Amazing Clubs

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.While I understand your concerns, please know that this issue is beyond our control. When you give a gift, you have created a...

legal contract according to various Federal and State laws. Once a gift has been accepted (as is presumed when the recipient has received an initial shipment or has been notified of future shipments) title to the property in question is considered to be transferred and you may not revoke your gift without the agreement of the recipient.I have researched your order and confirmed that your recipient received the items you ordered and paid for. We genuinely hope they enjoyed your gift and appreciate this opportunity to have served you.Sincerely,[redacted]Amazing Clubs

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membership. As stated on our website, we ask all of...

our customers to be prepared to show an I.D. upon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without issue.The third shipment was scheduled for delivery in August, 2015. Our delivery courier made not one, but four separate delivery attempts as follows: on 08/25/2015 at 12:06 PM, on 08/26/2015 at 4:26 PM, on 08/27/2015 at 2:54 PM, and on 08/28/2015 3:15 PM. As a courtesy, we instructed our delivery carrier to make a fifth and final delivery attempt on 9/3/2015. They did so and the carrier records show your order was successfully delivered on this date at 4:50 PM.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

Best "of the month club" around! Products are incredible and I am very happy with the company as a whole!

Complaint: [redacted]
I am rejecting this response because:
This business replied to my complaint over a year after I had initially submitted it. As I recall, and as was confirmed by their customer service representative, the delivery man only made two attempts to deliver it. I honestly don't recall either way, however, as this was a year and a half ago, and I don't have the tracking number anymore. Regardless, I told the customer service representative that I was on vacation, and was unable to receive the packages. When I returned home, the package was already in transit back to the shipper. Leaving messages on my door does not matter when I am not home to receive them. He can commend his employee all he wants, but his "small" shipping fee as I recall was exorbitantly high; much higher than what I had paid initially, as they treated it as a single shipment instead of a subscription. She was unwilling to accommodate me in any other way.
Regards,
[redacted]

We apologize for any delays in getting a valid certificate to the customer. Our records do show that Mrs. [redacted] spoke with one of our corporate representatives who explained the problem with the certificate and assured her that as soon as we had a resolution from our main IT person we...

would follow up with her. It appears waiting a little longer for this to be resolved was not satisfactory and an immediate dispute was filed. We understand the customers frustration, however the company was taking steps to resolve the problem as quickly as possible.At this point a valid certificate has already been provided, if customer needs any further assistance we are happy to address her concerns.Thank you for your understanding,[redacted]

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membership. As stated on our website,...

we ask all of our customers to be prepared to show an I.D. upon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without issue.The third shipment was scheduled for delivery in August, 2015. Our delivery courier made not one, but four separate delivery attempts as follows: on 08/25/2015 at 12:06 PM, on 08/26/2015 at 4:26 PM, on 08/27/2015 at 2:54 PM, and on 08/28/2015 3:15 PM. As a courtesy, we instructed our delivery carrier to make a fifth and final delivery attempt on 9/3/2015. They did so and the carrier records show your order was successfully delivered on this date at 4:50 PM.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

Dear Ms. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.In researching your order, I have confirmed that you were issued a full refund of $215.70 on 2/25/2015. This refund was...

processed to the same credit card you used when making a purchase on our website.I regret that we are not able to provide you with a "certified and notarized letter stating that the alcohol shipment didn't follow protocol" due to the fact that the information you have provided is in conflict with the information provided by our delivery partner.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

I've been shopping with Amazing Clubs for years and they've become my "go to" place for my annual holiday shopping.

Last year I sent several different "gift of the month cubs" including a wine club to my sister-in-law and a cookie club to my niece. Both of them raved about the quality and the fun of receiving something new in the mail every month.

My sister-in-law missed her last shipment of wine because she was on vacation and she wasn't home to sign for it. She could have called Amazing Clubs to pause her membership but she simply forgot. When she returned, she did call the company and, while they couldn't send her a new shipment for free, they did offer to send her an extra month and only charge her the shipping fee which I thought was more than fair.

I would recommend Amazing Clubs to a friend based on the quality of their selections and also their excellent customer service.

