Amazing Clubs

Dear Mr***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.I have verified that a full refund for unshipped merchandise was processed to the purchaser's credit card on 6/5/I
apologize that this refund was delayed and take responsibility for our errorPlease accept our apologies.Regarding your review, please be advised that we receive thousands of reviews from our millions of customers and, while we strive to publish reviews representative of our customers' experiences, all reviews are published in accordance with our review policy and there can be a significant delay in reviews being posted due to the volume of reviews received.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Dear Ms***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.Our internal customer service notes show that you contacted us for the first time on 11/3/(the same day that you filed your Revdex.com complaint)
and that on that very same day one of our Senior Client Advocates returned your call and was able to resolve your issue.I commend him on his excellent customer service and I'm pleased that we were able to assist youPlease feel free to contact us in the future at *** if we can assist you further.Sincerely,*** ***Amazing Clubs

We apologize that the order was not processed for a refund the first time we received a requestWhen we received the second notification a supervisor called the customer back to advise that we would refund the desired amount, however at that point we were told by the customer that they have already
disputed the charge with their credit card companyIn cases where a charge back is placed with the credit card we are no longer able to refund the card on our end.
We apologize for the inconvenience

Complaint: ***
I am rejecting this response because:
I was not notified of the signature requirement
Regards,
*** ***

Just received the beer of the month club as a gift and I have to say that I'm very impressedThe beers were all of extremely high quality (one of them was a recent gold medalist at a major beer festival) and all had recent "freshness" datesThey were well-packaged and inside the box was an informative newsletter that contained information about the selected beers and breweries
After enjoying the first beer I realized I was going to be away on business the next month so I called customer serviceThe friendly and helpful CSR was happy to pause my membership for a month so now my next delivery will arrive in November rather than October
All in all, this is shaping up to be one of my all-time favorite giftsWell done and stars

An absolute nightmare to deal withCustomer service doesnt exist with this companyThey refused to answer why their website says customer service is available 9am to 9pm EST and then their call center quits at 6pm ESTThen they signed me up for their newsletter even though I DID NOT GIVE THEM PERMISSION TO DO SO

Dear Ms***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.We apologize if you had trouble understanding our guaranteeWhen you called our company, you made no mention of any quality issues regarding
your orderYour entire claim was that you weren't fond of one of our monthly candle selections and would have preferred another scentAt Amazing Clubs, we work hard to provide our members with new and exciting experiences no matter which club of ours they chooseFrom wine, to chocolate, to flowers and more, our talented buyers seek out new and exciting products we hope our members will love month after monthAnd, while we're happy to offer an unconditional guarantee for non-delivery or damaged items, what we can't guarantee is individual taste preferencesWhat we can do is make sure that none of our members are ever obligated to continue their membership with us if we're sending products they don't absolutely love - and that's the heart of our guarantee: If you don't love every single item we send, you can cancel your membership at any time and we'll provide a full refund for unshipped future deliveries. Per our guarantee, we issued you a refund for unshipped product in the amount of $This refund was processed on 7/06/We now consider this matter closed.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** THANK YOU SO MUCH FOR YOUR HELP! YOU ARE AMAZING PEOPLE!

We apologize if you still do not have the codeAfter reviewing this order with Kate she did confirm that a code was provided over the phone on January 7thIn order to resolve this for you we retrieved the gift certificate number from our corporate sales team. Your code# is *** *** *** ***. If you need assistance placing your order please reach out to our support team at ###-###-#### AM to PM Central Time

Just got a shipment from the Ice Cream club at AmazingClubs.comIt's amazing! two of my favorites from the shipment - the Schoep's and the AngeloBoth were excellentI couldn't decide on a favorite, so I did what I always do - scoop them both into one bowl and go back and forth in my mind with each bite :) Great ice cream!!

