Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned merchandise from her recent purchase due to quality issues. She was the sipping fees on her order were not...

refunded. As presented in our catalog, website, and invoice: “Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). Our website and invoice inform our customer that $7.50 is deducted from the return refund when our Easy Return Label (ERL) is used.Our records indicate that Ms. [redacted] returned the merchandise that was processed and refunded on 4/4/16. The merchandise amount of her return was a total of $47.47. The Easy Return Label was used to return the merchandise and the amount of $7.50 was deducted from the merchandise amount which left Ms. [redacted] with a refund in the amount of $39.97. Per our return policy, the $9.99 shipping and handling fee was not refunded.Ms. [redacted] reached out to us via Facebook earlier today and was issued a courtesy refund for the shipping and handling fee as well as the Easy Return Label free. The refund should post to her account via PayPal within the next 5 business day.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along Ms. [redacted]s communication. We reached out to her via email and provided the information needed to resolve the matter. We understand that Ms. [redacted] ordered panes Christmas panels on 1/9/16 and delayed using the panels until late...

2016. When she was ready to open the panels, she noticed a label stating the merchandise was made in China and a State of California Proposition 65 warning sticker. The verbiage on the sticker indicated that the product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. It included instruction to wash hands after handling. Ms. [redacted] believes Brylane Home sent her toxic merchandise and returned the merchandise for a refund but received a store credit. She is requesting a refund check and an apology.California Proposition 65 which is also known as the Safe Drinking Water and Toxic Enforcement Act of 1986 was enacted to protect California citizens as well as the California's drinking water sources. The merchandise that includes the California Proposition 65 warning contains chemicals in the manufacturing or construction of the product that are listed in the proposition. This does not indicate that the curtain panels are toxic to Ms. [redacted] but it does mean that the disposal of the product should not include water sources since it could contaminate drinking water. Among the items on the list are aspirin and estrogen used for replacement therapy. Shoes and leather products include this warning.The California Proposition 65 warning is only required on merchandise shipping to California and the verbiage is provided by State of California. We have chosen to include the warning regardless of the state the merchandise is shipped to. If a customer selects to return the merchandise, we will facilitate the return but our return policy will still be enforced.Our return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. This information is provided online, in catalogs, as well as the invoice Ms. [redacted] received with her order.Our records indicate that Ms. [redacted] ordered one panel on 1/9/14 and ordered two additional panels on 1/9/15. Her return was received and processed as a return on 1/13/17 which is 3 years after for one of the panels and 2 years after for the remaining two panels. Per our return policy, a non-expiring gift card was issued in the amount of $31.47.Gift cards issued are good for new purchases until a $0.00 balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law.   Ms. [redacted] was advised to retain the Gift Card/pin number for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or misplaced Gift Cards.  The email containing the gift card details was sent to her after our system generated her return credit in the form of a gift card. Gift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after 90 days. We recommend that Ms. [redacted] print or retain the email for her records as FullBeauty Brands (d/b/a Brylane Home) is not responsible for lost or stolen gift cards.We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter.  Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and solved this matter. We understand Ms. [redacted] made a purchase and returned two items that did not fit. She received an email indicating she received a refund for one out...

of the two items she received. She contacted customer service who informed her that she was not refund due to one of the following reasons: the item was soiled, the item did not have the original tags, or the panty lining was missing. Ms. [redacted] states the item was returned in its original condition and is requesting a refund for the item. All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No refund will be issued for products that do not meet these criteria. Our records indicate Ms. [redacted] placed an order on 02/27/18 for 4 items. We received a return on 03/26/18 for two items. A refund in the amount of $14.30 was issued for the black shorts on 3/26/18. We show a blouson swimsuit was returned but not refunded as it did not meet the criteria for a refund. Ms. [redacted] reached out to customer service on 4/10/18 to inquire about the missing refund and was provided the criteria that must be met for the warehouse to issue a refund. Customer service did not issue a refund of the blouson swimsuit. We apologize for any inconvenience this caused Ms. [redacted]. We issued a refund for the blouson swimsuit in the amount of $42.90. We ask that Ms. [redacted] allow 3 business days for the refund to post to her account. We thank Ms. [redacted] for bringing this error to our attention and trust this resolves this matter. Please let us know if you have any other questions. Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted], Thank you for passing along Ms. [redacted]‘s communication.  We reached out to her via phone and provided the information to resolve this matter. We understand that Ms. [redacted] returned one pair of Chambray cargo pants from her 5/11/18 order and requested an...

