Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, ? details of the offer I reviewed appear below
Regards,
***

Dear *** ***,Thank you for passing along Ms*** ***’ communicationWe reached out to her via phone and left a voice message.We understand Ms*** received a bill for items she did not receiveShe indicates she called in July because her address was incorrectMs*** is requesting to
receive a refund for the merchandise she did not receiveOur records indicate all orders have been shipped to the following address: *** ***? ? *** *** **? ? ? ? ? ? ? ? ? ? ? ? ? ?
*** ** ***In addition, no address changes have been madeWe ask Ms*** to contact our office with detailed information on the items she did not receive to make the proper adjustmentsWe appreciate the time Ms*** took to inquire and we await her responsePlease feel free to let me know if you have any other questions.Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Every communication with this company, both online and over the phone has had a different excuse for their failure to honor their own sales advertising.? First it was that I was incompetent to place an order, and now it is the lowest item.? This could be understandable if I ordered two items of different prices, but that was NOT the case, I was ordering items of the SAME price, nor did it appear to give me the discount on both of the lower priced items which led to my cancellation of one robe.? I find it absurd that their exceptions include catalog orders when this advertised sale was ON the catalog!? Either way this business has exceedingly poor customer service and they have permanently LOST a customer due to and/or DECEPTIVE advertising!
Regards,
[redacted]

Dear *** ***,? Thank you for passing along *** ** ***‘ communication? We contacted her via email and provided an explanation regarding her returns and the fees associated with the returns.? We understand that Ms*** returned merchandise and was expecting to receive a
full refund including shipping feesShe did not make her payments on her fullbeauty credit card which then incurred interest and late feesShe is requesting that her account reflect a zero balance and for her credit report to not reflect any negative information.? Our merchandise return policy as presented online, in catalogs, and our invoices: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)“Ms*** returned the merchandise using our Easy Return Labels (ERL) which was attached to her invoiceThe returns were processed and refunded on 3/24/in the amount of $to her fullbeauty credit cardPer our return policy, the shipping and handling fee in the amount of $is not refundable.Our invoices and the website informed Ms*** that she can use the return label on the front of the invoice and the cost of $would be charged when processing her returnThe amount of $was charged to her fullbeauty credit card for the return label used to return merchandise.? Ms*** retained a total postage liability of the following amount:Shipping and handling fee: ? ? $11.99Easy Return Labels (ERL): ? ? $7.50Total Postage Liability: ? ? ? ? ? $19.49? The postage liability in the amount of $remained on Ms*** fullbeauty credit card and would have incurred late fees and interest if the payments were not sent or received on time.FullBeauty contracts with a third party bank, *** ***, for its private label credit card program? *** *** is the issuer of the fullbeauty credit cardFullBeauty Brands (d/b/a fullbeauty.com) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report.? We ask that Ms*** and your office work directly with *** *** if you need any further assistance with this matter.? ***'s Contact information is as follows:? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ** *** ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** ** ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ** ***We thank Ms*** for taking the time to inquiry and trust that this resolves this matter? Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749l***@fbbrands.com

