Amazing Clubs

We apologize for any delays in getting a valid certificate to the customerOur records do show that Mrs [redacted] spoke with one of our corporate representatives who explained the problem with the certificate and assured her that as soon as we had a resolution from our main IT person we would follow up with herIt appears waiting a little longer for this to be resolved was not satisfactory and an immediate dispute was filedWe understand the customers frustration, however the company was taking steps to resolve the problem as quickly as possible.At this point a valid certificate has already been provided, if customer needs any further assistance we are happy to address her concerns.Thank you for your understanding, [redacted]

I wanted to tell you about my "amazing" experience with Amazing Clubs I ordered online a strawberry cheesecake to be delivered to a work colleague recovering from surgery I was delighted with how it was delivered (with dry ice) and that it arrived just when they said it would It is refreshing to receive such good service and I will certainly be a customer in the future

ID [redacted] Hello - I’d like to withdraw this complaint as the company fulfilled its orderThanksThanks & Regards, Helvetica, sans-serif;"> [redacted] Data for Donkeys [redacted]

Ordered clubs (every other month for months), they failed to deliver the last club ( the beer club which was the most expensive of the package I purchased) When I found out that the recipient of the clubs had not received it They told me they had received a note stuck to the door, but no phone number on the note They then googled the delivery company named, phoned there and no one answered) By the time I found it It was after the 15th of the month, and I was told they have no record of delivery ( or lack there of) so couldn't refund me The customer service supervisor ( John) had a horrible attitude when he called to inform me He implied it was my fault I didn't inform them sooner I explained that they should have informed me ( as the purchaser) they failed to deliverthe maybe I could have responded more promptly Hard to do that when my recipient lives half way across the country who I see only once a year Its ironic since their main page touts this guarantee "Our members are our businessThat's something we think about every single day."

Complaint: [redacted] I am rejecting this response because:I was not notified of the signature requirement Regards, [redacted]

Dear Ms./Mr***,Thank you for this opportunity to serve youI have investigated your complaint and we have been unable to locate a customer record under your nameIf we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the
world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Dear Ms***,Thank you for this opportunity to serve youI have investigated your complaint and we have been unable to locate a customer record under your nameIf we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the world's
largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Thank you for the opportunity to respond.Please allow me to present the facts.You were given a gift in our beer of the month clubThe purchaser of your gift was notified of our signature-required policy multiple timesThat policy is displayed prominently in our shopping cart, in our terms and conditions which the purchaser agreed to, and on no less than different pages on our website including our FAQIn addition, the purchaser requested that we send you a gift announcement by email which we did and which also included our signature-required policyAs for a refund, you were given a 6-month membership and you cancelled the final five shipmentsA refund for those shipments was processed on 2/24/Your issue seems to be regarding the initial shipment and your statements are misleadingYou DID receive the first shipmentWe have reviewed your interactions with our customer service department and they show that you missed the first shipment and *** left a notice on your doorYou then elected to pick up the shipment at the UPS facility yourself rather than schedule a re-delivery and you wanted us to provide a full refund for that reasonWe will not do thatYou elected to pick up the shipment and our contract was fulfilledAlcohol shipments require a signature, multiple notifications were made in that regard, and you received your item when you picked it upIf you prefer, we will be happy to contact the purchaser of your gift and explain this situation to them.Again, thank you for the opportunity to present the facts regarding this issue

Dear Ms***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.Our internal customer service notes show that you contacted us for the first time on 11/3/(the same day that you filed your
Revdex.com complaint) and that on that very same day one of our Senior Client Advocates returned your call and was able to resolve your issue.I commend him on his excellent customer service and I'm pleased that we were able to assist youPlease feel free to contact us in the future at *** if we can assist you further.Sincerely,*** ***Amazing Clubs

Thank you for the opportunity to respondPlease allow me to present the factsYou were given a gift in our beer of the month clubThe purchaser of your gift was notified of our signature-required policy multiple timesThat policy is displayed prominently in our shopping cart, in our terms and conditions which the purchaser agreed to, and on no less than different pages on our website including our FAQIn addition, the purchaser requested that we send you a gift announcement by email which we did and which also included our signature-required policyAs for a refund, you were given a 6-month membership and you cancelled the final five shipmentsA refund for those shipments was processed on 2/24/Your issue seems to be regarding the initial shipment and your statements are misleadingYou DID receive the first shipmentWe have reviewed your interactions with our customer service department and they show that you missed the first shipment and *** left a notice on your doorYou then elected to pick up the shipment at the UPS facility yourself rather than schedule a re-delivery and you wanted us to provide a full refund for that reasonWe will not do thatYou elected to pick up the shipment and our contract was fulfilledAlcohol shipments require a signature, multiple notifications were made in that regard, and you received your item when you picked it upIf you prefer, we will be happy to contact the purchaser of your gift and explain this situation to themAgain, thank you for the opportunity to present the facts regarding this issue

