Allyn's Bridal & Millinery Supplies

Dear [redacted],FullBeauty Brands (d/b/a fullbeauty.com) received the above referenced inquiry from Ms. [redacted] forwarded from your office. We understand that Ms. [redacted] closed her fullbeauty credit card in August of 2015 and received charges to the closed account in September and...

October on 2015. She is requesting a reversal of those charges.Our records indicate that Ms. [redacted] placed orders 4 orders from June through August of 2015 on the fullbeauty credit card. She submitted the orders online with the deferred billing request. The orders below were submitted with the deferment request and were charged at the end of the deferment period.Ship Date      Invoice # Defer     date Deferred    amount     Order Source6/29/2015     [redacted]      9/29/2015       $204.70      Online order7/20/2015     [redacted]    10/20/2015       $113.98      Online order7/24/2015     [redacted]    10/24/2015        $39.75       Online order8/11/2015   [redacted]     11/11/2015       $43.60        Online order8/14/2015    [redacted]     11/14/2015       $14.61        Online orderTotal Amount Deferred: $416.64 The deferred billing plan agreement as presented online and in catalogs: FULLBEAUTY Brands offers selected customers a 90 day defer payment plan. Enter the defer payment code on the Shopping Bag page to request defer payment for 90 days. Under the defer payment program, the purchase amount will not be charged to your account at the time of your purchase. You are instead electing to have us automatically charge your account on the 90th day following the shipment(s) of your purchase, unless you have contacted us to change your method of payment, on or before the 85th day following the shipment of your purchase. Defer payment items returned during the deferment period will have the charge and credit processed at time of return, which may result in charges to your credit card prior to the expiration of the 90 day deferment. Delay in posting credit or return by customer's credit card issuing bank is not the responsibility of fullbeauty.com®. If you change your method of payment after the order is placed, your method of payment will not be eligible for the defer payment option.Ms. [redacted] did not contact us prior to the 85th day following the shipment of her purchase to provide an alternate payment method. Therefore, her purchases were charged to the credit card provided when she submitted her orders. Fullbeauty.com contracts with a third party bank, Comenity Bank, for its private label credit card program.  Comenity Bank is the issuer of the fullbeauty credit card and will allow deferred purchases to be charged to a closed account as long as the purchases were made prior to date the account was closed.Ms. [redacted] stated she sent emails regarding this matter. We checked our email, chat, and phone records and did not locate any inquiries regarding this matter. If Ms. [redacted] sent the inquiries to Comenity Bank, we would have no access of those inquiries.Ms. [redacted] was contacted via email and a copy of her invoices and explanation was provided to her. We are confident that this resolve this matter and provides the explanation Ms. [redacted] was seeking. Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted], Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand that Ms. [redacted] received a catalog that introduced our fall dresses. Beneath the introduction of the dresses, we have “from $24.99.” Ms....

[redacted] states we are false advertising the prices on our catalog. She is requesting to have the prices fixed. In addition, she is requesting to have the dress and cardigan in a size 3X sent to her.  In reviewing our catalog, the catalog page describes our fall dresses sold on the page as “Fall for dresses: Softly Tailored, beautifully detailed, endlessly wearable, fall’s feminine dresses are here to flatter your curves.” After the description of the item, we include the starting price of the items from that specific page. Please see attachment A. There is no error in the price. Providing the starting price of the items on the page after a brief description of an item is not unusual. In addition, price changes based on the size the customer is ordering. Please see attachment B.  Our system indicates the color and size Ms. [redacted] is interested in purchasing is currently available. The cardigan for a size 3X is priced at $29.99 and the dress for the same size is priced at $49.99. We welcome Ms. [redacted] to place an order.  We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.  Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications 500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and resolved the matter to her satisfaction. We understand Ms. [redacted] requested to have her name removed from our catalog distribution list. She states she called four times...