Dear *** ***,Thank you for passing along *** ***’s communicationWe reached out to her via phone and were unsuccessfulWe reached out to her via email and provided an explanation after unsuccessful attempts via phone.We understand Ms*** received a renewal notification of her
Shopper’s Club membership and she states she wrote to us to request a cancellation of her membership and to request to close her accountsMs***’s Shopper’s Club membership automatically renewed causing interest and late feesMs*** is requesting to have the fees removed and to cancel her Woman Within and FullBeauty accounts.? Our records indicate Ms*** enrolled in the Shopper’s Club on 04/23/The terms and conditions of the Shopper’s Club membership as presented online at the time she enrolled:? Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this time.? When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method.? Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you? Ms*** states she requested to opt out of the automatic renewal and requested to cancel her accountsOur records indicate we did not receive contacts from Ms*** via phone, email, chat, or mailThe emails our members receive about their automatic renewal are system generated and are not designed to receive responsesIf MsBellas replied to the system generated email, it would not have been receivedThe system generated emails advise to reply to the email by using our Customer Contact Form on fullbeauty.com.Per Ms***’s request, her Shoppers Club membership was cancelled as of 07/17/and a refund was issued in the amount of $to her FullBeauty credit card.We understand that Ms*** is experiencing billing and collection issues through *** BankUnfortunately, FullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) cannot assist Ms*** with her requests concerning the Fullbeauty and Woman Within credit cards; *** Bank is the issuer of this credit cardFullBeauty Brands (d/b/a Fullbeauty.com and Woman Within) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report.? We communicated the issue to *** Bank? We ask that Ms*** work directly with the Revdex.com and *** Bank if she needs further assistance with this matter.? ***'s Contact information is as follows:*** Bank** *** *** ** ***We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.? Sincerely,Jasmine D***? FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I returned the merchandise in question within ninety days.? There is nothing in their return policy that states that this merchandise must be RECEIVED IN THEIR WAREHOUSE within ninety days, not just returned by me.? As I have fulfilled the terms stated, I request that this refund be applied to my store credit card.? Thank you
Regards,
[redacted]

Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. He is upset that he received a phone call from FullBeauty Brands and is requesting to cancel his...

cards after they have been paid off.FullBeauty Brands has an inbound call center and our customers are not contacted via phone unless it is requested by the customer or there is a concern which requires our management team to call. A member of management contacted Mr. [redacted] one time in response to written and verbal profanity he used when communicating with our associates. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. Mr. [redacted] will no longer receive calls, mail, emails, or catalogs from any of our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows:                                    [redacted] Bank                                    [redacted]                                    [redacted]                                    [redacted]Mr. [redacted] mentions that he would like to exchange a product for a smaller size. We have issued a refund for the hoodie in the amount of $48.98.We trust this resolves this matter.  Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.? Lorena M[redacted] was wonderful to work with.? I really appreciate her help and reinforced my belief that Roman's is a good company that stands by their word.? You just have to get to the right person if you are told something different than what you were promised
Regards,
[redacted]

Dear [redacted], Thank you for passing along Ms. M[redacted]’s communication. We reach out to Ms. [redacted] via email, and we provided an explanation of the Swimsuits for all exchange policy.  We understand Ms. [redacted] ordered two items that arrived later than expected. Once the...

merchandise arrived, one swimsuit was not what she ordered. Ms. [redacted] contacted customer service who refunded the item as well as the shipping she paid. Ms. [redacted] requested that the correct item but customer service insisted that she reorder the item online. Ms. [redacted] is asking to receive the original item she ordered without having to replace the order. As instructed online and on the invoice: "To make an exchange, place a new order online at swimsuitsforall.com and use coupon code HALFINT to receive 50% off shipping.” Ms. [redacted] contacted customer service on 2/23/18 who issued a $54.00 refund for the merchandise she received incorrectly and $22.99 for the shipping charged on her order. The total refund amount of $76.99 was refunded to Ms. [redacted]’s credit card. Ms. [redacted] does not need to return the incorrect item she received since we made the error in her shipment. We are unable to send out the swimsuit without charging for the item. Ms. [redacted] would need to place the order online. If the discount is less than the discount on the original order, she can reach out to us at 1-800-781-9168. We are happy to refund the difference. We thank Ms. [redacted] for bringing this error to our attention and apologize for any inconvenience we caused her. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business refused to comply with my request to resolve this complaint - offered only an apology for the issue, and offer for me to return the product, no attempt was made to solve the actual problem.The business fully admits that their shipping restrictions for certain items shipped is only view-able if you click a "more" button that is easily overlooked, and admitted to me during a phone call that they have no plans to make changes to their existing website, which contains the previously mentioned deceitful shipping practices.The business even admits that their other shipping methods have the exact same text in their "More" area as does the overnight shipping, but those shipping options work fine with hemmed pants, leaving even consumers who actually notice the "more" button at a loss for which shipping option can be chosen.Until such time that these items are fixed, and the deceitful business practices are stopped, my complain will remain valid.
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted]’ Shopper’s Club membership automatically renewed even though she removed her credit card information.  Ms. [redacted] is requesting to have...