Thank you for letting us respond to your concerns.At Amazing Clubs we try very hard...

to satisfy our customers and our guarantee is a reflection of that. Our guarantee is very simple, if you receive one of our shipments, and you're unhappy for any reason, you can cancel all future shipments and receive a full refund for unshipped future months. I have reviewed in detail the customer service notes on your order and I have listened to your recorded phone calls (in which you refer to our company as a fraud because we could not provide you with an online account to update your credit card and you did not want to provide a credit card number over the phone). I have also listened to your call about your flower delivery in which you clearly state that your disastisfaction was due to the types of flowers and greenery. Unfortunatley, this claim does not fall under our guarantee. However, a refund was still provided by our customer service representative as a one-time courtesy.As for your beers, we are unable to provide refunds for customers who don't like a particular beer. Our clubs are designed to provide our members a tasting experience and, as cleary stated in our terms and conditions, we cannot be responsible for individual taste preferences. We hope that the fact that we have provided you a refund on your flowers when one was not due is appreciated and we appreciate this opportunity to answer your questions.The Team at Amazing Clubs

Ordered 3 clubs (every other month for 6 months), they failed to deliver the last club ( the beer club which was the most expensive of the package I purchased).

When I found out that the recipient of the clubs had not received it. They told me they had received a note stuck to the door, but no phone number on the note. They then googled the delivery company named, phoned there and no one answered). By the time I found it. It was after the 15th of the month, and I was told they have no record of delivery ( or lack there of) so couldn't refund me.

The customer service supervisor ( John) had a horrible attitude when he called to inform me. He implied it was my fault I didn't inform them sooner. I explained that they should have informed me ( as the purchaser) they failed to deliver... the maybe I could have responded more promptly. Hard to do that when my recipient lives half way across the country who I see only once a year.

Its ironic since their main page touts this guarantee "Our members are our business. That's something we think about every single day."

Complaint: [redacted]
I am rejecting this response because:This business replied to my complaint over a year after I had initially submitted it. As I recall, and as was confirmed by their customer service representative, the delivery man only made two attempts to deliver it. I honestly don't recall either way, however, as this was a year and a half ago, and I don't have the tracking number anymore. Regardless, I told the customer service representative that I was on vacation, and was unable to receive the packages. When I returned home, the package was already in transit back to the shipper. Leaving messages on my door does not matter when I am not home to receive them. He can commend his employee all he wants, but his "small" shipping fee as I recall was exorbitantly high; much higher than what I had paid initially, as they treated it as a single shipment instead of a subscription. She was unwilling to accommodate me in any other way.
Regards,
[redacted]

We apologize for the condition that the cup cakes have arrived in. When we received notification of the damage our customer service staff offered to extend the membership instead of reshipping immediately due to the fact that cup cakes are made fresh for us each month. Being that it is a perishable...

item we do not have extra inventory at the warehouse. Since we were unable to replace the cup cakes themselves we did offer to send a replacement from one of our other clubs that we did have inventory for on hand. Customer was not pleased with that resolution and requested to cancel, at that point we have refunded the customer in full.
Again, we apologize for the inconvenience. Your feedback is very important to us and has been forwarded to our fulfillment department.

ID [redacted]   Hello - I’d like to withdraw this complaint as the company fulfilled its order. Thanks. Thanks & Regards,
Helvetica, sans-serif;"> [redacted] Data for Donkeys [redacted]

RE: BEER OF THE MONTH CLUB.

I ordered a gift for my brother in law for his birthday. I did this thru the website. The deliveries were being processed and sent to the wrong address. (I have no idea what that address was as I only have one in my address book for the recipient). When we called him a couple months later to see how he liked it he informed us that he hasn't got anything yet.

