Aloha Pools & Spas of Paducah

Dear Mr [redacted] , I’m very sorry that the attempt to repair the damaged windshield on your Honda Civic resulted in the damage getting largerWhile we do have a very high success rate with our repairs there is no way to predict how the already broken glass will react to the repair processI have included a copy of our warranty which includes our repair policy stating that in some cases the repair process may cause the damage to get larger and we are not responsible for thatIf the repair fails or is not satisfactory, Safelite will credit the cost of the repair to the paying partyThe replacement is subject to any comprehensive deductible on your policy I understand that you have a high deductible for glass replacementWe will be happy to work with you to offer the best price possible for a replacement windshield Again, I apologize that the repair attempt wasn’t successfulWe would like to be able to replace the windshield for you but there would be a cost associated with itPlease feel free to contact our Executive Service Team at 1- [redacted] to schedule a replacement and we will work to provide you with the best possible price

Today Safelite FINALLY repaired the car and installed all missing parts (two side spacers and a lower molding) that were missed during first installCar looks lot better nowMuch appreciation and ? Big THANK YOU to Revdex.com for handling this caseHope won't get any problems with this repair in futureI had a repair done before may be or years ago in [redacted] by Safelite and they did good job and so I went to same company here in [redacted] for the repairBut they messed bad this timeTook couple of months to fix it Regards, [redacted] ?

I’m so sorry to hear of all the issues you’ve had since we replaced the windshield on your Jeep LibertyI understand your frustration due to the multiple appointments and inconvenience you and your wife experienced ? In reviewing all the information we have determined that we should honor your request to replace the windshield in order to alleviate the water leakThe reseal that was done is less likely to fully correct the cause of the water leakThis will be covered under warranty at no cost to youAlso, our shop manager did agree to compensate you for the satellite radio issueAlthough reimbursement for a detail wasn’t specifically mentioned, we generally do cover a detail after a water leakIf you would provide copies of the receipt for the satellite radio issue and your most recent detail, we would be happy to submit them for possible reimbursement ? Again, I apologize for your negative experienceYou have been a loyal customer of Safelite for many years and we do appreciate thatPlease contact our Executive Service team at ###-###-#### and we will assist with getting the windshield replacement scheduled for youYou may submit the receipts through the Revdex.com or directly to the Executive Service team by fax or email

Dear Mr [redacted] , I’m very sorry that our attempt to repair the windshield damage on your BMW wasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine with any degree of certainty how the already damaged glass will react to the repair processOur technician did have you sign a pre-authorization before beginning the workI have attached a copy of that documentThe information in that document includes a statement indicating that in a small number of repairs the damage may get larger and Safelite is not responsible for thatYou authorized the repair attempt by signing the document on the technicians mobile deviceHad you decided that you didn’t want to take the risk on a repair, replacement would have been the only optionI have attached a copy of our warranty, which includes our money back guarantee for repairs There are several factors that play a role in completing a successful repairThese include but are not limited to: · The age of the damage · The size and location of the damage · Glass is an unpredictable and sensitive material Again, I apologize that the attempt to repair your windshield wasn’t successfulWhile Safelite does understand your frustration, we are not responsible for the already damaged windshield ultimately requiring replacementIf you have additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

when asked to price a replacement windshield I was quoted over dollars after the unsuccessful repairI would like the percentage of windshields you damage MADE CLEAR to customer is it in or in 3? I have since had the windshield replaced for a fraction of your outrageous quoteWhen going online and requesting a quote it was lower tthan the customer service rep onsite quoted me.....why? Equivalent quotes from local competitors was dollarsIt will be a cold day in hell before I ever would consider using your companyPlease understand there is no incentive to use your overpriced servicesYou can be sure I will tell everyone I know my experience and lack of cooperation in resolving the issue for my vehicle (and overpriced services) The company that did the work explained the best practice for windshield repair , none of which you followed!!!!