the Shopper’s Club fee of $19.00 to be refunded. Our records indicate Ms. [redacted] enrolled to the Shopper’s Club on 02/01/15. The terms and conditions of the Shopper’s Club as presented online at the time she enrolled: Fees and Renewal: The annual membership fee for FullBeauty Shopper’s Club is $19.00. This fee is non-refundable except as provided below. Taxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your Fullbeauty Shopper’s Club membership. We do not accept debit, check or ATM cards at this time. When you sign up for the FullBeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafter. This means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your FullBeauty Shopper’s Club account page. To turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal dates. When your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer valid. If the card is no longer valid we will try another approved payment method provided by you in your customer account. If we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your FullBeauty Shopper’s Club membership will automatically continue and you authorize us (without notice to you, unless require by applicable) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you.  Ms. [redacted] did not opt out of the automatic renewal via phone or online. Our records indicate Ms. [redacted] contacted us on 02/05/17 to cancel the membership and to receive a refund. We advise Ms. [redacted] to allow 3-5 business days to see the $19.00 refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information necessary to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted], FullBeauty Brands (d/b/a [redacted]’s) received the above referenced inquiry from Ms. [redacted] forwarded from your office.  We reached out to her via email and provided an explanation. We understand that Ms. [redacted] saw the balance on her [redacted]’s credit card increase...

over night. She is requesting a detailed itemized statement of the returns she has made. Ms. [redacted] also stated she washed an item which shrunk.  Ms. [redacted] has made a total of 8 returns since 2015 which were credited to her [redacted]’s credit account.  Date Refunded      Invoice               Item                                 ERL (fee)                 Tax         Price      Total Refunded09/27/15              [redacted]    [redacted]                $7.50                     $2.52     $41.99   $44.51                                     ...⇄ Pale Blush big-shirt01/05/16              [redacted]    [redacted]                $7.50                     $2.10     $34.99   $37.09                                     ...⇄ Mock neck pullover01/26/16              [redacted]    [redacted]                                   ...⇄            $29.99                                                           ...⇄ Black Nylon jacket                                                               [redacted]                $7.50                     $3.60     $29.99   $63.58                                           ...⇄ Boysenberry nylon jacket            01/28/16              [redacted]    [redacted]                $7.50                     $1.35     $22.49   $23.84                                           ...⇄ Boysenberry nylon jacket02/05/16              [redacted]    [redacted]                $7.50                     $1.80     $29.99   $31.79                                                    Peacock Fleece jacket04/01/16              [redacted]    [redacted]                $7.50                     $2.22     $36.99   $39.21                                           ...⇄ Tie Front Tankini04/07/16              [redacted]    [redacted]                                   ...⇄           $27.00                                                           ...⇄ Twist Front Tankini                 [redacted]                                   ...⇄         $19.99                                                           ...⇄   2-pocket big-shirt                 [redacted]                $7.50                     $4.02     $19.99   $71.00                                                           ...⇄ French check big-shirt04/20/16              [redacted]    [redacted]                                   ...⇄   $29.99                                                                        Hooded Cardigan                 [redacted]                                   ...⇄     $19.99                                                           ...⇄ Open work tee                 [redacted]                $7.50                     $4.20     $19.99   $74.17                                                           ...⇄ Open work tee Per our return policy: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. We will deduct $7.50 from the gift card or refund when processing the customer’s return if the customer used our Easy Return Label (ERL).  As stated in our return policy, shipping and handling charges are not refunded. The shipping and handling amount is the customers’ responsibility. If the customer kept items from any orders they partially returned, they are also responsible for the amount of the merchandise they kept.  Ms. [redacted] also stated she wanted to return merchandise that had shrunk after it was washed. We will accept this return from Ms. [redacted]. Once we receive the merchandise, we will issue a refund for the merchandise subtotal. Please refer back to the return policy in regards to how we will issue a refund and our time frame.  FullBeauty Brands (d/b/a [redacted]’s) cannot assist Ms. [redacted] with her [redacted]’s credit card. [redacted] is an unrelated third party and FullBeauty Brands (d/b/a [redacted]’s) does not have the ability to accept payments or remove fees and interest. FullBeauty Brands (d/b/a [redacted]’s) does not have the ability to make changes to Ms. [redacted]’s balance. We ask that Ms. [redacted] and your office work directly with [redacted] if she needs further assistance with this matter. [redacted]'s Contact information is as follows: [redacted] We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely, Jasmine D[redacted], Executive Communications Office: 1.800.781.9168 | Fax: 1.866.810.8749 [email protected]

