Allyn's Bridal & Millinery Supplies

Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided the necessary information needed to resolve this matter. We understand that Ms. [redacted] made two purchases on 10/30/16 using a promotional code for 30% off the...

highest price item plus free shipping and handling. When she received her confirmation email, the promotional code was not applied to one of the orders. Ms. [redacted] is requesting to have the promotional code applied to her order.  Our records indicate one order was successfully submitted with 30% off the highest priced item plus free shipping and handling. The second order was submitted with a 15% off your order promotional code. As stated in the exclusions of the promotional code: Returns will be credited at the discounted price. Not applicable to gift cards or prior purchases. Applies to subtotal only. May not be redeemed for cash or combined with other offers. Excludes items shipped directly from the manufacturer, clearance, national brands shoes, and national brands lingerie.As a courtesy, our customer service department made a concession and issued a refund for the shipping in the amount of $15.99. Unfortunately, we are unable to honor the request to adjust the 30% off the highest priced item.  As stated in the exclusions, the coupon cannot be combined with other offers. We thank Ms. [redacted] for taking the time to inquire and trust that this matter is resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Dear [redacted],Thank you for passing along Ms. [redacted]s communication. An attempt to reach her via phone was unsuccessful, and our phone number was provided on her voice mail. A follow-up email was sent and resolved this matter.We understand Ms. [redacted] placed an order on 11/16/17 with...

a promotion code offering 60% off her order.  When the code did not reflect the discount during checkout, she contacted our contact center and was advised to place the order and an adjustment for the difference would be made after the order was processed. Ms. [redacted] received an adjustment in the amount of $371.31 and is requesting for the remaining $131.08 to be refunded. Our records indicate the order was placed on 11/16/17 with a total of $837.32. A $371.31 refund was issued on 11/22/17.  We issued a refund of $131.08, for the difference, to her original method of payment which should post within the next two business days. We sincerely apologize for any inconvenience we have caused and thank her for her patience and understanding. We trust that this matter is now resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] recently placed an order and feel she was overcharged for tax. Her understanding is that the maximum tax rate in Texas is 6.25% and...

is requesting a refund in the amount of $1.30.We collect tax where we are legally obligated to collect. The FullBeauty Brands call center is located in El Paso, TX. Due to the call center's physical presence in Texas, there is a provision that allows us to collect the El Paso tax rate which is 8.25%. This rate includes 6.25% state sales tax, 1% city sales tax, .5% El Paso county sales tax, and .5% El Paso city transit department sales and use tax for a total tax rate of 8.25%.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the necessary information to resolve this matter.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation of this matter. We understand Ms. [redacted] had an item on backorder that she canceled. She states she was still charged $27.17 for the canceled...

merchandise. She is requesting to have the amount refunded.  Our records indicate Ms. [redacted] placed an order on 12/24/17 for a sleepshirt totaling $27.18. The item on her order was on backorder and canceled, per her request, on 01/08/18. We do not charge our credit customers for back-ordered items until we ship the merchandise; therefore, we did not charge Ms. [redacted] for this canceled sleepshirt.On 01/05/18, Ms. [redacted] placed an order via fullbeauty.com for two briefs. This order total of $27.17 was charged when the merchandise was shipped on 1/9/18. This charge is the amount she currently sees charged to her account. We have provided Ms. [redacted] the order number and the details of the order in a separate email. We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Dear [redacted],Thank you for passing along Ms. [redacted]r’s communication. We reached out to her via email and resolved the matter to her satisfaction.Ms. [redacted] returned merchandise that was delivered to our warehouse on 3/10/16. Ms. [redacted] inquired about her refund via phone and was notified...

that her return was processing the same day of each phone contact. As of the date of the inquiry, she has not received a refund for her return.Our records indicate that the warehouse began processing her return on 3/10/16 but a computer error occurred that kept the status of the return as “in process” for 18 days. Our IT department has corrected this issue and a refund was released this morning in the amount of $292.41 and $100.49 for a total refund in the amount of $392.90. PayPal normally posts refunds within 5 business days.We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073lm[redacted]@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted],
FullBeauty Brands (d/b/a Woman Within) received Revdex.com inquiry # [redacted] from Mrs. [redacted] forwarded to us from your office and we are writing in response to this inquiry.  Woman Within is
committed to providing a positive customer experience and we are confident that we...

can resolve this matter to the customer’s satisfaction.
Our records show an Amazon on-line order placed by Mrs. [redacted] on 11/28/15 for a black and white poncho and a violet tunic. We also show that Mrs. [redacted] submitted a return authorization via
Amazon portal on 12/31/15 and cancelled a few hours after listing sizing issues as the reason for her return.
 