but continues to receive catalogs. Ms. [redacted] is requesting to have the catalogs from all the FullBeauty family of brands discontinued. Ms. [redacted] was previously a customer of the FullBeauty family of brands. Up to recently, her name was actively on our catalog distribution list. Our records indicate Ms. [redacted] called to have her name removed from the Roaman’s mailing list on 02/20/18. We show the associate removed the customer but accidentally added the customer back to the mailing list a minute later. Ms. [redacted] received additional catalogs which prompted her to call on 3/20/18. We added a corporate kill to her file which stops all catalogs and communications from all the FullBeauty family of brands. Ms. [redacted] was advised to allow 30 days for this process to be complete since catalogs are prepared a month in advance. We show the last catalog was mailed to Ms. [redacted]’s home on 4/10/18 and should arrive around 4/16/18. We will not be sending any additional catalogs to Ms. [redacted]’s home. We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter. We apologize for any inconvenience this error caused her. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and explained our return process. We understand Ms. [redacted] returned a swimsuit in June of last year and received her refund in the form of an e-gift card that she claims she did not receive. She contacted Swimsuits for all to retrieve her e-gift card but was informed by customer service that the e-gift card is only kept for three months. She feels customer service is refusing to let her use her e-gift card and wants another e-gift card issued to her for the amount she paid for the swimsuit.  Our merchandise return policy as presented online and on the invoice Ms. [redacted] received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your order. Simply remove the label from the bottom portion of the return information form and place it on the package. You will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only. (This does not include your original shipping and handling fees). Please allow up to 3 business days to receive your Swimsuits for all E-Gift Card(s) after we have received your return. You will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shipping. Return your unwanted item(s) within 90 days from the date you received your order. You will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees). Please allow up to 3 business days for your refund to process and 15 days for it to post to your credit card after we have received your return. Your refund will be applied to the original form of payment.” Our records indicate Ms. [redacted] placed the order in question on 6/4/2017 in the amount of $64.40. Ms. [redacted] used our free return label to return the swimsuit from this order. Per our return policy, we issued a $64.40 e-gift card for the merchandise she returned. FullBeauty Brands (d/b/a Swimsuits for all) deployed an email containing the E-Gift Card on 07/15/17 to the email address [email protected] which is the email address she provided when she placed her order. The email indicates the following: “Please treat your E-Gift Card like cash. Lost codes cannot be replaced or refunded.” Ms. [redacted] contacted customer service on 5/26/18 regarding her refund. Customer service informed her that our system does not retain the information for more than 90 days. The E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms. [redacted] to check her spam, junk, and clutter folder for the email containing her E-Gift Card information. Unfortunately, we are unable to retrieve lost gift card information.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and resolved this matter to her satisfaction.  We understand Ms. [redacted] placed an order and returned merchandise after receiving her package. She states she has not received a refund...

for her returned merchandise. Ms. [redacted] is requesting to receive her refund for the merchandise she returned. We would like to apologize to Ms. [redacted] for the refund delay. We have issued a refund in the amount of $49.98 to her original method of payment. We advise Ms. [redacted] to allow 3-5 business days to see the refund reflected onto her account. We thank Ms. [redacted] for taking the time to inquire and trust this matter is now resolved. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] made a purchase during our 50% off sale. Two of the items purchased did not receive the 50% off discount. She was advised the discount...

