All Star Dodge Chrysler Jeep

We did diagnose the customers air conditioning system and gave an estimate for the repairs and changed the customers oil. When she returned we did run a diagnosis for the codes stored in the vehicle and in no way related to the diagnosis we performed or the oil change.

Mr [redacted]'s truck was involved in a accident and the vehicle was reviewed by his insurance company and was repaired in October 2015. The vehicle was towed back to the dealership after overheating in January 2016. We contacted the insurance company and they determined the engine damage was not caused...

by the accident and the customer would be responsible for repairs. The customer declined any tear down or diagnosis to determine the point of failure at this time.

It is our policy that all used vehicles have a 50/50 split for any concerns the customer has in the first 30 days. The vehicle met all state safety standards prior to delivery. The concern they were having is not safety related.

Complaint: [redacted]
I am rejecting this response because: 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I brought my car to them for the oil change, I had no issues with my car. Now the car is not running properly and the check engine lights are on. There also appears to be a burn whole under my hood. These issues only appeared after...

this shop had worked  on the vehicle. I continue to ask this company to repair any issues causing these codes. This company is the only company that has worked on my car for these issues.
Sincerely,
[redacted]

The warranty that comes with the vehicle is with the manufacturer. The Dealership is only responsible for repairing and abnormal condition. We would be happy to review any ongoing concerns the customer has with their vehicle. If the customer wants to file for arbitration with the vehicle it must be...

done so with Chrysler Corp.

No response reason was given.

We worked on the customer's car in Feb. 2017. The vehicle was towed to us with no electrical and we found the radio defective. We replaced the radio and advised the customer of additional repairs related to the power steering and he declined. We have scheduled a appointment with the customer to...

review their concern.

The customers concern has been resolved and the vehicle was delivered back to the customer. We did not use any used or refurbished parts for the concern. The vehicle was repaired at no charge to the customer per FCA warranty guidelines. I'm the Service Manager and I spoke to her personally every day and updated her with the status of her vehicle.

I disagree with everything you said. Your diagnosis was wrong. I will never step foot in your place again and will never purchase from you.

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title: [redacted] Service Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@314allstar.com
Mrs. [redacted] was contacted by myself on the afternoon of Oct. 2 and the repair was authorized and completed. During the phone...

conversation Mrs. [redacted] was abusive and loud. I did discontinue the conversation based on her actions. The representative from Chrysler called me back and apolagized for the customer's behavior. At no time during the phone call was I rude. I did address the customer's concern in a timely manner.

Initial Business Response /* (1000, 8, 2016/02/05) */
Mr [redacted]'s Charger was aligned on 1/6/16 and rechecked on 1/9/16 and was found to be within factory specifications. The tires currently on the vehicle have more than 70% of tread life on them and meet all state safety standards. At no time were...

there any promises made to replace the tires on the Charger.

Complaint: [redacted]
I am rejecting this response because:
The vehicle is leaking now more than ever. Now it's is black liquid, clear liquid, and some multi color. I still am having issues steering at low speeds. Yes, the wheel vibration is gone but now the alignment is off and I was told that it would be corrected. I have an appointment for this Wednesday to bring the vehicle back, but O am not sure that this dealer can resolve the issues at hand. This may need to go to  BMW certified dealer for resolution!
Sincerely,
[redacted]

The customer signed for her paperwork on July 19, 2016. She purchased it on May 23, 2016. All Star Dodge will send the customer a check for $50 to cover late fees between those dates and we apologize for the inconvenience.   The check will be mailed to [redacted]. Any late fees accumulated after those dates are the responsibility of the customer. Thank you

Mrs. [redacted] purchased the vehicle on December 22, 2016 with a valid safety and emission test from the State. There was no know issues with the vehicle at the time of sale.  Mrs. [redacted] brought the vehicle in to be diagnosed on March 6, 2017 for a starting issue. At no time did she bring the...

vehicle in for any other concerns prior to this visit. We found the starter to be faulty and gave her  a estimate of repairs. She declined to have the repairs performed and refused to pay our diagnostic fee. We wrote off the charges back in June 2017. All customers are offered a service contract at the time of purchase and Mrs. [redacted] declined.

Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: [redacted] Service Man
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@314allstar.com
We performed the recall on 10/22/2015. The part that failed is located behind the steering wheel. The recall does not involve...

removing the steering wheel and there is no possible way the concern is related to the recall repair. This was reviewed with Chrysler and they responded the same way.

I have attached a copy of Ms. [redacted]'s buyers order and the receipt she signed certified mail on 7/19/2016 of the paperwork required for registration with the State. The car she purchased has a full warranty with Chrysler. She has been in for service and had all concerns addressed under the warranty.

[redacted] purchased a used 2015 Volkswagen Passat at All Star Dodge Chrysler Jeep Ram on 6/27/2016.  When purchased, the vehicle was out of the manufacturer's warranty as it already had over 36,000 miles on it.  The bank that financed the car, [redacted] Corporation, strongly...

advises that all vehicles financed through them include a service contract and GAP.  The service contract is optional, but if it is not included, [redacted] lowers the profit to the dealership to the point where we typically cannot move forward with the deal.  [redacted]e was the only lender that was willing to finance a vehicle for Mrs. [redacted] because of her credit.  So, if Mrs. [redacted] did not take the service contract with this deal, the deal wouldn't have happened at all.  Mrs. [redacted] has since called [redacted] and cancelled her Service Contract.  When Mrs. [redacted] purchased the vehicle at All Star, it came with our 30 day warranty.  But that obviously expired at the end of July.Since the vehicle is a 2015, Mrs. [redacted] should go to a local Volkswagen dealership to see if Volkswagen (manufacturer) would be willing to "goodwill" the repair to her trunk.

We are currently working with FCA to resolve the  current issue with her vehicle. We are using every resource available to resolve the issue. Our Service team has been very responsive and courteous to her corcerns as always. I explained that we are a authorized repair center for FCA but all...

warranties and buy back possibilities are handled with the manufacturer. We did resolve the rental car issue with the customer.  As always customer satisfaction is important to us and will continue the process in resolving her concern.

We stood behind the vehicle we sold to the customer and repaired all concerns with the vehicle at no charge to the customer. We also provided the customer a courtesy rental vehicle while the services were performed. We have not serviced the vehicle since December 2017 and are not responsible for...

future conditions that arise during the ownership.