Altitude Marketing Inc.

Hello,I know that this was not what you wanted to hear unfortunetly due to this complete restructure we have had to create a budget of all finacial aspects. We are aware of the monies that are owed to you and we will get this completed. I am still waiting for this update and will notify you as soon as I get a reply. Please contact me directly if you should need anything. Thank you,[redacted]Director of Operations1800SolarUSA###-###-####

Hi [redacted], I apologize for not getting back with you. It looks like our last communication was from 12/22/17. You had inquired about your roofing estimate....The company has been dealing with a restructure, we have taken over for the [redacted] location and have been trying to rebuild from this. Due...

to the this we have been put on hold from all funds. We are aware of the monies that are owed to you and have you on our list. As soon as this gets sent out, you will be immediatley notified and will also be sent an email with the [redacted] tracking number. We truly appreciate your patience with this and we will keep you updated as this moves forward. Please let me know if you have further questions/concerns, We do apologize for the lack of communication during this time. Please be assured that we are here for you.  Thank you,[redacted]
[redacted]
[redacted]

We have been in contact with this customer. We have also come to an agreement and this has been resolved. Thank you,[redacted]Director of Operations[redacted]

This customer does not qualify to be refinanced due to his credit. We do not guarantee that they will be refinanced. We do tell customers that we have different lenders that they can work with. In this case we have sent his project to all of them. He has rejected offers and now there is nothing we can do for him. This is due to his credit and a lack of a down payment. We have explained this to Mr. [redacted] several times. As for the production issues, the customer was charged for the 3 panel addition however we added an additional 4 panels at no charge to the customer. This was a courtesy for under producing. If we find that there are still issues with his production then we will get approval for an additional addition. Please let me know if you have further questions or need anything in regards to this.    Thank you, [redacted]

Complaint: 11032137
I am rejecting this response because:  Once again,...

Solar USA has told me for months that they would credit the money back into my Greensky account, but they don't.  I attempted to contact Greensky today, 2-5-16, but was only able to reach a recording.  I was not able to speak to a person who could verify the status of the account.  Again, I will not consider this matter closed until Solar USA actually refunds the money as promised.  I was promised on June 22, 2015, that they would refund the money, however, they have not done it.  They have promised to take care of refunding the money for 7 1/2 months and they have not done it.  This complaint will not be resolved until the money is refunded.   
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/27) */
Hello,
As far as we knew the customer stated above has passed away. We are truly sorry for this but, we would like to know if this is his POA or at least who we are talking too?
Thank you,
[redacted]
Customer Relations...

MGR.
XXX-XXX-XXXX
Fax XXX-XXX-XXXX
[redacted]@1800solarusa.net
Initial Consumer Rebuttal /* (3000, 8, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IT is true my father [redacted] has passed on , im filing this complaint on his and my mothers [redacted]) behave. Since my initial filing they (AMI) has returned and managed to connect the array to the grid 7/28/15.At this point it is in doubt the array will produce enough power to zero out my bill ,as promised, We will not know untill september which will reflect our august usage.If my august bill comes in at $ 0.00 or not Ive consulted 2 independant professionals that claim the 22 panels installed WILL NOT do the job. There are still other isues , like the rebate from the service provider, six less panels than originailly planed, replacement of the windows and back door , and the 10 months electricity lost due to there neglagance to perform the installation in a timely manner. I think we should wait till september,s bill comes in to see where we stand. thank you [redacted],POA
Final Business Response /* (1000, 16, 2015/10/07) */
We will be crediting the utility rebate towards the customer's Greensky account. Let it be known that the project was only delayed due to the passing of contact on the contract ([redacted]) the name in which this complaint is falsely being placed under. [redacted] is the only POA listed on the contract and the only person we are legally allowed to speak to, not Thadd [redacted] the one who is making this complaint. We have fulfilled all duties except the window install which Thadd will not let us move forward with. We are completely refunding the contract with no admin fees to help solve the customers complaint. I will attached the contract stating that [redacted] is the POA and not Thadd.
Final Consumer Response /* (3000, 18, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only proposal that is ecceptable is , the finance company (GreenSky Credit ) is to be refunded $39,000.00 dollars on or before April 1st 2016.

Initial Business Response /[redacted]/
In regards to Mr. Roundtrees complaint, Mr. [redacted] signed a contract to purchase a solar system on May 23rd, 2015. On this same date Mr. [redacted] also signed off on Greensky loan documents on top of the credit application that was signed as...

well. I have attached all documents for your viewing. We reached out to Mr. [redacted] on our around May 26, 2015 in order to begin working on his project. At this point Mr. [redacted] asked for more time before we began the project. We reached back out to Mr. [redacted] again on June 19, 2015 to discuss beginning his project and at this point Mr. [redacted] stated he would like to cancel this project and no longer wants it. The situation was explained to Mr. [redacted] that he was legally bound to this contract and that he would either need to proceed or pay the set amount in order to break the contract. As for the withdraw of $13,400 that had been drawn against his loan (that he will not have to begin paying on for 18th months after May 25th) it is stated in his contract that we will immediately begin to pull funds for materials and this had been explained to Mr. [redacted] during the point of sell as well. Mr. [redacted] is in fact in a legal contract with us and have an open loan with Greensky that he personally authorized. Please see attached the contract,utility approval, loan approval,credit application and spec sheets for this project.