exchange in a different size and color. She received her exchange order in the correct size but the same Chambray color she had returned. Ms. [redacted] contacted customer service and spoke to a supervisor who advised that the Olive Gray cargo pants were on back order until 7/15/18. The supervisor informed Ms. [redacted] that she would apply a 40% promotion code for the inconvenience reducing the Olive Gray cargo pants to $8. She asked Ms. [redacted] to call back on 05/30/18. Our records indicate that Ms. [redacted] returned the Chambray cargo pants 5/4/18 and we refunded $15.99 to her credit card. Unfortunately, the exchange department entered the wrong color, and the cargo pants shipped in the correct size but the same Chambray color. The Chambray cargo pants in the larger size is processing as a return today. We will make sure that Ms. [redacted] is refunded $15.99 for her return. Our recorded phone calls confirm that a supervisor offered 40% off the new exchange which would provide an $8.00 discount on the cargo pants which would have reduced the pants to the price of $11.99. Ms. [redacted] asked the supervisor for the price of the pants after the discount, and the supervisor responded with the discount amount instead of the final price of the product. Due to the issues Ms. [redacted] encountered, we will honor the $8.00 price as an adjustment after the pants ship. Ms. [redacted] selected a color that is not presently in stock. We are reaching out to the buyer to obtain the correct disposition for this item before placing another exchange order for Ms. [redacted]. Our office will reach out to Ms. [redacted] once we receive a response from the buyer. We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter.  Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted], FullBeauty Brands (d/b/a Roaman’s) received the above referenced inquiry from [redacted] forwarded from your office and we are writing to respond. Our understanding is that Ms. [redacted] returned merchandise from a Roaman’s order she placed June 7, 2015. The total amount she...

was refunded was $ 152.47 in the form of a gift card. She indicates that she received an email indicating her return was received but was not aware that another email would be sent with the gift card details. Our return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. We will deduct $7.50 from your gift card or refund when processing your return if the Easy Return Label, which is located on the invoice, is used.” This information is provided online, in catalogs, as well as the invoice Ms. [redacted] received with her order. Ms. [redacted]’s return was received after the 90 day period to receive a refund to her original payment method. Per our return policy, she was provided the gift card number and pin on the letter that was sent via email. She was advised that she would not receive a plastic gift card in the mail.  Instead, her gift card information would be loaded to our files and would be retained for a period of 90 days.  Thereafter it will still be valid, however she will need to provide the details noted on the letter (gift card number and pin) to redeem it toward a new order.  Gift cards issued are good for new purchases until a $0.00 balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard, except where required by law.   Ms. [redacted] was advised to retain the Gift Card/pin number for her records as FullBeauty Brands is not responsible for lost or misplaced Gift Cards.  As stated on our website: If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" scan at our warehouse does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit. Ms. [redacted] mentioned that she was provided a return received email which indicates her return was received. She was informed in the email that a gift card would be issued if her return was received after 90 days. The email containing the gift card details was sent to her after our system generated her return credit in the form of a gift card. The email was sent to her on 12/31/15 to the same email address she received the email indicating the return was received. Gift cards are bearer instruments (like cash) we do not know who currently holds the cards nor do we track the person the card was issued to after 90 days. We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter.  Please feel free to let us know if you have further questions or issues.Sincerely,Lorena M[redacted]Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected] | www.fbbrands.com

Dear [redacted],Thank you for passing along Mr. [redacted]’s communication. We were unable to reach out to him per his request. The customer has informed us that he does not want any future communication from this company.We understand Mr. [redacted] is requesting to be removed from all forms of...

communications from all the FullBeauty family of Brands. He requested to have all communication stopped on 11/16/16. We immediately removed him from all catalog and email distribution lists as of the date of his request. We trust this matter is resolved.  Please feel free to let us know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear Debbie Wells,Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order and was pre-approved for a Roaman’s private label credit card which she accepted. She states she was uneasy...

about the application process and contacted a supervisor for more information. Ms. [redacted] was advised only the last 4 digits of her social security number are required during a pre-approval. She states the associate asked for her entire social security number and she is worried about her identity. Ms. [redacted] is requesting to have her Life Lock membership paid for the next 5 years. Our records indicate Ms. [redacted] placed her order on 02/07/17. She was presented with a pre-approved offer for the Roaman’s private label credit card. Our recorded phone records indicate the associate requested the last 4 digits of her social security number.  The use of the latest cutting edge technology ensures that her shopping experience will be safe and secure. We encrypt her personal information, including her name, address, and social security number when transmitting information. We constantly update our security procedures and enhance our site and systems to meet the very latest encryption standards. We retain a third party security firm to audit our procedures to ensure compliance with these standards. All of her sensitive information is scrambled before, during and after her order is placed. Unfortunately, we are unable to assist Ms. [redacted] with her request to pay for her Lock Life membership. Ms. [redacted]’s order is currently in process and an email shipping confirmation will be deployed once her order is shipped. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not seen the credit on my visa card as of today. I don't trust that they really credited it so I will accept this resolution just as soon as I see it.
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising the colorblock swim tee for $24.99. However, the item online showed the price at $54.99. Our...

