Alluracell Skin Cream

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Sign up for a Trial size of your product and within a week you charged my account to the tune of for more product that I did not authorize!

Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the Alluracell face serum and the Alluracell eye cream) on a day trial basis back on 01/22/and paid the shipping and handling fees of $and $Her trial expired on 02/05/2016, and due to the fact she did not contact us to cancel her trial, she was subsequently charged on 02/05/$for the face serum and $for the eye cream, and her autoship program took effect.Customer contacted our Customer Service on 02/08/and requested for her subscription to be cancelled and also wanted full refundsWe also gave full refunds on both charges after she threatened to complain with the Revdex.com.We feel for our customer’s concerns and do apologize for the inconvenience, however we are certain we already issued full refunds for the chargesHere are the refund confirmations: $Refunded-Trans ID: *** and $Refunded-Trans ID: ***.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--Alluracell SkincareToll Free Customer Care: *** ***Email: ***
{#HS:174363436-371639#}

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/12/and paid the shipping and handling fees of $and $The trial expired on 12/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/26/$for the Alluracell Skin and $for the Alluracell Eye.Customer had contacted our Customer Service on 12/26/2016 and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Alluracell Skin and a courtesy refund of $for the Alluracell Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Alluracell Skin and $for the Alluracell Eye charged on 12/26/Here are the refund confirmations:$Trans ID:*** dated 08/22/2016.$Trans ID:*** dated 08/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions
explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our product (the Alluracell Skin) on a day trial basis back on 01/06/and paid the shipping and handling fees of $Her trial expired on 01/20/2016, and due to the fact that she didn’t cancel her trial, she was charged $and her autoship program took effect.Customer finally contacted our Customer Service on 02/09/and requested for her subscription to be cancelled.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing a full refund for the amount of $Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin Restore*** *** *** ***

Thank you for mediating this consumer complaint from our customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge
the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/27/2016 and paid the shipping and handling fees of $and $The trial expired on 01/10/and due to the fact that the customer did not contact us to cancel the trial, they were subsequently charged for the original shipments on 10/25/.$for the face serum and $for the eye cream, and her autoship program took effectThe following month, on 02/10/she was charged again for both products and more bottles shipped out to her.Thereafter, on 03/10/she was charged again for both products and more bottles shipped out to her.Customer contacted our Customer Service on 03/22/and requested for her subscription to be cancelled and refunded .Our customer service had granted her request and issued full refunds $for the Alluracell Skin and $for the Alluracell Eye charged on 03/10/A refund was also issued for the charges on 02/10/$for the Alluracell Skin and $for the Alluracell Eye.Customer contacted us again on 03/25/and had requested an addition refund our customer service honered her request and issued a refund for the charge on 01/10/$for the Alluracell Skin and $for the Alluracell Eye. We feel for our customer's concerns and do apologize for the inconvenience, however we have already issued refunds for the disputed amountsHere are the refund confirmations: $Refunded-Trans ID:*** for the Alluracell Skin , $Refunded-Trans ID: *** for the Alluracell Eye,$Refunded-Trans ID:*** Alluracell Skin , $Refunded-Trans ID: *** for the Alluracell Eye$Refunded-Trans ID:***or the Alluracell Skin , $Refunded-Trans ID: *** for the Alluracell EyePlease relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 03/03/and paid the shipping and handling fees of $and $The trial expired on 03/17/and due to the fact that customer didn’t cancel customer was charged $and $for the original shipment.Customer had contacted our Customer Service on 03/17/and requested for accounts to be cancelled and refunded which we didHere are the refund confirmations: $Refunded-Trans ID: *** and $Refunded-Trans ID: ***Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***
{#HS:190460015-13052#}

Thank you for mediating this consumer complaint from our customer Complaint ID: ***">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin ) on a day trial basis back on 02/05/and paid the shipping and handling fees of $The trial expired on 02/19/and due to the fact that customer didn’t cancel customer was charged $and the autoship program took effect.Customer finally contacted out Customer Service on 02/19/and requested for the account to be cancelled which we didWe also issue 50% refund for the month of February for Alluracell Skin for the amount of $ 44.99. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the amount of $for the Alluracell Skin Refund should reflect back with in 3-business days. Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***

I just wanted to let you know that the company, Alluracell, has issued me a full refund to resolve my complaint. Thank you so much for your assistance,*** ***

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very
seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/02/and paid the shipping and handling fees of $and $Her trial expired on 12/16/2016, and due to the fact that she did not cancel her trial, she was charged $for the eye cream and $for the skin serum and her autoship program took effectShe was charged again for the months of January and February the same amount.Customer finally contacted our Customer Service on 02/18/and requested for her subscription to be cancelled and asked for full refundsWe issued a courtesy refund for the latest charges (month of February) for the amount of $and $89.97.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the previous charges for a total amount of $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell SkincareToll Free Customer Care: *** ***Email: ***
{#HS:174356035-371628#}