As I said before, your tech told me they would replace the windshield if it cracked The tech guaranteed it would not crack I have read your warranty know what it says It is not what your tech told me at the time of service I would like my money back and will never use your business again, I will also tell anyone who asks what safelite is like and how they handle business That its techs who don't know your warranty, misspeaks as your own customer service rep told me, and won't back what tech says when he screws up I will tell people to spend more and stay away from safelite

Dear Mr***,I’m very sorry that you had a severely smashed windshield on your Honda CivicSafelite did replace the windshield for you in our locationAs the attached preinspection pictures show there was a lot of broken glass inside your vehicleThe replacement was performed by the Lead Master technician at our Chula Vista shopThe work was performed with the greatest attention to detail.In speaking with the shop manager, I was advised that the technician didn’t “vacuum” the broken glass from the dash areaIn order to prevent scratches, the broken glass was blown out of the area and vacuumed from the seats, floors and the shop bay floorYou were also advised that due to the amount of glass and the fact that it can shift while driving; you should turn your a/c vents on high and either cover your face or wear goggles to remove any glass that was still in the vents while protecting yourself from injuryOur shop and our technician did their utmost to protect you and your vehicle while replacing the windshieldThey also provided you with detailed information about what the realistic expectations would be after the windshield replacement.We have determined that our technician followed all proper protocols to prevent damage to your vehicle and we will not honor your request to pay for scratches found on or around your instrument clusterNot knowing how the damage to your vehicle initially occurred, this may be something that would be covered under your insurance claimI would suggest you contact your adjuster to see if it can be added to the damage on the original claim.If you have any additional questions or concerns, please feel free to contact us at [redacted]

I'm very sorry that our attempt to repair the windshield on your Chrysler wasn't more successfulWhile we do have a very high success rate with our repairs, there's no way to determine how the already damaged glass will react to the repair processI have included a copy of the signed document indicating that there is some possibility of the damage spreading beyond repair and that Safelite isn't responsible for such damage.As a courtesy, the shop manager did offer a $discount on a replacement windshieldThat is reflected in the quote you received in the amount of $If you would like to schedule the replacement, please contact us at ###-###-#### and reference work order number [redacted] .Again, I apologize that the windshield damage cracked further

Dear Mr [redacted] ,Thank you for your patience in waiting for a reply regarding the cost of the windshield replacement for your FJ CruiserOur records show that the installation was performed on January 4, The shop had agreed to match the pricing at your request so a discount was added in the amount of $When the work was completed, we didn't need to replace the molding that was included in the original quoteYour final cost without the molding and the $additional discount was $Safelite appreciates your business and your understanding.?

I’m so sorry that our attempt to repair the chips in the windshield of your Honda Accord wasn’t successfulWhile we do have a very high success rate with our repairs, there’s no way to guarantee how the already damaged glass will react to the repair processAttached is a copy of our warranty which includes our policy regarding repairsOur technicians advise customers before the work is started that there is a possibility that the damage may get larger due to the pressure applied to the glass during the repair processOur warranty states that Safelite is not responsible for such damageIf a repair isn’t successful, replacement is the only alternative and is subject to any deductible on your auto policyWe have reworked your quote to be able to provide a lower price for replacement of your windshield in our Harrisburg, PA locationThe original price quoted was $and we have been able to reduce that price to $If you would like to take advantage of this price, please call ###-###-#### and reference quote number ***- [redacted] This quote will remain in our system until July 10, Again, I apologize that the repair attempt wasn’t successfulWe would like to be able to assist you with a windshield replacementSafelite does appreciate your business

Dear Mr [redacted] , ? I’m very sorry that you were told that a technician would be coming to reseal the windshield on your BMW 335i and nobody every arrivedI reached out to the Safelite location in Peoria, AZ to get additional informationUnfortunately, your request to reseal the windshield was scheduled in errorSafelite doesn’t do windshield resealsWe will use this as a coaching opportunity for the representative that scheduled your appointment ? A representative from the Peoria location did speak to you on June 7th and let you know that the job was scheduled in error and that if the? technician arrived he wouldn’t be able to do the workShe was unable to reach the technician herself to advise him as he hadn’t yet been issued a company phoneLater, you contacted Safelite after the shop closed and the Operations Manager was made aware of the issueOn June 8th, the Peoria location contacted you again to again explain and apologize that we wouldn’t be able to provide the service you requested ? I understand your frustration due to the incorrect information and your wasted timeThis is a regrettable situation and I do hope that you’ve been able to locate a provider to assist you

I'm very sorry that you continue to have water leaking into your Chevrolet ImpalaI've been in contact with the shop manager and I see that there is a no-cost warranty appointment scheduled for you in our [redacted] , TX location today at 10AMWe will be replacing your windshield again at our expense and we will be paying to have the front driver and passenger areas detailed due to the water leakWe are providing this as a courtesy as we have not been able to truly identify that the water is coming from the windshield areaIf the leaking continues, this would be an indication that the windshield is not the source of the leak and you should take your vehicle to your local dealer to find the true cause of the water leak.Again, I apologize that you have been dealing with water leaking into your vehicleIf you have any further questions or concerns, please feel free to contact the [redacted] , TX Safelite location or call the Executive Service team at ###-###-####.?