call center advised Ms. [redacted] there was a catalog misprint for this item. Ms. [redacted] is requesting to have the $24.99 price honored. As noted, there was a catalog misprint for the colorblock swim tee. Prior to our customers placing their order with a representative, they are advised the following through a recording:"Welcome to Woman Within. This call may be monitored and recorded for record keeping, training, and quality assurance purposes. By shopping with us you agree to our terms of use which are available on any of our FullBeauty Brands websites or upon request."As stated online in the Disclaimer section:"THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM'S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION."If Ms. [redacted] wishes to place an order, we have provided her with a promotion code to the email provided in this inquiry. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted]Thank you for passing along [redacted]’ communication. We reached out to him via email and provided an explanation. We understand Mr. [redacted] purchased 3 items for his wife but one was received damaged. He claims he was informed that he would be charged $7.50 for the...

return postage fee. Once he received the return label he requested, he returned the damaged merchandise. He has attempted to track the package but the carriers are unable to provide tracking information. He is requesting a refund for the purchase price of the damaged item, tax, and shipping and handling. Our records indicate Mr. [redacted]’ wife contacted our call center on 03/18/17. She was advised to call customer service the following day since they were closed. Mr. [redacted] contacted us via email that same day and was advised a free SmartPost return label would be mailed and would take 7-10 business days to arrive. On 03/30/17, Mr. [redacted]’ contacted us via email and advised he returned the merchandise on 03/23/17. He requested an immediate refund for the damaged merchandise.  As outlined online:  “Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.” Mr. [redacted] did not allow enough time for his return package to be delivered and processed as a return.  Our records indicate the merchandise was delivered to our warehouse today, 04/03/17. The merchandise has not been processed as a return and can take 2 to 3 business days from the delivered date to be processed as a return. We have issued an upfront credit in the amount of $39.99 and prorated shipping in the amount of $2.00 for a total of $41.99. Tax was charged and the return fee was not deducted. We ask Mr. [redacted] to allow 48-72 hours for his credit card issuer to post the refund to his account. We thank Mr. [redacted]’ for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to him via email and resolved the matter to her satisfaction.Ms. [redacted] submitted an order online on February 25, 2016 and an authorization was placed on her account in the amount of $ 49.89....

Authorizations are placed on the customer’s credit card to verify that the card is active and has not been reported lost or stolen. Authorizations are usually dropped within 3-5 business days, depending on issuing credit card company’s policy. The order shipped on February 29, 2016 and was charged $ 49.89.Ms. [redacted] called February 29, 2016 to place an additional order. She ordered one item and then provided payment information. The order was authorized in the amount of $15.94. Prior to ending the order, Ms. [redacted] provided a promotion code to redeem on her order. She did not meet the minimum purchase requirement to activate the offer and opted to place the order on hold while she located more merchandise to add to her order. Our records indicate that Ms. [redacted] called back and added two additional items to her order. The order was reauthorized with the new amount. The order shipped the following day and was charged $25.92. Ms. [redacted] was only charged once per order. We faxed the Ms. [redacted] bank requesting to drop any pending authorizations from the customer’s account. Any remaining authorizations should be released within 24 to 72 hours, depending on issuing credit card company’s policy. We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her via email and resolved the matter to her satisfaction. We understand that Ms. [redacted] ordered a quantity of 2 cargo pants on two different orders and each order was shipped to her in the...

incorrect size. She is requesting a full refund to include shipping and hemming fees. Ms. [redacted] stated she is not willing to wait to receive a return refund.Ms. [redacted] was informed via phone that her return labels had been activated free of charge so she can return the pants at no cost to her. She was also informed that a full refund would be issued once the merchandise was received.We contacted Ms. [redacted] via email and she was offered an apology and explanation. There is no need for Ms. [redacted] to wait for her refund. We issued a full refunded in the amount of $86.95 for the first order and $74.96 for the exchange order for a total refund of $161.91 which should post to her account within the next 72 business hours. Ms. [redacted] may return the merchandise at her earliest convenience.We value Ms. [redacted] as a customer and a $25 Gift Card was generated for her which should arrive via email within the next 2 to 3 business days. We trust that this resolves this matter.  Please feel free to let us know if you have any other questions.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved this matter to her satisfaction. We understand that Ms. [redacted] added a coat by Ellos to her shopping bag but did not check out due to the cost of the item. She...

