Allstate Insurance

I finally received my refund on May 20th, over two months later but I am happy I finally received it. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our office regarding Ms. [redacted]’s concerns.  Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue.  The file number for this investigation is [redacted].  We respectfully...

request that Ms. [redacted] contact the Illinois Department of Insurance with any questions she might still have.   It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the [redacted] to be a satisfactory one.  All[redacted] Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].   Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for contacting our office regarding Mr. [redacted]’s concerns.  Upon further review, it has been determined that the California Department of Insurance has completed an investigation on this same issue.  The file number for this investigation is RUS-[redacted].  We...

respectfully request that Mr. [redacted] contact the California Department of Insurance with any questions he might still have.    It is our ultimate hope that Mr. [redacted] finds the resolution reached by the state to be a satisfactory one.  Allstate strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for forwarding Mr. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer...

on 11/7/16 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/08/26) */
Thank you for forwarding Ms. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on 8/26/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

We have received this complaint and appreciate the opportunity to respond. Unfortunately, without the policy owner(s) written permission, we are unable to release policy information to the Revdex.com. Therefore, we have responded directly to the policy owner(s). Thank you, [redacted]...

[redacted].[redacted]@allstate.com

Initial Business Response /* (1000, 10, 2015/04/16) */
Thank you for forwarding Ms. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public...

view, although we have sent a letter to the customer on April 16, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

In response to the complaint filed against Good Mowin Inc. on 9/9/14, we have been in constant contact with our customer in regards to this matter. We are in the process of coming to resolution that will satisfy both parties. Any issues that may arise are addressed in a timely manner and are...

discussed thoroughly with our customers. We always strive to deliver a high level of customer service and professionalism at all times. We are confident this matter will be resolved shortly. Please forward all questions to our office Monday-Friday during normal business hours.
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I...

have shared with Allstae the amount of water, apporixmately 800 gallons, necessary to come in the window and get to the pump is unreasonable.  This means the pump failing is NOT related to the window leak.  They are also claiming they are going by what my contractor said to the inspector.  The contractor has been fired.  I also pointed out that the contractor is NOT the insured. It is MY house, MY claim, MY damage, and MY money that's paying the premiums.  I have asked for another inspector to come out and meet with me and Allstate has refused to reconsider the inspectors decision.  Ironically, they're stating that the decision is largely based on my former contractor's statements, yet they failed to accept the estimate submitted by the contractor and insisted they needed to inspect it themselves. 
Sincerely,sup
[redacted]

Thank you for contacting our office regarding Ms. [redacted] concerns.  Upon further review, it has been determined that the Tennessee Department of Insurance is actively investigating this same issue.  The file number for this investigation is [redacted].  We respectfully request...

that Ms. [redacted] contact the Tennessee Department of Insurance with any questions she might still have.    It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Vehicle and Property Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

We have
addressed all Ms. [redacted]’s questions appropriately according to our company guidelines.  Thank you for contacting Allstate.

Thank you for contacting our office regarding Mr. [redacted] concerns.  Upon further review, it has been determined that the Massachusetts Department of Insurance is actively investigating this same issue. The file number for this investigation is [redacted].  We respectfully request that...

Mr. [redacted] contact the Massachusetts Department of Insurance with any questions he might still have.    It is our ultimate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Vehicle & Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].   Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear I have spoken tomedical mutual which I have had for over 15 years with no gaps in coverage.  They think they may have submitted  wrong id# that they billed. Medical mutual also states never got bill either ??Also not one person there told me what it was for or if I can make payments. Girl at front desk couldn't them me ??! They just said I owed it and could not have my son seen because of this so this is a lie!! Perhaps they should train the staff better to let patients know what they owe and for what?!! And to double check the billing entry on card. I never received a bill and nor did medical mutual and I have active coverage for over 15 years.
Regards,
[redacted]

Thank you for contacting our office regarding Mr. [redacted]’s concerns.  Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issue.  The file number for this investigation is CSB-[redacted].  We respectfully request that...

Mr. [redacted] contact the California Department of Insurance with any questions he might still have.    It is our ul[redacted]ate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].    Thank you for taking the [redacted]e to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Initial Business Response /* (1000, 5, 2015/05/18) */
Thank you for forwarding Ms. [redacted]'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on May 18, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Thank you for contacting our office regarding Mr. [redacted] concerns.  Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is [redacted]-[redacted].  We respectfully request that Mr....

[redacted] contact the Illinois Department of Insurance with any questions he might still have.    It is our ultimate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Insurance Company Name strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding [redacted] Greene’s concern to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with...

[redacted] in an attempt to address any issues.  We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Initial Business Response /* (1000, 10, 2015/09/28) */
Thank you for forwarding Ms. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on September 28, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)