Complaint: ***
I am rejecting this response because:It has been over a year since I sent my complaint both on Revdex.com and email to this company I had a month membership sent as a gift and the additional months (two missed never received and another rotten fruit)My biggest complaint was lack of ability this company has, and miss information I was given and then a superior said I was mistaken and the associate could not have told me and continued to argue with meIf a mistake happens in shipping the cure is to add a month down the roadA person would expect the shipment re-shipped or in a few daysThat's not how it works with this company along with they like to argue with you and tell you one thing when their associate clearly told you something differentI clearly was just disappointed in the company's inability to fix the missed shipment in a few days and their not in so many words calling me a lier When you spend over not sure the specifics anymore since it has been more than a year since I wrote to Revdex.comThat should also tell you a lot about this company's inabilitys and shortfallsApparently the customers satisfaction is not #just like their follow up to my Revdex.comI was not the recipient of your products ...I was the customer that sent it and felt shameful as if I hired a cheap company with sub-grade service all the way aroundI feel for what I spent and the quality both product and customer service I received including your poor follow up to Revdex.com report I give you a thumbs downI send gifts often as I am blessed, and I value the timley receipt/and quality once received and if not at the least a speedy resolutionI think a disclaimer should be made on your site "if we miss your shipment or it gets lost in shipping process another month will be added to your order as we only ship out once a month and do not ship till the following month"
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just received an email from Dispute Resolution Specialist *** *** noting that after several attempts to contact the
company about which I had filed this complaint (Amazing Clubs of Austin TX) the Revdex.com had received no response and has closed the complaintI appreciate the Revdex.com's good-faith efforts with this. After I filed the complaint originally I emailed back to the Amazing Clubs' representative stating that I had filed a complaint with the Revdex.com and posted a negative review on Yelp. Several days later I received another phone message from a customer service supervisor for IGA America, the parent company. I reported in my complaint that he had called previously, and I had attempted to return his call but had never heard backThis time he answered the phone when I returned his call. We had a courteous, even pleasant conversation; he endeavored to explain why the snafu occurred in the first place and agreed that I was not at fault. He further agreed to send a replacement shipment without further cost. Regular shipments are sent at the end of odd-numbered months; this one would be sent at the end of June, between the regular end-of-May and end-of-July shipments. It is by any measure, a fair and reasonable solutionAfterwards I emailed the Amazing Clubs contact person again, describing the phone call and stating that, once the replacement shipment had been successfully delivered at the end of June/beginning of July, I would contact the Revdex.com to report a successful resolution as well as amend my review on YelpLorawn's email prompts me to hasten that update. While I do find it disappointing that Amazing Clubs did not elect to respond to my Revdex.com complaint, I am hopeful that the company will make good on the promise of the supervisor (Cole) on the telephone. If the Revdex.com would find it useful for me to report on the outcome of this, I'll be glad to do so. If not, and if there's no need for me to contact you further, that's fine as wellThanks for your help and attention
Regards,
*** ***

Three years running I've used Amazing Clubs for my holiday shopping and I've been nothing but impressedThey're selections, quality and value always make a good impression and they really care about their customers
To my surprise, my mother sent me the Amazing Clubs cookie of the month club for my birthday and to I received my first shipment todayAs soon as I opened the package my mouth started watering from the smell of fresh cookies and let me tell you, I now understand why they named their company AMAZING clubsThis month's selections included s'mores cookies and maple walnut cookiesBoth were awesome but I literally couldn't leave the s'mores cookies aloneThey were the very definition of irresistible
If you're looking for a great gift and great service, I HIGHLY recommend this company

Dear Ms***,Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.We apologize if you had trouble understanding our guaranteeWhen you called our company, you made no mention of any quality
issues regarding your orderYour entire claim was that you weren't fond of one of our monthly candle selections and would have preferred another scentAt Amazing Clubs, we work hard to provide our members with new and exciting experiences no matter which club of ours they chooseFrom wine, to chocolate, to flowers and more, our talented buyers seek out new and exciting products we hope our members will love month after monthAnd, while we're happy to offer an unconditional guarantee for non-delivery or damaged items, what we can't guarantee is individual taste preferencesWhat we can do is make sure that none of our members are ever obligated to continue their membership with us if we're sending products they don't absolutely love - and that's the heart of our guarantee: If you don't love every single item we send, you can cancel your membership at any time and we'll provide a full refund for unshipped future deliveries. Per our guarantee, we issued you a refund for unshipped product in the amount of $This refund was processed on 7/06/We now consider this matter closed.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Dear Ms***, Thank you for this opportunity to serve youI have investigated your complaint and would like to provide you with the following information.I have spent considerable time reviewing the notes on your customer record and I have also met individually with
representatives of Amazing Clubs who attempted to assist you over the phoneIn researching your order, and reviewing your conversations with our representatives, it became apparent that you may not be familiar with our delivery schedule and that might be causing some confusionAs stated in our shopping cart when you placed your order, and as also stated on more than different pages on our website, we ship our items to arrive the last week of every shipping monthOur customer service notes indicate that you were under the impression that you had scheduled a specific delivery date and that is not the case and not even an option on our website.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than million satisfied customersWe hope you've found our response helpful and we look forward to serving you in the future.Sincerely,*** ***Amazing Clubs

