AM Resorts

AMResorts is in receipt of your inquiry regarding [redacted].
yes;"> 
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort.
 
As a gesture of goodwill we have forwarded your
correspondence, along with [redacted]'s
comments to the resort for their review and follow up.  We trust that the Hotel and property owners
will take care of this matter promptly.
 
Regards,
AMRESORTS
 
[redacted]
Customer Care Manager

AMResorts is in receipt of your inquiry regarding [redacted].
yes;"> 
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort.
 
As a gesture of goodwill we have forwarded your
correspondence, along with [redacted]'s
comments to the resort for their review and follow up.  We trust that the Hotel and property owners
will take care of this matter promptly.
 
Regards,
AMRESORTS
 
[redacted]
Customer Care Manager

AMResorts is in receipt of your recent in inquiry
regarding [redacted] c
 ontinued displeasure with our recent response.
 
Please be advised that we have contacted Now Larimar
Resort once again with [redacted]s remarks.
 
We are pleased to advise the resort has agreed to refund (3) nights of his stay. 
A refund in the total amount of $ 2,091.00 has been applied to his
credit card that was used for payment.
 
Please allow 5-7 business days to see the refund
reflected on [redacted] credit card.
 
Regards,
AMResorts
 
Laurie B[redacted]
Customer Care Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response from AMResorts is disingenuous. The AMResorts website brands Zoetry as one of their resorts, and provides booking options to this and all of their branded resorts. The Zoetry front desk manager’s business card references parent company AMResorts. The AMResorts website states that their brand management service commitment “...flows from the top down, resulting in a high level of owner and guest satisfaction.” Lastly, Sergio J[redacted], the front desk manager who detained us on property until duplicate payment could be procured under duress, implicated AMResorts as being the driving force behind his actions. I therefore expect AMResorts to take a proactive and driving role in resolving this dispute; I am looking for AMResorts to provide the high level of guest satisfaction that I did not receive while staying at one of their branded resorts.
Regards,
[redacted]

Thank you for contacting AMResorts. The issue that you are having is contacting the Unlimited Vacation Club, who awarded you the certificate. I will forward your complaint to my contact, (quality@[redacted].com) for assistance. Kind regards, Robin P[redacted]AMResorts Customer Care[redacted]...

[redacted]Newtown Square, Pa. [redacted]

AMResorts is in receipt of your inquiry regarding [redacted].
Please understand AMResorts LP does not own or operate the [redacted].  AMResorts is a marketing and distribution company that provides services to the...

properties that are serving the [redacted].  In addition, AMResorts LP does not own, operate, control or manage [redacted] Resort, but rather provides services involving marketing, advertising, promotion and brand management to resorts.  Therefore, when your correspondence was recieved we contacted the upper managment of the resort for their review and follow up.  Attached, please find the response from [redacted], General Manager of [redacted].
We thank you for your kind consideration.
Regards,
Laurie B[redacted]
AMRESORTS
 
Customer Care Manager

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Feb 16, 2017 at 2:34 PMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts <[email protected]>Date: Thu, Feb 16, 2017 at 2:30 PMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>Thank you for contacting AMResorts Customer Care. We do appreciate hearing from you as feedback is the key to our continued success.         Please be advised that AMResorts Customer Care takes your feedback very seriously. You can be assured that we will research your concerns and send a written response to you regarding this matter. AMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from us. While we do our best to complete the research within 18-21 business days, please note that time to time there may be extenuating circumstances which may require additional time. If you have received this auto response from us, you can rest assured we have received your email. Thank you in advance for taking the time to bring this matter to our attention. As always, we appreciate and value your comments. AMResorts Customer Care Team

From: [redacted]<[redacted]>Date: Mon, Nov 30, 2015 at 10:33 AMSubject: RE: Case ID [redacted]To: [redacted]@myRevdex.com.orgTo whom it may concern:RE: Case ID [redacted]This case was successfully resolved with merchant and full credit of $2324 was issued.Please consider this case closed and satisfactorily resolved as requested in claim.Thank you,[redacted]
[redacted]Geneva, IL [redacted]tel. [redacted]P.S.Attached please find a copy of Revdex.com case.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: [redacted] did respond, to the complaint I had with them and how their representative mishandled this situation, however they passed the blame to [redacted] and AMResorts and claimed that they only provide service as a travel agency and that only the resort and resort ownership themselves (which is AMResorts) can issue a refund. Even after I asked them how that could be considering all entities are owned by [redacted], but still they told me AMResorts would be the one to refund me. Either way, both companies are unwilling to assist me in a $2800 refund, and instead I’m going to have to file a lawsuit now, and take this to a national media level as well, just like others have done with [redacted] and [redacted] with hiding rape and sexual assaults that people put in their reviews. [redacted] did however allow me to include it in mine, and thousands have already deemed it helpful.
Regards,
[redacted]