AM Resorts

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Complaint: ***
I am rejecting this response because:AM Resorts is marketing , selling and managing a VIP area and it is our claim that they don't have a legal right to do so They are also selling areas that have already been bought by me as a owner of the time share.They are prohibiting our entry to this area that we have a contractual right too They have taken away from us and are reselling to others Classic Bait and SwitchIf not illegal, at minimum it is unethical to sell property that has unjustly been taken from others and we believe tho is exactly what AM Resorts is doingAM Resorts is an American company selling to Americans By dismissing any responsibility in the matter shows their lack of integrityThey are responsible for what they are selling and to deny that is unethical
Regards,
***

A response was sent to *** *** on June 9th:
From:
","sans-serif"Times New Roman""> Customer Care Amresorts Sent: Tuesday, June 09, 11:AMTo: '*** ***'Cc: '***@***.com'; '***@***.com'Subject: RE: Updated Itinerary #*** Need authorization to refund
unused night due to flight misconnectMay 22nd *** ***Importance: High
Dear *** ***,
I apologize for the delay in
getting a response from Customer Care and in no way meant to upset youWhen
the airlines pair their flights and send them to us, we certainly cannot
control their flight schedulesThat being said, I am reaching out to the
resort on your behalf to seek authorization to refund the unused night for
you.
Again, I am truly sorry for
the delay and hope to have this completed for you very soon
Best regards,
Robin
P***
Customer Care Coordinator
AMResorts *** ***
Newtown Square, PA *** ***@amresorts.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
We are rejecting this response because:
AM Resorts is marketing, selling, and managing an area that is contracted to cater to current *** *** ownersWe purchased in *** *** because of the promised premium facilities and dedicated service that we no longer receive It is our claim that AM Resorts does not have a right to treat us as second class, lowest priority customers and deny us access and service AM Resorts prohibits entry to areas to which we have a contractual right. AM Resorts denies access to upper level accommodations. AM Resorts fails to communicate (i.e., no response to emails, no website, no newsletter). AM Resorts fails to manage annual maintenance payments in an accurate and timely manner
We believe these actions are unethical as well as in breach of our contract Additionally, denying access and selling property that belongs to us in part is tantamount to stealing. AM Resorts is an American company selling to AmericansBy dismissing any responsibility in the matter and refusing to address our concerns and legal rights shows that AM Resorts is not operating in good faith to resolve this matterWe want to settle this manner and seek reimbursement of unused points to buy out our contractThank you*** & *** ***

AMResorts LP is in receipt of your inquiry regarding *** ** ***Please be advised AMResorts LP, is not in a postion to respond, as it does not own operate, manage or control the hotel, but rather provides services involving marketing, promotion, advertising and brand management to the
resort
As a gesture of goodwill we have forwarded your correspondence, along with *** ***'s comments to the resort for their review and follow upwe trust that the Hotel and property owners will take care of this matter promptly
Regards,
*** ***
AMResorts
Customer Care Coordinator

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please advise the business of my current address to send the certificates, which should be used to cover people staying at any *** resort.Thank you!
Regards,
*** ***

Please kindly understand that AMResorts LP does not have the authority to issue refunds on behalf of the resortThe authority lies with the General Manager of the resort, *** *** *** *** *** and his contact information is ***. Kind regards, Robin P*** *** Blvd. Newtown Square, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The answer we've got from Sandra S*** is a good example of bureaucratic responseContact with the company was not productive at allThey don't want to give us what is in our contract and what sales person promised to usWithout this we don't see a reason to keep our contractMrsS*** try to state in her response that we misunderstood the sales person and the contractIt's not trueThe salesperson explained our contract exactly how it was writtenHe is an American and speak same language. My wife is math professor and I work in financeWe are very good with money management. We have double checked his information and found that it was a good deal to enter the contractHowever, the company doesn't give us what they promisedThat's why sales person is hiding from us all the time and never responded to usAll the companies ( ***, AMResorts, *** ) involved in our contract intentionally mislead American customersThere is a name for this - fraudIf you google "unlimited vacation club complains" you will see thousands of complainsIf you check Revdex.com rating you will find that AMResorts has C- ( minus ) and GBS even F ratingWhy American consumers are so unhappy with ***/AmResorts ? Why they rate the company so low? Because the companies promised more than they give to customersThey lie to customers to get their moneyI asked my lawyer for independent analysis of my contractHe found that there is a breach of contract by ***/AMResortsBy his opinion the contract was designed to to take customers money and get awayThe last company is registered in Caribbean and has suspicious mailing address without phone, fax or emailWe believe that America will stay a great country in the world until consumer's rights and financial security are protected from fraud of companies like ***/AMResorts/***
Regards,
*** & *** ***

To whom it may concern, AMResorts does not own, manage or control the resorts in the Caribbean and MexicoWe provide services to them such as marketing, advertising and brand managementTherefore it is important for this guest to contact his merchant, *** in order to resolve this
dispute over credit card charge. Please advise should you need further information. Kind regards, Robin P***AMResorts Customer Care Specialist* *** BoulevardNewtown Square, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First, I have contacted the resort directly, in person, more than onceSecond,contrary to their response, AM Resorts is the owner and operator of this resortAM Resorts *** and *** is on all their correspondenceAttending a briefing while in Cozumel to resolve the membership/timeshare issue, the managers introduced us to the AM Resorts family, "Now the owners of this reort" and attempted to sell us more timeshare points toward all of the AM Resorts brandsThis is why I do not accept their cover statement that AM Resorts is not responsibleIF that is indeed the truth, then why is the presentation of information to AM Resorts? Why is it on their correspondence? This is nothing more than a run around the circle denying the truth and trying to put the blame on one another rather than resolve the problem
Regards,
*** ***

