All Star Dodge Chrysler Jeep

Complaint: [redacted]
I am rejecting this response because: Yes they exchange the rental car yesterday; dealership wants to continue to repair a radio that they have admitted that they are having a problem with. That is not acceptable I did not buy the car refurbish I do not want refurbish parts on brand new car; if I wanted that I would have purchased a used car.  NO their attitudes have been rude in response. I have been at the dealership now 4 times with this matter; when I asked when I will know something about the "field agent" coming out. his response was rude. Definitely, have not issued no compensation or anything for my inconvenience but a smokey rental car. They need to offer some type of compensation for this matter.  I had to go up the dealership last time to locate my radio because no one called me. Courteous would of been calling me telling my car part was there for repair. I had to leave work to get it done. Dealership is more example for Dodge/Chrysler. 
Sincerely,
[redacted]

The airbag concern was in no way related to the horn concern. We did make the repair necessary at no additional charge for the customer.

The customer decided after driving several different vehicles, that she liked a black one our showroom floor. She wasn't ready to purchase wanted to go home and think about it. When she came back ready to purchase the vehicle was already sold. We then found another one for her just like that one...

over 400 miles away. The salesman and managers remember her saying she didn't want a white vehicle that it needed to be a dark color. The one on the showroom was black. The customer signed all her paperwork which stated the color she was purchasing. It was dusk, early evening when she signed and took delivery. Nothing was said at that time or the next morning about the vehicle not being blue in color.The customer called a few days after the purchase regarding the 20% discount. We resolved that and still nothing about the color. Then about 3 weeks after that the color starting coming up. The customer has registered this vehicle with the State of Missouri and a title has been produced in her name. We can't take this vehicle back. The only option at this point would be for her to trade it in on another purchase.

Mr. [redacted] purchased a pre-owned 2013 Dodge Durango from us with 64,000 miles on it.  We ran Mr. [redacted]' Durango through our Chrysler Certified Pre-Owned Process which means we took it through a 125 point checklist and that it passed all the items on that checklist.  As far as tires,...

all of the tires had at least 4/32 tread remaining on them and it would have been mandatory for all 4 tires to be the same.  We also ran the vehicle through the emissions inspection process.As far as a leak in the tires, Mr. [redacted] could have run over something like a nail at any point after leaving our dealership.  We're not seeing that Mr. [redacted] purchased tires from us so he must have been sold tires by someone else.  Obviously, I cannot speak to the validity of whether or not Mr. [redacted] needed tires at the point when he purchased them.  As far as the radiator, Mr. [redacted] purchased a pre-owned vehicle from us 11 months ago now.  There are simply items that are going to go out on vehicles that have that many miles on them.  We're not seeing in our computer system that Mr. [redacted] has brought his Durango into our Service Department and that we are recommending a new radiator.  I would be happy to have someone in our Service Department look at his Durango to see if we agree with the diagnosis and I would be happy to offer a substantial discount on the repair.  I'm not going to pick up the full cost of the repair as he has been driving the vehicle now for 11 months.  If he wants to bring it in, he can ask for our Service Manager, [redacted].

All Star Dodge Chrysler Jeep Ram apologizes that the benefit of your husband was used on another purchase. We have taken steps to insure moving forward this doesn't happen again. We will be more than happy to reimburse the $1000.00 and we apologize for any inconvenience this has caused. A copy of...

the check is included and it will be mailed 04/22/17.

Mrs. [redacted] had an appointment in our Service Department last Wednesday but she didn't show up.  She needs to schedule another appointment so we can take a look at her BMW and resolve her issues.  I'll put her in a loaner vehicle at no charge while her vehicle is back in our shop.

The work they did fixed the problem, but caused other problems with the car so that it is not functioning.

Mr [redacted] tires were rotated properly at our Dealership. We agree with the independent shop that there is no alignment defect. Mr [redacted] informed me the independent shop offered him a pro rated replacement on the tires under the tire manufacturer warranty and he declined the offer. The tires on his...

vehicle are warrantied by the tire manufacturer, not the Dealership or Chrysler.

Complaint: [redacted]
I am rejecting this response because:  I know my parking brake  was operating before I took in for the other repairs.
Sincerely,
[redacted]

See attached

I'm very sorry for all of the issues that Mrs. [redacted] had at our dealership.  The core of the issue is that the Service Department thought that the Used Car Department was following up with her and the Used Car Department thought that the Service Department was following up with her....