Complaint: [redacted]
I am rejecting this response because: While I appreciate the response from Mr [redacted], and the efforts taken to look into this matter, contrary to what is mentioned in his response the call I made on November 3rd was actually the third time I've called about this particular matter. I did receive a return message by phone from a customer supervisor saying that he would resolve my issue by sending me a replacement delivery by February 2017. I have been told that very same thing in the past but my replacement package has never arrived. I don't fully trust that this one will arrive as promised. I am not completely satisfied with the resolution of sending me a replacement package 3 months from now. On November 3rd, I had asked that it be sent asap...I even offered to pay for $17 expedited shipping. This package has already been completely paid for by the consumer. I don't find the Customer Service efforts commendable when all they've promised is to send a package that is rightfully mine...they act as though they're doing me a favor!! Its ludicrous. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have refunded the flowers so all amazing clubs owes me is a refund or replacement on 6 beers. Complaint ID #[redacted]
Regards,
[redacted]

Dear Ms. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.I have spent considerable time reviewing the notes on your customer record and I have also met individually with representatives of...

Amazing Clubs who attempted to assist you over the phone. In researching your order, and reviewing your conversations with our representatives, it became apparent that you may not be familiar with our delivery schedule and that might be causing some confusion. As stated in our shopping cart when you placed your order, and as also stated on more than 40 different pages on our website, we ship our items to arrive the last week of every shipping month. Our customer service notes indicate that you were under the impression that you had scheduled a specific delivery date and that is not the case and not even an option on our website.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

Complaint: [redacted]
I am rejecting this response because: Thank you again for your response but, unfortunately, it seems that you continue to miss the point of my dissatisfaction with your company. My initial complaint w/ Revdex.com was due to Amazing Club's lack of quality Customer Service -- not a missed delivery. This latest response from Amazing Clubs exemplifies & characterizes the problem I have with its Customer Service. Rather than thanking me or appreciating me as a long standing member/customer, or apologize for any inconvenience & dissatisfaction I may have experienced...you continue to explain things, make excuses, recite policy and continue to blame ME (the customer who has paid in full for service). You continue to behave as though any resolution on my behalf is an enormous favor to me. Clearly you've missed the content of my complaint.I have been a loyal member of Amazing Clubs for over 3 years. I am fully versed in all of your policies regarding wine shipment & delivery. I am to receive 12 shipments of wine annually. These shipments have been fully paid for in advance. Most of the time I have successfully received delivery...but sometimes I have not. I have never complained about a missed shipment in the past. I thought it was time to speak up. I have 'paused' 3 shipments in the past, according to your policy. I had been promised replacement shipments every time. I have never received a replacement shipment. So when I inquired about this latest missed delivery (which I accept some responsibility for not being home) I was told that for an additional $17 I could receive a replacement shipment in 2017. I had very little faith that I would ever receive the replacement since that has proven unreliable in the past. So I asked that it be sent to me NOW.  I was told 'NO'. When I pushed further I was transferred to 3 different people, on the phone a total of 1 hour and felt extremely frustrated. My experience with your Customer Service team truly ruined my day and that should never happen to anyone. It wasn't until I made an official complaint to Revdex.com that I received a call from an Amazing Clubs supervisor offering a resolution which was to send me a replacement in 2017. I should be able to call Customer Service and have a pleasant experience. I should be made to feel that I'm valued as a customer...not a nuisance. I should be made to feel that every effort is being made to accommodate my very reasonable request. I hope that you can now fully understand the nature of my concern and my complaint.As I had already requested, by phone, with your Customer Service team, I would like to have a replacement shipment sent to me now. I don't care if its a duplicate. 
Regards,
[redacted]

We apologize for the delay in your refund. Our records indicate that at the time the refund was requested this purchase was over 120 days old and we no longer had access to the credit card that was originally used for the purchase. In those typo of instances we would normally process a refund check...

which can take 3-4 weeks for processing and delivery. We apologize if that was not properly communicated. Since then we have updated our systems to allow a refund to the buyer after the usual 120 days and processed a refund on the 16th of January to the Visa card provided. The confirmation number for this refund is [redacted]. Again, we apologize for any frustration this may have caused you. Typically once the refund is processed is settles back to your credit card with in 48 business hours. If you need any further assistance please let us know and we will do what we can to resolve your issue.Thank you for your patience,Amazing Clubs Team