It is Amazon policy to refund the purchase price of an item(s) purchased within 30 days of receipt, excluding original shipping and handling charges and a return label fee of $7.50, if the return label is
used. Customer can always return the item(s) utilizing the carrier of her choice.
Please be advised that customer exchanges are not supported nor offered by Amazon.
Our records also show that the dark violet tunic Mrs. [redacted] wishes to exchange is sold out and is no longer available. We recommend that Mrs. [redacted] returns the item at her convenience using the
carrier of her choice. She can also place a new order for the tunic from the newest collection and available color if that is her desire.
Please feel free to contact me at the phone number below if I can be of a further assistance.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department
1.800.781.9168

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via phone and provide the information necessary to resolve this matter.We understand that Ms. [redacted] placed an order for a jacket in the color bright cobalt at the price of $34.88. The jacket was...

backordered at the time of sale and was further backordered 3 additional times. Ms. [redacted] no longer wishes to wait for the backordered jacket and requested to change to an available color.Ms. [redacted] was informed that the only color available in her price rage was the honey mustard which was not a color she liked. Ms. [redacted] wants the option to select from the 12 available colors that are offered online.  She was not provided the option to select those colors unless she was willing to pay a higher price for those colors.Sometimes only specific colors or sizes are offered at the reduced prices. Our records indicate that Ms. [redacted] ordered the jacket from the clearance colors that have been discontinued. Clearance items are offered in limited colors and sizes. She asked to replace the backordered color for a color that was available in her size. The only color that was still available at the clearance price was the color honey mustard which is now further reduced to the price $24.88.The jacket is available in new colors but the price for those colors is priced $69.99 to $79.99 in her size, depending on the color selected. Ms. [redacted] has the option to select any of the new colors but she will be charged a higher price. Ms. [redacted] indicates the website does not provide a distinction between the colors on clearance and the other colors. The clearance colors are grouped on a separate web page with the word clearance. The higher priced colors are displayed separately and the word clearance is not displayed. The item number for each will differ since we change the last 4 digits on the clearance item.  Please see attachment.Ms. [redacted] was contacted via phone and an explanation was provided. She was invited to order any of the available colors at the 69.99 to79.99 price and a promotion code for 40% off the item was provided.  She chose not to take advantage of this offer but the promotion code was provided and she can redeem it at a later date.We thank Ms. [redacted] for taking the time to inquire and we trust that we have answered her questions and resolved this matter.Sincerely,Lorena M[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] placed an order using a promotion code for 40% off your entire order. Upon completion of her order, Ms. [redacted] noticed the...

40% off was not applied. She contacted our call center to get the promotion applied but was unable to and canceled her order. Ms. [redacted] is requesting to have the promotion honored so she can reorder the merchandise.  The disclaimer of the offer is as follows: “40% Off Order + Free standard shipping on $99+ applies to merchandise total, excluding taxes. Doesn't apply to clearance or shoes. Can’t be combined with other offers. Not applicable on Jockey, Wrangler, Levis, non-KingSize items on fullbeauty.com & merchandise shipped directly from 3rd party brands and internationally. Not redeemable for cash, payment of prior purchases, charges, gift cards or e-gift cards. Express/Superfast charges are extra. Expires 04/30/17 at 11:59pm PT.”                       As indicated, the discount does not apply to shoes and Ms. [redacted] ordered consisted of only shoes. We are unable to honor the promotional discount on excluded items. The website will indicate her promotional code has been successfully added to qualifying items in her shopping bag when a valid promotion code is redeemed. The offer will not activate on excluded items and will only reflect a discount on qualifying items. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along Ms. [redacted] communication. We understand that Ms. [redacted] submitted an order on 10/04/15 and redeemed a promotion code for 30% off eligible items on the order. Ms. [redacted] received a confirmation email with an order total of $206.70. When the...

