AM Resorts

---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Jun 1, at 9:AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] *** < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts Date: Mon, Jun 1, at 9:AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Thank you for contacting AMResorts Customer CareWe do appreciate hearing from you as feedback is the key to our continued success Please be advised that AMResorts Customer Care takes your feedback very seriouslyYou can be assured that we will research your concerns and send a written response to you regarding this matterAMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from usWhile we do our best to complete the research within 10-business days, please note that time to time there may be extenuating circumstances which may require additional timeAs long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.Thank you in advance for taking the time to bring this matter to our attentionAs always, we appreciate and value your comments.AMResorts Customer Care Team Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

From: Revdex.com of Metro Washington DC < [redacted] >Date: Tue, Feb 10, at 10:AMSubject: Fwd: # [redacted] ResolvedTo: [redacted] < [redacted] >---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Mon, Feb 9, at 2:PMSubject: # [redacted] ResolvedTo: [redacted] Cc: [redacted] < [redacted] >After filing a complaint with the Attorney General’s office for the state of Alabama a few weeks ago, I filed a complaint with you last week regarding Unlimited Vacation Club by AM ResortsI received a check for the amount owed me this last Friday.Thank you for your help.Best regards, [redacted] ***

AMResorts LP is in receipt of your inquiry regarding ***. [redacted] . Please be advised AMResorts LP is not in a position to repond, as it does not own, operate, manage, or control the hotel but rather provides services involving marketing, promotion, advertising and brand management... to the resort. As a gesture of goodwill we have forwarded your correspondence, along with ***. [redacted] to the resort for their review and follow up. We trust that the hotel and the property owners will take care of this matter promptly. Regards, [redacted] AMResorts Customer Care

From: BBB of Metro Washington DC<[email protected]>Date: Thu, Feb 16, 2017 at 2:34 PMSubject: Fwd: Automatic reply: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @mybbb.org>---------- Forwarded message ----------From: Customer Care Amresorts <[email protected]>Date: Thu, Feb 16, 2017 at 2:30 PMSubject: Automatic reply: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: RevDex.com <[email protected]>Thank you for contacting AMResorts Customer Care. We do appreciate hearing from you as feedback is the key to our continued success. Please be advised that AMResorts Customer Care takes your feedback very seriously. You can be assured that we will research your concerns and send a written response to you regarding this matter. AMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from us. While we do our best to complete the research within 18-21 business days, please note that time to time there may be extenuating circumstances which may require additional time. If you have received this auto response from us, you can rest assured we have received your email. Thank you in advance for taking the time to bring this matter to our attention. As always, we appreciate and value your comments. AMResorts Customer Care Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: in your first response it was about not being responsible and now that the investigation has been completed you want to say , " that we received something so we should go away" I believe you need to step up and take responsibility for your part in this mess, as far as we spent the time in Jamaica Yes we did and we did it the best we could in spite of not getting what we paid for and all the disappointment Regards, [redacted]

AMResorts is in receipt of your recent in inquiry regarding [redacted] c ontinued displeasure with our recent response Please be advised that we have contacted Now Larimar Resort once again with [redacted] s remarks We are pleased to advise the resort has agreed to refund (3) nights of his stay A refund in the total amount of $ 2,has been applied to his credit card that was used for payment Please allow 5-business days to see the refund reflected on [redacted] credit card Regards, AMResorts Laurie B [redacted] Customer Care Manager

AMResorts is in receipt of your inquiry regarding [redacted] Please understand AMResorts LP does not own or operate the [redacted] *** AMResorts is a marketing and distribution company that provides services to the properties that are serving the [redacted] *** In addition, AMResorts LP does not own, operate, control or manage [redacted] Resort, but rather provides services involving marketing, advertising, promotion and brand management to resorts Therefore, when your correspondence was recieved we contacted the upper managment of the resort for their review and follow up Attached, please find the response from [redacted] ***, General Manager of [redacted] ***We thank you for your kind considerationRegards, Laurie B [redacted] AMRESORTS Customer Care Manager

We are in receipt of your inquiry regarding [redacted] Please be advised booking [redacted] has been completely cancelled without penaltyPer [redacted] ’ request It may take 5-business days to see the refund reflected on his credit card statement Regards, AMResorts Laurie B [redacted] Customer Care Manager

AMResorts is in receipt of your inquiry regarding [redacted] Please be advised AMResorts LP, is not in a position to respond, as it does not own, operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the resort As a gesture of goodwill we have forwarded your correspondence, along with ** [redacted] s comments to the resort for their review and follow up We trust that the Hotel and property owners will take care of this matter promptly Regards, AMRESORTS [redacted] Customer Care Manager

Thank you for contacting AMResortsOur records indicate that **& [redacted] have been contacted and their refund of the unused portion of their reservation is being refunded to them Thank you, Robin P [redacted] Customer Care AMResorts Campus Blvd Newtown Square, PA [redacted] @amresorts.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: AM Resorts has dozens of complaints filed through the Revdex.com that were settled Some complaints that were filed were on behalf of businesses owned by AM resortsRobin's past complaints are visible and she dealt with customer service complaints in the past and credited and or refunded customers that filed complaintsShe claims that she is only a marketing company but it clearly show on Revdex.com.ORG all the complaints she has answered in the past on behalf of AM resorts Regards, [redacted]