would be adjusted once the order was shipped.  Ms. [redacted] is requesting to have a refund in the amount of $160.00.Our records indicate the order placed on 09/19/16 was charged $160.92. An adjustment was made on 9/21/16 in the amount of $48.00 for the two jeans that did not receive the discount. On 01/06/16, an additional credit accommodation was issued in the amount of $99.48. We have provided Ms. [redacted] with a summary of all of the orders she has placed as well debits and credits that have been issued to her accounts.   FULLBEAUTY BRANDS ORDERS   ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED   10/2/2016 [redacted] $16.99     $3.50 [redacted]   9/19/2016 [redacted] $160.92   $13.49 $147.48 order total 160.92   4/1/2016 [redacted] $34.50       sale price credit 48.00   10/14/2012 [redacted] $9.88       return credit 13.49   10/14/2012 [redacted]   $9.88     Accommodation 99.48   2/29/2010 [redacted] $70.98         1/29/2010 [redacted] $70.98         1/20/2010 [redacted] $85.95     $15.00   WOMAN WITHIN ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $51.97       12/15/2012 [redacted] $66.08       12/4/2012 [redacted] $58.98       10/2/2012 [redacted] $40.36       10/1/2012 [redacted] $70.62       12/29/2011 [redacted] $49.97       12/29/2011 [redacted] $62.47       6/6/2010 [redacted] $1.99       2/25/2010 [redacted] $40.52       12/18/2009 [redacted] $18.87       2/25/2009 [redacted] $138.92     $138.92 ROAMAN'S ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 8/21/2013 [redacted] $54.71       8/16/2013 [redacted] $58.97       8/21/2013 [redacted]   $55.99     12/11/2012 [redacted] $69.99       11/28/2012 [redacted] $69.99       JESSICA LONDON ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 9/29/2014 [redacted] $89.82       10/18/2013 [redacted] $150.95       8/21/2013 [redacted] $119.94       12/6/2012 [redacted] $147.98       2/15/2012 [redacted] $114.73     $38.25 1/4/2012 [redacted] $139.98     $64.98   BCO ORDERS ORDER DATE INVOICE # AMT CHARGED BACKORDER SHIPPED RETURN AMT AMT ADJUSTED 6/25/2015 [redacted] $31.90       All the necessary adjustments have been made to Ms. [redacted] account. No further adjustments are needed. FullBeauty Brands (d/b/a Woman Within, Roaman’s, fullbeauty.com) cannot assist Ms. [redacted] with her Woman Within, Roaman’s, and fullbeauty.com credit cards. [redacted] Bank is an unrelated third party and FullBeauty Brands (d/b/a Woman Within, Roaman’s, and fullbeauty.com) does not have the ability to accept payments or remove fees and interest. We ask that she work directly with [redacted] Bank if she needs further assistance with this matter.[redacted]'s Contact information is as follows:[redacted] Bank[redacted]We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I am reissued the money I paid I will be satisfied.
Regards,
[redacted]

Dear [redacted], Thank you for passing along Ms. [redacted]’s communication. We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] purchased two items, in which one of the items is on backorder. The available...

item was shipped but was the incorrect item. Ms. [redacted] returned the merchandise and requested an exchange. The returned merchandise was flagged as an order placed over a year ago and a merchandise credit was issued for the merchandise. Ms. [redacted] is requesting to receive the correct item.  The order was placed on 08/07/16 and the returned merchandise was within our 90 day return policy. We have voided the merchandise credit issued to Ms. [redacted] and issued the correct refund in the amount of $19.99 to her original method of payment. As requested, we have placed an exchange order for the correct item. Ms. [redacted] will see a refund and a charge for $19.99.                                 We thank Ms. [redacted] for taking the time to inquire and trust that this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.888.810.8749

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] contacted our online customer support requesting an exchange order. She requested to cancel the exchange request she submitted...

