AM Resorts

To whom it may concern, This complaint is unfounded. [redacted] has not been charged twice for any reservation. The travel industry is very regulated and despite repeated requests, [redacted] has been unable to provide us with proof that he is a registered Travel Agent. We have had at least one...

credit card dispute for a reservation made by [redacted] and one or more of the credit cards that he has provided have been under different names and not those of the travelers. The travelers are asked to pay at check in and the credit card used in a different name on the reservation is subsequently refunded. Thank you for your consideration in this matter. Sincerely, Robin P[redacted]AMResorts Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Yesterday I spoke with Manuel Leonardo and he addressed the issue.  Please close the complaint.
Regards,
[redacted]

As indicated in our previous response, AMResorts LP, is
not in a position to respond to your correspondence, as it does not own,
operate, manage or control the hotel. 
 
Accordingly, we suggest that you contact the appropriate
parties with whom you have your contract.
 
Regards,
AMResorts
 
[redacted]
Customer Care Manager

AMResorts LP is in receipt of your inquiry regarding Mr. [redacted]. Please be advised that AMResorts LP, is not in a position to respond, as we do not own, operate, manage or control the hotel, but rather provide services involving...

marketing, promotion, advertising and brand management to the resort. As a gesture of goodwill we have forwarded Mr. [redacted] comments to the Zoetry Paraiso de la Bonita  resort for their review and follow up.  Regards,
Robin P[redacted]
AMResorts Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
At [redacted]/AMResorts presentation AMResorts was introduced as American based company located in Pennsylvania. Plus AMresort is listed on my contract as a company who should provide our vacations and owns [redacted] ( [redacted] Club. It states that AMResorts is a parent company of [redacted]. It says clearly on our contract [redacted] by AMResorts. But because we are US citizens we have a problem to deal with foreign entity of AMResorts. [redacted] as a foreign company who do not comply with US law and have no American business ethic and they have no responsibility in front of US customers. That 's why there are thousands of complains on the Internet about [redacted]/AMResorts who is operated by AMResorts. I'm sure that AMResorts who is behind [redacted] can settle our complain. AMResorts is an American company. It has lowest Revdex.com rating because the company participate in the fraud committed in Caribbean. Regards,
[redacted] & [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund transaction has been processed.
Regards,
[redacted]

AMResorts LP is in receipt of your inquiry regarding [redacted]. [redacted]. Please be advised AMResorts LP is not in a position to repond, as it does not own, operate, manage, or control the hotel but rather provides services involving marketing, promotion, advertising and brand management...

to the resort.
As a gesture of goodwill we have forwarded your correspondence, along with [redacted]. [redacted] to the resort for their review and follow up. We trust that the hotel and the property owners will take care of this matter promptly.
Regards,
[redacted]   
AMResorts
Customer Care

AMResorts is in receipt of your inquiry regarding...

 [redacted]. 
 
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort.
 
As a gesture of goodwill we have forwarded your
correspondence, along with **. [redacted]s
comments to the resort for their review and follow up.  We trust that the Hotel and property owners
will take care of this matter promptly.
 
Regards,
AMRESORTS
 
[redacted]
Customer Care Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] & [redacted]

Roman">
We are in receipt of your inquiry regarding [redacted] 
Please understand that AMResorts LP does not own or operate the
[redacted] Club.  AMResorts is a
marketing and distribution company that provides services to the properties
that are servicing the [redacted] Club. 
Therefore, when we received your correspondence we forwarded your letter
to the [redacted] Club for their review and follow up. 
Below, please find their response.
On reference to the above mention member, one of our Quality
Assurance executive has been in touch with them diligently since they were on
vacations at [redacted], and have addressed what their
complaint was. They have been talking more than 7/8 times already.
These members have a missunderstanding on how the VIP week
Certificare works when use  at [redacted]
Brand of Resorts. It has been clarified to them how to submit the 2
certificates and the promotional rate that needs to be paid to use them at
these resorts. We are attaching the certificate that they signed on agreement
where it clearly states the conditions of use, and this has been addressed with
member already.
The executive has even offered additional benefits to enhance
their program as a way to reach an amicable solution that will benefit the
members. At this time, Mr. Goffman was talking to his wife about this and they
will be in touch this Friday July 18.
 
Best Regards, 








Thank you,
AMResorts
Laurie A Bench
Customer Care Manager
Sandra S[redacted]
Quality Assurance Supervisor [redacted]
[redacted] [redacted]
[redacted] Mexico [redacted]
+[redacted]
[redacted]

---------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 1, 2015 at 9:24 AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts <[email protected]>Date: Mon, Jun 1, 2015 at 9:19 AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for contacting AMResorts Customer Care. We do appreciate hearing from you as feedback is the key to our continued success.        Please be advised that AMResorts Customer Care takes your feedback very seriously. You can be assured that we will research your concerns and send a written response to you regarding this matter. AMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from us. While we do our best to complete the research within 10-12 business days, please note that time to time there may be extenuating circumstances which may require additional time. As long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.Thank you in advance for taking the time to bring this matter to our attention. As always, we appreciate and value your comments.AMResorts Customer Care Team








Read More Customer Complaints:

4
5
6


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] & [redacted]