Thank you for taking the time to write your comments to us regarding your stay at *** *** ResortWe sincerely regret the inconvenience you encountered
This letter is to acknowledge and confirm receipt of your commentsUnfortunately, since the reservation was not made directly with
us, you would have to forward your email to the appropriate Tour Operator who received payment for this stay, they will contact the resort on your behalf to obtain any consideration
While your comments are very important to us, AMResorts LPdoes not own, operate, manage or control hotels or properties, but rather provide services involving marketing, promotion, advertising and brand management to hotels and resorts in the Caribbean and Mexico
As a service oriented company, our objective is not to only fulfill but to surpass our guest’s expectations: therefore we put our greatest interest into our guest’s opinionWe understand that there is always room for improvement and our guest’s experiences plays a key role in this continuous process
Again, we do value your comments and hope to have the opportunity to serve you again in the future
Regards,
Laurie *B***
AMResorts
Customer Care Manager

AMResorts is in receipt of your inquiry regarding *** ***
yes;">
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort
As a gesture of goodwill we have forwarded your
correspondence, along with **.***'s
comments to the resort for their review and follow up. We trust that the Hotel and property owners
will take care of this matter promptly
Regards,
AMRESORTS
*** ** ***
Customer Care Manager

As
indicated in our previous response, AMResorts LP, is not in a position to
respond to your correspondence, as it does not own, operate, manage or control
the hotel
Accordingly,
we suggest that you contact the appropriate parties with whom you have your
contract
Regards,
AMResorts
*** ** ***
Customer
Care Manager

To Whom It May Concern: To the best of my knowledge the resort has offer a night return stay certificate which I have attached. The resort has also advised that during the guest stay they also received complimentary Spa massages. This information was provided to me by request
from the resort who has the authority to offer compensation.As you know, AMResorts provides services involving marketing, sales, Promotions, advertising and brand management to hotels and resorts in the Caribbean and MexicoWe do not manage, own or operate the properties.Regards,Charlotte RW*** PS, please add me as a secondary contact for any future inquires for AMResorts

Please be advised that AMResorts LP does not own, operate, manage or control the properties in the Caribbean and MexicoWe provide services to them such as marketing, advertising, sales, promotions and Brand Management I have forwarded your complaint to the management of the resort for a
resolutionI will be happy to assist you in following up with the resort should you require my assistance. Kind regards, Robin P***AMResorts Customer Care***

Dear *** ***, We are truly sorry to hear about this inconvenience that you enduredI have reached out to the *** Los Cabos management in order for them to contact you and assist youAMResorts has no knowledge of this complaint prior to receiving this notice from Revdex.comWe are a brand
management company and do not own, operate, manage or control the resortsThe staff including the General manager all work for the owners of the resort As I have previously stated, I have forwarded your complaint to the resort management so that they may follow up with you directly and offer their assistance. Kind regards, Robin P***AMResorts Customer Care

AMResorts is in receipt of your inquiry regarding *** ***
yes;">
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort
As a gesture of goodwill we have forwarded your
correspondence, along with ***'s
comments to the resort for their review and follow up. We trust that the Hotel and property owners
will take care of this matter promptly
Regards,
AMRESORTS
*** ** ***
Customer Care Manager

AMResorts is in receipt of your inquiry regarding *** ***.
class="MsoNoSpacing">
Please be advised AMResorts LP, is not in a position to respond, as it
does not own, operate, manage or control the hotel, but rather provides
services involving marketing, promotion, advertising and brand management to
the resort
As a gesture of goodwill we have forwarded your
correspondence, along with ***'
comments to the resort for their review and follow up. We trust that the Hotel and property owners
will take care of this matter promptly
Regards,
AMRESORTS
*** ** ***
Customer Care Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: AM Resorts is selling the properties at the resort I am complaining about so if they really feel they have nothing to do with my complaint they need to provide contact to whom they think is appropriate party to take my request to. I am not surprised they do not want to take ownership of this problem since this resort has screwed over thousands of Americans who invested in the property that they are selling vacations to
Regards,
*** ***

size="3" face="Times New Roman">
Dear *** ***,
Thank
you for taking the time to write your comments to us regarding your stay at *** *** *** Resort. We sincerely regret
the inconvenience you encountered
This
letter is to acknowledge and confirm receipt of your comments. Unfortunately, since the reservation was not
made directly with us, you would have to forward your email to the appropriate
Tour Operator who received payment for this stay, *** Vacations, they will
contact the resort on your behalf to obtain any consideration
While
your comments are very important to us, AMResorts LP does not own, operate,
manage or control hotels or properties, but rather provide services involving
marketing, promotion, advertising and brand management to hotels and resorts in
the Caribbean and Mexico
As
a service oriented company, our objective is not to only fulfill but to surpass
our guest’s expectations: therefore we
put our greatest interest into our guest’s opinion. We understand that there is always room for
improvement and our guest’s experiences plays a key role in this continuous
process
Again,
we do value your comments and hope to have the opportunity to serve you again
in the future
Regards,
AMRESORTS
Laurie *, B***
Customer Care Manager

We are in receipt of *** ***'s continued displeasure with the resorts previous responsePlease be advised we once again contaced the resort on her behalf. *** *** ***, General Manager has authorized a refund. Below, please find the response*** *** must forward this to the Tour Operator she booked her stay with. They will make the appropriate refundThank you for your kind considerationRegards,
AMREESORTS
Laurie *B***
Customer Care Manager