with her return merchandise and states she was assured the mailed in exchange request would be cancelled; however, she received and was charged for both exchange orders. Our records indicate Ms. [redacted] contacted our online customer support on 04/26/17 to request to cancel the exchange request via her return and replace it with a new exchange request. She was advised to wait for her exchange to process since there was a risk of receiving a duplicate order if a new exchange was placed for her. She opted to place the exchange request regardless and every attempt was made to cancel the exchange request received with her return. Unfortunately, the exchange order request received via her return was processed within a few hours and we were unable to stop the order. Ms. [redacted] was not promised that the exchange request via her return would be stopped and has been advised to return the merchandise for her to receive a refund. Her return label which is located on the invoice has been activated free of charge so she can return the merchandise at no cost to her. Ms. [redacted] states she provided a gift card number and pin to be applied to her exchange order. She also states that refunds were issued that are not reflecting on her credit card. She is requesting a refund of the duplicate exchange, the refunds for the credits and a 50% off discount code for use on her next order. Our records indicate Ms. [redacted]’s second exchange was placed via chat. Chat records indicate that she did not mention or provide a gift card to redeem on her exchange order. Her email request to add the gift card was received on 4/27/17 after the order had shipped since the order included free next day express. Gift cards cannot be added to processed orders and we are unable to add a gift card to a shipped order. Ms. [redacted] is welcome to redeem the gift card on any future order since we are unable to make adjustments for gift cards due to the manner they are redeemed. Ms. [redacted] will need to provide the gift card number and pin prior to finalizing the order.  We show the representative left a memo on 04/26/17 to have the swim dress adjusted to the promotional sale price of $34.99 since this offer had expired. We are unable to reactivate promotional prices after the promotion has ended but we can make an adjustment after the order is shipped. These types of adjustments are placed on a queue and are worked on in the order they are received. Ms. [redacted] contacted our call center before her adjustment was made. The adjustment was removed from the queue and a refund in the amount of $35.00 was issued. Since the order is on deferred billing, the refund will be posted prior to the charge. This means the full amount of the item will be charged 90 days from the day it shipped.Ms. [redacted]’s exchange orders are both on deferred billing for 90 days; therefore, these orders have not been charged to her account yet. We will process her return merchandise and remove them from deferred billing once the merchandise is received at our warehouse.Ms. [redacted]’s request for a 50% adjustment on her next order cannot be honored. She is welcome to redeem a valid and active coupon on her next order. She is subscribed to receive promotional offers and will likely receive an offer she can redeem on her order.We thank Ms. [redacted] for taking the time to inquire and trust we have provided the information necessary to resolve this matter.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] attempted to purchase the Jessa Slingback Flat by Comfortview during our 60% off sale. She was advised the flat did not qualify for...

the discount since it is considered a shoe.  She is claiming the offer is a false advertisement. The disclaimer of the offer is as follows: “Prices as marked for Tops, Bottoms, Swim, and Comfortview Sandals. Excludes Ellos, clearance and items shipped directly from third part brands. Limited time only.” Please see the attachment for the description of the offer.As indicated in the offer, the discount applies to Comfortview Sandals. The item Ms. [redacted] wanted to purchase was a Comfortview Sling Back Flat. Unfortunately, it was not part of the promotion. Please see the attachment for a picture and description of the shoe.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email after failed phone attempts. A message was left on her voicemail to contact us. We understand that that Ms. [redacted] placed an order online using the PayPal option. She states that the...

amount of $164.93 was deducted from her account on 09/14/16. She contacted Woman Within once she received collection notices informing her that we were unable to obtain payment for the shipped merchandise on her recent order. She contacted PayPal who provided documentation showing the payment was deducted from her account. Ms. [redacted] indicates she has offered to provide the documentation but we have refused to accept the document. She is requesting that Woman Within work with PayPal to resolve this matter. Ms. [redacted] submitted a $177.92 order online using the PayPal option on 09/14/16. At the time the order was submitted, Ms. [redacted]’s account was authorized the full amount of her order. This is not a charge and authorizations drop off the customer’s account within a few days. The authorization is used to ensure the funds are available and the account is still active. The actual charge is captured when the available items are shipped. Ms. [redacted]s order contained one back-ordered item that was not shipped or attempted to be charged. The order with the available items shipped on 9/16/16 and an attempt was made to capture $164.93. We received a hard decline for the attempted capture in the amount of $164.93 on 9/19/16. A letter was mailed on 9/21/16 informing Ms. [redacted] of the matter. She contacted us in October and made arrangements to email the PayPal documents to our collection department. To date, the document has not been email to us. Ms. [redacted] is welcome to email the PayPal document to us at the email address below if she wishes to receive further assistance with this matter. We thank Ms. [redacted] for taking the time to inquire and think we provided the necessary information needed to resolve this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company states they emailed me and have resolved this matter to my satisfaction.  I NEVER GOT AN EMAIL FROM THIS COMPANY!  NEVER!  How did they resolve this problem to "my satisfaction" if 1.  I NEVER received an email from them  2.  How can they possibly know I'm satisfied if I have NOT communicated that to them?  I'm NOT satisfied!!!  I got another magazine from them today!  Let me type that again, I GOT ANOTHER MAGAZINE FROM THEM TODAY!!!!!!!!!!!!!!!!!!! THIS PROBLEM IS NOT RESOLVED!Why is this so difficult?  Why are they lying about this?  It seems completely and utterly ridiculous that they won't quit sending me mailings and then they LIE about sending me emails.  
Regards,
[redacted]