Dear [redacted], Thanks for passing along Ms. [redacted] communication to us. FullBeauty Brands (d/b/a FullBeauty) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction. We understand that Ms. [redacted]...

placed an on-line order on 12/13/15 that included a black pair of boots, a green pull over and a green cardigan. She subsequently returned these three items back to us in two separate packages on 12/28/15. Please be advised that all items have been received at our warehouse; the boots were delivered back to us on 1/09/16, and the green cardigan and pullover show a delivered scan of 1/11/16. Please also be advised that a "delivered" scan at our warehouse does not indicate complete processing of a return and we kindly ask our customers to please allow approximately 7 business days from delivery to completely process through our system and generate your return credit. This information is clearly stated in our website under tour “Terms of Use”. Our records show a return processed on 1/19/15 for the green carding and pullover. We also show that a credit in the amount of $24.98 went back to the original method of payment the same day. We contacted Ms. [redacted] over the phone earlier today and offered an apology for the inconvenience. She was also notified of an additional credit of $68.24 for the pair of black boots going back to her credit card today. She should be able to see the credits posted into her account within 3 business days. We trust that this matter is now resolved. Sincerely, Marcela [redacted] FullBeauty Brands Executive Communications Department.

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe reached out to her via email and resolved this matter to her satisfaction.We understand that Ms*** placed an order and redeemed a promotion code that offered a $travel voucherPrior to placing her
order, she contacted our company to confirm the validity of the offerShe was informed that the offer was valid but has not received the travel voucherMs*** is requesting to receive her $travel voucher.? Our records indicate Ms*** placed her order on 11/22/Her order did qualify for the $travel voucherUnfortunately, a systematic issue occurred and the travel voucher code was not sent to Ms***We have provided the code to her in a separate email.? We thank Ms*** for taking the time to inquire and apologize for any inconvenience this has caused herWe trust this resolves this matter? Please feel free to let us know if you have any other questions.Sincerely,Jasmine D***? FullBeauty Brands (d/b/a Swimsuitsforall), Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] received a defective/broken wood corner fence with a solar light. She contacted us via email to have a...

