Allyn's Bridal & Millinery Supplies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is the same old stuff that they sent before.  I have tracking numbers of merchandise I returned.  I do not deserve to be treated like this.   One reason they do not like me is because I got Amazon involved with a couple of them because they took so long to get the return, but you still received the items.  The ones they listed they received the items.  I do not like the fact they are making me out to look like the bad guy.  Most recently I was approved for Roamans credit card also.  Why would they approve me if they thought something was wrong with me.  Ask them that.  I also have several emails stating that they received items.  I used amazon shipping because they provided label that tracking numbers that I did not have to pay for.  That is what Amazon is all about. I am sorry they feel that way, but this is ridiculous and they treat there customers very poorly which I do not appreciate.   Please let me start shopping there again so at least it will look like you tried to help out and those review I read regarding your company will not look as bad because you resolved this.  Let me use my brand new credit card from you guys that I got approved.  Please.   You need to try to be big about this and ask the lady that kept emailing me for.  for the emails.  It did take longer than 3 weeks to get a credit once I returned Items.  The lady kept say and how would I know this if it was not true that you need to go through the whole cycle before the credit will be posted.   Why would she say that if I did not return the items.
Regards,
[redacted]

Dear *** ***,Thank you for passing along Ms*** ***’s communicationWe were unable to reach Ms*** via phone; therefore, we sent an explanation and apology via email.? We understand Ms*** returned three items on 7/10/but has not received a refundShe reached out to
customer service on several occasions but has not received her refundOn 3/26/18, she spoke to a supervisor who understood what refunds were missingThe supervisor stated she would issue the two refunds to the credit card used on her orderMs*** checked with her bank who has no record of the refund.Customer service informed Ms*** that we issued a return refund in the form of an $e-gift card for the 3rd itemWe sent the $e-gift card via email, but Ms*** claims she never received the email containing the e-gift cardCustomer service stated that we are not able to reissue the e-gift card since we don't keep the e-gift card past days of issuanceMs*** is requesting a refund for the two items she has not been refunded in the amount of $and $for the e-gift card she states she did not receive.Our records indicate that Ms*** submitted an order on 5/29/and forgot to redeem an $e-gift card to the orderShe reached out to customer service via email on 5/30/to add the e-gift card to her submitted order.We advise our customers via the website that changes to an order can be made within the first hour of purchaseMs*** reached out to customer service the next day after submitting her orderCustomer service replied that changes could not be made to her order since it was processing to shipShe was invited to use her $e-gift card on a future orderMs*** insisted on the adjustment through several communicationsCustomer service complied with Ms***'s request by voiding her e-gift card and issuing a refund to her credit card on her May order.We are only able to refund an order the amount we chargedWe are unable to make courtesy refunds that exceed the amount charged for the orderThe payment system will refuse the adjustment which is what happened in this caseWe charged the 5/29/order $117.21, and the same order was refunded $on 6/6/for the courtesy e-gift card refundThe courtesy refund adjustment left $for any future refunds on this orderMs*** returned two items from this order with a combined refund total of $which exceeded the amount left for refundsThe refund attempts failed when the warehouse processed the merchandise as a return on 7/18/The refund attempt made by the supervisor failed for the same reason since the refund request was more than $35.67.We apologize to Ms*** for the latency of the refundOn 6/4/18, we successfully issued one return refund on the May order for $We issued the second successful refund on 6/5/on the February order for $We ask Ms*** to allow two business days for her bank to post the refunds to her account.We issue return refunds via e-gift card for merchandise that is returned by a customer after days of purchaseThe third item Ms*** returned was from the order placed on 2/12/We issued a refund as an $e-gift card on 7/19/17, and the e-gift card was sent to the email address ***The email containing the e-gift card indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.”? Ms*** inquired about the $e-gift card after the 90-day gift card retention periodWe are no longer able to look up the information.? The E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order.? We advise Ms*** to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information.? We thank Ms*** for taking the time to inquire and trust that we provided the information required to resolve this matterPlease feel free to let me know if you have any other questions.? Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] received a catalog advertising 50% off all shirts. When she went online to place her order, a 30% off an entire order was offered. When Ms....