later received a promotion code offering 20% off the item if she checked out. She attempted to redeem the promotion code but did not notice a reduction in price which led her to contact customer service. She was offered a refund after her order shipped since the offer was not applying to the item on her order. Once her billing statement arrived, she noticed the refund was not listed on her statement. She contacted customer service again and was advised that the discount would not be honored on her order due to the exclusions on the offer. She is requesting a 20% discount on the coat as promised.Our records indicate that a memo was entered on Ms. [redacted]’s file instructing to adjust the coat by 20% after shipment. Unfortunately, the associate that worked the adjustment queue did not check the description of the promotion code and assumed the offer excluded Ellos products. We apologize for this mistake.We issued a 20% discount on the coat reducing the item from$79.90 to $63.92. The $15.98 discount was issued to Ms. [redacted]’s Roaman’s credit card account. We charged $13.99 postage on this order. If the offer had activated at check out, she would have been charged $11.99 since the postage is based on the merchandise total. We refunded $2.00 for the postage difference. The two refunds should post to Ms. [redacted]’s Roaman’s credit card within the next two business days.We thank Ms. [redacted] for taking the time to inquire and apologize for any inconvenience we caused her. Please let us know if you have further questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your reply.  You have not resolved my issue at all.Attached is the documentation I received direct from PayPal to provide showing I paid for the order.  It's a charge not an authorization.  It was deducted from my account.  There was an authorization for the backordered item and that did fall off.  PayPal explained that there was a hard decline because you already charged me and you can't take the same amount twice. Those are their rules and I'm glad about that.   Please take a look at the documentation.  It has a transaction id not an authorization.  I did in fact email this document to your collection department and talked multiple people and they said it was no good.  This is not my issue it's between you and PayPal - I'm in the middle here.  I urge you to contact them!  I paid!  Something isn't meshing between you and PayPal.
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] keeps insisting that the email had an attachment with the gift card. The email that was sent to her contained the gift card details in the body of the email. The email was successfully sent and was not returned as undeliverable. Prior to the conversion, two notices were sent via email in August to customers with outstanding store credits and redemption codes. The first notice advised that we were converting to non-expiring E-gift cards to replace the store credits and redemption codes.  E-Gift Cards are just like regular Gift Cards except they are sent via email as a digital card with an associated code. The notice explained that the conversion to E-Gift Cards would occur over the next two weeks. In the interim, her store credit or redemption codes could be redeemed as usual. Once this conversion was complete, we deployed a follow-up email with her new E-Gift Card numbers, along with instructions on how to redeem them on our site. Ms. [redacted] was advised to please treat your E-Gift Card like cash. Lost codes cannot be replaced or refunded and we recommended that she save and/or print the email for her records.We recommend that she check her inbox and spam folder as FullBeauty Brands (d/b/a Swinsuitsforall) is unable to retrieve lost gift card information. The email was sent from [email protected] with the subject line:  Changes to your store credit or redemption code.Our records indicate we sent an email with her E-Gift card information on 08/09/16. The information on the email included the gift card number and pin number. We did not receive a bounce back for the email sent. As previously indicated, customer service is unable to retrieve lost gift card information. It is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order.                                  We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Dear Diane Dove,Thank you for passing along Mr. [redacted]’s communication. We understand Mr. [redacted] has continued to receive communication and is requesting to be removed from all forms of communications from all the FullBeauty family of Brands. Mr. [redacted] has been removed from all forms of communication through Fullbeauty brands aside from the communication that was prepared prior to his request. If he is receiving communication through [redacted] Bank regarding his in house credit cards, this would be communication that is separate from our brands.FullBeauty Brands (d/b/a KingSize and fullbeauty.com) cannot assist Mr. [redacted] with his requests to cancel his KingSize and fullbeauty.com credit cards; [redacted] Bank is the issuer of the credit cards. FullBeauty Brands (d/b/a KingSize and fullbeauty.com) does not have the ability to accept payment or cancel his cards.We ask that Mr. [redacted] work directly with [redacted] Bank if he needs assistance with this matter.[redacted]'s Contact information is as follows: [redacted] Bank [redacted]We trust this resolves this matter.  Please feel free to let us know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]