Alluracell Skin Cream

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and...

conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within 14 days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our product (the Alluracell Skin) on a 14 day trial basis back on 01/05/2016 and paid the shipping and handling fees of $4.97. Her trial expired on 01/19/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97. The following month on 02/18/2016 she was charged again $89.97 and another product shipped out.Customer finally contacted our Customer Service on 03/03/2016 and requested to cancel her account and get a refund. We immediately cancelled her monthly subscription and issued a 50% courtesy refund for the amount of $44.99.We feel for our customer concerns and do apologize for the inconvenience, thus as requested on the complaint we will be providing full refunds for the remainder of the charges for a total amount of $134.95. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7* [redacted]

Thank you for mediating this consumer complaint from our customer Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/31/2015 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 01/14/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/19/2016 $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye .Customer had contacted our Customer Service on 01/19/2016 and requested for the subscription to be cancelled. We immediately granted her request and cancelled her account.Customer had also requested they be refunded our Customer service informed customer to return shipment in order to receive the desired refunds, which the customer has yet to do so . However the account was flagged as a charge back and the customer’s credit card company resolved it in our favor, regardless we are happy to refund in this instance.A check refund will be issued for both charges,$89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye . We apologize for any inconvenience. Please relay this information to our customer, and feel free to let us know if you should have any further questions.

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very...

seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within 14 days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 01/22/2016 and paid the shipping and handling fees of $4.97 and $5.97. Customer called on 02/04/2015 and asked to cancel her trial for the skin serum only which we did. Her trial for the eye cream expired on 02/05/2016, and due to the fact that she didn’t cancel, she was charged $85.97 and her autoship program took effect.Customer finally contacted our Customer Service on 02/22/2016 and cancelled her account. Then on 02/23/2016 she sent us an email requesting a refund which we granted.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already issued a full refund of $85.97. Here is the refund confirmation: Refunded - $85.97 Trans-ID: [redacted] dated 02/23/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]
Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  
{#HS:175645961-1235#}

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions...

explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell skin and the Alluracell Eye) on a 14 day trial basis back on 03/02/2016 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 03/16/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and $85.97 for the original shipment.Customer contacted our Customer Service on 03/16/2016 and requested for accounts to be cancelled which we did. We also gave customer courtesy refunds of 50% for the $89.97 and $85.97 charges which customer accepted. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refunds for the amount of $44.98 for Alluracell Skin and $42.98 for Alluracell Eye. Refunds will reflect back with in 3-5 business days. Please relay this information to our customer and feel free to let us know if should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  {#HS:183265086-7433#}

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 01/06/2016 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 01/20/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer finally contacted out Customer Service on 03/02/2016 and requested for her account to be cancelled which we did. Furthermore, Customer called back on 3/11/2016 and was refunded for the amounts of $89.97 and $85.95 for the month of February .We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputed. Here are the refund confirmations: Refunded - $89.97 Trans-ID: [redacted] Refunded - $85.97 Trans-ID: [redacted]Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  
{#HS:181412914-6186#}

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions...

explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/13/2016 and paid the shipping and handling fees of $4.97 and $4.97. Her trial expired on 02/27/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer finally contacted out Customer Service on 02/27/2016 and requested for her account to be cancelled which we did. Furthermore, we also issued full refunds for the amounts of $89.97 and $85.95 on 02/27/2016.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputed. Here are the refund confirmations: Refunded - $85.97 Trans-ID: [redacted], and Refunded - $89.97 Trans-ID: [redacted]
Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  {#HS:182278411-6724#}

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]
Our company strives to make sure...

that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/13/2016 and paid the shipping and handling fees of $4.97 and $4.97. Her trial expired on 02/27/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer finally contacted out Customer Service on 02/27/2016 and requested for her account to be cancelled which we did. Furthermore, we also issued full refunds for the amounts of $89.97 and $85.95 on 02/27/2016.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputed. Here are the refund confirmations: Refunded - $85.97 Trans-ID: [redacted], and Refunded - $89.97 Trans-ID: [redacted]
Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  
{#HS:182278411-6724#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]
 Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and...

conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/04/2015 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 02/18/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and $85.97 and the autoship program took effect.Customer finally contacted out Customer Service on 03/05/2016 and requested for accounts to be cancelled which we did. We also gave customer courtesy refunds of 50% for the February charges which customer accepted. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refunds for the amount of $44.98 for Alluracell Skin and $42.98 for Alluracell Eye . Refunds will reflect back within 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions...

explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within 14 days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 01/22/2016 and paid the shipping and handling fees of $4.97 and $5.97. Customer called on 02/04/2015 and asked to cancel her trial for the skin serum only which we did. Her trial for the eye cream expired on 02/05/2016, and due to the fact that she didn’t cancel, she was charged $85.97 and her autoship program took effect.Customer finally contacted our Customer Service on 02/22/2016 and cancelled her account. Then on 02/23/2016 she sent us an email requesting a refund which we granted.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already issued a full refund of $85.97. Here is the refund confirmation: Refunded - $85.97 Trans-ID: [redacted] dated 02/23/2016.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]
Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  {#HS:175645961-1235#}

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions...

explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 11/26/2015 and paid the shipping and handling fees of 4.97 and $5.97. Her trial expired on 12/10/2015 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer contacted out Customer Service on 12/30/2015 and requested for her account to be cancelled for Alluracell Eye which we did and a refund was issue for the amount of $85.97. However the Alluracell Skin remained active therefore was charged on 01/19/2016 for the amount $ 89.97. Customer finally contacted out Alluracell Skin and requested a cancellation on 01/13/2016 which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund checks to customer for the December charge for the amount of $89.97 and for the January charge for the amount of $89.97. Customer should receive checks within 14 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  {#HS:178171730-3694#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:
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Thank you for mediating this consumer complaint from our customer, Case Number:  [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/07/2016  and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 02/21/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/21/2016 $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye. Due to no cancellation the autoship program took effect. The customer had been enrolled in our autoship program since 03/22/2016. The customer was continuously charged and shipped more product every month. Customer had not contacted us to cancel their autoship program. Therefore, on 08/22/2016 the customer was charged for both products in the amount of $49.95 for the Alluracell Skin, $48.95 for the Alluracell Eye, and shipped out more two products. Along with that on 09/21/2016 the customer was charged again for the Alluracell Skin in the amount of $49.95, $48.95 for the Alluracell Eye, and shipped out two more products.
Customer contacted our Customer Service on 09/21/2016 and requested for the subscription to be cancelled, which we did. Customer then requested a refund. Our customer service had issued a courtesy refund of $17.13 for the Allura Skin and $17.13 for the Alluracell Eye charged on 08/22/2016 which the customer accepted. However, we feel our customer concerns, thus we will refunding the remaining refund of $32.82 charged on 08/22/2016 and $49.95 charged on 09/21/2016 for the Alluracell Skin. We will also be refunding the remaining refund of $31.82 charged on 08/22/2016 and $48.95 charged on 09/21/2016 for the Alluracell Eye. Here are the refund confirmations:
$49.95 Trans ID:[redacted] dated  09/29/2016.
     
$48.95 Trans ID:[redacted] dated  09/29/2016.
 

$32.82 Trans ID:[redacted] dated  09/29/2016.
$31.82Trans ID:[redacted] dated  09/29/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for contacting me with an update. sans-serif;">Please find attached emails with refund confirmation and also screen shots of my bank account with the credits and re-charges from the company I have no receive my refund and I find very offensive them crediting and then re-charging my bank account. This company is playing with my bank account and that's unacceptable.Please assist. I will appreciate your help with this matter.

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin) on a 14 day trial basis back on 12/25/2015 and paid the shipping and handling fees of $4.97 . The trial expired on 01/08/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and the autoship program took effect.Customer finally contacted out Customer Service on 03/13/2016 and requested for the account to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the refund for the amount of $89.97 for the Alluracell Skin . Refund should reflect back with in 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  
{#HS:182359322-6753#}

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the Alluracell Skin) on a 14 day trial basis back on 12/26/2015 and paid the shipping and handling fee of $4.97 . The trial expired on 01/09/2016 and due to the fact that the customer didn’t cancel they were charged $89.97 for the original shipment.Customer contacted our Customer Service on 01/12/2016 and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/09/2016 for Alluracell Skin in the amount of $89.97 for any misunderstanding when placing the order. Here is the refund confirmation: $89.97 Trans ID:[redacted] dated 08/22/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and...

conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/28/15 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 01/11/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer finally contacted out Customer Service on 01/19/2016 and requested for her account to be cancelled which we did.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing refunds for the amount of $89.97 for Alluracell Skin and $85.97 for Alluracell Eye . Refunds will reflect back with in 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Revdex.com:
 
 
THank you VERY much for your help.  I received the reimbursement and I appreciate your quick action. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer Case Number: [redacted]
font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/27/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 01/10/2016 and due to the fact that the customer did not contact us to cancel the trial, they were subsequently charged for the original shipments on 10/25/2015 .$89.97 for the face serum and $85.97 for the eye cream, and her autoship program took effect. The following month, on 02/10/2016 she was charged again for both products and 2 more bottles shipped out to her.Thereafter, on 03/10/2016 she was charged again for both products and 2 more bottles shipped out to her.Customer contacted our Customer Service on 03/22/2016 and requested for her subscription to be cancelled and refunded .Our customer service had granted her request and issued full refunds $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye charged on 03/10/2016. A refund was also issued for the charges on 02/10/2016 $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye.Customer contacted us again on 03/25/2016 and had requested an addition refund our customer service honered her request and issued a refund for the charge on 01/10/2016 $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye. We feel for our customer's concerns and do apologize for the inconvenience, however we have already issued refunds for the disputed amounts. Here are the refund confirmations: $89.97 Refunded-Trans ID:[redacted] for the Alluracell Skin , $85.97 Refunded-Trans ID: [redacted] for the Alluracell Eye,$89.97 Refunded-Trans ID:[redacted] Alluracell Skin , $85.97 Refunded-Trans ID: [redacted] for the Alluracell Eye$89.97 Refunded-Trans ID:[redacted]or the Alluracell Skin , $85.97 Refunded-Trans ID: [redacted] for the Alluracell EyePlease relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] font-family: sans-serif; font-size: small;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:[redacted]
According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/28/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial for the Alluracell Eye expired on 01/11/2016, and due to the fact that she did not cancel her trial, she was charged $85.97 on 01/11/2016 and her autoship program took effect. The following month she was charged again $85.97 on 02/10/2016 and another product shipped out. Customer had cancelled her trial for the Alluracell Skin on 01/06/2016 via the automated system and opted to keep the trial product and was charged a fee of $38.71, but she hadn’t cancelled the trial for the Alluracell Eye.Customer finally contacted our Customer Service on 02/13/2016 and requested for her subscription for the Alluracell Eye to be cancelled and asked for full refunds. We issued a courtesy refund for the latest charge for the amount of $85.97 for the month of February. The January charge was not refunded.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing a full refund for the January charge for the amount of $85.97 and another refund for the charge of $38.71. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--
Alluracell SkincareToll Free Customer Care: [redacted]Email: [redacted]