[redacted] completed her order, the 50% off shirts was not applied. Ms. [redacted] is requesting to have the 50% off shirts honored. Unfortunately, our Roaman’s catalog had a misprint. The catalog should have stated: “Up to 50% off all shirts.” However, the prices reflected on the catalog are discounted at the correct price with the correct discount. As stated online in the Disclaimer section:“THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.”We thank Ms. [redacted] for taking the time to inquire and trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via phone and provided an explanation and resolved this matter to her satisfaction.  We understand Ms. [redacted] returned merchandise and was issued a credit of $41.99 that had to be used within 5...

days. She states she placed an order for a lace dress and lace top which were on backorder until 12/25/16. On 12/15/16 Ms. [redacted] saw a pending authorization in the amount of $59.99 that she was unaware of.  Ms. [redacted] is requesting to have her new order honored for the same amount of the sale prices. Our merchandise return policy as presented online, in catalogs, and invoice: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.”Our records indicate Ms. [redacted] made a purchase on 03/20/16 and returned merchandise on 11/21/16. Per our return policy, a merchandise credit was issued. Our system retains the gift card information for only 90 days. Thereafter it will still be valid, however the customer will need to provide the details noted on the letter (gift card number and pin) to redeem it towards a new order. It is important for the customer to retain the Gift Card/pin number for their records as Roaman's is not responsible for lost or misplaced Gift Cards. On 11/29/16 a mail exchange order was fulfilled in the amount of $59.99. Ms. [redacted] stated she requested an exchange for a top and dress. Unfortunately, an exchange for the original dress was made and was charged in the amount of $59.99. Ms. [redacted] has returned the merchandise and the return tracking confirms the merchandise is on its’ way to our warehouse. As a courtesy, we have issued an upfront credit of $59.99 for the return. We advise Ms. [redacted] to allow 3-5 business days for the refund to reflect onto her account.Today, 12/27/16, we have placed the new order for Ms. [redacted] honoring the sale price and using her merchandise credit.We thank Ms. [redacted] for taking the time to inquire and trust that we solved this matter to her satisfaction. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and resolved this matter to her satisfaction.We understand that Ms. [redacted] placed an order that was shipped through Shoebuy. The shoes she received were not the shoes she ordered. She contacted...

Shoebuy for assistance with the return and was informed she would be responsible for a restocking fee the refund would be issued in the form of a merchandise certificate. She is requesting a full refund to her original payment method.We understand how it can be confusing to our customers when our 3rd party vendors have different return policies from our own. Our 3rd party vendors do not have the option to refund in the form of a gift card from their store. We reached out to Shoebuy via email to request a postage paid return label to be emailed to Ms. [redacted]. A full refund will be issued to Ms. [redacted]’s original payment method. We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073lm[redacted]@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thanks for passing along Mr. [redacted] inquiry. FullBeauty Brands (d/b/a King Size) is committed to providinga positive customer experience and we are confident we can resolve this matter to the customer satisfaction.Our records show, that two on-line orders were placed on Mr....

[redacted] credit card on 9/27/15 under the sameconfirmation number but with the wrong customer name and address. We also show that one of the orders was successfully cancelled following his telephone request. Unfortunately, the second order went thru and his credit card was charged $40.22 due to a systemic issue.Please be advised that Mr. [redacted] was contacted via e-mail and offered an apology and an explanation of theproblem. We also notified him that a credit in the amount of $40.22 went back to the original method of payment on 10/01/15, which should post into the customer’s account within 2-3 business days.  Please be also advised, that we sent Mr. [redacted] a $25 e-card as an apology for the inconvenience and to invitehim to shop from us again. We trust this matter is now resolved.Sincerely, Marcela [redacted]FullBeauty BrandsExecutive Communications Department

Dear [redacted],Thank you for passing along [redacted]’s communication. We reached out to her via email and provided an explanation.We understand Ms. [redacted] returned merchandise and received store credit. In August we converted her merchandise credit to an E-Gift card. Ms. [redacted] states she did not receive the email with her E-Gift card information and is requesting to have the gift card re-issued. When Ms. [redacted] initially returned her merchandise she was issued a store credit; however, a conversion to a gift card was made in August 2016. As previously indicated, an email notification with the store credit conversion information and time frame was deployed to all of our customers holding store credits. A second email was sent with the gift card number and pin. Ms. [redacted] states she receives multiple emails a day and does not keep them in her inbox. She also stated she did not save any emails after receiving the initial email with the instructions on how to redeem her store credit. As previously indicated, customer service is unable to retrieve lost gift card information. It is still valid; however, the customer needs to provide the details noted on the email (gift card number and pin) to redeem it towards a new order. The funds from the store credit have already been loaded to the non-expiring gift card number and pin. We are unable to re-issue another gift card.                                      We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions.Sincerely,Jasmine D[redacted] FullBeauty Brands Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 1.800.781.9168 | Fax: 1.800.265.7073

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Diane Dove,Thank you for passing along Ms[redacted] communication. We have been unable to communicate with Ms. [redacted] via phone but we have left messages on her voice mail and she has responded via our voice mail.Ms. [redacted] was informed via voice mail that a letter had been sent to her via the US Postal Service on 11/4/15. Due to the time the letter was dropped off, the post office would have pick up the letter on 11/5/15 and the letter will be delivered to her within the 3 business days the US Post Office allows for delivery. She was informed that the Merchandise Credit gift card number, pin, and value for each refund were included in the letter. Enough time has not been allowed to for Ms. [redacted] to receive the letter.Per our return policy: We are happy to issue a refund of the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card* equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. * Gift cards issued are good for new purchases until a $0.00 balance is reached and cannot be redeemed for cash or credit to a major credit card/bankcard.  We trust this matter is now resolved. 
Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.coml[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email and provided an explanation. We understand Ms. [redacted] had store credit for merchandise she returned. Ms. [redacted] attempted to utilize her in store credit but was unable to do so. She is...