replacement sent to her but received a $50 gift card since the item was sold out. Ms. [redacted] states that she replied via email indicating she did not want the $50 gift card and requested to have the funds credited to her Visa but did not receive a reply.Ms. [redacted]’s order consisted of two wood corner fences with solar light at the price of $39.99 each. The two items were shipped on different dates. Her order total was as follows: Merchandise amount: $79.98 Postage: $15.99 Tax: $8.26 Order Total: $104.23 Our records indicate that Ms. [redacted] sent two emails. The first email was to inform us that she received a defective or broken item. We issued a gift card for the merchandise amount of $39.99, $3.96 in applicable tax and $6.00 in postage for a total adjustment in the amount of $49.95 which rounded off to a $50 gift card. The postage on Ms. [redacted]’s order was prorated and the amount of postage that was refunded was for the additional cost to ship a second item on her order. Ms. [redacted] sent a second email indicated that she did not want a refund but a replacement. She did not mention that she did not want the gift card. Our policy is to void the gift card and issue a refund to the original payment method if it is requested by the customer. We have voided the $50 gift card as requested in Ms. [redacted]’s communication and the amount of $50.00 was refunded to her Visa which should post within the next 2 business days.We thank Ms. [redacted] for taking the time to inquire and apologize for any inconvenience this caused her.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749lm[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand Ms. [redacted] returned merchandise and was issued an e-gift card for the merchandise she returned. Ms....

[redacted] is requesting to have the refund issued to her original method of payment. Per our return policy outlined online: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your order. Simply remove the label from the bottom portion of the return information form and place it on the package. You will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only. (This does not include your original shipping and handling fees). Please allow up to 3 business days to receive your swimsuitsforall E-Gift Card(s) after we have received your return. You will receive an email notifying you of each E-Gift Card and how to redeem it.All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No E-Gift Cards will be issued for products that do not meet these criteria.Please include your completely filled out return information form in your return box or the E-Gift Card process may be delayed. Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep a record of your tracking number as a reference. If you used the label provided, you can track your return by entering the tracking number at fedex.com. All customers will receive an email notification when their return has been received. If you have a registered account with us, log in at Account to see if your return has been processed.” As indicated, an e-gift card will be issued if the pre-paid label is used. The original shipping and handling fees are not refunded. Unfortunately, we are unable to assist Ms. [redacted]’s request to have the refund issued to her original method of payment. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],FullBeauty Brands (d/b/a Roaman’s) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry.  Roaman’s is committed to providing a positive customer experience and we are confident that we can resolve...

this matter to the customer’s satisfaction.Our records show an on-line order placed By Mrs. [redacted] on 03/18/15 for two pairs of jeans and one shirt and charged to her Roaman’s account.  We also show that the jeans were return to us on 4/03/15 and the on 8/04/15.  It is our policy to refund the purchase price of merchandise purchased within 90 days of receipt, excluding original shippingand handling charges and a return label fee of $7.50, if the return label is used. For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling and ERL fee) that can be used towards a future purchase. Please be advised that a credit for the jeans in the amount of $ 59.99 was issued back to her Roaman’s account on 4/03/15. We also issued her a merchandise credit of $34.49 on 8/05/15 for the shirt that was returned to us after 90 days of purchase. Leaving Mrs. [redacted] responsible for purchase price of the shirt ($41.99), the original shipping and handling on the order ($15.99) plus the usage of the return label ($7.50). We advised Mrs. [redacted] via e-mail that Comenity Bank runs the Roaman’s private label credit card program, which is the credit card she used to pay for her orders.  Comenity Bank is an unrelated third party.  FullBeauty Brands (d/b/a Roaman’s) does not have the ability to cancel your card nor do we have the ability to make changes to your due date, accept payments,remove fees and interest, or make changes to your credit report.    After reviewing the information we communicated the matter over to Comenity Bank.  As a result of our communication with Comenity Bank, they agreed to step in and work with Mrs. [redacted] to resolve this matter.  It usually takes 60 - 90 days forComenity Bank to resolve matters of this nature.    We provided Mrs. [redacted] with Comenity's contact information and requested her to work directly with Comenity Bank if she needs any further assistance with this matter.  We trust this matter is now resolved. Best regards,Marcela [redacted]Full Beauty Brands Executive Communications Department

Dear [redacted], Thank you for passing along [redacted]‘s communication.  We reached out to him via phone and resolved this matter to his satisfaction. We understand that Mr. [redacted] placed an order via phone on 6/6/17 and was offered a 9' Tilt and Crank Umbrella at a 20% discount if...