merchandise shipped and the order was charged, Ms. [redacted] noticed that she was charged more than the amount displaying on her confirmation email. She contacted our customer service department who stated that a promotion code had not been redeemed on the order. Ms. [redacted] indicates that she received a refund in the amount of $28 which was less than the original discount.Our records indicate that the coupon discount was adjusted on the shipped merchandise in the amount of $28.50 on 10/13/15. One of the items on her order was reserved and did not ship until 11/5/15. Due to a system glitch the $2.70 discount was not issued. Please rest assured this has now been credited to her account. The refund should post within the next two business days to her account.Ms. [redacted] ordered merchandise that was shipped from Alight. Ms. [redacted] received her merchandise and the invoice provided by Alight indicated that the items priced $25.00 or less are final sale items. She contacted our customer service department who advised that the items could not be returned due to Alight’s return policy. At this time we have changed the policy and a refund has been issued to her.Ms. [redacted] purchased the fullbeauty Shopper’s Club membership at a cost of $19.00. The membership allows for free returns. Manufactured shipped items that must be returned to the vendor are still eligible for the free returns. The process is different since we cannot provide free return labels for those products. The customer would have to ship the merchandise to the vendor and we would reimburse the shipping fee once a copy of the shipping receipt is faxed to us.  As soon as Ms. [redacted] provides the amount she paid for shipping her return, we will issue a refund to her Discover card.Ms. [redacted] cancelled the fullbeauty Shopper’s Club membership and was refunded $6 out of the $19 she paid. Per the terms and conditions:fullbeauty Shopper's Club Membership Termination and RefundsIf you cancel your fullbeauty Shopper’s Club membership during the membership term and before making any eligible purchases on your account, we will refund the full membership fee. If you have used your membership to make eligible purchases and would like to cancel during the membership term, your refund will be adjusted. The amount refunded will be your membership fee less any savings enjoyed on eligible shipments. Savings will be our regular shipping and handling fee (including regular return fees) less the fullbeauty Shopper Club shipping fee.A refund of the remaining $13.00 of the membership has been refunded to her Discover Card on 11/6/15. This refund should post within the next two business days. In addition, the fullbeauty Shopper’s Club membership flat shipping rate of $2.99 was refunded on 10/15/15. We were unable to reach Ms. [redacted] via phone and an email explanation and apology was sent to her. We trust this matter is now resolved. Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand Ms. [redacted] had a store credit in the amount of$25.20. She placed an online purchase in the amount of $28.00 but was unable...

to apply the store credit to her order. This resulted in a full charge for the order she submitted. She attempted to resolve this matter via phone and email but has been unable to obtain resolution. She is requesting a refund in the amount of $25.20 to her original payment method. We apologize that Ms. [redacted]’s gift card issue was not resolved. We issued a refund in the amount of $25.20 to Ms. [redacted]’s Visa which should post within the next two business days. We sincerely apologize for any inconvenience we have caused her and thank her for her patience and understanding. We trust that this matter is not resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am not satisfied with the merchant's response because it is a lie.  I will simply not do business with a deceptive company, and I hope that the Revdex.com publishes my dispute so that other people can see how this business is deceptive.
Regards,
[redacted]

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and resolved the matter to her satisfaction.We understand Ms. [redacted] placed an order 6/9/16 but the merchandise was back-ordered and shipped at a later date. She was charged to her America...

Express on 8/11/16 and noticed another charge post on 8/30/16 for the same amount. She contacted Swimsuitsforall on 10/14/16 to inform us of the billing error but the issue was not resolved. She was advised to resolve this matter with her credit card company. She is requesting a refund of the duplicate charge in the amount of $157.39.Our records indicate that the order was placed on 6/9/16 and the back-ordered merchandise shipped on 7/19/16. We attempted to charge Ms. [redacted]’s American Express card on 7/20/16 but the attempt was unsuccessful. Additional unsuccessful attempts were submitted on 7/25/16, 8/1/16, and 8/8/16. On 08/10/16 we manually submitted the charge in the amount of $157.39 which successfully settled. Unfortunately, the system continued to attempt to settle the original transaction on 8/15/16 and 8/22/16 unsuccessfully. On 8/10/16, the charge settled resulting in a duplicate charge.We issued a refund in the amount of $157.39 to Ms. [redacted]’s American Express card which should post within the next two business days. We sincerely apologize for any inconvenience we have caused her and thank her for her patience and understanding. We trust that this matter is not resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted],Thank you for passing along [redacted]'s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to place an order using a promotion code for $21 off your order and free shipping and returns for orders over $50....