To whom it may concern, This complaint is unfounded [redacted] has not been charged twice for any reservationThe travel industry is very regulated and despite repeated requests, [redacted] has been unable to provide us with proof that he is a registered Travel AgentWe have had at least one credit card dispute for a reservation made by [redacted] and one or more of the credit cards that he has provided have been under different names and not those of the travelersThe travelers are asked to pay at check in and the credit card used in a different name on the reservation is subsequently refundedThank you for your consideration in this matterSincerely, Robin P [redacted] AMResorts Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AM Resorts is an American company that is marketing, selling and managing a VIP area that is contractually belonging to myself and other timeshare ownersThey are prohibiting access to this area that we have a contractual right to and are selling the same area to other American citizens (as well as international travelers)This is beyond unethical and is in violation of my contractAM Resorts is selling property that is not for sale - it has already been purchased and yet they are prohibiting the owners from using the facilitiesTheir denying responsibility shows their unethical behavior, their lack of integrity and their immoral business behaviorThis would be criminal if occurring on American soilSince they are an American company, I do believe it is criminalThis would be comparable to a real estate agent selling a house and then selling it again to another person and denying the first person access to the property they purchased Regards, [redacted]

AMResorts is in receipt of your inquiry regarding [redacted] and [redacted] . yes;"> Please be advised AMResorts LP, is not in a position to respond, as it does not own, operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the resort. As a gesture of goodwill we have forwarded your correspondence, along with [redacted] and [redacted] ' comments to the resort for their review and follow up. We trust that the Hotel and property owners will take care of this matter promptly. Regards, AMRESORTS [redacted] Customer Care Manager

AMResorts is in receipt of your inquiry regarding *** *** displeasure with of his recent
stay at Now Larimar Resort.
Please understand AMResorts LP does not own, operate,
control or manage resorts, but rather provide services including, marketing,
advertising, promotion and brand management Each resort is independently owned. For this reason AMResorts is unable to issue
or authorize any compensation. That must
come from the Upper Management of the resort When AMResorts received
MrKerstetter’ s comments, we contacted the resort on his behalf.
On Mon, Mar 17, at 4:PM, E-Concierge Now Larimar
***
wrote:
Dear
Mr ***
Greetings
from our hotel Now Larimar Punta Can, I would like to thank you for sharing
your valuable feedback about your recent stay with usBefore
I begin we would like to express our most sincere apologizes for all the
inconveniences you and your wife have encountered during your stay here due a
series of unfortunate eventsWe
can understand your frustration, when you notice that the resort service, and
facilities were not what you expecting regarding aspects like the Jacuzzi
privacy, or the misunderstanding with the voucher, or the wineWe
are tremendously saddened by all that you describe and we do apologize for all
the inconveniences that these isolated and unexpected situations caused on your
holidayUnderstanding
your situation we tried to compensate you and your wife, and in a gesture of
goodwill, our hotel manager, offered you the romantic dinner, and snorkeling
excursion, the bottle of wine, and the free transportation to the airportWe
are deeply concerned that this situation had diminished the high expectations
that you had before you arriving to our hotel and we hope that you don’t lose
the faith in our Now Larimar Hotel
We do
apologize once again for this unpleasant experience and we would like to tell
you that if you decide to give us a second opportunity returning to the hotel
we will make sure you have not just the preferred services but a free
up-grade to our Preferred Club Master Suite Ocean Front View, with our warmest
service and attentions
We
appreciate your kindness and patience regarding this matter and we look forward
to giving you a warm welcome back very soonYours
faithfully,
*** ***
***
*** ***
Now Larimar & Secrets Royal Beach
Punta Cana Resort & Spa
AvAlemania
S/N, El Cortesito, Bávaro Beach
Provincia La
Altagracia, Dominican Republic
*** ** *** *** *** *** * * ***
***
Thank you for your kind considerationRegards,
AMResorts
Laurie AB***
Customer Care Manager

Dear *** ***,
It is unfortunate that you continue to be dissatisfied with our response to your correspondencePlease understand that AMResorts does not own, operate, manage or control the hotel, nor can we be held responsible for the obligations of other parties, namely the
party from which you purchased your timeshare
AMResorts is always concerned with the experiences of all of the guests at the resorts and we take very seriously any comments we receiveAccordingly, AMResorts is working with the owners of the property to implement a resolution that may satisfy the owners of the timeshare
Kind regards,
*** ***
AMResorts
Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thier response to do nothing but pass the blame and deny responsibility is unacceptable.
This company is indeed responsible for its actions and to deny this shows there lack of integrity and explains their current Revdex.com rating.
Our next step is to file complaints against *** *** group.
Regards,
*** ***

We are in receipt of your recent inquiry regarding *** ***
As previously advised AMResorts LP in unable to respond to *** ***'s concerns as AMResorts LP does not own, operate or control the *** *** ClubIf he has any questions he should contact the *** *** Club Legal Department
We will close this file due to the above reason
Regards,
AMResorts
Laurie *b***
Customer Care Manager

From: ***Date: Mon, Nov 30, at 10:AMSubject: RE: Case ID ***To: ***@myRevdex.com.org
To whom it may concern:RE: Case ID ***This case was successfully resolved with merchant and full credit of $was issued.Please consider this case closed and satisfactorily resolved as requested in claim.Thank you,*** ***
*** *** **Geneva, IL ***tel***P.S.Attached please find a copy of Revdex.com case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to us. However,
Given how very difficult it has been to receive any
response from **B***, we would like to know what the refund is in
dollars and when we will be receiving it
Regards,
*** & *** ***