Dear Mr./Ms***:Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membershipAs stated on our website,
we ask all of our customers to be prepared to show an I.Dupon delivery of any gift containing alcoholIn addition, the purchase you made on our website was subject to our terms and conditions which clearly state "that we cannot be responsible for "delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient"The reason for this policy is simpleAs a provider of gourmet gifts and consumable items, we are unable to simply "re-ship" an item that has been returned to usFor liability reasons, and for the safety of our customers, it is our policy that consumable items that are returned to us are destroyed.Our records show that our delivery carriers made no less than nine separate delivery attempts to your gift recipient in January, February and March of At each attempt a notice was left with a toll-free number and instructions on how to re-schedule delivery of your giftAt no time did your recipient make any attempt to re-schedule or pick up your gift and those shipments went undelivered and were destroyed.You first contacted us regarding this issue nearly four months later on July 19, and you called us again the following DecemberAt that time, our terms and conditions were explained to you, however, our representative offered to make an exception to our policy and replace your product for free asking you to pay only a small shipping fee for each deliveryI commend her for taking the time to address your issue and make you this fair offerIt is my understanding that you declined this offer but please know that it stands should you change your mind.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
*** ***Amazing Clubs

Hi *** I just spoke with the customer and she explained that this issue was already handled to her satisfaction and apologize saying the complaint should have been canceledYou may contact her to confirmIn the future, we prefer all communication by U.Smail to:
Amazing Clubs*** Austin, TX Best, *** *** *** * *** ICG America, Inc.***

Thank you again for this opportunity to respondFirstly, the reason you missed your September shipment was due to the fact that you were not home to sign for your wine deliveryOur delivery carrier (***) made not one, but four different delivery attempts on four different days and left a notice each timeYou did not respond to that noticeOur terms and conditions are clear and state that we cannot be responsible for "delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient"Furthermore, you have been notified numerous times of our signature required policy which is listed on numerous pages of our websiteIn addition, you have previously received nine monthly shipments of our wine of the month clubEach required a signature which you provided at the time of delivery as can be seen via *** trackingEach of those nine deliveries included a notice regarding future deliveries and clear instructions on how to pause your membership should you not be available to accept a monthly deliveryTo take the position that this issue is somehow our fault is ridiculousStill, our customer service advocate offered to send a new shipment for free and only charge you a small shipping feeWhen you complained about even that, he kindly waived that fee even though you were solely responsible for the non-delivery of your giftNow, you complain about the timing of your next shipmentIt's very true that we can't expedite a shipment for youFirst of all, we're not in that businessWe ship over million packages a year and our systems are only designed for monthly membership fulfillmentSecondly, we do not carry inventory in stockOur buying team brings in new and exciting items for our members every month which we in turn send outWe do not have a warehouse full of random wine we can send youThirdly, even if we did, interstate shipping of wine is highly complex and requires several levels of compliance and days, sometimes weeks, of preparationWe cannot legally just put wine in a box and ship itThe last issue I would like to address is the fact that your replacement shipment will be delivered in JanuaryAs we explained to you on the phone, you already have deliveries schedule for November and December and January is the first open month on your delivery scheduleShould you wish to have your replacement shipment sent in November, we will happily do that but if we do you will receive duplicate shipments of identical wines in the month of November due to our unique monthly selectionsThe choice is yours and if you wish to receive two shipments in November please call us at ***

We apologize for any inconvenience you have encountered with the order and that it was not canceled as promised in August.
On September 25th our customer service supervisor reached out to the buyer advising that we would be able to refund her for the September, October and
August shipment minus shipping as she requested, however at that point we were advised by the customer that a charge back request was already placed with the credit card companyUnfortunately once a charge back is placed with the credit card company we are unable to process a refund as it can cause duplicate fund withdraws on our endAgain, we apologize for the inconvenience