She states the loungers she wanted to order were part of a buy one get one free deal but were not applying to her order. She was advised to contact our customer service department the following day to have her order fixed. Ms. [redacted] is requesting to have the promotion code honored and a free lounger. Our records indicate Ms. [redacted] contacted our contact center on 01/01/18 and was advised to contact our Customer Service department the following day for further assistance. On 01/02/18, our customer service representative advised Ms. [redacted] the loungers were not advertised as buy one get one free. However, they were advertised as "Free slippers with purchase."  Please see Attachment A. Ms. [redacted] also provided us with a screen shot of her shopping cart. The promotion code for $21 off her order was applied. In addition, the loungers indicate "Buy 1, get a free item (non-matching)" which is in reference to the free slippers. Please see Attachment B. The promotion code for $21 off your order and free shipping and returns for orders over $50 expired on 01/01/18. When the order was accessed for review on 01/02/18, the coupon had expired. We are happy to provide Ms. [redacted] with a comparable coupon if she wishes to place an order. We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] returned 3 items. Ms. [redacted] states she cannot find the email that included the gift card number and pin. She is requesting...

to have a new gift card issued to her.Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). If our Easy Return Label (ERL) is used, a fee in the amount of $7.50 charged.Our records indicate Ms. [redacted] returned the merchandise and was refunded the amount of $142.47 on 06/26/15 for the three dresses. The refund included the merchandise subtotal of $149.97 less the $7.50 for the use of the Easy Return Label. An email to this effect with the gift card and pin number was sent on 06/30/15.Our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards.                                     We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax 1.800.265.7073

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction.We understand Ms. [redacted] placed an order online and noticed she submitted the order with more items than she expected to order. She called to...

correct the order but was advised that changes could not be made to her order due to a fraud hold and was advised to contact another department for assistance the next day. She was advised that the order would not be processed prior to that department speaking to her. She subsequently called back and was advised that the order had been released for processing. She is requesting a cancellation of the order and a refund.We were unable to edit or cancel the order at the time Ms. [redacted] contacted us due to a fraud hold on her order. A fraud hold does not necessarily mean the order will not process and ship. It only means that the Consumer Protection Department needs to verify the billing and shipping information with the bank in order to release the order for processing. The ordering customer is contacted if any part of the information does not match the information registered with the bank.  Since all information matched, the order was released for processing.Ms. [redacted] spoke to one of our resolution specialists on 4/24/17 who advised every effort would be made to cancel her order. Modifying the order was not an option since the order was processing to ship. She was advised that she would be contacted once we received a response from the warehouse. Executive Communications contacted Ms. [redacted] via phone a few hours later to assure her that every effort would be made to cancel her order as she requested. The process to cancel the order was explained as well as the time frame to complete the request. Unfortunately, her expectation was to have the order immediately cancelled.Notification was received this afternoon that the order was successfully cancelled. Ms. [redacted] was not charged for the order. The authorization hold that was placed on her card when she submitted the order has been released. We appreciate the time Ms. [redacted] took to inquire and trust this resolves this matter. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive [email protected]

Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise using our return labels. She received a bill from [redacted] Bank with the $7.50 Easy Return Label fees and late...

fees and sent [redacted] bank $16.00 for the labels but continues to receive late fees. She is requesting to have the late fees, email, phone number, and catalog mailings removed. Our return policy as presented online, in catalogs, and on the invoice Ms. [redacted] received: Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). If our Easy Return Label (ERL) is used, a fee in the amount of $7.50 is charged.Ms. [redacted] submitted her order on 06/25/16 in the amount of $111.97 which contains 3 items. On 07/11/16, we received a return for 2 of the items and issued a refund in the amount of $59.98. On 10/05/16, we received the last item and issued a refund in the amount of $51.99. Per our return policy, a return fee in the amount of $7.50 was charged for each return label used for a total of $15.00.Per her request, her name has been removed from our mailing list. She still may receive some of our mailings until the entire process is completed which can take up to 30 days. We have also removed her email address and phone number from our data base. FullBeauty Brands (d/b/a Brylane Home) cannot assist Ms. [redacted] with her Brylane Home credit card. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Brylane Home) does not have the ability to accept payments or remove fees and interest. We ask that Ms. [redacted] and your office work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I can't accept the company response because the email was never received by me.  Do you honestly think I haven't looked in spam.  The gift card was never sent to me and I do not have it.  The only way this will be resolved is to be able to purchase the items I wanted at the price that was listed with the credit I have.  I have already explained that I was never given the email with the gift card attached.
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise and received store credit. In August we converted her merchandise credit to an E-Gift card. Ms. [redacted] states she did not receive the email with her E-Gift card information. Our records indicate we sent an email with her E-Gift card information on 08/09/16. The information on the email included the gift card number and pin number. We did not receive a bounce back for the email sent. As previously indicated, customer service is unable to retrieve lost gift card information. It is stil valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order                                     We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073