Altitude Marketing Inc.

We have made numerous attempts by customer service, collections and the production manager to contact the customerWe have been trying to contact the customer for his final payment, there was no response made by himA delay letter was sent on April 6th We did provide a read email
showing that he read it on April 7th Right after reading the letter he finally called collectionsMr *** had only mentioned he was waiting for his utility meterI explained as it is written in his contract, that we have completed his job with all items listed as completedWe have submitted all items to the utility company for the meterThat part is now out of our handsHe then agreed to send in the final check of $27,by mailHe never mentioned any other concernsInstallation can take up to five months, he was installed within monthsI have provided the emails between the company and Mr***Please, let me know if you need additional information. Thank you,*** ***Director of Operations***

Hello, I talked with the accounting office and this check will be going out todayI am having this sent via *** and will send this customer the tracking numberAs for her system, this is producing an average of KWH monthlyI have attached this information for your reviewWe typically
will track a system for a full year for accurate data, at that point we would do a full review and let the customer know if we are seeing production issuesPlease let me know if you should have further questions I am happy to help any way that I can.Thank you,*** ***Director of Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** thank you for your help Revdex.com

Complaint: ***
I am rejecting this response because I do not feel I can accept this response until the issues have been resolved I do believe at this point they are working on it but I still have a problem that is not yet resolved
Sincerely,
*** ***

Hello,We just received a call from this customer yesterdayHe did address his concerns to Kacey, We are looking into a resolution for his CPS rebateWe are also addressing his other concernsWe would be happy to go over the terms of his Study home rebate when he completes the requirementsWe did
figure out that he was calling an invalid number with the TX officeI do believe that we are working to address his concerns and will continue to do so until this is resolvedIf you should have further questions or need anything please call me directly. Thank you,*** ***Director of Operations###-###-####

Hello, We do have this refund in processing and it is set to go back to (Greensky) Sunbank on March 4th Please reach out to me if you have any questionsThank you,*** ***Director of Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11118875, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
Sincerely,
*** *** This is the exact same response I got the first timeI responded to that, with the appropriate documentation

We have received the complaintHowever, I'm not sure it is this companyPossibly, Altitude ***eting IncWe are investigating on our endWe will keep you updated throughout the processThank you

Hello,I do not see an attachment, please send this to my emailIf this was promised to you then I will definetly make sure that this gets out to youI do also have the financial documents from Service Finance if you would like to have thoseThey were signed and we did have the approval from youPlease just send me the emails so that I can get this to our accounting officePlease let me know if you have any other questions or concerns. Thank you,*** ***Director of Operations###-###-####***@1800solarusa.net

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
My complaint against Altitude Marketing concerning not sending the promotional $has been resolved. I hold them in good standing of our original contract
Sincerely,
*** ***

Initial Business Response /* *** ** *** */
Mr***'s system is a very powerful system, we have agreed to add an additional panels at no chargeThe reason for the delays have been abweather, we are in catch up mode and the weather has allowed us to gain ground thus farMr
*** will receive the additional panels free of charge which will put his system way over the previous agreed amount
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though it took very long to fulfill the promise, in the end they did the panels ar now finally installed and workingBTW, this was never about the performance of the panels this was about a promise not being metIt is not the systems fault if a sales guy misrepresents it or makes promises it cannot deliver

Hello, We received this CPS rebate check in the middle of JuneWe have this boarded for payment and it will be issued August 17thThe customer will receive a Ftracking number by email on this is mailedPlease call me directly if you have any questions. Thank you,***
***Director of Operations***

Initial Business Response /* (1000, 11, 2015/05/16) */
This info will be researched and name and number will be removed from our data base
Initial Consumer Rebuttal /* (3000, 13, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this company
promised to do this years ago, but did not stop calling meI do not believe it will do so nowthis company needs to stop forever its illegal marketing tacticsit needs to verify all phone numbers with state & federal do not call lists before making telemarketing or fake "survey" callsit needs to be fined
Final Business Response /* (4000, 15, 2015/06/10) */
We are having an issue with an Indian company using the name SolarusaThis is not us we are in the process of filing a complaint with fccPlease contact us directly so we may include your info as part of this complaintAlso there is a quick questioner that we would like for you to fill outTo better assist the both of us from these receiving and having to deal with these calls
Final Consumer Response /* (2000, 17, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They should have my contact informationThey can send the questionnaire to ***@yahoo.comI am glad they are trying to resolve this

Initial Business Response /* (1000, 9, 2015/08/12) */
As of today all issues have been addressed and or corrected

Tell us why here...I apologize for your frustrationsWe have always had our referral amount bonus set at $dollarsCan you please provide me with the documentation and I will submit this immediately to our accounting department. Thank you,*** ***Director of
Operations***

Hello ***,I wanted to make sure that I had all the information correct before I respondedI show the opposite of what you are claiming in your complaintWe have explored all options to help you with your financingWe started working with you on this process on 9-20-when we sent your
information to our contact at *** ***, They had you approved for 22,with a downpayment form you for the remaining balance of the loanIt was our understanding that you would use your tax credit credit per our program instructions and put it towards your loanWhen you recived this credit you used it elsewhereThis was a major issue due to you needing a downpayment for the refinancing of your loanWithout this downpayment your loan was deniedWe then tried to get this done through three different lendersUnfortunetly you could not get refinacedI do believe that we have gone above and beyond for youWe are sorry that you could not get refinanced but this is now out of our handsIf you have any questions or concerns about your production please let me know. Thank you,*** ***

***, I do apologize for not getting back to you soonerI have been dealing with a lot of personal sickness in my family and have not consistently been in the officeI do understand your frustration and we really do appreciate your patience with usDue to this complete restructure
that we have had to endure we have a very limited budget amountWe are waiting for word this week and should know more On the 16th of NovemberWe as a company are aware of the monies that are owed to you and we will take care of this as soon as this is in the budgetI know that this is not what you want to hear and if we could pay this out today we wouldwe just cannot do it todayI do believe that this will all be corrected by the end of NovemberPlease just be patient a little while longer and we will get you what is owedWe do truly appreciate you as a customer and are doing everything that we can to get this out to you Thank you, *** *** *** *** Director Of Operations Solar USA Direct Line-###-###-#### Fax- ###-###-#### ***@1800solarusa.net

Hello,The email attached shows that we are currently working on this customers production issues. I did not know about the referral that sold until this was mentioned here. I will get this matter over to accounting today, it will be released next Friday. As for the study home rebate, we did have...

some problems with one of the referrals numbers being disconnected. We do however have this set to go out in Mid February. I apologize that you feel this way. Please know that you can call me anytime with my direct number.  Thank you,[redacted]Director of Operations[redacted]

This was sent to this customer yesterday on May 24th 2016. They should have this. Please call me directly if you have any questions. Thank you, [redacted]