Amazing Clubs

RE: BEER OF THE MONTH CLUB I ordered a gift for my brother in law for his birthdayI did this thru the websiteThe deliveries were being processed and sent to the wrong address(I have no idea what that address was as I only have one in my address book for the recipient)When we called him a couple months later to see how he liked it he informed us that he hasn't got anything yet After calling amazing clubs, I was informed that the beer has in fact been delivered to the incorrect address several timesThe people at that address had refused to sign and the deliveries were rejectedI asked if they could please deliver the product to the correct address and was told noI was also told this is not refundable since the beer has gone badSeriously? Beer goes bad in a month or two? Im sure the product just didn't get thrown in the trashCOME ON..Our home brew lasts longer than that I asked to be transferred to a managerI left a voicemail to return my call and a message for customer service to have them call me backI was told it would be within hoursI did not get a callMy husband also calledI was told they called him back and left a messageThis is not the case since he has an Iphone and no call or message was receivedI have since called back and I am on my 3rd message for a return call I am less than pleased with the customer service of this company and will spread the word as much as humanly possible NO PRODUCT WAS DELIVERED OR RECIEVED BY ANYONEIT WAS ALL PAID FOR UPFRONT TOOEven if it were to be a customer error, We were not informed of this and no one at the company bothered to call us or email us that the address was incorrectin fact we got these emails thinking all was okHow am I supposed to know there is an issue??? VERY DISAPOINTED From: [email protected] Date: August 11, at 2:58:PM PDT To: [email protected] Subject: Your August delivery from Amazing Clubs Dear XXXX, This is just a friendly reminder that your August Beer shipment from Amazing Clubs is being processed and will be delivered the last week of the month This month's selection is: Smaltz Brewing CoAlphabet City Blonde Ale Smaltz Brewing CoSlingshot American Craft Lager Butte Creek Brewing CoOrganic Pale Ale Butte Creek Brewing CoOrganic Porter Please be aware that there is a SUMMER HEAT ADVISORY for the month of AugustIf you won't be home when your club is delivered, we urge you to consider using the below link to skip this months's delivery and let us deliver a future month's selection instead If you won't be available to enjoy your delivery, or you'd like to skip this month's selection and receive a future month's selection instead, please use the following link to access and manage your membership: http://www.amazingclubs.com/membership-pause.cfm?id=SBSEKQEYXDNM8TBM This link will only be valid through the 15th of this monthAfter the 15th, we are unable to make any changes to this month's delivery If you have any questions, our customer service agents are available to assist you days a week at 1-800-507- Sincerely, Your Friends at Amazing Clubs

Dear Ms./Mr [redacted] ,Thank you for this opportunity to serve youI have investigated your complaint and we have been unable to locate a customer record under your nameIf we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

Complaint: [redacted] I am rejecting this response because: Thank you again for your response but, unfortunately, it seems that you continue to miss the point of my dissatisfaction with your companyMy initial complaint w/ Revdex.com was due to Amazing Club's lack of quality Customer Service -- not a missed deliveryThis latest response from Amazing Clubs exemplifies & characterizes the problem I have with its Customer ServiceRather than thanking me or appreciating me as a long standing member/customer, or apologize for any inconvenience & dissatisfaction I may have experienced...you continue to explain things, make excuses, recite policy and continue to blame ME (the customer who has paid in full for service)You continue to behave as though any resolution on my behalf is an enormous favor to meClearly you've missed the content of my complaintI have been a loyal member of Amazing Clubs for over yearsI am fully versed in all of your policies regarding wine shipment & deliveryI am to receive shipments of wine annuallyThese shipments have been fully paid for in advanceMost of the time I have successfully received delivery...but sometimes I have notI have never complained about a missed shipment in the pastI thought it was time to speak upI have 'paused' shipments in the past, according to your policyI had been promised replacement shipments every timeI have never received a replacement shipmentSo when I inquired about this latest missed delivery (which I accept some responsibility for not being home) I was told that for an additional $I could receive a replacement shipment in I had very little faith that I would ever receive the replacement since that has proven unreliable in the pastSo I asked that it be sent to me NOW I was told 'NO'When I pushed further I was transferred to different people, on the phone a total of hour and felt extremely frustratedMy experience with your Customer Service team truly ruined my day and that should never happen to anyoneIt wasn't until I made an official complaint to Revdex.com that I received a call from an Amazing Clubs supervisor offering a resolution which was to send me a replacement in I should be able to call Customer Service and have a pleasant experienceI should be made to feel that I'm valued as a customer...not a nuisanceI should be made to feel that every effort is being made to accommodate my very reasonable request I hope that you can now fully understand the nature of my concern and my complaintAs I had already requested, by phone, with your Customer Service team, I would like to have a replacement shipment sent to me nowI don't care if its a duplicate Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company did offer to send another product, such as salsa or olive oilThis was no were near equivalent to cupcakes When a company messes up an order to this magnatude, they should do whatever is necessary to correct the issue They could have bought the cupcakes from another company and had them expidited This was not offered The company will also not post my honest review on their website Potention customers are mislead to the quality an honor of this company because they only post their very best reviews Regards, [redacted]

