Altitude Marketing Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11031647, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, Can you please call me to address the issues that you are having? I do know that the accounting department has sent you a checkWe are currently monitoring your usage as you are aware ofWe know that you have been having problems with the utility company and the way that they are billing youPlease touch base with me so that I can address your concerns. Thank you, *** ***Director of Operations ###-###-####

Complaint: ***
I am rejecting this response because: My husband and I was notified by email on Monday November 14, that we would be finally receiving payment and the balance would be split into two payments of $We were told the first check would be sent out by today Friday November and the second check would follow shortly afterWe were also told that we would be provided with a *** tracking number which we haven't receivedI'm trying to be patient with you all but I'm tired and I want to be done with this whole ordealPlease send out the checks and provide us with the tracking numbers
Sincerely,
*** ***

We are currently waiting to receive information from the customer so that we can do a review of his systemWe do like to compile a years worth of energy bills so that we can dictate what the problem isThis allows us to make sure that the system size with produce what his usage isI have left
this customer a VM today 2/1/so that we can find a solution to this matter

Tell us why here...Hello,I know that we have had some setbacks with the electricianwhich is why we did replace the stove top with no cost to the customerWe have reimbursed this customer a total of $This was supposed to be the grand total which the customer told us was dueWe did get
another invoice from *** stating that this was not what the customer paidWe still paid the customer what they were requestingThey ended up paying a total of $& for taxesI wanted to see if *** made a mistake, so I did clarify this with two different customer service agents with *** (*** *** ***) The attached email was from *** I am waiting for *** to send me the hard copy of the invoice, so that you can see all chargesWe overpaid this customer $417.01, this could have been used to fix their water pump, as we were told by the customer that it cost around $Also *** did send us the rebate but, we did not receive this until May 3rdIt will take the days to go through processingYou will have this in JulyPlease, let me know if you have further questions or concernsI hope you have a great day and I hope this did clear up this matterThank you, *** ***Director of OperationsFor Solar USA***@***.net Direct Line-***Fax Number-***

I called and left a message for the customers regarding
their concerns on April 20th, We are still working with the utility company to
get customers meteredNorandex should fix window this week and call
customers to scheduleWe are still working with the roofing company regarding
the car claim and also offered the customers months of Loss of Production, we
are currently waiting for them to send in their bills so that we can send them
thisI understand that this is frustration but, we are doing everything that
we can at this pointAs soon as an update is available I will let the
customers know immediatelyThank you,*** ***
*** ** ***
*** *** * ***
*** *** * ***www.1800solarusa.netSolar USAWolff Ct #300Westminster, CO

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***. I have spent the last months dealing with this company and it is not worth the $282. I do want to see that their rating with you lowered. This company has a track record of dishonesty and poor customer service and the pubic needs to be aware of this before they decide to do business with them.
Sincerely,
*** ***

***,This is not the caseI truly apologize if you feel this wayLooking further into your account I do show that you had a conversation with JP on June 2nd who sent your information over to Key BankThis was a month before your financing expiredit was said that you would have to have this amount rolled over into a Heloc, did you decide to take this option? As far as the data for the review, I will get with *** and put this on the top priority, I will have an answer about your production in weeksPlease call me if you have any questions or need anything.Thank you,*** ***Director of Operations###-###-####

Complaint: ***
I am rejecting this response because:I have attached the forms I signed. As you can see, on the forms I signed, the name of the company is *** ***y Solar, the license number is TECL# ***, Mr***'s email address is b.***@***.com, the PTC Rating (watts) is 245.9, and the Rebate Amount is $11390.09. On the copy you have, you can see where the company name was altered on page and of the agreement. It is evident that the name of the company had been whited out, as part of the title Contractor/Business Name is partly hidden where the name was changed and on page where the manufacturer/installer name was also changed. As you can see, on the forms I sent in, the amount of the refund I was expecting was $and that is in print on both page and page 3. These forms were changed after I sent them to Mr***. My biggest issue now, besides the difference in rebate I was expecting, is that a legal document that I signed with CPS, was altered and not sent back to me for a new signature with an explanation as to why changes needed to be made, it was just altered and sent in.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I would like a date of when we will receive the check The response they sent to you is the same response we have been getting from 1800SolarUSA since the beginning of December
Sincerely,
Garret Foute