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. FullBeauty Brands is committed to providing a positive customer experience and we are confident that we will resolve this matter to Ms. [redacted]’s satisfaction. Ms. [redacted] states she requested to be removed from the...

catalog distribution lists multiple times, but she continues to receive mailings. She is requesting to be removed from our distribution list.  Our records confirm that Ms. [redacted] sent a letter to FullBeauty brands received on 10/19/16 requesting to be removed from the catalog mailing list. We immediately removed Ms. [redacted] from the distribution lists with the cr that she provided. The file was flagged as a do not promote.  Unfortunately, our system had duplicate files for Ms. [redacted] with different crs which generated catalogs to her address. As of 07/18/17, we have removed Ms. [redacted] from all mailings associated with her address.  We advise Ms. [redacted] to allow 10 business days for the catalogs to discontinue. She may receive some of our catalogs, as they are preprinted, until the process is complete. We thank Ms. [redacted] for taking the time to inquire and trust that this resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We were unsuccessful in reaching Ms. [redacted] via phone; therefore, we reached out to her via email and resolved the matter to her satisfaction.We understand that Ms. [redacted] returned three bras using her own label and mailed the...

package via first class mail. She states she did not use our return label to avoid a return postage fee in the amount of $7.50. Ms. [redacted] indicates that the package was returned to her as refused; however, we don’t have record of a return attempt. We show that the promotion code redeemed on Ms. [redacted]’s order provided her with free shipping and free returns as part of the offer. Ms. [redacted] would not have incurred the $7.50 fee for using our return label. She is welcome to return the package using the Easy Return Label that is attached to the front of her invoice. She will receive a full refund as soon as her merchandise is processed as a return by our warehouse.We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168| Fax: 1.866.810.8749lm[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation of the shipping option she selected. We understand Ms. [redacted] submitted her order on 3/15/18 and charged on 3/16/18. She contacted our online customer...

service and stated she received conflicting information about the shipping status of her order. Ms. [redacted] is requesting to have package traced and delivered. She is seeking a 50% refund for the inconvenience. As stated online: Standard Delivery will arrive within 7 to 8 business days, to the contiguous US. For deliveries to AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS Priority Mail. Please allow 20 business days for delivery. The package shipped FedEx SmartPost and was picked up by FedEx on 3/16/18. On 3/21/18, the package left the FedEx truck in Springfield, MA and was in route to Morris, CT USPS location for final delivery. The delivery delay to the USPS was due to reasons beyond FedEx’s control. The package arrived at the Morris, CT USPS location on 3/28/18 and delivered the same day. FedEx SmartPost is not a day-definite service and not eligible for refunds. The package was delivered by the carrier within eight business days from the ship date which falls within the delivery time frame for SmartPost delivery.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let us know if you have any other questions. Sincerely,Lorena M[redacted]500 S. Mesa Hills Dr., El Paso, TX 79912Office: [redacted] | Fax: [redacted]

Dear [redacted],Thank you for passing along [redacted]’ communication. We reached out to him via phone and provided a resolution. We understand that Mr. [redacted] placed an order on July 23rd for 2 pairs of jeans which were backordered. On August 26th, he received an email indicating his...