I received a year's subscription from amazingclubs.com for a wedding presentThis is the most overpriced, poorest quality service with the worst customer serviceThe ship perishable items without advance noticeWhen I called to ask they notify me if a shipment before it ships so that it doesn't go to waste if I am traveling, they said "no" it's my responsibility to be home and the "customer service rep" was so rude I gave her my name four times but because she couldn't understand my last name is hyphenatedDONT USE THIS COMPANY, they don't deserve your business I cancelled my order early despite it being paid for

Dear Mr [redacted] ,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.While I understand your concerns, please know that this issue is beyond our controlWhen you give a gift, you have created a legal contract according to various Federal and State lawsOnce a gift has been accepted (as is presumed when the recipient has received an initial shipment or has been notified of future shipments) title to the property in question is considered to be transferred and you may not revoke your gift without the agreement of the recipient.I have researched your order and confirmed that your recipient received the items you ordered and paid forWe genuinely hope they enjoyed your gift and appreciate this opportunity to have served you.Sincerely, [redacted] Amazing Clubs

I was not notified that ID would be required before a shipment was made so how did I agree to it? I expect a full refund Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear Mr***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membershipAs stated on our website, we ask all of our customers to be prepared to show an I.Dupon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without is***.The third shipment was scheduled for delivery in August, Our delivery courier made not one, but three separate delivery attempts as follows: on 08/27/at 5:PM, on 08/28/at 5:PM, and on 08/31/at 2:PMThis information has been verified with the carrier and can be viewed online with the tracking number previously provided to youAt each delivery attempt a notice was left on your recipient's door with a toll-free number to re-schedule delivery and the carrier held this package at their local office for an additional week awaiting further delivery information from your recipient.You first contacted us regarding this is [redacted] on September 16, At that time, our customer service representative explained to you our terms and conditions which clearly state that we cannot be responsible for "delivery is***s arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient"I hope you will understand why we have this policyAs a provider of gourmet gifts and consumable items, we are unable to simply "re-ship" an item that has been returned to usFor liability reasons, and for the safety of our customers, it is our policy that consumable items that are returned to us are destroyed.When you contacted us, the customer service representative who assisted you offered to make an exception to this policy and replace your product for free asking you to pay only a small shipping feeI commend her for taking the time to address your is [redacted] and make you this fair offerIt is my understanding that you declined this offer but please know that it stands should you change your mind.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

This business could not care less about fulfilling ordersIf it doesn't get delivered, they don't care No they won't let you know it was returned undelivered

Dear Mr [redacted] ,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.I have verified that a full refund for unshipped merchandise was processed to the purchaser's credit card on 6/5/I apologize that this refund was delayed and take responsibility for our errorPlease accept our apologies.Regarding your review, please be advised that we receive thousands of reviews from our millions of customers and, while we strive to publish reviews representative of our customers' experiences, all reviews are published in accordance with our review policy and there can be a significant delay in reviews being posted due to the volume of reviews received.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

Dear Mr [redacted] , Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.I have reviewed the customer service notes in detail and I apologize for any issues you had with your orderIn reviewing your order, I can see that we provided you three additional shipments as compensation for your dissatisfaction (shipments in total for a 12-month membership) and we're happy to have assisted you in this matterAgain, please accept our apologies.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

Complaint: [redacted] I am rejecting this response because: It has been over a year since I sent my complaint both on Revdex.com and email to this company I had a month membership sent as a gift and the additional months (two missed never received and another rotten fruit)My biggest complaint was lack of ability this company has, and miss information I was given and then a superior said I was mistaken and the associate could not have told me and continued to argue with meIf a mistake happens in shipping the cure is to add a month down the roadA person would expect the shipment re-shipped or in a few daysThat's not how it works with this company along with they like to argue with you and tell you one thing when their associate clearly told you something differentI clearly was just disappointed in the company's inability to fix the missed shipment in a few days and their not in so many words calling me a lier When you spend over not sure the specifics anymore since it has been more than a year since I wrote to Revdex.comThat should also tell you a lot about this company's inabilitys and shortfallsApparently the customers satisfaction is not #just like their follow up to my Revdex.comI was not the recipient of your products ...I was the customer that sent it and felt shameful as if I hired a cheap company with sub-grade service all the way aroundI feel for what I spent and the quality both product and customer service I received including your poor follow up to Revdex.com report I give you a thumbs downI send gifts often as I am blessed, and I value the timley receipt/and quality once received and if not at the least a speedy resolutionI think a disclaimer should be made on your site "if we miss your shipment or it gets lost in shipping process another month will be added to your order as we only ship out once a month and do not ship till the following month" Regards, [redacted]

