Alluracell Skin Cream

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]  font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within 14 days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our product (the Alluracell Skin) on a 14 day trial basis back on 01/05/2016 and paid the shipping and handling fees of $4.97. Her trial expired on 01/19/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97. The following month on 02/18/2016 she was charged again $89.97 and another product shipped out.Customer finally contacted our Customer Service on 03/03/2016 and requested to cancel her account and get a refund. We immediately cancelled her monthly subscription and issued a 50% courtesy refund for the amount of $44.99.We feel for our customer concerns and do apologize for the inconvenience, thus as requested on the complaint we will be providing full refunds for the remainder of the charges for a total amount of $134.95. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7* [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Please note that I received a full refund from this company on 02/01/2016.
Thank you,
[redacted]

This company is not up front with their sales of trial products. My wife purchased two products with them as a trial issue. When I went to their website to see what their terms and conditions are for trial issues there were none. I am thinking their terms are disclosed after you give them your credit card information.I don't know why they can't be up front on their terms and conditions. When they billed my wife for two shipments of which they credited our account for one shipment after we cancelled , we called them and they informed us we did not notify them in the 14 day period after the original order, which took 7 days to arrive. Once they have your credit card info you are kinda stuck with the order I believe. I certainly was not going to offer credit card info just to see their terms and conditions, I believe that information should be available up front. This lesson cost us 175.94 . Maybe this info will help you decide whether or not to do business with this company .I know for us it has been a valuable lesson for any orders we may place online in the future. What is the old saying" BUYER BEWARE"

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]
34); font-size: 12.8px; font-family: sans-serif;"> Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/04/2015 and paid the shipping and handling fees of $4.97 and $5.97. The trial expired on 02/18/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and $85.97 and the autoship program took effect.Customer finally contacted out Customer Service on 03/05/2016 and requested for accounts to be cancelled which we did. We also gave customer courtesy refunds of 50% for the February charges which customer accepted. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refunds for the amount of $44.98 for Alluracell Skin and $42.98 for Alluracell Eye . Refunds will reflect back within 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Thank you for mediating this consumer complaint from our customer Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 01/08/2016 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 01/22/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and $85.97 for the original shipment.Customer finally contacted our Customer Service on 03/23/2016 and requested for her subscription to be cancelled .However accounts were already closed by our chargeback processor on 02/05/2016 due to a dispute with her card company.We feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund of the charges on 01/22/2016 for Alluracell Skin $89.97 and Alluracell Eye $85.97 . Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell Skincare[redacted] [redacted]
[redacted] [redacted]
{#HS:187020606-396398#}

I just wanted to let you know that the company, Alluracell, has issued me a full refund to resolve my complaint. 
12.8px;">
Thank you so much for your assistance,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very...

seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/30/2015 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 01/13/2016, and due to the fact that she did not cancel her trial, she was charged $85.97 and $89.97 on 01/13/2016 and her autoship program took effect. The following month she was charged again $85.97 and $89.97 on 02/12/2016 and another product shipped out. Customer finally contacted our Customer Service on 02/15/2016 and requested for her subscription to be cancelled and asked for full refunds. We issued a courtesy refund for the latest charges for the amount of $85.97 and $89.97 for the month of February. The January charges were not refunded.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the January charges for the amount of $175.94. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell SkincareToll Free Customer Care: [redacted]Email: [redacted]
{#HS:174359249-371630#}

This business offers you a free trial of their skin cream.They claim all you have to do is pay the postage and handling. They make this trial seem that you can use the whole sample and if you don't like the product thou can return it. What you find out is that the trial is only for 14 days and if you don't tell them you don't want it they charge you the full amount for the skin cream sample you received,plus the shipping and handling. I talked to the company and they told me it was in the terms and conditions. The site I ordered from did not mention that you would have to pay for the entire sample. I feel this company is using misleading sale information. How can you say the trial is free and then charge you for thee whole sample.

Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye ) on a 14 day trial basis back on 12/22/2015 and paid the shipping and handling fees of $4.97 and 5.97. The trial expired on 01/05/2016 and due to the fact that customer didn’t cancel customer was charged $89.97 and $85.97 and the autoship program took effect.Customer did not contact our Customer Service. However the account was cancelled on 2/22/2016 due that the customer returned the product. We also issued full refunds for the month of February for Alluracell Skin for the amount of $ 89.97 Refunded - Trans-ID: [redacted] and for Alluracell Eye for the amount of $85.97 Refunded - Trans-ID: [redacted], We feel for our customer concerns and do apologize for the inconvenience,thus will be providing the remaining refunds for the month of January for the amount of $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye . Refund should reflect back with in 3-5 business days. Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]  
{#HS:183250418-7425#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Sign up for a Trial size of your product and within a week you charged my account to the tune of 170.00 for more product that I did not authorize!

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 12/26/2015 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 01/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/09/2016 $89.97 for the Alluracell Skin and $85.97 for the Alluracell Eye.Customer had contacted our Customer Service on 01/09/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $44.99 for the Alluracell Skin and a courtesy refund of $42.99 for the Alluracell Eye which the customer accepted. Customer then contacted customer service on 01/12/2016 and requested an additional refund. Our customer service issued the remaining refund of $44.98 for the Alluracell Skin and the remaining refund of $42.98 for the Alluracell Eye for the charge on 01/09/2016.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted] font-family: sans-serif; font-size: 12.8px;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within 14 days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our product (the Alluracell Skin) on a 14 day trial basis back on 01/06/2016 and paid the shipping and handling fees of $4.97. Her trial expired on 01/20/2016, and due to the fact that she didn’t cancel her trial, she was charged $89.97 and her autoship program took effect.Customer finally contacted our Customer Service on 02/09/2016 and requested for her subscription to be cancelled.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing a full refund for the amount of $89.97. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin Restore[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this...

consumer complaint from our customer, Case Number:[redacted].
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, customer ordered our product (the SkinRestore Skin & SkinRestore Eye) on a 14 day trial basis back on 04/21/2016 and paid the shipping and handling fees of $5.97 and $4.97.The trial expired on 05/05/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/05/2016 $89.97 for the SkinRestore Skin and $85.97 the SkinRestore Eye.
Customer contacted our Customer Service on 05/05/2016 and requested for the subscription to be cancelled, which we immediately did .Customer also requested a refund, our Customer Service Issued an RMA (Return Merchandise Authorization) for the customer to return for a refund however our Customer Service issued the refund the same day 05/05/2016. Refund amount $89.97 for the SkinRestore Skin and $85.97 the SkinRestore Eye. Here are the refund confirmations:  
$89.97 Trans ID: [redacted] dated 05/16/2016
$85.97 Trans ID: [redacted] dated 05/16/2016
Please relay this information to our customer and feel free to let us know should you have further questions.