Alluracell Skin Cream

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 02/13/and paid the shipping and handling fees of $and $Her trial expired on 02/27/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer finally contacted out Customer Service on 02/27/and requested for her account to be cancelled which we didFurthermore, we also issued full refunds for the amounts of $and $on 02/27/2016.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputedHere are the refund confirmations: Refunded - $Trans-ID: [redacted] , and Refunded - $Trans-ID: [redacted] Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:182278411-6724#}

Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/31/and paid the shipping and handling fees of $and $The trial expired on 01/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/19/$for the Alluracell Skin and $for the Alluracell Eye .Customer had contacted our Customer Service on 01/19/and requested for the subscription to be cancelledWe immediately granted her request and cancelled her account.Customer had also requested they be refunded our Customer service informed customer to return shipment in order to receive the desired refunds, which the customer has yet to do so However the account was flagged as a charge back and the customer’s credit card company resolved it in our favor, regardless we are happy to refund in this instance.A check refund will be issued for both charges,$for the Alluracell Skin and $for the Alluracell Eye We apologize for any inconveniencePlease relay this information to our customer, and feel free to let us know if you should have any further questions

Thank you for mediating this consumer complaint from our customer Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/08/and paid the shipping and handling fees of $and $The trial expired on 01/22/and due to the fact that customer didn’t cancel customer was charged $and $for the original shipment.Customer finally contacted our Customer Service on 03/23/and requested for her subscription to be cancelled .However accounts were already closed by our chargeback processor on 02/05/due to a dispute with her card company.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charges on 01/22/for Alluracell Skin $and Alluracell Eye $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell Skincare [redacted] *** [redacted] [redacted] {#HS:187020606-396398#}

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/28/and paid the shipping and handling fees of $and $Her trial for the Alluracell Eye expired on 01/11/2016, and due to the fact that she did not cancel her trial, she was charged $on 01/11/and her autoship program took effectThe following month she was charged again $on 02/10/and another product shipped outCustomer had cancelled her trial for the Alluracell Skin on 01/06/via the automated system and opted to keep the trial product and was charged a fee of $38.71, but she hadn’t cancelled the trial for the Alluracell Eye.Customer finally contacted our Customer Service on 02/13/and requested for her subscription for the Alluracell Eye to be cancelled and asked for full refundsWe issued a courtesy refund for the latest charge for the amount of $for the month of FebruaryThe January charge was not refunded.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing a full refund for the January charge for the amount of $and another refund for the charge of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell SkincareToll Free Customer Care: [redacted] Email: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I was never informed by the company that I have to cancel the order within a time limitIt said it was a trial offer for which I paid shipping and handlingWhen I saw the charges in my credit card is when I realized they had charged me, which I never authorizedI would have never consented to such outrages charges for such small product that looked more like a trial size.Thanks, [redacted]

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously Before customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin) on a day trial basis back on 12/25/and paid the shipping and handling fees of $The trial expired on 01/08/and due to the fact that customer didn’t cancel customer was charged $and the autoship program took effect.Customer finally contacted out Customer Service on 03/13/and requested for the account to be cancelled which we didWe feel for our customer concerns and do apologize for the inconvenience, thus will be providing the refund for the amount of $for the Alluracell Skin Refund should reflect back with in 3-business daysPlease relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:182359322-6753#}

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 02/14/and paid the shipping and handling fees of $and $Her trial expired on 02/28/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer finally contacted out Customer Service on 03/03/and requested for her account to be cancelled which we didFurthermore, we also issued full refunds for the amounts of $and $.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputedHere are the refund confirmations: Refunded - $Trans-ID: [redacted] and Refunded - $Trans-ID: [redacted] Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously Before customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/06/and paid the shipping and handling fees of $and $The trial expired on 01/20/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer finally contacted out Customer Service on 03/02/and requested for her account to be cancelled which we didFurthermore, Customer called back on 3/11/and was refunded for the amounts of $and $for the month of February .We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputedHere are the refund confirmations: Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted] Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:181412914-6186#}

I just wanted to let you know that the company, Alluracell, has issued me a full refund to resolve my complaint 12.8px;"> Thank you so much for your assistance, [redacted]

To [redacted] *** Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 02/07/ and paid the shipping and handling fees of $and $The trial expired on 02/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/21/$for the Alluracell Skin and $for the Alluracell EyeDue to no cancellation the autoship program took effectThe customer had been enrolled in our autoship program since 03/22/The customer was continuously charged and shipped more product every monthCustomer had not contacted us to cancel their autoship programTherefore, on 08/22/the customer was charged for both products in the amount of $for the Alluracell Skin, $for the Alluracell Eye, and shipped out more two productsAlong with that on 09/21/the customer was charged again for the Alluracell Skin in the amount of $49.95, $for the Alluracell Eye, and shipped out two more products Customer contacted our Customer Service on 09/21/and requested for the subscription to be cancelled, which we didCustomer then requested a refundOur customer service had issued a courtesy refund of $for the Allura Skin and $for the Alluracell Eye charged on 08/22/which the customer acceptedHowever, we feel our customer concerns, thus we will refunding the remaining refund of $charged on 08/22/and $charged on 09/21/for the Alluracell SkinWe will also be refunding the remaining refund of $charged on 08/22/and $charged on 09/21/for the Alluracell EyeHere are the refund confirmations: $Trans ID: [redacted] dated 09/29/ $Trans ID: [redacted] dated 09/29/ $Trans ID: [redacted] dated 09/29/ $31.82Trans ID: [redacted] dated 09/29/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Alluracell Skin) on a day trial basis back on 12/26/and paid the shipping and handling fee of $The trial expired on 01/09/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 01/12/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/09/for Alluracell Skin in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID: [redacted] dated 08/22/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please note that I received a full refund from this company on 02/01/Thank you, [redacted]

