Altitude Marketing Inc.

Complaint: [redacted]
I am rejecting this response because:  The restructuring has been going on since at least 9/26/2016 which is going on almost 6 months.  The company does not keep us updated, so we don't see an end in sight, and feel our complaint will be ignored once again.  We'd like to see more of a firm response regarding the time line for the restructure to be completed so that we can get our refund and rebate.  In a couple of months it will have been a year since we were due that rebate and it's been over a year since we were due the refund.
Sincerely,
[redacted]

Hi [redacted],We did have to get approval from the production department on adding panels to your system. This will be in lieu of payment from your rebate.  You had suggested 2 panels for the addition, however we would like to add 4. This would be for the concerns and frustrations through this process. Please let me know if this is sufficient. If so, I will get this addtion started. Thank you,[redacted]

Complaint: 11131238
We are rejecting this response because the company has not put forth a reasonable solution to our complaint; they also have not responded to our suggested solution. Furthermore, they have continued to be unreliable in communication. On Friday, we were told that we would be contacted today. We did not receive the promised phone call today, and when we called them, we were told we'd have to wait until Wednesday. These types of delays and missed appointments have been typical of our experience of the company. We are still open to resolving this complaint amicably.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11108395, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  1 800 Solar / Altitude Marketing has been provided with the last three years of billing information along with the last nine months of solar production (the time the solar panels have been put in production).  I look forward to their response and timely resolution of this matter.

We will look into the delay and communicate with Greensky to insure this get's refunded in full.

Hi [redacted], Our intention is to get this amount to you as soon as possible. I am very sorry for your frustrations. I have provided you an email explaining the reason behind this. I know that you were communicating with [redacted]. I can assure you that we have taken your concerns very seriously and will do everything that we can to resolve this issue. Please contact me if you have further questions or concerns.Thank you,[redacted]1800SolarUSADirector of Operations###-###-####

Initial Business Response /* (1000, 6, 2015/10/30) */
Mrs [redacted] has camne into the office to talk about the production issue and we have been reviewing the production and the bills, we have the customer in the review stage and are looking at the system to assure satisfaction. I will reach out...

to the customer directly to come to a solution.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not mind working direct with the company, but until there are results I am not happy. I understand that results take time, but I did bring up the problem with still having an electric bill and the difference in what was promised and what is actually happening months ago.
Final Business Response /* (4000, 11, 2015/11/11) */
We are in the process of reviewing the consumption of the customer versus the system prepared size. This does take some time to have a full review to properly adjust the system. We will reach out to the customer within the next week to have the results presented.

Hi [redacted],I do show that your system is working beautifully, you were sold a system size of 5600, we installed 5830 size system. From March thru Decemeber you produced a total of 6301. I am looking into the thermostat for you, as we were not aware of this. I will get one sent immediatley. As for the tax credit, I do apologize for you not having the appropriate forms. I do know that as soon as you asked the questions we did provide this to you immediatley after talking with you. We apologize for not getting this information to you before or explaining this to you. I do know that as soon as we were aware of the issue with the fuse, that this was also immediately fixed. As for the $1,000.00, we are trying to get as much out to you as possible. Our company has been going through a complete restructure and all monies going out were put on hold. When we get a budget it is immediatly sent out. We are aware of the monies that are owed to you and will be sending payments out as soon as we are able. As for the $9,000.00 interest charge, were you able to get this refinanced? Please let me know if additional questions. Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: itis simply more of what I have gotten from 1-800-Solar-USA for the past nine months-- lip service. I have called [redacted] numerous times over this period and not even gotten the courtesy of a call back.  I received an emaill once stating the check would be mailed out FedExpress on a specific date, and that did not happen.  I will not be satisfied until I receive a viable check from them in the amount of $3000.  I would never have signed the contract with a back end rebate if I would have known how much grief and effort it would take to collect it.
Sincerely,
[redacted]

Hello,We have been actively working with this customer regarding his production issues. We are waiting for the rest of his data so that we can do a yearly review of his system. At that [redacted]e we do take steps to increast his usage if he is in fact underproducing.  In regards to his financing...

issues, we have verbally told this customer to call us before his loan expires. This is due to the volume of customers that we currently have. He is the one that will initally get statements showing when the financing expires. He did not say anything when he talked with [redacted] She did send his information to other lenders. This was completed today.I do believe that we are doing everything that we can for this customer. We have already talked with him and are still actively working on his case. Thank you,[redacted]Director of Operations ###-###-####

We are in communication with this customer attempting to set up a face to face meeting to clear up any confusion or misunderstandings.