Thank you for mediating this consumer complaint from our customer Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions
explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/14/and paid the shipping and handling fees of $and $The trial expired on 01/29/and due to the fact that customer didn’t cancel customer was charged $and $and the autoship program took effect.Customer finally contacted out Customer Service on 03/01/and requested for accounts to be cancelled which we didWe also issue full refunds for the month of January for Alluracell Skin for the amount of $ and for Alluracell Eye for the amount of $We issue more refunds for the charges of February for Alluracell Skin for the amount of $and for Alluracell for the amount of $.We feel for our customer concerns and do apologize for the inconvenience, however we are certian that we already refunded the charges that are being disputedHere are the refund Confirmations: Refunded - $Trans-ID: *** and Refunded - $Trans-ID: *** for January and for February : Refunded - $Trans-ID: *** and Refunded - $Trans-ID: ***
Please relay this information to our customer and feel free to let us know should you have further questions--*** ***
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Thank you for mediating this consumer complaint from our customer Complaint ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions
explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye ) on a day trial basis back on 02/11/and paid the shipping and handling fees of $and The trial expired on 02/25/and due to the fact that customer didn’t cancel customer was charged $and $and the autoship program took effect.Customer finally contacted out Customer Service on 03/11/and requested for the account to be cancelled which we didWe also issue 50% refund for the month of February for Alluracell Skin for the amount of $ and for Alluracell Eye for the amount of $42.99. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the amount of $for the Alluracell Skin and $for the Alluracell Eye Refund should reflect back with in 3-business days. Please relay this information to our customer and feel free to let us know should you have further questions.--
*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: *** {#HS:181388802-6177#}

Thank you for mediating this consumer complaint from our customer Complaint ID: ***
Our company strives to make sure that
our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye ) on a day trial basis back on 02/11/and paid the shipping and handling fees of $and The trial expired on 02/25/and due to the fact that customer didn’t cancel customer was charged $and $and the autoship program took effect.Customer finally contacted out Customer Service on 03/11/and requested for the account to be cancelled which we didWe also issue 50% refund for the month of February for Alluracell Skin for the amount of $ and for Alluracell Eye for the amount of $42.99. We feel for our customer concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the amount of $for the Alluracell Skin and $for the Alluracell Eye Refund should reflect back with in 3-business days. Please relay this information to our customer and feel free to let us know should you have further questions.--
*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***
{#HS:181388802-6177#}

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Thank you for mediating this consumer complaint from our customer Complaint ID: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (Alluracell Skin) on a day trial basis back on 02/12/and paid the shipping and handling fees of $4.97.Customer contacted out Customer Service on 02/12/and requested for the accounts to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, Unfortunately, we can not refund customer due that we have not billed customer for other than the shipping and handling. Please relay this information to our customer and feel free to let us know should you have further questionsThe company takes hundreds if not thousands of new sales per day.--*** ***
Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***
{#HS:182640658-6964#}

Thank you for mediating this consumer complaint from our customer, Case Number: ">***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/18/and paid the shipping and handling fees of $and $Along with the trial orders the customer had also added the Alluracell Vitamin C to the order and was charged $34.97.Customer had contacted our Customer Service on 01/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer service issued a refund for the Alluracell Vitamin C in the amount of $34.97. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/18/for the Alluracell Skin in the amount of $for any misunderstanding when placing the orderWe will also be refunding the charge on 01/18/for the Alluracell Eye in the amount of $Here is the refund confirmation:$Trans ID:*** dated 08/22/2016. $Trans ID:*** dated 08/22/2016. Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 11/18/2016 and paid the shipping and handling fees of $and $Her trial expired on 12/02/2016 and due to the fact that she didn’t cancel her trial she was charged $for the skin cream and $for the eye serumThe following month on 01/01/2016, she was charged again and more products shipped out.Customer finally contacted our Customer Service on 01/04/and cancelled her account. She also requested to get refunds, and as courtesy we provided one full refund and also one partial refund.We feel for our customer concerns and do apologize for the inconvenience, thus as requested on the complaint we will be providing full refunds for the amount of $Refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Alluracell Skincare*** *** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was never informed by the company that I have to cancel the order within a time limitIt said it was a trial offer for which I paid shipping and handlingWhen I saw the charges in my credit card is when I realized they had charged me, which I never authorizedI would have never consented to such outrages charges for such small product that looked more like a trial sizeThanks,
*** ***

Thank you for mediating this consumer complaint from our customer Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 03/03/and paid the shipping and handling fees of $and $The trial expired on 03/17/and due to the fact that customer didn’t cancel customer was charged $and $for the original shipment.Customer had contacted our Customer Service on 03/17/and requested for accounts to be cancelled and refunded which we didHere are the refund confirmations: $Refunded-Trans ID: *** and $Refunded-Trans ID: ***Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: *** {#HS:190460015-13052#}

Thank you for mediating this consumer complaint from our customer Complaint ID: ***">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/14/and paid the shipping and handling fees of $and $The trial expired on 01/29/and due to the fact that customer didn’t cancel customer was charged $and $and the autoship program took effect.Customer finally contacted out Customer Service on 03/01/and requested for accounts to be cancelled which we didWe also issue full refunds for the month of January for Alluracell Skin for the amount of $ and for Alluracell Eye for the amount of $We issue more refunds for the charges of February for Alluracell Skin for the amount of $and for Alluracell for the amount of $.We feel for our customer concerns and do apologize for the inconvenience, however we are certian that we already refunded the charges that are being disputedHere are the refund Confirmations: Refunded - $Trans-ID: *** and Refunded - $Trans-ID: *** for January and for February : Refunded - $Trans-ID: *** and Refunded - $Trans-ID: ***
Please relay this information to our customer and feel free to let us know should you have further questions--*** ***
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