Amazing clubs beer of the month club was one if the best gifts I ever received A must for the beer fanatic that wants to experience craft beers from around the countryMy wife and I can not wait for our monthly arrival Each shipment is sent in their specially designed styrofoam packaging that separates each bottle to prevent broken containersWe also love the news letter that tells us about each brew and the breweries

We apologize for the condition that the cup cakes have arrived inWhen we received notification of the damage our customer service staff offered to extend the membership instead of reshipping immediately due to the fact that cup cakes are made fresh for us each monthBeing that it is a perishable item we do not have extra inventory at the warehouseSince we were unable to replace the cup cakes themselves we did offer to send a replacement from one of our other clubs that we did have inventory for on handCustomer was not pleased with that resolution and requested to cancel, at that point we have refunded the customer in full Again, we apologize for the inconvenienceYour feedback is very important to us and has been forwarded to our fulfillment department

Thank you for letting us respond to your concerns.At Amazing Clubs we try very hard to satisfy our customers and our guarantee is a reflection of thatOur guarantee is very simple, if you receive one of our shipments, and you're unhappy for any reason, you can cancel all future shipments and receive a full refund for unshipped future monthsI have reviewed in detail the customer service notes on your order and I have listened to your recorded phone calls (in which you refer to our company as a fraud because we could not provide you with an online account to update your credit card and you did not want to provide a credit card number over the phone)I have also listened to your call about your flower delivery in which you clearly state that your disastisfaction was due to the types of flowers and greeneryUnfortunatley, this claim does not fall under our guaranteeHowever, a refund was still provided by our customer service representative as a one-time courtesy.As for your beers, we are unable to provide refunds for customers who don't like a particular beerOur clubs are designed to provide our members a tasting experience and, as cleary stated in our terms and conditions, we cannot be responsible for individual taste preferencesWe hope that the fact that we have provided you a refund on your flowers when one was not due is appreciated and we appreciate this opportunity to answer your questions.The Team at Amazing Clubs

Do NOT purchase any subscription from this company (if you would actually like to receive something) I ordered the beer club subscription The tracking indicated it was delivered to "Front Door" (apparently my "front door" is capable and of legal age to appropriately sign for a shipment of beer) It was NEVER DELIVERED, yet three other packages were delivered successfully to that same "Front Door" on the same day I sent two emails to the company that went unanswered I then contacted the company via phone and explained the situation The rep quickly advised me to contact the shipping company to determine who the driver was, etc When I politely advised that I paid Amazing Clubs, not the carrier and didn't think it was my responsibility to track down the shipment with a company Amazing Club chooses to do business with, she exclaimed "well, that's what you have to do" I asked for a refund and cancellation of future orders...response: "I don't have authority to process a refund, I'll refer it to my supervisor" I contacted the shipping company anyway and SURPRISE, a voicemail box Next s Attorney Generals Office and Credit Card dispute Save yourself the headache, find a different company to do business with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just wanted to let you know that Amazing Clubs did refund my money for the undelivered wine They were very accommodating and I wish to close this complaint Thanks much[redacted] Regards, [redacted]

Dear Ms [redacted] ,Thank you for this opportunity to serve youI have investigated your complaint and we have been unable to locate a customer record under your nameIf we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

Dear Mr [redacted] ,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membershipAs stated on our website, we ask all of our customers to be prepared to show an I.Dupon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without issue.The third shipment was scheduled for delivery in August, Our delivery courier made not one, but four separate delivery attempts as follows: on 08/25/at 12:PM, on 08/26/at 4:PM, on 08/27/at 2:PM, and on 08/28/3:PMAs a courtesy, we instructed our delivery carrier to make a fifth and final delivery attempt on 9/3/They did so and the carrier records show your order was successfully delivered on this date at 4:PM.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely, [redacted] Amazing Clubs

We apologize for the delays in receiving your shipments and the inconvenience that you have gone through. The replacement for February is currently in transit scheduled to be delivered tomorrow, you can track that shipment on [redacted] with this tracking number [redacted] . For your... dissatisfaction and troubles your order has been extended 2 months so you will be receiving a shipment the last week of March and April. Again, we apologozie and hope that all your future shipments will be delivered to you in a timely fashion. Thank you for your patience, [redacted]