Hi [redacted],   We have been in communication with you since August going over your concerns. It looks like you have been communicating with [redacted] about several concerns over production. I do show a call on 9/9/16 asking about your call to [redacted], this was regarding the reason that your...

credits are not showing up on your utility bills. Did you ever get through to them? I also show another call on 1/17/17 addressing concerns about production and also that you had some questions about your tax credit. I do show that the utility rebate is owed out to you. We are hoping to have an update on this in two weeks. I know that a $1,000.00 was sent last week and we will continue to get monies to you as they come. I know that you are frustrated about the issues that you have experienced… Please know that we are here for any questions/concerns.   Thank you,

Hello,  We have tried numerous times to contact this customer. His contract (which is attached) is for a total of $19,000.00. This customer was sold in 5-15-15 and his solar was installed in July 2015. We did have some issues with the custom Dutch door and custom trim, this part of the...

project did take some time. This was installed 1/7/16, this was due to back orders on the trim. We understood this customers frustration, therefore, we discounted his project price by $1900.00. This included the rebate as well as the difference of the utility rebate. This was written off 12/31/15. Per our accountant. I have also attached the worksheet that we use for customers and this does show that all of the figures are estimated. This was the available rebate at the time that the customer signed the contract with us. Unfortunately we do not have any control over when the utility companies decided to change their rebate amounts. In February, we did work with this customer to find additional funding to include a back up generator and re- finance his project. We have also provided this customer with 4 new basement windows at no additional cost. We are not aware of any communication with the customer about any concerns regarding his satisfaction. I do believe as a company that we have gone above and beyond to ensure this customers overall happiness. If you should need further attention please let me know. Thank you,[redacted]Director of Operations [redacted]

Tell us why here...I have attached the contract to show that this rebate is not listed. [redacted] sent us a rebate in the amount of $3416.69 this was released to you on 3/18/16. We do not control third party rebates. As for the overpull of $3624.00 this was refunded back to [redacted] not service finance,...

on 7-7-15. We sent the $1500.00 study home rebate this was cleared. We sent this eventhough the customer did not complete the production evaluation agreement. I have also attached the product evaluation agreement showing what was needed for this. The $5000.00 comes right off of the sale price of the contract. This is deducted before the contract is written. I have included the worksheet that was done in the house. I think this will show where the confusion was. This is just an estimate.  Also the contract price is not $33,360.00 it is $32,656.00. If you have further questions or concerns please let me know. Thank you, [redacted] Director of Operations

Hello, We spoke to Mrs. [redacted] on Tuesday the 16th of Feb. We spoke about their budget billing, credits and how to read credits. Mrs. [redacted] requested a break down spreadsheet regarding Savings VS Cost. We are compiling all of this information. Mrs. [redacted] agreed to meet with us after for resolution.  Thank you,

There are quite a few numbers in this complaint that do not make sense to me. The following email was breaking down the questions that the customer had after using turbo tax. I have provided the entire email conversation so that you can see where the discussion came from. I do apologize for taking a...

while to get to this, but this case had a lot of areas of discrepancies. I wanted to make sure that I was providing the correct information. First off, we did receive the utility rebate in the middle of June. This does take some time to process and will be released. This is also in a different amount due to the change order that was done on October 30,2015. I have also attached this information. The Change order shows that the customers loss of production for $400.00 was included in this change order amount. A later email said that the customer was requesting an additional $200.00 for loss of production, which was approved. Below is the totaled amount due to the customer. We understand this customer’s frustrations. He has been working directly with [redacted] to address his concerns. Utility Rebate: $9,249.49 Study Home rebate: $2000.00 Loss of Production owed: $200.00 Total: $11,449.49

I do show that we are currently waiting for the utility company to install the net meter, this can take sometime and I apologize but this is out of our hands.... as for the window issue, we have a service call requested and are waiting for an update on this. We are also working with the roofing...

supply company for compensation for the car. Please let me know if you have further questions. I will contact you with the update on the window service call as soon as I hear from them.Thank you,Sasha MontneyDirector of Operations720-361-2792

Hello [redacted], I apologize for your frustrations. I do understand your concerns, I do believe that the problems that you had with us have been addressed and resolved. I do want to let you know that [redacted] issued your rebate in April, however we did not receive this until May. You will receive your check in July as promised in my last response. Please, let me know if you should need anything else.  Thank you,[redacted]Director of Operations[redacted]

On 1/28/15 we had a solar system installed designed by Altitude marketing under the name 1-800-solar-usa. For them to design the system we had to mail them copies of our 2014 monthly electric bills. The guarantee was that we were to expect to break even on our yearly bill. In 2015 we ended up paying $918.32 for that year. We complained to 1-800-solar-usa and to their credit they installed 4 more panels but at the end of 2016 we paid $625.96 total electric even though we used LESS electric than we did in 2015. So far this year (2017 1/30 to 4/28) we have had to pay $295.94 for only 4 months! I called 1-800-solar-usa and was informed that they may be out of business. The total cost for the panels was $47000 and we still owe $26000 for solar panels that are not doing the job as promised. There are two possible outcomes that would satisfy our complaint. (1.) we are awarded more panels installed to bring our annual electric bill to $0 or (2.) Altitude Marketing pays off our $26000 on the remainder of our loan. It would be noted that winter months we will pay some electric but the longer sunnier summer months we should get a credit to offset so at the end of the year we break even on the electric bill.

Complaint: [redacted]
I am rejecting this response because: According to the agreement provided by 1-800-Solar, it clearly states that the rebate is $5016.00 from our utility company ([redacted]).  This check went to 1-800-Solar first.  We had to go through a very lengthy process just to get the rebate that 1-800-Solar sent to us in the amount of $3416.69 Ck #44587, which was issued on March 18,2016.  Attached is a email from the office manager of 1-800-Solar, that clearly states 1-800-Solar USA would issue a check for the difference to ensure we received our full amount of the utility rebate stated in the contract, which would be $1599.31.
Sincerely,
[redacted]