requesting to receive a refund for the in store credit to her credit card.  Our records indicate Ms. [redacted] had three store credits for merchandise she returned on 04/20/16. They were in the amounts of $24.20, $26.95, and $10.45. During our transition to a new company we converted the funds to a gift card. The first email sent to Ms. [redacted] stated the following: “Important Notice from swimsuitsforall: Dear swimsuitsforall customer, as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. This conversion to E-Gift Cards will occur over the next two weeks. In the interim, your store credit or redemption codes can be redeemed as usual. Once this conversion is complete, we will send you a follow-up email with your new E-Gift Card numbers, along with instructions on how to redeem them on our site. We are here to serve, and the measure of our success is your satisfaction.”Our records indicate the second email with the gift card information was sent on 08/09/2016 to the following email address: [redacted]. The gift card totaled $61.60 for the three store credits Ms. [redacted] had. As stated in the second email sent to our customers: Important Notice from swimsuitsforall: “Dear (customer), as an added benefit to our customers, we will now be issuing non-expiring E-Gift Cards to replace our current Store Credits and Redemption Codes. E-Gift Cards are just like regular Gift Cards except you will be receiving them by email as a digital card with an associated code. For your convenience, your previous available Store Credit or Redemption Code balance of $(amount) already has been transferred to an s4a E-Gift Card. To redeem your new E-Gift Card, just use the code # and PIN below and enter them both on the payment page during checkout. Please treat your E-Gift Card like cash. Lost codes cannot be replaced or refunded. To view your available E-Gift card balance, go to your Account page under E-Gift Card or under the Help section next to our Search box and enter your E-Gift Card code # and PIN. We recommend you save and/or print this email for your records, as customer service is unable to retrieve lost gift card information. Your E-Gift Card Code: xxxxxxxxxxxxxxxxxxx PIN: xxxxxxxx.  We are here to serve, and the measure of our success is your satisfaction.”In order to convert the non-expiring e-gift card to Ms. [redacted]’s credit card, she would need to provide the gift card number. We advise Ms. [redacted] to check her spam, junk, and clutter folder for the email with her gift card information. Unfortunately, we are unable to retrieve lost gift card information. We thank Ms. [redacted] for taking the time to inquire and trust that we provided the information required to resolve this matter. Please feel free to let me know if you have any other questions. Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.866.810.8749

Dear *** ***,Thank you for passing along Ms*** * ***’s communicationWe understand that Ms*** did not see her refund posted on 8/23/Ms*** was asked to allow Visa to business days to post her refund to her accountMs*** rebutted prior to this time frame.Our banking records indicate that refund was accepted and has not been returned to usMs*** should have seen her refund posted around 8/24/16.We thank Ms*** for taking the time to inquire and trust this resolves this matter to her satisfaction? Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.866.810.8749lm***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear [redacted],Thank you for passing along Ms[redacted]’s communicationWe reached out to her via email and provided an explanation.? We understand Ms[redacted] placed an order which was then cancelledWhen she spoke with our Customer Protection Group, she was advised the order was
cancelled due to a system glitchMs[redacted] is requesting to reorder the merchandise honoring the initial price of the order.? By placing your order online, you agree to the terms of the conditions outlined on the websiteThe terms and conditions are as follows: THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSEWE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTEDDESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICEDIF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATIONIF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.The promotional codes Ms[redacted] redeemed on her order offered Free Shipping and half off Chlorine Resistant SwimwearDue to a system glitch, Ms[redacted] received 80% off her order which exceeded the discount offeredThe order was canceled due to the incorrect discount.? Unfortunately, we are unable to assist Ms[redacted] in honoring the initial price of the orderAs outlined online, we do not warrant mistakes in pricing or other product details will be honored.? Ms[redacted] has the option to contact us via phone so we can replace her orderWe will be happy to provide the original advertised discount offering $50% off Chlorine Resistant Swimwear and free shipping.We thank Ms[redacted] for taking the time to inquire and are confident that we provided the necessary information to resolve this matter? Sincerely,Jasmine D[redacted]FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear [redacted],Thank you for passing along [redacted] communication.  We reached out to him via phone and resolved the matter to his satisfaction. We understand that Mr. [redacted] placed his order online which displayed an order total of $40.46. The two shirts had special offers...

