AM Resorts

To whom it may concern, To my understanding, this complaint was replied to by [redacted] and the resort AMResorts does not participate in daily operations or management of the resorts in the Caribbean and MexicoWe provide services such as marketing and Brand Management to themThank you for your consideration, Robin P [redacted] Customer Care SpecialistAMResorts Campus BlvdNewtown Square, PA [redacted] [redacted] @amresorts.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have attempted to send emails as to how to proceed to receive the day stay but have gotten a responseI accept on the grounds that the coupons are receivedOnce they are received this complaint can be considered resolved Regards, [redacted]

AMResorts LP is in receipt of your inquiry regarding Mr [redacted] Please be advised that AMResorts LP, is not in a position to respond, as we do not own, operate, manage or control the hotel, but rather provide services involving marketing, promotion, advertising and brand management to the resortAs a gesture of goodwill we have forwarded Mr [redacted] comments to the Zoetry Paraiso de la Bonita resort for their review and follow up Regards, Robin P [redacted] AMResorts Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from AMResorts is disingenuousThe AMResorts website brands Zoetry as one of their resorts, and provides booking options to this and all of their branded resortsThe Zoetry front desk manager’s business card references parent company AMResortsThe AMResorts website states that their brand management service commitment “...flows from the top down, resulting in a high level of owner and guest satisfaction.” Lastly, Sergio J [redacted] , the front desk manager who detained us on property until duplicate payment could be procured under duress, implicated AMResorts as being the driving force behind his actionsI therefore expect AMResorts to take a proactive and driving role in resolving this dispute; I am looking for AMResorts to provide the high level of guest satisfaction that I did not receive while staying at one of their branded resorts Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Although I appreciate [redacted] ***'s offer, I will never stay at the [redacted] even if it is free I cannot comprehend how a resort can not log in any complaints of my stay, this further shows how the resort's employees are against the customer and try to cover their own *faults* I have attached the picture of my fish plate I received at [redacted] on the evening of July 2nd, If you look closely, I have toasted MAGGOTS on my food I asked the waiter and pointed to it and asked him what it was and he said it was a "rice" I asked "CAN YOU TELL ME WHAT KIND OF RICE?" He could not respond because he didn't know I asked him to ask the chef and about minutes later her came back, picked up my plate quickly and made a rude remark in Spanish, saying...."are you done with your fish and "gusanos" meaning worms I did not eat my dinner He took the plate away and walked back to the kitchen At this point, the way I looked at it, I"ve been battling so many "situations" and never had anyone resolved it for me This was another lost cause I promptly got up and left with my daughter I work in the food service industry for many years, and of all the chefs I know, not one can tell me that it was rice after they look at this picture Please zoom in and see the worm segments on my plate, these are maggots and not rice I am still VERY DISGUSTED AND ANGRY that this happened on my VACATION!!!!! I never take time off of work and take my family to the beach, so I am very, very disappointed beyond words that I do not have beautiful memories I spent over $6,to go there and all I have are plenty of complaints I've spent that kind of money at other places and it was worth it, this place was ABSOLUTELY NOT WORTH IT I understand the ant situation and mosquitos but I was not offered to switch rooms We were a family of five, and they wanted to split us up, and I couldn't leave my children in their own room I honestly think I should file legal action against the [redacted] for their unsanitary ways They also don't wash their cups at the pool bar, they just put them in a water and sanitation bucket Truly disgusting resort.Regarding the mold raspberries...apparently I should've taken a picture of that too Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yesterday I spoke with Manuel Leonardo and he addressed the issue Please close the complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please advise the business of my current address to send the certificates, which should be used to cover people staying at any [redacted] resort.Thank you! Regards, [redacted] Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for taking the time to write your comments to us regarding your stay at [redacted] Cozumel We sincerely regret the inconvenience you encountered While your comments are very important to us, AMResorts LP does not own, operate, manage or control the [redacted] [redacted] ***, but rather provide services involving marketing, promotion, advertising and brand management to hotels and resorts in the Caribbean and Mexico Regards,Robin P [redacted] AMResorts Customer Care Campus Boulevard Newtown Square, Pennsylvania

Thank you for contacting AMResortsThe issue that you are having is contacting the Unlimited Vacation Club, who awarded you the certificateI will forward your complaint to my contact, (quality@ [redacted] .com) for assistanceKind regards, Robin P [redacted] AMResorts Customer Care [redacted] ***Newtown Square, Pa***