After calling amazing clubs, I was informed that the beer has in fact been delivered to the incorrect address several times. The people at that address had refused to sign and the deliveries were rejected. I asked if they could please deliver the product to the correct address and was told no. I was also told this is not refundable since the beer has gone bad. Seriously? Beer goes bad in a month or two? Im sure the product just didn't get thrown in the trash.... COME ON..Our home brew lasts longer than that. I asked to be transferred to a manager. I left a voicemail to return my call and a message for customer service to have them call me back. I was told it would be within 48 hours. I did not get a call. My husband also called. I was told they called him back and left a message. This is not the case since he has an Iphone and no call or message was received. I have since called back and I am on my 3rd message for a return call.
I am less than pleased with the customer service of this company and will spread the word as much as humanly possible.
NO PRODUCT WAS DELIVERED OR RECIEVED BY ANYONE. IT WAS ALL PAID FOR UPFRONT TOO. Even if it were to be a customer error, We were not informed of this and no one at the company bothered to call us or email us that the address was incorrect. in fact we got these emails thinking all was ok. How am I supposed to know there is an issue???

VERY DISAPOINTED

From: [email protected]
Date: August 11, 2016 at 2:58:34 PM PDT
To: [email protected]
Subject: Your August delivery from Amazing Clubs
Dear XXXX,

This is just a friendly reminder that your August Beer shipment from Amazing Clubs is being processed and will be delivered the last week of the month.

This month's selection is:

Smaltz Brewing Co. Alphabet City Blonde Ale
Smaltz Brewing Co. Slingshot American Craft Lager
Butte Creek Brewing Co. Organic Pale Ale
Butte Creek Brewing Co. Organic Porter

Please be aware that there is a SUMMER HEAT ADVISORY for the month of August. If you won't be home when your club is delivered, we urge you to consider using the below link to skip this months's delivery and let us deliver a future month's selection instead.

If you won't be available to enjoy your delivery, or you'd like to skip this month's selection and receive a future month's selection instead, please use the following link to access and manage your membership:

http://www.amazingclubs.com/membership-pause.cfm?id=SBSEKQEYXDNM8TBM

This link will only be valid through the 15th of this month. After the 15th, we are unable to make any changes to this month's delivery.

If you have any questions, our customer service agents are available to assist you 7 days a week at 1-800-507-4660.

Sincerely,

Your Friends at Amazing Clubs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just wanted to let you know that Amazing Clubs did refund my money for the undelivered wine.  They were...

very accommodating and I wish to close this complaint.  Thanks much.[redacted]
Regards,
[redacted]

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.While I understand your concerns, please know that this issue is beyond our control. When you give a gift, you have created a legal contract...

according to various Federal and State laws. Once a gift has been accepted (as is presumed when the recipient has received an initial shipment or has been notified of future shipments) title to the property in question is considered to be transferred and you may not revoke your gift without the agreement of the recipient.I have researched your order and confirmed that your recipient received the items you ordered and paid for. We genuinely hope they enjoyed your gift and appreciate this opportunity to have served you.Sincerely,[redacted]Amazing Clubs

Amazing clubs beer of the month club was one if the best gifts I ever received. A must for the beer fanatic that wants to experience craft beers from around the country. My wife and I can not wait for our monthly arrival.
Each shipment is sent in their specially designed styrofoam packaging
that separates each bottle to prevent broken containers. We also love the news letter that tells us about each brew and the breweries.

I was not notified that ID would be required before a shipment was made so how did I agree to it? I expect a full refund.
 
 
 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I wanted to tell you about my "amazing" experience with Amazing Clubs. I ordered online a strawberry cheesecake to be delivered to a work colleague recovering from surgery. I was delighted with how it was delivered (with dry ice) and that it arrived just when they said it would. It is refreshing to receive such good service and I will certainly be a customer in the future.

Dear Mr. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.As you correctly stated, you were the recipient of a 6-month Beer of the Month Club gift membership purchased for you as a gift on our...

website with an initial delivery month of February, 2016. While we apologize for any inconvenience, you are correct that we advise all of our customers to be prepared to show an I.D. upon delivery of any gift containing alcohol.In researching your order I have confirmed that your initial shipment was delivered on 2/25/16. I have also confirmed that on 2/24/16 a full refund was processed to the purchaser's credit card for the remaining 5 months of your membership which were cancelled at your request.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
[redacted]Amazing Clubs