Alluracell Skin Cream

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product (the Alluracell Eye) on a day trial basis back on 12/28/and paid the shipping and handling fee of $The trial expired on 01/11/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.The customer's account has now been closedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/11/for Alluracell Eye in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID:*** dated 08/22/2016. Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint
from our customer Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Alluracell Skin and the
Alluracell Eye) on a day trial basis back on 12/31/and paid the shipping and handling fees of $and $The trial expired on 01/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/19/$for the Alluracell Skin and $for the Alluracell Eye Customer had contacted our Customer Service on 01/19/and requested for the subscription to be cancelledWe immediately granted her request and cancelled her account.Customer had also requested they be refunded our Customer service informed customer to return shipment in order to receive the desired refunds, which the customer has yet to do so However the account was flagged as a charge back and the customer’s credit card company resolved it in our favor, regardless we are happy to refund in this instance.A check refund will be issued for both charges,$for the Alluracell Skin and $for the Alluracell Eye We apologize for any inconvenience
Please relay this information to our customer, and feel free to let us know if you should have any further questions

Alluracell advertised trial of their products with billing for cost of shipping onlyThey did not clearly disclose the trial period or the total cost of their productsFull size containers of each product were sent.Ten days after billing for the shipping charges, they charged for the full cost of the two products ($and $85.97)Essentially there was no "trial period"Products were returned to them and no refund has been receivedCancelled our bank card to prevent further charges by themThe include a "celebrity" endorsement in their advertising to entice buyers

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***
According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/26/and paid the shipping and handling fees of $and $Her trial expired on 02/09/and due to the fact that she did not cancel her trial, she was charged $and $on 02/09/and her autoship program took effectCustomer finally contacted our Customer Service on 02/10/and requested for her subscription to be cancelled, which we immediately granted.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amounts of $and $Refunds should reflect on customer’s account within to business daysCustomer mentioned on her complaint that she had cancelled her card, she can still receive the refunds by providing the Transaction IDs to her bank.Here are the Transaction IDs for the refunds: Refunded - $Trans-ID: ***, Refunded - $Trans-ID: ***
Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell SkincareToll Free Customer Care: *** ***Email: ***{#HS:173973731-370839#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer Complaint ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions
explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/28/and paid the shipping and handling fees of $and $Her trial expired on 01/11/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer finally contacted out Customer Service on 01/19/and requested for her account to be cancelled which we did.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing refunds for the amount of $for Alluracell Skin and $for Alluracell Eye Refunds will reflect back with in 3-business days. Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/18/and paid the shipping and handling fees of $and $Along with the trial orders the customer had also added the Alluracell Vitamin C to the order and was charged $34.97.Customer had contacted our Customer Service on 01/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer service issued a refund for the Alluracell Vitamin C in the amount of $34.97. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/18/for the Alluracell Skin in the amount of $for any misunderstanding when placing the orderWe will also be refunding the charge on 01/18/for the Alluracell Eye in the amount of $Here is the refund confirmation:$Trans ID:*** dated 08/22/2016. $Trans ID:*** dated 08/22/2016. Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :
Thank you for mediating this consumer complaint from our customer, Case Number:
***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
Unfortunately the customer’s account has been flagged as a chargeback for the disputed chargesTherefore the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and
conditions explaining that they are paying for the shipping and handling fees and if they don’t cancel the trial within days, not only they get charged for the full price of the trial product, they also enroll in a monthly membership program to receive the product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 11/18/2016 and paid the shipping and handling fees of $and $Her trial expired on 12/02/2016 and due to the fact that she didn’t cancel her trial she was charged $for the skin cream and $for the eye serumThe following month on 01/01/2016, she was charged again and more products shipped out.Customer finally contacted our Customer Service on 01/04/and cancelled her account. She also requested to get refunds, and as courtesy we provided one full refund and also one partial refund.We feel for our customer concerns and do apologize for the inconvenience, thus as requested on the complaint we will be providing full refunds for the amount of $Refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions.--Alluracell Skincare*** *** *** *** *** ***
*** ***

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***.">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 02/14/and paid the shipping and handling fees of $and $Her trial expired on 02/28/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer finally contacted out Customer Service on 03/03/and requested for her account to be cancelled which we didFurthermore, we also issued full refunds for the amounts of $and $.We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputedHere are the refund confirmations: Refunded - $Trans-ID: *** and Refunded - $Trans-ID: ***
Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***