---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Jun 1, at 9:AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] *** < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts Date: Mon, Jun 1, at 9:AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Thank you for contacting AMResorts Customer CareWe do appreciate hearing from you as feedback is the key to our continued success Please be advised that AMResorts Customer Care takes your feedback very seriouslyYou can be assured that we will research your concerns and send a written response to you regarding this matterAMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from usWhile we do our best to complete the research within 10-business days, please note that time to time there may be extenuating circumstances which may require additional timeAs long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.Thank you in advance for taking the time to bring this matter to our attentionAs always, we appreciate and value your comments.AMResorts Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] We are rejecting this response because: This response is neither accurate nor helpful [redacted] is located at AM Resort's [redacted] Resort Cozumel which is plainly listed on AM Resort's website [redacted] uses the exact same hotel rooms as [redacted] Resort We ask Revdex.com to review the website and confirm that [redacted] Resort Cozumel is an AM Resorts properties Our contract was sold-out along with the resort We have received no response from [redacted] to our inquiries We request AM Resorts to provide the name, address, phone number, and email of a responsive point of contact at the Resort who may address our concerns We also reiterate that we seek reimbursement of unused points to buy out our contract.Regards, [redacted] & [redacted]

To Whom It May Concern: To the best of my knowledge the resort has offered a night return stay certificate which I have attached As you know, AMResorts provides services involving marketing, sales, promotions, advertising and brand management to hotels and resorts in the Caribbean and Mexico We do not manage, own or operate the propertiesKind regards, Charlotte RW [redacted] ###-###-#### / [redacted] Style Definitions */

AMResorts is in receipt of your inquiry regarding [redacted] yes;"> Please be advised AMResorts LP, is not in a position to respond, as it does not own, operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the resort As a gesture of goodwill we have forwarded your correspondence, along with [redacted] 's comments to the resort for their review and follow up We trust that the Hotel and property owners will take care of this matter promptly Regards, AMRESORTS [redacted] Customer Care Manager

AMResorts is in receipt of your inquiry regarding [redacted] and [redacted] yes;"> Please be advised AMResorts LP, is not in a position to respond, as it does not own, operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the resort As a gesture of goodwill we have forwarded your correspondence, along with [redacted] and [redacted] 's comments to the resort for their review and follow up We trust that the Hotel and property owners will take care of this matter promptly Regards, AMRESORTS [redacted] Customer Care Manager

AMResorts is in receipt of your inquiry regarding [redacted] yes;"> Please be advised AMResorts LP, is not in a position to respond, as it does not own, operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the resort As a gesture of goodwill we have forwarded your correspondence, along with ** [redacted] 's comments to the resort for their review and follow up We trust that the Hotel and property owners will take care of this matter promptly Regards, AMRESORTS [redacted] Customer Care Manager

From: Revdex.com of Metro Washington DCDate: Wed, May 10, at 12:PMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: Customer Care Amresorts Date: Wed, May 10, at 12:PMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com Thank you for contacting AMResorts Customer CareWe do appreciate hearing from you as feedback is the key to our continued success Please be advised that AMResorts Customer Care takes your feedback very seriouslyYou can be assured that we will research your concerns and send a written response to you regarding this matterAMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from usWhile we do our best to complete the research within 18-business days, please note that time to time there may be extenuating circumstances which may require additional timeIf you have received this auto response from us, you can rest assured we have received your emailThank you in advance for taking the time to bring this matter to our attentionAs always, we appreciate and value your commentsAMResorts Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: Revdex.com of Metro Washington DCDate: Mon, Jan 23, at 10:AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts Date: Mon, Jan 23, at 9:AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Revdex.com Thank you for contacting AMResorts Customer CareWe do appreciate hearing from you as feedback is the key to our continued success Please be advised that AMResorts Customer Care takes your feedback very seriouslyYou can be assured that we will research your concerns and send a written response to you regarding this matterAMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from usWhile we do our best to complete the research within 10-business days, please note that time to time there may be extenuating circumstances which may require additional timeAs long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.Thank you in advance for taking the time to bring this matter to our attentionAs always, we appreciate and value your comments

Dear [redacted] ***, We are truly sorry to hear about this inconvenience that you enduredI have reached out to the [redacted] Los Cabos management in order for them to contact you and assist youAMResorts has no knowledge of this complaint prior to receiving this notice from Revdex.comWe are a brand management company and do not own, operate, manage or control the resortsThe staff including the General manager all work for the owners of the resort As I have previously stated, I have forwarded your complaint to the resort management so that they may follow up with you directly and offer their assistance Kind regards, Robin P [redacted] AMResorts Customer Care