All Star Dodge Chrysler Jeep

Complaint: [redacted] I am rejecting this response because: that will not still fix the issue I've being complaining for mosabout this issue that was never my fault in the first place and now that I have contact this company I received a response moslater and still have this issues Sincerely, [redacted] ***

The work they did, fixed the previous problem, but caused other problems including: jammed the harness wire in with some screws and was caught inside This is causing my car malfunction

Complaint: ***
I am rejecting this response because: 1) the salesman knows full well I stated I did not want black, white or gray 2) I jokingly said I wanted the car on the floor because it was fully loaded and $15K above my purchase limit...again, salesman knew that I was joking 3) I didn't pick up the car until Oct 12th...when they finally brought one in from IL All the paperwork was signed stating it was sold on Sept 30th so I could get the Sept sales deal of 20% off If I had waited weeks before complaining, it would have been into November, which it wasn't 4) I had no choice but to register the vehicle because they weren't responding to my complaints about the color 5) Because they 'sold' the vehicle on Sept 30th, my temp tag expired Oct 30th I actually didn't register the vehicle until Nov1st because I put off waiting for them to make it right as long as possible The best way to remedy this conflict is to ask them for the paper I signed stating what vehicle I was purchasing: the form I signed agreeing to purchase a vehicle they were going to have to order from another dealer Where is THAT paperwork? It will prove I agreed to purchase the JAZZ BLUE When I asked the salesman where the mix up occurred, he stated he didn't know....which verifies he knows there has been a mixup
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/21) */
Mrs*** purchased a Gap product from us through a company called Safe-GuardWe called Safe-Guard today to inquire about Mrs***They told us they have contacted Mrs*** numerous times because she owes them some paperwork to
finalize payment
In Mrs***'s complaint, she said that her Gap policy had been cancelledThat is not trueIt is no longer in effect because her vehicle was stolen
We sent in the paperwork today that Safe-Guard has been trying to get from Mrs***They will be paying her the money owed because her Gap policy was in place when her vehicle was stolenThis could have been resolved earlier if Mrs*** had just followed up with Safe-Guard when they were trying to get in touch with her

I'm truly sorry for *** *** experience with our dealership. We have taken his information out of our primary data management system. We were never notified by an outside vendor that *** *** had asked to not be called. We have put in a cancellation notice with the call
center we've been using and today is our last day with them. I've now created a Business Development Center inside our dealership to make sure that if a customer tells us they no longer want to be called, we can take their information out of our system immediately. But *** *** will not be receiving any communication from our dealership moving forward

The customer had a concern with the navigation system going out and brought it to our Dealership on December 30, They have a extended warranty as they stated for the powertrain portion of their vehicleThe radio unit with the navigation is not covered within the planWe replaced the radio
and changed the differential fluid at no charge to the customer as goodwillThe customer currently has the vehicle at our Dealership with a unrelated transmission concernWe will diagnose the condition on February 3, and consult with their service contract company to verify coverage

Mrs*** was told at the time she dropped off her vehicle that the Recall she requested to be performed would be done the same day and the rental vehicle would only be covered for that time periodShe knew the rental needed to be returned the same day or at least the very next dayShe stayed in
the rental vehicle for daysI did split the charges with her for customer satisfaction

All Star Dodge Chrysler Jeep pulled a carfax and we don't see there being a salvage title for this vehicleThe title given to the customer wasn't salvageI also pulled a lookup from the Missouri Dept of Revenue sight and the title issued to the customer isn't salvage eitherI have also attached a
copy of her Service Contract (warranty). Thank you

The vehicle was purchased months ago and was sold as isSome repairs were already taken care of for the customer as goodwill