which discounted the shirt and activated one free. The two shirts had a monogramming request on the left sleeve of each shirt. Mr. [redacted] received the wrong size and one shirt was not monogrammed. The shipped order was charged more than the order total on the submitted order.Mr. [redacted] informed us that he called to change the sleeve length of the shirts he order. The BOGO deal offered online had a second online only offer which reduced the price of the shirt to the price of $22.49. Any changes made via phone will cause an order to drop any online only offers. Due to a keying error, the size was incorrectly entered and the monogramming was left out on one shirt. Our records indicate that the return package will be delivered to our warehouse tomorrow. We issued a full refund for the return in the amount of $49.97 which should post to Mr. [redacted]’s KingSize account within the next 2 business days. Mr. [redacted] received assistance with a reorder which should arrive within the next 6 business days. The reorder has a total in the amount of $39.22.We apologize for any inconvenience we caused Mr. [redacted] and we thank him for taking the time to inquire. We trust that this matter is now resolved. Please let us know if you have further questions or concerns.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along Ms. [redacted]’s communication. We reached out to her via email after failed phone attempts.We understand that Ms. [redacted] placed an order and redeemed a promotion code for a free striped bag. The website displayed scripting that the coupon had been...

applied but the order arrived without the bag set. The coupon required a minimum purchase of $25 to activate the offer. Ms. [redacted] submitted her order which contained $29 worth of merchandise which she states was enough to qualify for the offer. She is requesting that the free striped bag be shipped to her.Promo code: [redacted]: Free striped weekender bag with orders of $25 or more, just pay extra $1.99 shipping fee. Offer valid while supplies last. We reserve the right to substitute an item of equitable value.  One gift per order. Valid on items from womanwithin.com and Woman Within catalogs. Not valid on prior purchases, purchase of gift cards or international orders. May not redeem for cash or combine with other offers. Applies to subtotal only. Excludes items shipped from 3rd party brands, clearance, national brand shoes, national brand lingerie, and Ellos. Expires 2/21/17.                          Ms. [redacted] purchased one qualifying item at the price of $19.99 and one clearance item at the price of $9.98. Per the promotion code disclaimer, the offer is not valid on clearance items; therefore, the order did not meet the minimum purchase requirement of $25 to activate the offer. Ms. [redacted] must meet or exceed the minimum requirement with eligible items in order to receive the free item.Ms. [redacted] insists that the website indicated she qualified when the coupon was added to her order. The website is intended to inform the customer if the offer is valid and applied but the offer will not activate on the order until the minimum purchase requirement is met. Once the coupon is active, the customer will see the free item as an additional item in the shopping bag.We appreciate the time Ms. [redacted] took to inquire and we trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,Lorena M[redacted], Executive CommunicationsOffice: 1.800.781.9168 | Fax: 1.800.265.7073lm[redacted]@fbbrands.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received this information that was provided to you for merchandise credit.  The only emails I have are the ones stating that the returns were received but nothing giving details of the monetary amount being given to me, whether in the form of merchandise credit, gift card or credit on my Woman Within brand card. 
I understand the reasoning as all items were returned after 90 days.  I just have no information stating that this credit was applied to me.  Due to this, I have no way of knowing how to redeem or anything.  A third email was sent to customer support stating that I had not received any information about the refund/credit amount. I have not received a response to this third email.
I can't accept this statement from the company because even though it says the letter that they have provided this information to me, I have not received it.  As stated above, I have no way of knowing (prior to today) the amounts that they accepted OR how to go about using these funds. 
As they agree with my first time of contact being 10/21/15, I feel that they were not supportive and didn't follow up between representatives.  It is 3 weeks later and I have no refund/credit information that is due me.  I was told that any refund would be returned to me within several business days and this has not been followed.  At this time, I am asking for a check in the amount of the refund. Since the company didn't follow the proper procedure, it feels I have been punished and have no access to the funds that were due me.
Regards,[redacted]

Dear [redacted],
Thank you for passing along Ms. [redacted] communication. FullBeauty Brands (d/b/a Woman Within®, Roaman’s®, Jessica London®, swimsuitsforall®, KingSize®, Brylane Home®) is
committed to providing a positive customer experience and we are confident that we will resolve...

this matter the customer’s satisfaction.
Please be advised that FullBeauty brands catalogs are prepared and mailed in advance and that Mrs. [redacted]’s name and address have been sent to the printer’s before she requested to be removed from the
catalog mailing list. We show that she should stop receiving catalogs soon. We have asked Mrs. [redacted] via e-mail to please allow two to three weeks for the catalogs to stop. We have also contacted our
catalog distribution department and requested detailed catalog delivery information. We will be passing this information to the customer once available.
We trust that this matter is now resolved.
Best regards,
Marcela [redacted]
FullBeauty Brands
Executive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]