backordered items were cancelled due to the items not being available. Mr. [redacted] went online and saw the jeans were available but at a higher price. He is requesting to reorder the jeans for the lower price he would have originally paid.   Unfortunately, during the processing time of this item, it became unavailable. In reviewing the inventory we are not expecting to receive this item in the near future. We understand the website shows the item as being available; however, it has not been updated with the correct information. If the merchandise becomes available in the future, we would be more than happy to honor the sale price for Mr. [redacted]. We also offered to honor the sale price for an item whose original price matches the jeans. We have made this notation on his file. We thank Mr. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749jd[redacted]@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regardless of what your "fine print" says, you are required to honor any "large print" mistakes made by the company. If you made a mistake, you still need to honor it. Your "large print" promised me the attached sweater at 50% off, and that is what you are required to provide. Further, this exact type of "mistake" keeps happening, which indicates a pattern of abuses. This is not the first time I have had to call customer service to request that they honor an advertised price. Many other times, I simply decided not to order an item where the promised discount was not applied. I could overlook "mistakes" once or twice, but repeated problems I cannot. Clearly, you don't seem to care about retaining a customer who has been a loyal Fullbeauty shopper for many, many years (since long before it became Fullbeauty).
Regards,
[redacted]

Dear [redacted], Thank you for passing along Ms. [redacted]'s communication. We reached out to her via email and provided a detailed explanation of our return policy. We understand Ms. [redacted] returned items from her most recent purchase. She marked the box requesting a refund to her...

original payment method. She states she used our return label to return the items for a refund. Ms. [redacted] eventually received an email indicating her return refund via e-gift card had been issued. She immediately sent an email to customer service but did not receive a response. She is requesting a full refund of $121.80. Per our return policy outlined online: "If you would like a refund on your credit card, you must use your own method of shipping. Return your unwanted item(s) within 90 days from the date you received your order. You will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees). Please allow up to 3 business days for your refund to process and 15 days for it to post to your credit card after we have received your return. Your refund will be applied to the original form of payment." The invoice Ms. [redacted] received provided the same explanation as our website. Please see the attachment included with this response. The first paragraph of the invoice Ms. [redacted] received states that using the return label we provided would result in an e-gift card refund. The second paragraph informed Ms. [redacted] that she could receive a refund to her original payment method if she used her own label to return the merchandise. Ms. [redacted] stated that she selected the option to receive a refund to her original payment method. She does not mention that in parenthesis we inform her to use her own return label. We processed Ms. [redacted]’s return on 5/8/18. Per our return policy, we issued a refund of $121.80 in the form of an e-gift card which we emailed to Ms. [redacted] on 5/9/18.  Ms. [redacted] states she contacted customer service requesting a refund to her original payment method and has not received a response. Customer service did not receive any emails from Ms. [redacted]. If she replied to an order status email, customer service will not receive her inquiry. Our order status emails, as well as promotional emails, have the following information: “Please do not reply to this email! Use our Customer Contact Form to contact us.”We value Ms. [redacted] as a customer and have voided the $121.80 e-gift card she received. We deducted $6.95 postage for the use of our label and refunded $114.85 to her original payment method. Return postage is the customer’s responsibility. We ask that she allow PayPal 3 to 5 business days to post the refund to her account.We thank Ms. [redacted] for taking the time to inquire and trust this resolves this matter. Please feel free to let me know if you have any other questions. Sincerely,Lorena M[redacted]FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.866.810.8749

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand that Ms. [redacted] returned lingerie in 2014 and was issued merchandise credit gift cards. Ms. [redacted] states she did not receive the gift card information....

She is requesting to have a new gift cards issued to her.Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). Our records indicate Ms. [redacted] returned the merchandise from a 12/29/13 order and a 4/9/14 order. The merchandise was refunded the amounts of $46.98 and $70.49 on 12/1/14 and $161.00 on 12/03/14 in the form of merchandise credit gift cards due to the length of time it took Ms. [redacted] to return the merchandise. Three letters containing contained the gift card number and pin number for each refund were sent separately via the USPS to Ms. [redacted]’s billing address. To date, we don’t show mail return from this address. Ms. [redacted]’s letter indicates that during the time she returned the merchandise through 2015, she was going through personal trials due to illness of a parent. She wrote that she does not recall receiving the letters but she does state that if she had received them they are certainly misplaced. Our system retains the gift card information for 90 days. Thereafter it will still be valid; however, the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as fullbeauty is not responsible for lost or misplaced Gift Cards.  The gift card information was removed from our system and we don’t have the ability to search for the gift card or to verify if the gift card has been redeemed. Ms. [redacted] would need to provide the gift card number for us to access the information.                                     We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted]  Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073