Complaint: ***
I am rejecting this response because: Hello, as I discussed with ***, panels will not provide enough extra production to justify conversion from gas heating to electric. Also CPS the local utility is only paying cents per kilowatt for over production per month. So, thanks for looking into to this alternative, but I respectively decline. As I understand it, *** will try and send $per week until everything is paid off
Sincerely,
*** ***

Complaint:
I am rejecting this response because: It has been three months and another statement saying that it is being worked on it not acceptable. I have emails upon emails as well as a number of voicemails where it is being worked on. I will not be satisfied until the issues are resolved
Sincerely,
Andrew Spence

Tell us why here...Hi ***, Right now we are still waiting for the accounting office for updates on the rebate issuesWe have you on our list and are just waiting for further information from themI know that this is not what you want to hearunfortunately this is the only
information that I haveAs soon as we receive a budget amount your check will go out and you will receive an email stating the tracking numberWe appreciate your patience with the restructurePlease let me know if you need anything else. Thank you,*** *** *** ** ***
***

Hello,We are looking into this fileWe have already contacted this customers wife Beverly to come to an agreement on when this will go outThis happened because all rebates are paid after a year and we were never informed that this was supposed to go out soonerIf you should have further
questions please call me directly. Thank you, Sasha MontneyDirector of OperationsSolar USA 720-361-

Hi ***, I have attached a printout from your Enphase to show you what we look at for your overall daily usageTodayalready, you have produced kWhYour peak production is listed at 10:a.m....this will change throughout the dayalong with cloud coverage and shadingThis does change every minutes due to the suns movementYour KW system will produce kWh per yearYour system is already at 5,kWhI have also attached this reportYour system will be past the kWh by the end of the year if not soonerThis should show you that your system is producing what your contract showsPlease, let me know if you have further questions. Thank you,*** ***Director of Operations***

Hello ***,We apologize for your frustrations during this timeDue to the restructure we are still on hold with all moniesAs soon as we get any updates from accounting I will contact you directlyWe are aware of the monies that are owed to you and we are doing everything that we can to get this
out to youAs soon as we can, we will send a check to you for both the overcharge and the rebateWhen this goes out you will receive an email with the tracking informationAgain we apologize for this delayWe appreciate your patience during this time. Sincerely,*** ***
*** *** ***
***

Complaint: ***
I am rejecting this response because:#There exists an email trail showing more attempts to contact beyond the 12/22/emailThat email was about the rebate, and secondly, a roofing estimate.#The rebate was due months after the installIt is now monthsThe rebate is months overdue, and the funds are now on hold until some indefinite future date.#There was no notification for the reason of any delay until a complaint to the Revdex.com was submitted And then the only response we have received was through this website, and no contact personally.I would prefer to leave this complaint open until the money is received, and in some show of good faith, I would like updates about the progress of this issue from the company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As has been the case since I started working with *** / Altitude Marketing, this response shows little concern for the consumer as well as their lack of follow-through with offers outlined and agreed to during the initial transaction/sale I am extremely unhappy with this as well as the Company's prior response as neither made the slightest attempt to address my specific requests I would like to use this forum to formally state my plan to take legal action against the Company if I receive any communications stating that the Company has taken me to collections OR if my credit report reflects any such action Additionally, I'd like for my story to be heard I'd like for Revdex.com to take action against the Company with a negative review / rating and I am happy to provide any further information to assist with that process It is my belief that the Company should not be allowed to sell products and/or services to consumers in the state of Colorado
Sincerely,
*** ***

We have sent this check out to the customer on 5/19/This was sent *** ** If you should have any questions, please let me know.Thank you, *** ***Director of Operations***