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Safelite's response is courteous and professional This type of service is why we continue to support Safelite with our glass needs

Dear Mr [redacted] ,I’m very sorry for the difficulty you had in scheduling a windshield replacement for your Chevy Express Van and the issues you experienced after the installationI understand that setting aside the time needed for a windshield replacement can be a challenge, especially if it is for a work vehicleIt does require approximately hours to complete a windshield replacement and allow enough time for the urethane to cure before driving the vehicle safely.? In checking with the local Safelite manager, the damage to the windshield is due to something striking itTherefore, it is not covered by our warrantyBoth the original shop representative and the shop manager looked at the damage and indicated that it was not a warranty issue but new damageIt is unfortunate that this occurred just days after the new windshield was installedThere is no way to predict when an object might hit the windshield and cause new damageThe manager has offered to work with you to provide the replacement at the best possible pricePlease feel free to contact him directly to discuss the cost of a replacement windshield.? The shop is also happy to order the replacement caps for the windshield wiper postsOnce the parts are received from the dealer the shop will contact you to let you know.? Again, I apologize for the inconvenience and frustration you have experiencedWe do appreciate your business and we would like to bring this to a satisfactory resolutionIf you have any additional questions or concerns, please contact us at ###-###-####.?

Your frustration about the unsuccessful repair is understandableYour insurance company would be refunded for the repair because they initially paid for the jobThe premiums you pay to your insurance company are based on the coverages and deductibles you select when signing the contractBecause your selected deductible is more than the cost of the replacement windshield, you would incur the entire cost as an out of pocket expense There are several factors that play a role in completing a successful repairThese include but are not limited to: ·? ? ? ? ? ? ? ? The age of the damage ·? ? ? ? ? ? ? ? The size and location of the damage ·? ? ? ? ? ? ? ? Glass is an unpredictable and sensitive material Therefore, we provide a money back guarantee for chip repairs if they aren’t successful We would like to be able to assist you with a replacement windshieldWe have provided the best possible price to you, $which is an all inclusive priceThat is more than $off the regular price of the windshield replacementIf you would like to schedule the replacement, please contact us at 1-866-212-

Dear [redacted] ,I'm very sorry that the vehicle you purchased recently has a water leakWhile the Safelite warranty is not transferrable, as a courtesy, we will be resolving the water leak issue at no cost to youIn effect, we will be handling it as though there was a warranty in? place ?

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me However, I would like to note a couple of things The email provided by the business to you was NEVER sent to me This is not the first time this has happened While the complaint is resolved, it was not done so by SafeLite They referred me to a 3rd party for an estimate never advising they would take responsibility That third party ( [redacted] ) was FANTASTIC They buffed out the scratch at no charge & even provided assistance with unrelated issues at no charge Also, I have NEVER heard from the location manager (Angel) and was only contacted by the corporate office after this complaint & assistance from my insurance agent I would NOT recommend SafeLite or use them in the future

Dear Mr***,Our check number [redacted] in the amount of $was issued to you on May 24, and mailed out the same dayYou should receive the check in 7-business days

I am rejecting this response because:I have never had issues with [redacted] or Safelite; I used the same company in Arizona and New Orleans without a problemI didn't think I had to take picturesAs for the phone number, it would have been ###-###-#### or my work would have shown up as ###-###-####, possibly as [redacted] if it shows up as another numberI don't recall what phone I used; I apologize.You guys should really do the right thing hereIt really hurts me that as a customer I am getting challenged when I have had a horrendous customer experience and you still have not accounted for your manager telling me he would follow up with meand he never didFrom three months ago.That's not okI just ask that I get it fixed; the dent was not there prior, it was just after.Thank you for your consideration Regards, [redacted]

Dear Mr [redacted] ,I'm so sorry for the issues you've had regarding the back glass replacement for your [redacted] I reached out to the Safelite store manager and was advised that she and another manager took a look at your vehicle with youAfter examining the headliner, there were no spots found that required cleaningIn addition, there didn't appear to be any additional glass that required clean-upThe 3rd brake light showed no indication of an issue to fix The manager has offered to refund the amount you originally paid, as a courtesy, after we received a signed release of liabilityA copy of the release is attachedUpon submission of an estimate for repairing the scratches, the manager has offered to pay the fair and reasonable cost to do so Again, I apologize for your inconvenience