 That is unacceptable and completely on us.  We just had a complete lack of communication with her.  I'm going to be discussing this lack of communication with both of those departments.Ultimately, we did not submit a claim to Mrs. [redacted]'s service contract company.   Our basic warranty within the first 30 days of a used vehicle purchase is for the customer to pay 50% of the labor and 25% of the parts.  For Mrs. [redacted], we took care of the entire cost of the repair.  She did not pay anything out of pocket.  We also provided her with a loaner vehicle at no charge the entire time her vehicle was in our Service Department.  Mrs. [redacted] will have to pay a $25 late fee when she registers her vehicle.  I'm truly sorry for all of the hassles she had at our dealership.  Because of all the issues, I'm going to put a $100 Visa Gift Card in the mail to her today.

Complaint: [redacted]
I am rejecting this response because:In response to the section quoted below... I WAS told that it would be a short recall fix and would take 24 hours or so. I was NOT told that the rental was only covered for 24 hours or one day under warranty. That was something that they failed to mention to me. They said nothing about "needing to have the car returned" within a certain time frame. I was not notified whatsoever that the car was done and ready to be picked up. They had said they tried calling both numbers listed and their paperwork says "both numbers wrong". This is INCORRECT. The work number listed IS correct and I had no messages saved on it. I told them I was from Iowa so my cell phone number was "319" NOT "314", of which they never corrected. They also had my correct email on file AND on the paperwork but NEVER tried to contact me there. I had also called from my cell phone and left a message containing my name AND correct cell phone number to be reached at and get an update and NEVER received a call back AT ALL. It was only after calling the dealership 3 times in the same day that I finally got a hold of someone and came by the dealership WITHIN 2 hours following our call to pick up my car after knowing it was ready to be picked up. "... the same day and the rental vehicle would only be covered for that time period. She knew the rental needed to be returned the same day or at least the very next day. She stayed in the rental vehicle for 14 days. I did split the charges with her for customer satisfaction."
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/14) */
The service department recommended a tune up and brakes as part of a maintenance program. Our warranty is a 1000 mile or 30 day warranty. She does also have a 100,000 mile powertrain warranty. I talked to service and they said the car was...

running. The brakes would still pass a safety inspection.

Mr. [redacted] did bring in his 2014 Dodge Avenger on 7/15/2017. He had a interim notice of a upcoming recall from FCA. He also wanted us to check into his airbag light to confirm it it was related to the upcoming recall. We went over the diagnostic charges with him at the time of write up and he...

accepted responsibility. The concern with the airbag light is not related to the future recall. We gave him a estimate for the repair and he declined. We recommended the tune up based on the factory maintenance schedule and he authorized the repair. We did find a short in the head restraint on the drivers side.

In regard to the title for [redacted]. She has the title and I spoke with her maybe a month ago about it. I filled the title out to her and because my handwriting isn't perfect she claimed the title was made out to Eric Smith. I told her I apologized and if she wanted to bring it by the dealership I would make the "A" more defined for her. If her vehicle is still not registered it has nothing to do with All Star Dodge. All Star Dodge has provided all the documentation needed, therefore we will not be paying for any late fees.I am assuming because it's hard to follow that the case she is referring to is from Chrysler and not All Star Dodge. It is also not clear what repairs she still needs to have completed??

Customer was give a full 30 day warranty with the purchase of the car. The vehicle was inspected prior to delivery and met all state safety standards. Concerns with the cooling system and water leak were addressed in April 2016 and taken care of at no charge to the customer. The vehicle was...

delivered to the customer 5 months ago.

Initial Business Response /* (1000, 5, 2015/10/14) */
I am the Sales Manager and this is the first time I have been made aware of this incident. There was a miscommunication regarding the deposit of the check. We will be happy to honor our word and refund the amount of $100. We do not offer...

refunds in the form of cash, but a refund check can be cut within 24 hours. The process does not take 6-12 weeks as mentioned by the customer. We will verify the check was deposited today and mail a refund check to the customer immediately.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/19) */
This matter has been resolved to our satisfaction. They sent ck and we received yesterday. Thank you

She had the vehicle towed to us June 16th. We put it into our system and gave it the first available appointment for June 23rd. She says we told her it must have been a preexisting issue but this is untrue. We have no way of determining when an issue occurred before it is brought in to us. We gave...

her an estimate of repairs and she declined the repairs. She has an internal engine failure that just occurred and the vehicle was in good running order for the first 10 months of ownership. We are not at fault.

The work they did, fixed the previous problem, but caused other problems including:  jammed the harness wire in with some screws and was caught inside.  This is causing my car malfunction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]