Allstate Insurance

Initial Business Response /* (1000, 10, 2015/10/08) */
Thank you for forwarding Mr.[redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on 10/8/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

Thank you for contacting our office regarding Ms. [redacted]’s concerns.  Upon further review, it has been determined that the [redacted] Insurance is actively investigating this same issue. The file number for this investigation is [redacted].  We respectfully request that Ms....

[redacted] contact the [redacted] Insurance with any questions she might still have.  It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].  Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for contacting our office regarding Mr. [redacted] concerns.  Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is [redacted].  We respectfully request that Mr....

[redacted] contact the [redacted] with any questions he might still have.    It is our ultimate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted]   Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for contacting our office regarding Ms. [redacted] concerns.  Upon further review, it has been determined that the Louisiana State Department of Insurance actively investigated this same issue.  Our records indicate that we provided a formal response to the state to clarify our...

position regarding her concerns.  The file number for this investigation is #[redacted].  We respectfully request that Ms. [redacted] contact the Louisiana State Department of Insurance at 1-800-[redacted] with any questions she might still have.    It is our ultimate hope that Ms. [redacted] finds the resolution reached by the state to be a satisfactory one.  Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

We appreciate the opportunity to review our claim handling.  Customer experience is always a great concern for us. We will review the situation and contact Mr. [redacted] directly to address his concerns.

Initial Business Response /* (1000, 5, 2015/08/11) */
Thank you for contacting our office regarding [redacted] concerns. Upon further review, it has been determined that the Ohio Department of [redacted] is actively investigating this same issue. The file number for this investigation is CSD -...

[redacted]. We respectfully request that[redacted] contact the Ohio Department of [redacted] with any questions she might still have.
It is our ultimate hope that[redacted] finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused[redacted].
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

Thank you for contacting our office regarding Ms. [redacted] concerns.  Upon further review, it has been determined that the Tennessee Department of Insurance is actively investigating this same issue.  The file number for this investigation is [redacted].  We respectfully request...

that Ms. [redacted] contact the Tennessee Department of Insurance with any questions she might still have.    It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Dear Revdex.com: Your email dated January 31, 2016 that was sent to [redacted] at Allstate Insurance Company has been forwarded to my office for handling. We have documented Ms. [redacted] concerns. Please be assured that the necessary level of corrective actions will be taken to try and prevent any...

similar situation from happening again. We regret to learn of the amount of time that her roadside event had taken. I left Ms. [redacted] a voice mail message extending our apologies and letting her know that we are processing her a good will accommodation which she should receive within five to seven business days. I trust that the above information has been helpful in your investigation of this matter. Please contact me if you have any additional questions. Sincerely, [redacted] Customer First Team Manager

Initial Business Response /* (1000, 5, 2015/04/27) */
Thank you for contacting our office regarding Ms. [redacted]'s concerns. Upon further review, it has been determined that the [redacted] Department of Insurance is actively investigating this same issue. The file number for this investigation is...

CSD-XXXXXXX. We respectfully request that Ms. [redacted] contact the [redacted] Department of Insurance with any questions she might still have.
It is our ultimate hope that Ms. [redacted] finds the pending resolution reached by the state to be a satisfactory one. Allstate strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. [redacted].
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting our office regarding Mr. [redacted] concerns.  Upon further review, it has been determined that the [redacted] of Insurance is actively investigating this same issue.  The file number for this investigation is 51357.  We respectfully request...

that Mr. [redacted] contact the [redacted] of Insurance with any questions he might still have.  It is our ultimate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].  Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for contacting our office regarding Mr. [redacted] concerns.  Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issue.  Our records indicate that a formal response will be provided to the state by July 21,...

2016 to clarify our position regarding his concerns.  The file number for this investigation is CSB-[redacted].  We respectfully request that Mr. [redacted] contact the CA Department of Insurance with any questions he might still have after receiving their response.    It is our ultimate hope that Mr. [redacted] finds the pending resolution reached by the state to be a satisfactory one.  Allstate Northbrook Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. [redacted].    Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above. Tell us why here...

Thank you for contacting our office regarding [redacted]’ concerns.  Upon further review, it has been determined that the Texas Department of Insurance has completed an investigation on this same issue.  Our records indicate that we provided a formal response to the state on 10/24/16...

to clarify our position regarding her concerns.  The file number for this investigation is [redacted].  We respectfully request that [redacted] contact the Texas Department of Insurance with any questions she might still have.    It is our ultimate hope that [redacted] finds the resolution reached by the state to be a satisfactory one.  Allstate County Mutual Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused [redacted].   Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Thank you for forwarding Mr. Casey's concern to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer...

on 11/15/16 in an attempt to address any issues.  We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

We appreciate the opportunity to review our claim handling.  Customer experience is always a great concern for us.  We will review the situation and contact Mr. Howard directly to address his concerns.

Thank you for forwarding Mr. [redacted] concern to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on...

6/6/17 in an attempt to address any issues.  We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

We appreciate the opportunity to review our claim handling.  Customer experience is always a great concern for us.  We will review the situation and contact Mr. [redacted] directly to address his concern.

Initial Business Response /* (1000, 16, 2015/08/26) */
Thank you for forwarding Mr. [redacted] concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view,...

although we have sent a letter to the customer on August 26, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am in the process of securing a contractor, and will move forward with having the roof replaced as urgently as possible. I would like to express my gratitude to everyone involved in resolving this matter.
Sincerely,
[redacted]

Because the insured has not presented anything factual, our position on this claim remains and is not covered.