Dear Mr***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membershipAs stated on our website, we ask all of our
customers to be prepared to show an I.Dupon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without is***.The third shipment was scheduled for delivery in August, Our delivery courier made not one, but three separate delivery attempts as follows: on 08/27/at 5:PM, on 08/28/at 5:PM, and on 08/31/at 2:PMThis information has been verified with the carrier and can be viewed online with the tracking number previously provided to youAt each delivery attempt a notice was left on your recipient's door with a toll-free number to re-schedule delivery and the carrier held this package at their local office for an additional week awaiting further delivery information from your recipient.You first contacted us regarding this is*** on September 16, At that time, our customer service representative explained to you our terms and conditions which clearly state that we cannot be responsible for "delivery is***s arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient"I hope you will understand why we have this policyAs a provider of gourmet gifts and consumable items, we are unable to simply "re-ship" an item that has been returned to usFor liability reasons, and for the safety of our customers, it is our policy that consumable items that are returned to us are destroyed.When you contacted us, the customer service representative who assisted you offered to make an exception to this policy and replace your product for free asking you to pay only a small shipping feeI commend her for taking the time to address your is*** and make you this fair offerIt is my understanding that you declined this offer but please know that it stands should you change your mind.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Hi *** I just spoke with the customer and she explained that this issue was already handled to her satisfaction and apologize saying the complaint should have been canceledYou may contact her to confirmIn the future, we prefer all communication by U.Smail to: Amazing
Clubs*** Austin, TX Best, *** *** *** * *** ICG America, Inc.*** ***

ID *** Hello - I’d like to withdraw this complaint as the company fulfilled its orderThanksThanks & Regards, *** *** Data for Donkeys ***

Dear Mr./Ms***:Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membershipAs stated on our website, we ask all of
our customers to be prepared to show an I.Dupon delivery of any gift containing alcoholIn addition, the purchase you made on our website was subject to our terms and conditions which clearly state "that we cannot be responsible for "delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient"The reason for this policy is simpleAs a provider of gourmet gifts and consumable items, we are unable to simply "re-ship" an item that has been returned to usFor liability reasons, and for the safety of our customers, it is our policy that consumable items that are returned to us are destroyed.Our records show that our delivery carriers made no less than nine separate delivery attempts to your gift recipient in January, February and March of At each attempt a notice was left with a toll-free number and instructions on how to re-schedule delivery of your giftAt no time did your recipient make any attempt to re-schedule or pick up your gift and those shipments went undelivered and were destroyed.You first contacted us regarding this issue nearly four months later on July 19, and you called us again the following DecemberAt that time, our terms and conditions were explained to you, however, our representative offered to make an exception to our policy and replace your product for free asking you to pay only a small shipping fee for each deliveryI commend her for taking the time to address your issue and make you this fair offerIt is my understanding that you declined this offer but please know that it stands should you change your mind.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
*** ***Amazing Clubs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just received an email from Dispute Resolution Specialist *** *** noting that
after several attempts to contact the company about which I had filed this complaint (Amazing Clubs of Austin TX) the Revdex.com had received no response and has closed the complaintI appreciate the Revdex.com's good-faith efforts with this. After I filed the complaint originally I emailed back to the Amazing Clubs' representative stating that I had filed a complaint with the Revdex.com and posted a negative review on Yelp. Several days later I received another phone message from a customer service supervisor for IGA America, the parent company. I reported in my complaint that he had called previously, and I had attempted to return his call but had never heard backThis time he answered the phone when I returned his call. We had a courteous, even pleasant conversation; he endeavored to explain why the snafu occurred in the first place and agreed that I was not at fault. He further agreed to send a replacement shipment without further cost. Regular shipments are sent at the end of odd-numbered months; this one would be sent at the end of June, between the regular end-of-May and end-of-July shipments. It is by any measure, a fair and reasonable solutionAfterwards I emailed the Amazing Clubs contact person again, describing the phone call and stating that, once the replacement shipment had been successfully delivered at the end of June/beginning of July, I would contact the Revdex.com to report a successful resolution as well as amend my review on YelpLorawn's email prompts me to hasten that update. While I do find it disappointing that Amazing Clubs did not elect to respond to my Revdex.com complaint, I am hopeful that the company will make good on the promise of the supervisor (Cole) on the telephone. If the Revdex.com would find it useful for me to report on the outcome of this, I'll be glad to do so. If not, and if there's no need for me to contact you further, that's fine as wellThanks for your help and attention
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company did not send me a valid certificate numberI did get a response from them, but if there was supposed to be an attachment (ie a new certificate number) it was not attached
Regards,
*** ***