Complaint: [redacted]
I am rejecting this response because: I never rejected any offers to get this refinanced.  We got approved for a loan for approx $10000.00 less than what was owed and we were trying to work with you on finding financing on the remaining balance.  The bank wouldn't fully approve that loan until we secured funding for the remaining balance that the loan did not cover.  By the time anything got figured out the loan approval was past the 30 day approval so we had to reapply for that loan which they denied due to our credit being hit constantly for trying to get approved for the difference.  I have since started a debt management program which is going to further hurt my credit.  I am willing to accept the consideration from you to make good on the production issues with the system with seeing if you can add more panels to cover the  under production if these new panels that got added do not cover the useage.  I want to try to get the production issues resolved with your company and just have to eat the fact of me having to go through the debt program and further ruining my credit until I am through with this program to get the system paid off. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Your Company's failure, by providing us the appropriate 2015 federal tax forms for our tax credit rebate and our Utility rebate check caused us to accrue interest charges of $9,151.35.  Although, OUR Electric Company paid you our rebate check of $8,120.00 back in April 2016 (going on a year), you have only given us $1,000.00 of that rebate.  Restructuring your finance department should not affect your customers rebates!    When we agreed to get these panels, we were expected to borrow $13,000 to $15,000 from our bank AFTER all rebates were collected within an 18 month period. The bank was understanding with us when I explained to them the situation here.  They graciously brought down our interest from $9,151.35 to $5,380.00.  All we asked was for help in understanding the system, how and when the rebates would be provided to us to pay accordingly and your company failed customer service.  My wife and I have discussed how your company will make this right, pay the remainder of the interest of $5,380.00 to the bank, send us our remainder $7,120.00 from our utility rebate and again we ask for someone to show us how and understand these panels.  I asked numerous times for help to no avail.  I will wait for your response to see how you will make this right.  
Sincerely,
[redacted]

Yes, company name is Altitude...

[redacted]eting, that goes by another name of Solar USA. Solar USA is the only name was given to me.   at this point (Altitude [redacted]eting/Solar USA) has not given me any offers to mend this situation in any kind of way. I have been a victim of fraudulent due to lack of ownership of this company and by  them not abiding there written contract which is (Altitude [redacted]eting/Solar USA).
Sincerely,
[redacted]

This rebate is being issued on April 8th 2016. It will come via USPS. Please, let me know if you have further questions.My direct line is [redacted]
 Thank you,[redacted]Director of Operations

Initial Business Response /* (1000, 6, 2015/08/27) */
1800 Solar USA has installed a solar system for the [redacted] residence and performed 99% of the tasks on the agreement. The windows on the agreement cannot be done as they are a mulled into a bay window and we cannot remove the windows from the...

existing bay without damaging the home. We offered a $2000 discount for this. With the solar agreement they did receive a energy package which we performed and completed, they also received and energy audit detailing the suggested line of improvements that we dont perform. On the agreement it lists the items taken care of with the energy package. Mr [redacted] said those were our responsibility to resolve those items, I explained to him those arent items that we do, we use the audit to clarify how efficient the house is or isnt. We do items for the energy pacakge, attic insulation, air seal, attic hatch seal, outlet gaskets, caulk, weather stripping, foam seal. The audit showed some items that werent on the agreement that Mr [redacted] wanted, we went and did them, minus the junction box insulating. We have fulfilled the agreement and offered a discount for the windows which werent done. I am not sure where Mr [redacted] is getting the pricing from, we have sent him the invoice.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time, I have not received an invoice of any kind even though I've requested it dozens of times. 99% of the agreement...I think not. The fact is all that has been done is the Audit, some insulation in the attic and the solar system install. Paperwork for rebates did not get done, and promised check to compensate for that is still just a promise. The salesperson specifically told us ...or as it appears...lied to us that the all items found on the audit would be fixed. So to remain factual the work can be done.
And the original windows were present at the time the saleperson wrote the contract and agreed to replace them. So the refusal to complete that portion of the contract, which is probably 20% of the contracted work, is simply not acceptable. I am awaiting estimates to have another contractor complete the work.
Since this a complaint about sales practices, I think it stands that their salesperson lied and promised the world....but if it's not clearly and definitively written in the contract, it's not going to happen...and even if it is in the contract the company will simply give discounts to absolve themselves of contracted work.
The end result is the contract is NOT fulfilled as agreed upon by both parties. 1800SOLAR has decided that they can change the contract unilaterally which is not legal in CO or the USA.
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (4200, 18, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not and have not accepted their proposed $2000 return for not doing the contracted work that I have been quoted by 3 other window installers is going to cost me $6500.
I have still not received an itemized breakdown of costs for services billed. Yes they have resolved the gross overbilling after 9 months and they have redone the attic insulation again....again ignoring the energy audit findings work.
I have no idea how they can say that everything is fine. A resolution of failure to perform contracted obligations needs to be agreed upon by parties I believe.
And we haven't begun to see results that their salesperson put in writing, estimating the solar panels would save $2100 a year....currently after 4 months I'll be surprised if it's $1000 a year.
Final Business Response /* (4000, 20, 2015/10/21) */
We honored the CSU rebate that the utility company did not honor of $7150, we also honored a back end rebate of $3000 that would come at the end of 12 months of monitoring the bills to assure the system was at capacity and credited back $2000 for the window not being able to be completed. In all we gave a check back to Mr [redacted] for $12150 for items. We have went above and beyond to try to satisfy Mr [redacted], the utility rebate wasnt honored by the utility company so we honored it. We are trying everything we can to put a smile on Mr Hayeks face, we even went and added insulation to the entire attic not just the space he wanted, our goal is to satisfy everyone.