he added the item to his order. He accepted the offer and requested the color taupe. He received his order but was missing the umbrella. He called the customer service and was advised that the umbrella was not on his order. The umbrella was then ordered for him and was advised that 20% would be refunded in order to honor the discount price. He was also provided with free shipping and was guaranteed a delivery date of 6/27/2017. On 6/28/17, he called customer service since the merchandise did not arrive on the date provided. He was informed that the umbrella had shipped standard delivery with an estimated delivery date of 7/3/17. He is requesting a $40.00 refund as compensation for the inconvenience this has caused him.Our records indicate that Mr. [redacted] ordered an umbrella stand in the amount of $24.99. He was then offered an umbrella at a 20%. The umbrella was $49 buy he would pay $39.20 if added to the order. He accepted the umbrella at a discount. Unfortunately, the associate that placed the order entered the item but failed to store the item on the order. The order total that was provided at the end of the order was $32.98 which is the price of the stand and $7.99 shipping. Our recorded calls indicate Mr. [redacted] called on 6/21/17 after receiving his order. He called to inquire about the status of the umbrella he did not receive. He was informed that the order he received did not include an umbrella. He was then transferred to customer service and an order was placed for him with free shipping. He was advised that a 20% discount would be issued as a refund to his credit card in order to honor the discount offered to him. The refund was issued on 6/27/17 in the amount of $9.80. Mr. [redacted] requested express delivery on the umbrella order but was advised that the item could not be expressed due to the weight or size of the item. The customer service associate provided the incorrect expected date of delivery of 6/27/17.We value Mr. [redacted] as a customer and apologize for all the inconvenience we caused him. Mr. [redacted] requested $40.00 as compensation for a $39.20 order. We reached out to him and explained that we would be unable to offer $40.00 as compensation. Mr. [redacted] did accepted a counter offer for a refund in the amount of $7.99 which we issued to his original payment method. We ask that he allow 2 business days for the refund to post to his credit card account.We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received the email or I would of printed it and screen saved it. What proof do I have or them for that matter that they even sent it? Especially when 3 different representatives gave me different dates that the e-gift card was supposibly sent. I’ve seen numerous reviews from people with the same issue as me. I just want my money back. Where does the money go? They have to have it somewhere if it’s not claimed or used? This is so shady and not acceptable. And when I originally called last year. Month after returning the merchandise and didn’t see my credit on PayPal I called and the representative told me a credit would be on my account, so I wasn’t in a rush to spend the money and wait until I needed or wanted a new suit.
Regards,
[redacted]

Dear *** ***,Thank you for passing along Ms*** ***‘s communication.? We reached out to her via email and provided we provided an explanation as well as screenshots of the website.We understand that Ms*** placed an order and expected to receive a folding resin table and bench for
$but received the table onlyShe called customer service, and she claims the associate agreed that the table was advertised with benchShe was offered the benches at a discount which she acceptedShe is requesting a refund of $for two benches she ordered.Our records indicate that Ms*** ordered online on 5/25/She submitted her order with a folding table that is part of the returned the folding resin table and bench collectionThe website lists each item in the collection separately and describes each itemThe description of the table indicates the bench is sold separately in bold lettersWe list the bench as an option to order below the tablePlease see the attachment.Ms*** called customer service on 5/31/who explained that the table is part of a collectionCustomer service informed Ms*** that the bench is sold and listed separately online and customer service provided the option to order the benches or return the table for a refundShe stated her preference was to keep the table but wanted the benches sent to her freeSeveral levels of customer service explained to Ms*** that the benches were listed separately and she would need to purchase the benches if she wished to receive themThe benches were reduced to $each as a courtesyThe order total with shipping was $which is the amount Ms*** is asking for a refundCustomer service provided Ms*** with a courtesy refund of $for the table she receivedWe will not be providing further refunds for these items.We thank Ms*** for taking the time to inquire and trust that this resolves this matter.? Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]