---------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 1, 2015 at 9:24 AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Customer Care Amresorts <[email protected]>Date: Mon, Jun 1, 2015 at 9:19 AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[email protected]" <[email protected]>
Thank you for contacting AMResorts Customer Care. We do appreciate hearing from you as feedback is the key to our continued success.
        Please be advised that AMResorts Customer Care takes your feedback very seriously. You can be assured that we will research your concerns and send a written response to you regarding this matter. AMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from us. While we do our best to complete the research within 10-12 business days, please note that time to time there may be extenuating circumstances which may require additional time. As long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.
Thank you in advance for taking the time to bring this matter to our attention. As always, we appreciate and value your comments.
AMResorts Customer Care Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 AM Resorts is an American company that is marketing, selling and managing a VIP area that is contractually belonging to myself and other timeshare owners. They are prohibiting access to this area that we have a contractual right to and are selling the same area to other American citizens (as well as international travelers). This is beyond unethical and is in violation of my contract. AM Resorts is selling property that is not for sale - it has already been purchased and yet they are prohibiting the owners from using the facilities. Their denying responsibility shows their unethical behavior, their lack of integrity and their immoral business behavior. This would be criminal if occurring on American soil. Since they are an American company, I do believe it is criminal. This would be comparable to a real estate agent selling a house and then selling it again to another person and denying the first person access to the property they purchased. 
Regards,
[redacted]

We are in receipt of your
inquiry regarding [redacted].
 
Please be advised booking
[redacted] has been completely cancelled without penalty. Per [redacted]’
request.
 
It may take 5-7 business days
to see the refund reflected on his credit card statement.
 
Regards,
AMResorts
Laurie B[redacted]
Customer Care Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
We are rejecting this response because:  This response is neither accurate nor helpful.  [redacted] is located at AM Resort's [redacted] Resort Cozumel which is plainly listed on AM Resort's website.  [redacted] uses the exact same hotel rooms as [redacted] Resort.  We ask Revdex.com to review the website and confirm that [redacted] Resort Cozumel is an AM Resorts properties.  
Our contract was sold-out along with the resort.  We have received no response from [redacted] to our inquiries.  We request AM Resorts to provide the name, address, phone number, and email of a responsive point of contact at the Resort who may address our concerns.
We also reiterate that we seek reimbursement of unused points to buy out our contract.Regards,
[redacted] & [redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jan 23, 2017 at 10:33 AMSubject: Fwd: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded...

message ----------From: Customer Care Amresorts <[email protected]>Date: Mon, Jan 23, 2017 at 9:51 AMSubject: Automatic reply: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>Thank you for contacting AMResorts Customer Care. We do appreciate hearing from you as feedback is the key to our continued success.        Please be advised that AMResorts Customer Care takes your feedback very seriously. You can be assured that we will research your concerns and send a written response to you regarding this matter. AMResorts Customer Care will do our best to ensure a timely response, as we are aware that you will be looking forward to hearing back from us. While we do our best to complete the research within 10-12 business days, please note that time to time there may be extenuating circumstances which may require additional time. As long as you have received this auto response from us, you can rest assured we have received your email and are busy looking into your concerns.Thank you in advance for taking the time to bring this matter to our attention. As always, we appreciate and value your comments.

Dear [redacted], 
We are truly sorry to hear about this inconvenience that you endured. I have reached out to the [redacted] Los Cabos management in order for them to contact you and assist you. AMResorts has no knowledge of this complaint prior to receiving this notice from Revdex.com. We are a...

brand management company and do not own, operate, manage or control the resorts. The staff including the General manager all work for the owners of the resort.  As I have previously stated, I have forwarded your complaint to the resort management so that they may follow up with you directly and offer their assistance. 
Kind regards, 
Robin P[redacted]
AMResorts Customer Care

Please be advised that the resort offered a 3 night complimentary stay to [redacted] and [redacted] accepted. Please see contents of this email pasted below: From: [redacted] [mailto:[redacted]@[redacted].com] Sent: Wednesday, August 03, 2016 11:41 AM To: Customer Care Amresorts Subject: RE:...

Booking #[redacted] Resort Panama (future [redacted] resort)Yes. That is fair and acceptable.My address is [redacted]Miami, fl [redacted]Sent from my [redacted] Device-------- Original message -------- From: Customer Care Amresorts <[email protected]> Date: 8/3/16 11:23 AM (GMT-05:00) To: [redacted] <[redacted]@[redacted].com>, [redacted]@[redacted]resorts.com, Sales DRPBP <sales.drpbp@[redacted]resorts.com>, Reservations DRPBP <reservations.drpbp@[redacted]resorts.com> Cc: ANA R[redacted] E[redacted] <sales.sepbp@[redacted]resorts.com> Subject: RE: Booking #[redacted] Resort Panama (future [redacted] resort) August 3, 2016Dear [redacted],Please accept my sincerest apology for the delay in my response. This has been beyond my control and I truly appreciate how patient you have been with me thus far. I have received authorization from the resort to offer you a certificate for 3 nights at [redacted] Jamaica, since you did not receive the [redacted] experience during your stay in Panama.Please let me know if this is acceptable and we can have the certificate sent to you.Kind regards,   Robin P[redacted] Customer Care AMResorts 7 Campus Blvd. Newtown Square, PA 19073 [redacted]@amresorts.com

AMResorts is in receipt of your inquiry regarding  [redacted] and [redacted].
yes;"> 
 
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort.
 
As a gesture of goodwill we have forwarded your
correspondence, along with [redacted] and [redacted]'s
comments to the resort for their review and follow up.  We trust that the Hotel and property owners
will take care of this matter promptly.
 
Regards,
AMRESORTS
 
[redacted]
Customer Care Manager