Initial Business Response /* (1000, 5, 2015/06/11) */
[redacted],
I have several email messages myself pertaining to this issue. I also have read stamped emails to you that have been unanswered. I have tried to contact you numerous times. My staff has also tried to reach you via phone and have left...

you messages. As part of the agreement that you signed and initialed you were supposed to come up with three referrals. We have already given you countless opportunities to turn in this information. This is a rebate from us that was not fulfilled by you. Per [redacted]'s email he stated that if you turn in the referrals he would send you the rebate. You did not respond to this nor my email stating that you had a time limit. You left messages in our call center then would never answer your phone when I returned your call. My direct line is in the contact list that we sent you in a welcome email it is also on the bottom of all of my emails. We have tried to get you to send in the information that we needed for this since April 28th 2015. The time limit that we gave you was June 1st. I have attached the documentation that I talked about above. I have also provided the signed and initatled copy of your agreement and the terms and conditions in order to qualify. Please let me know if you should need anything else.

Thank you,
[redacted]
Customer Relations Mgr.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bottom line is this:
1. You/[redacted], the owner, promised to pay all my electric bills if they didn't balance out to zero after a year. I am attaching the documents. Including the last bill you asked for, and I sent to you via e-mail.
That total is $1110.53 (You have avoided addressing in every correspondence we've had.)
2. Your company ([redacted]) promised that they/he would get the 3 referrals I need for the rebate. I have also explained that I can not in good conscience give your name to my friends since our relationship has been tenuous at best. Your company made a promise, that should be honored.
Final Business Response /* (4000, 13, 2015/07/27) */
To Whom It May Concern,
As an act of good faith regarding this matter, we 1800 Solar USA agree to pay [redacted] the amount for which she has asked for. This amount is stated above for $1860.53. This will be sent to this customer via USPS in the form of a check. Please know that this does take 4-6 weeks for processing. If you should need anything else please call me directly at XXX-XXX-XXXX
Thank you,
[redacted]
Customer Relations Mgr.
XXX-XXX-XXXX
fax XXX-XXX-XXXX
[redacted]@1800solarusa.net
Final Consumer Response /* (2000, 15, 2015/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I was informed on Monday, Aug 1 that the check would be sent overnight the following day but...

according to the tracking, it wasn't shipped until Thursday with a scheduled delivery of Tuesday, Aug 9.  I do not consider the complaint resolved until the check is received and funds are verified.
Sincerely,
[redacted]

Hello,  Our records indicate that we spoke to you yesterday the 13th of September. I believe that you spoke to [redacted] in customer service. am looking into this and will communicate with you directly from this point forward. I will send you an email to the address that we have so that you...

have all of my contact information. I am very sorry to hear of your frustration. Please reach out to me if you have questions or concerns. Thank you,[redacted]Director of Operations1800SolarUSA###-###-####

Complaint: [redacted]
I am rejecting this response because:There is no excuse for them not to release my rebate. This project has had one delay after another and I havebeen very patient with this company. I have contacted thiscompany many time and I have had nothing but excuses. There is no reason this company not to release the rebate. 
Sincerely,
[redacted]

Hello [redacted],Please know that we have every intention to get this utility rebate out to you, this was promised to you and we are honoring this. Please know that we are going through a restructure. I know that this is very frustrating and we as a company are doing everything that we can to get this...

out to you. We are aware of the monies owed to you and as soon as we can, we will send you a check in the amount of $2280.00 This will go out via [redacted] and you will receive an email with a tracking number when it it sent. Please let me know if you should have further questions/concerns. We thank you for your patience during this time.Thank you,[redacted]
[redacted]

I apologize for your frustrations. We have always had our referral amount bonus set at $250.00 dollars... Can you please provide me with the documentation and I will submit this immediately to our accounting department. Thank you,[redacted]Director of Operations[redacted]

We have reviewed all of the information in your statements. The statement that you provided is full in inaccuracies, this includes you coming into our office. We have made every attempt to resolve this dispute and as a company we have gone above and beyond. You have received significant discounts as well as additional materials at no cost and we are not willing to refund any additional funds to this project.  Thank you, [redacted]Director of Operations[redacted]

Hello, This check was sent out. We have sent this customer the Fed Ex number showing the tracking information. Thank you,[redacted]Director of Operations[redacted]