Complaint: ***
I am rejecting this response because:no because there is a leak in the floor board when it rains
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
how are you not paying for any late fees I have been trying to solve this problem from day one no one will call me back are my case mgr when it took months to get a response nowIt's not about defined the A there is not one from the startHelp me to understand my temp tag had already expired when the title was sent in the mail there was a late fee then I had already paid my first car note payment by then so I'm confused to what you are talking about
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The response is not truthfulI was told when my vehicle was towed there it would be worked onI was never told that my appointment was the next until I called them to check the statusThis extremely poor serviceThe vehicle was sold to me with a pre existing conditionTheir own employee stated the same thing I was never offered a warranty for the vehicle but now they are saying there was one availableIt does me no good as the vehicle is not operationalI literally feel like I was taken advantage of and real solution is not being offered
Sincerely,
*** ***

We did repair the front and rear brake pads on the customers car as he stated in January The concern with the emergency brake is not in any way related to the repairs we madeThe current condition relates to the emergency brake pedal inside the vehicleIf the condition was even remotely
related to our repair I would not have a problem taking care of the concernAs goodwill I did offer to take care of the labor of installing the part if he wanted to purchase the part

Mrs***'s vehicle has been in a accident and needs repairs to eliminate future problemsWe repaired the conditions present at the time and advised her that to eliminate any future conditions the damage would need attentionThe repairs performed at our dealership were performed properly and
necessary for the car to start and runWe did pay for the tow back to the dealership as goodwill for Mrs***

The customer did come in for a recall on 11/3/and we did recommend maintenance per the factory requirmentsWe did find the thermostat not functioning properly and replaced it and the approved maintenance with the customer approvalThe customer returned on 12/15/(2,miles later) with a
concern of the heat not working properly againWe did not find anything abwith the heating system, but we did pressure test the system and found a leak coming from the water pump and radiatorThe customer approved the water pump but declined the radiatorThe customer has not returned with the vehicle to review any engine failureIf the failure is related to our repairs we advised we would take responsibility

Initial Business Response /* (1000, 5, 2015/12/15) */
Since Mrs*** took delivery of this vehicle, we have spent over $1,in repairs on itI think we have been more than fair with herThis vehicle passed the safety inspection before delivery and there wasn't an issue at that time with
the wheel bearings and ball jointsMrs*** purchased a used vehicle that had 99,miles on itAs she continues to drive, there are going to be some things that need to be repaired over timeWe have done plenty to help her and I think we've done enough

We have talked with the customer and informed him that the paperwork was mailed to his addressHe never received it and All Star has never received it back from the post officeMr*** was in the dealership last night and spoke with his finance manager and our GSMWe showed him copies of the
title and have ordered a new title for him that should be sent to us in to business daysThe customer knows we are doing everything we can and we have apologized for his inconvenience. Thank you

We stand behind all of the vehicles we sellWe addressed Mrs***'s concerns with her brakes and bulb and repaired at no charge to herThe radio is not covered on the purchase agreement

I spoke with the salesman and GSM regarding this complaintThere isn't a vehicle listed in the complaint so if we have the wrong customer I apologizeWe think this was a customer who purchased a Jeep Patriot from South County Dodge not All Star DodgeHe was upset with them and came to us for
resolutionHe insisted that our sales staff fix the issues he had with another dealerThe customer never registered this vehicle and was told that needed to be complete before we took his vehicle on tradeWe are more than willing to help this customer but he verbally assaulted our manager when his demands weren't metWe are more than willing to help him trade out of his vehicle once the sales tax is paid and the vehicle is registeredThe value of the vehicle will be determined at that time as well. Thank you

We allowed Mr. [redacted] to return the vehicle and we are in the process of returning his money to him.  He should have never purchased the vehicle and signed all of the paperwork if he wasn't truly comfortable with the fact that he wasn't able to drive it on the highway.  That was a...

decision that he made.In our opinion, there is nothing wrong with this vehicle.  Mr. [redacted] is simply having buyers remorse.As far as the Sales Managers throwing "street dice" with the Sales Staff.  Yes, they typically do this in the morning after the Sales Meeting.  Salespeople that have sold vehicles get a chance to roll the dice which will give them some additional "spiff" money.  After their first role, they can then take the chance to roll again to double their money or lose everything.  This is something fun we do with our employees and they love it!