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/28/and paid the shipping and handling fees of $and $Her trial for the Alluracell Eye expired on 01/11/2016, and due to the fact that she did not cancel her trial, she was charged $on 01/11/and her autoship program took effectThe following month she was charged again $on 02/10/and another product shipped outCustomer had cancelled her trial for the Alluracell Skin on 01/06/via the automated system and opted to keep the trial product and was charged a fee of $38.71, but she hadn’t cancelled the trial for the Alluracell Eye.Customer finally contacted our Customer Service on 02/13/and requested for her subscription for the Alluracell Eye to be cancelled and asked for full refundsWe issued a courtesy refund for the latest charge for the amount of $for the month of FebruaryThe January charge was not refunded.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing a full refund for the January charge for the amount of $and another refund for the charge of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.-- Alluracell SkincareToll Free Customer Care: [redacted] Email: [redacted]

Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] According to our records, customer ordered our products (the Alluracell face serum and the Alluracell eye cream) on a day trial basis back on 01/22/and paid the shipping and handling fees of $and $Her trial expired on 02/05/2016, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 02/05/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 02/08/and requested for her subscription to be cancelled and also wanted full refundsWe also gave full refunds on both charges after she threatened to complain with the Revdex.com.We feel for our customer’s concerns and do apologize for the inconvenience, however we are certain we already issued full refunds for the chargesHere are the refund confirmations: $Refunded-Trans ID: [redacted] and $Refunded-Trans ID: [redacted] .Please relay this information to our customer, and feel free to let us know if you should have any further questions.--Alluracell SkincareToll Free Customer Care: [redacted] Email: [redacted] {#HS:174363436-371639#}

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our product (the Alluracell Skin) on a day trial basis back on 01/05/and paid the shipping and handling fees of $Her trial expired on 01/19/and due to the fact that she didn’t cancel her trial she was charged $The following month on 02/18/she was charged again $and another product shipped out.Customer finally contacted our Customer Service on 03/03/and requested to cancel her account and get a refundWe immediately cancelled her monthly subscription and issued a 50% courtesy refund for the amount of $44.99.We feel for our customer concerns and do apologize for the inconvenience, thus as requested on the complaint we will be providing full refunds for the remainder of the charges for a total amount of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7* [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/26/and paid the shipping and handling fees of $and $The trial expired on 01/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/09/$for the Alluracell Skin and $for the Alluracell Eye.Customer had contacted our Customer Service on 01/09/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Alluracell Skin and a courtesy refund of $for the Alluracell Eye which the customer acceptedCustomer then contacted customer service on 01/12/and requested an additional refundOur customer service issued the remaining refund of $for the Alluracell Skin and the remaining refund of $for the Alluracell Eye for the charge on 01/09/2016.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 11/26/and paid the shipping and handling fees of and $Her trial expired on 12/10/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer contacted out Customer Service on 12/30/and requested for her account to be cancelled for Alluracell Eye which we did and a refund was issue for the amount of $However the Alluracell Skin remained active therefore was charged on 01/19/for the amount $ Customer finally contacted out Alluracell Skin and requested a cancellation on 01/13/which we didWe feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund checks to customer for the December charge for the amount of $and for the January charge for the amount of $Customer should receive checks within business days.Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:178171730-3694#}

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell skin and the Alluracell Eye) on a day trial basis back on 03/02/and paid the shipping and handling fees of $and $The trial expired on 03/16/and due to the fact that customer didn’t cancel customer was charged $and $for the original shipment.Customer contacted our Customer Service on 03/16/and requested for accounts to be cancelled which we didWe also gave customer courtesy refunds of 50% for the $and $charges which customer acceptedWe feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refunds for the amount of $for Alluracell Skin and $for Alluracell EyeRefunds will reflect back with in 3-business daysPlease relay this information to our customer and feel free to let us know if should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:183265086-7433#}

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please note that I received a full refund from this company on 02/01/2016.Thank you, [redacted]

m15399efed9d625cadP adO" Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell skin and the Alluracell Eye) on a day trial basis back on 03/02/and paid the shipping and handling fees of $and $The trial expired on 03/16/and due to the fact that customer didn’t cancel customer was charged $and $for the original shipment.Customer contacted our Customer Service on 03/16/and requested for accounts to be cancelled which we didWe also gave customer courtesy refunds of 50% for the $and $charges which customer acceptedWe feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refunds for the amount of $for Alluracell Skin and $for Alluracell EyeRefunds will reflect back with in 3-business daysPlease relay this information to our customer and feel free to let us know if should you have further questions.-- [redacted] Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted] {#HS:183265086-7433#}