Thank you for mediating this consumer complaint from our customer, Case Number: ">***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/27/and paid the shipping and handling fees of $and $The trial expired on 01/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/10/$for the Alluracell Skin and $for the Alluracell Eye.Customer had contacted our Customer Service on 01/21/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.The customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our product (the SkinRestore Skin & SkinRestore Eye) on a day trial basis back on 04/21/and paid the shipping and handling fees of $and $4.97.The trial expired on 05/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/05/$for the SkinRestore Skin and $the SkinRestore EyeCustomer contacted our Customer Service on 05/05/and requested for the subscription to be cancelled, which we immediately did .Customer also requested a refund, our Customer Service Issued an RMA (Return Merchandise Authorization) for the customer to return for a refund however our Customer Service issued the refund the same day 05/05/Refund amount $for the SkinRestore Skin and $the SkinRestore EyeHere are the refund confirmations: $Trans ID: *** dated 05/16/2016$Trans ID: *** dated 05/16/2016Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 02/07/ and paid the shipping and handling fees of $and $The trial expired on 02/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/21/$for the Alluracell Skin and $for the Alluracell EyeDue to no cancellation the autoship program took effectThe customer had been enrolled in our autoship program since 03/22/The customer was continuously charged and shipped more product every monthCustomer had not contacted us to cancel their autoship programTherefore, on 08/22/the customer was charged for both products in the amount of $for the Alluracell Skin, $for the Alluracell Eye, and shipped out more two productsAlong with that on 09/21/the customer was charged again for the Alluracell Skin in the amount of $49.95, $for the Alluracell Eye, and shipped out two more productsCustomer contacted our Customer Service on 09/21/and requested for the subscription to be cancelled, which we didCustomer then requested a refundOur customer service had issued a courtesy refund of $for the Allura Skin and $for the Alluracell Eye charged on 08/22/which the customer acceptedHowever, we feel our customer concerns, thus we will refunding the remaining refund of $charged on 08/22/and $charged on 09/21/for the Alluracell SkinWe will also be refunding the remaining refund of $charged on 08/22/and $charged on 09/21/for the Alluracell EyeHere are the refund confirmations:$Trans ID:*** dated 09/29/ $Trans ID:*** dated 09/29/2016. $Trans ID:*** dated 09/29/$31.82Trans ID:*** dated 09/29/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer Complaint ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously
Before customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 11/26/and paid the shipping and handling fees of and $Her trial expired on 12/10/and due to the fact that she didn’t cancel her trial she was charged $and $and her autoship program took effect.Customer contacted out Customer Service on 12/30/and requested for her account to be cancelled for Alluracell Eye which we did and a refund was issue for the amount of $However the Alluracell Skin remained active therefore was charged on 01/19/for the amount $ Customer finally contacted out Alluracell Skin and requested a cancellation on 01/13/which we did. We feel for our customer concerns and do apologize for the inconvenience, thus will be sending out refund checks to customer for the December charge for the amount of $and for the January charge for the amount of $Customer should receive checks within business days.Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: ***
{#HS:178171730-3694#}

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Revitaline Skin and the Revitaline Eye) on a day trial basis back on 07/10/and paid the shipping and handling fees of $and $The trial expired on 07/24/and due to the fact that our customer did not contact us to cancel their trial there was an attempt to charge her in the amount of $for the Revitaline Skin and $for the Revitaline EyeHowever the charges were declined therefore the charges of $and $never were chargedThe customer’s account is now closed from any future billing or shipments.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Complaint ID: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very
seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: ***
According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 01/26/and paid the shipping and handling fees of $and $Her trial expired on 02/09/and due to the fact that she did not cancel her trial, she was charged $and $on 02/09/and her autoship program took effectCustomer finally contacted our Customer Service on 02/10/and requested for her subscription to be cancelled, which we immediately granted.We feel for our customer concerns and do apologize for the inconvenience, thus will be providing full refunds for the amounts of $and $Refunds should reflect on customer’s account within to business daysCustomer mentioned on her complaint that she had cancelled her card, she can still receive the refunds by providing the Transaction IDs to her bank.Here are the Transaction IDs for the refunds: Refunded - $Trans-ID: ***, Refunded - $Trans-ID: ***
Please relay this information to our customer and feel free to let us know should you have further questions.--Alluracell SkincareToll Free Customer Care: *** ***Email: ***
{#HS:173973731-370839#}

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a day trial basis back on 12/12/and paid the shipping and handling fees of $and $The trial expired on 12/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/26/$for the Alluracell Skin and $for the Alluracell Eye.Customer had contacted our Customer Service on 12/26/2016 and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $for the Alluracell Skin and a courtesy refund of $for the Alluracell Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Alluracell Skin and $for the Alluracell Eye charged on 12/26/Here are the refund confirmations:$Trans ID:*** dated 08/22/2016.$Trans ID:*** dated 08/22/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Complaint ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions...

explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the Alluracell Skin and the Alluracell Eye) on a 14 day trial basis back on 02/14/2016 and paid the shipping and handling fees of $4.97 and $5.97. Her trial expired on 02/28/2016 and due to the fact that she didn’t cancel her trial she was charged $89.97 and $85.97 and her autoship program took effect.Customer finally contacted out Customer Service on 03/03/2016 and requested for her account to be cancelled which we did. Furthermore, we also issued full refunds for the amounts of $89.97 and $85.95 .We feel for our customer concerns and do apologize for the inconvenience, however we are certain that we already refunded the charges that are being disputed. Here are the refund confirmations: Refunded - $89.97 Trans-ID: [redacted] and Refunded - $85.97 Trans-ID: [redacted]
Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]Customer Suppoort | Alluracell Skin RestoreImmediate Assistance 24/7: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was never informed by the company that I have to cancel the order within a time limit. It said it was a trial offer for which I paid shipping and handling. When I saw the charges in my credit card is when I realized they had charged me, which I never authorized. I would have never consented to such outrages charges for such small product that looked more like a trial size.Thanks,[redacted]