Allstate Insurance

We appreciate the opportunity to review our claim handlingCustomer experience is always a great concern for usThis claim is currently under investigation

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The complaint with the Insurance Division is independent from my complaint hereThat is for the state to crack down on the fradulant business of Alllstate's agent in Framingham, Mr*** *** ***My complaint here is primarily aimed at informing other consumers about the way Allstate does business and seek refund and apology from AllstateUnfortunately, your response does not address any of the items laid out in the Revdex.com complaint and would not be acceptable.
Sincerely,
*** ***

Thank you for contacting our office regarding Ms*** ***’s concerns. Upon further review, it has been determined that the Georgia Department of Insurance has completed an investigation on this same issue. The file number for this investigation is ***. We
respectfully request that Ms*** contact the Georgia Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Initial Business Response /* (1000, 5, 2015/07/23) */
Thank you for forwarding Ms.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on July 22, in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding *** ***’ concerns. Upon further review, it has been determined that the South Carolina Department of Insurance is actively investigating this same issueThe file number for this investigation is ***-***. We respectfully
request that *** *** contact the South Carolina Department of Insurance with any questions she might still have. It is our ultimate hope that *** *** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused *** ***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Texas Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on August
to clarify our position regarding his concerns. The file number for this investigation is ***. We respectfully request that Mr*** contact the Texas DOI at 1-800-252-with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Initial Business Response /* (1000, 5, 2015/05/14) */
Contact Name and Title: *** *** (CSL)
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@allstate.com
May 14,
Revdex.com
Re: Revdex.com Case Number: XXXXXXXX
Claim Number: XXXXXXXXXX
Consumer: ***
***
Complaint Case #: XXXXXXXX
Date of Loss: 02/23/
Dear Ms***,
Thank you for your referenced inquiryIt was received in our office on *** 04, Our file reflects that we insure a policy holder with Allstate Insurance CompanyI am responding to you regarding your concerns
You have essentially presented the following concerns in your complaint:
You are not in agreement that you contributed 10% liability in this loss and you are looking for reimbursement for the 10% of your damage estimate and rental
At this time the file has been reassessed and all pertinent documents have been reviewed including the recorded statements and damage photosIn your statement you advised that you were pulling forward into a parking space and you were struck by the other vehicle that was reversing out of a spaceYou did advise that you did not see the other vehicle and were unable to take action to avoidOur initial assessment and settlement was based on the comparative negligence law taking into consideration that you did not see the other vehicle or take action to avoid however upon the reassessment of your claim the damage photos reveal that you were struck in the right rear quarter panel and door of your vehicleBased on the point of impact it is understandable that you would not have seen the vehicle since it is out of your line of sightAt this time we are accepting 100% liabilityWe had issued 90% of your damage estimate and rental and at this time we will be issuing you the difference of $for your damage estimate and $for your rental feesThe total amount of the payment that is being processed at this time is $
I trust this information will be sufficient and will resolve your concernsIf you have any further questions, please contact Claim Service Leader *** *** at (XXX) XXX-XXXX
Regards,
*** ***

Initial Business Response /* (1000, 7, 2015/09/23) */
Thank you for forwarding Mr.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on 9/23/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter
Initial Consumer Rebuttal /* (2000, 9, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Oregon Department of Insurance is actively investigating this same issueThe file number for this investigation is ***We respectfully request that Mr***
contact the Oregon Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mrs*** concerns. Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issueThe file number for this investigation is ***-*** and ***-***. We respectfully
request that Mrs*** contact the California Department of Insurance with any questions she might still have. It is our ultimate hope that Mrs*** finds the pending resolution reached by the state to be a satisfactory one. Northbrook Indemnity strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any f*tration or inconvenience that this situation might have caused Mrs***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding MrDavid *** concerns. Upon further review, it has been determined that the South Carolina Department of Insurance is actively investigating this same issue. The file number for this investigation is ***. We respectfully request
that Mr*** contact the South Carolina Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Indemnity Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issue. The file number for this investigation is CSB-***. We respectfully
request that Mr*** contact the California Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Northbrook Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Hello,Please see attached response RE: Complaint [redacted] Thank you,[redacted]Marketing DirectorIdeal Plumbing Heating Air Electrical[redacted]

Complaint: [redacted]
I am rejecting this response because: I did  submit complaint but it 1. did NOT ADDRESS the issue of me not recieveing the correct policy from the very beginning2. It did NOT ADDRESS the situation of the policy not beING valid because it was signed by false signaturesTHIS WAS THERE RESPONSE TO ME SO THOSE TWO ISSUES NEED TO BE ADDRESSEDIn general, the Department does not have the authority to determine the benefits that are available from a contract of insurance. This means that we cannot make prohibitions to the coverages (benefits) offered  in a homeowners policy and we also cannot review a contract to determine if a claim should be paid; the coverages offered are at the discretion of the insurer and outlined in the contract. When a dispute arises between the insured and insurer as to whether or not a benefit should be paid under the homeowners insurance policy, the courts have sole authority to determine such. In closing, if you feel that your contract does not clearly outline the coverages available, then I suggest you reach out to an attorney to see if s/he both agrees and can make a case for your concerns. If you go that route, and you receive a decision or judgment in your favor, please provide a copy to our Department for review. These are the two issues that I am addressing with the Revdex.com
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/27) */
Thank you for contacting our office regarding Ms. [redacted]'s concerns. Upon further review, it has been determined that the Illinois Department of [redacted] is actively investigating this same issue. The file number for this investigation is...

[redacted]. We respectfully request that Ms. [redacted] contact the Illinois Department of [redacted] with any questions she might still have.
It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty [redacted] Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

Hello Mr. [redacted],   Please see attached documents regarding Revdex.com complaint #[redacted].   Sincerely,[redacted]Ideal Plumbing Heating Air Electrial

Thank you for forwarding Ms. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/21/15 in...

an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Thank you for contacting our office regarding Mrs. [redacted] & Mr. [redacted]’s concerns.  Upon further review, it has been determined that the South Carolina Department of Insurance is actively investigating this same issue.  Our records indicate that we will be...

providing a formal response to the state on */27/17 to clarify our position regarding their concerns.  The file number for this investigation is [redacted]4. We respectfully request that Mrs. & Mr. [redacted] contact the South Carolina Department of Insurance at [redacted] with any questions they might still have.    It is our ultimate hope that Mrs. & Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mrs. & Mr. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Initial Business Response /* (1000, 13, 2015/06/10) */
Thank you for forwarding Ms. [redacted]'s. concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on June 10, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.
Initial Consumer Rebuttal /* (3000, 15, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The policy has not been payed and is on the verge of Lapsing today .There was no response ..
Final Business Response /* (4000, 17, 2015/06/23) */
Thank you for forwarding Ms. [redacted]'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 23, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.