Amazing Clubs

Complaint: [redacted]
I am rejecting this response because:
It has been over a year since I sent my complaint both on Revdex.com and email to this company.  I had a 12 month membership sent as a gift and the additional months (two missed never received and another rotten fruit). My biggest complaint was lack of ability this company has, and miss information I was given and then a superior said I was mistaken and the associate could not have told me and continued to argue with me. If a mistake happens in shipping the cure is to add a month down the road. A person would expect the shipment re-shipped or in a few days. That's not how it works with this company along with they like to argue with you and tell you one thing when their associate clearly told you something different. I clearly was just disappointed in the company's inability to fix the missed shipment in a few days and their not in so many words calling me a lier.  When you spend over 400.00 not sure the specifics anymore since it has been more than a year since I wrote to Revdex.com. That should also tell you a lot about this company's inabilitys and shortfalls. Apparently the customers satisfaction is not #1 just like their follow up to my Revdex.com. I was not the recipient of your products ...I was the customer that sent it and felt shameful  as if I hired a cheap company with sub-grade service all the way around. I feel for what I spent and the quality both product and customer service I received including your poor follow up to Revdex.com report I give you a thumbs down. I send gifts often as I am blessed, and I value the timley receipt/and quality once received and if not at the least a speedy resolution. I think a disclaimer should be made on your site "if we miss your shipment or it gets lost in shipping process another month will be added to your order as we only ship out once a month and do not ship till the following month".
Regards,
[redacted]

Dear Ms. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and we have been unable to locate a customer record under your name. If we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the world's largest provider...

of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

Dear Mr. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.I have reviewed the customer service notes in detail and I apologize for any issues you had with your order. In reviewing your order, I...

can see that we provided you three additional shipments as compensation for your dissatisfaction (15 shipments in total for a 12-month membership) and we're happy to have assisted you in this matter. Again, please accept our apologies.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
[redacted]Amazing Clubs

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.I have verified that a full refund for unshipped merchandise was processed to the purchaser's credit card on 6/5/2015. I apologize that this...

refund was delayed and take responsibility for our error. Please accept our apologies.Regarding your review, please be advised that we receive thousands of reviews from our millions of customers and, while we strive to publish reviews representative of our customers' experiences, all reviews are published in accordance with our review policy and there can be a significant delay in reviews being posted due to the volume of reviews received.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

I received a year's subscription from amazingclubs.com for a wedding present. This is the most overpriced, poorest quality service with the worst customer service. The ship perishable items without advance notice. When I called to ask they notify me if a shipment before it ships so that it doesn't go to waste if I am traveling, they said "no" it's my responsibility to be home and the "customer service rep" was so rude. I gave her my name four times but because she couldn't understand my last name is hyphenated. DONT USE THIS COMPANY, they don't deserve your business. I cancelled my order early despite it being paid for.

Do NOT purchase any subscription from this company (if you would actually like to receive something). I ordered the beer club subscription. The tracking indicated it was delivered to "Front Door" (apparently my "front door" is capable and of legal age to appropriately sign for a shipment of beer). It was NEVER DELIVERED, yet three other packages were delivered successfully to that same "Front Door" on the same day. I sent two emails to the company that went unanswered. I then contacted the company via phone and explained the situation. The rep quickly advised me to contact the shipping company to determine who the driver was, etc. When I politely advised that I paid Amazing Clubs, not the carrier and didn't think it was my responsibility to track down the shipment with a company Amazing Club chooses to do business with, she exclaimed "well, that's what you have to do". I asked for a refund and cancellation of future orders...response: "I don't have authority to process a refund, I'll refer it to my supervisor". I contacted the shipping company anyway and SURPRISE, a voicemail box. Next stop: Attorney Generals Office and Credit Card dispute. Save yourself the headache, find a different company to do business with.

Dear Ms./Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and we have been unable to locate a customer record under your name. If we we can assist you further, please contact us at your convenience.At Amazing Clubs we're proud to be the world's largest...

provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

I was not notified that ID would be required before a shipment was made so how did I agree to it? I expect a full refund.   Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I just wanted to let you know that Amazing Clubs did refund my money for the undelivered wine.  They were very accommodating...

and I wish to close this complaint.  Thanks much.[redacted]
Regards,
[redacted]

We apologize for any inconvenience and disappointment this may have caused you. At the time of the purchase our website did offer 6 plain selections of bagels, our marketing team has since updated this to avoid any confusion. Since we work with many small, independent boutiques every month we are...

unable to provide ingredients for all products. This is not something that is required and for cases where someone does have allergies we would normally suggest to switch to a different club.  Again, we completely understand your frustration and since the information on the web site was not completely clear in addition to the refund that was already provided for unsent shipments we will refund for half of the shipment that was delivered.Thank you for your understanding,[redacted]

Complaint: [redacted]
I am rejecting this response because: Thank you again for your response but, unfortunately, it seems that you continue to miss the point of my dissatisfaction with your company. My initial complaint w/ Revdex.com was due to Amazing Club's lack of quality Customer Service -- not a missed delivery. This latest response from Amazing Clubs exemplifies & characterizes the problem I have with its Customer Service. Rather than thanking me or appreciating me as a long standing member/customer, or apologize for any inconvenience & dissatisfaction I may have experienced...you continue to explain things, make excuses, recite policy and continue to blame ME (the customer who has paid in full for service). You continue to behave as though any resolution on my behalf is an enormous favor to me. Clearly you've missed the content of my complaint.
I have been a loyal member of Amazing Clubs for over 3 years. I am fully versed in all of your policies regarding wine shipment & delivery. I am to receive 12 shipments of wine annually. These shipments have been fully paid for in advance. Most of the time I have successfully received delivery...but sometimes I have not. I have never complained about a missed shipment in the past. I thought it was time to speak up. I have 'paused' 3 shipments in the past, according to your policy. I had been promised replacement shipments every time. I have never received a replacement shipment. So when I inquired about this latest missed delivery (which I accept some responsibility for not being home) I was told that for an additional $17 I could receive a replacement shipment in 2017. I had very little faith that I would ever receive the replacement since that has proven unreliable in the past. So I asked that it be sent to me NOW.  I was told 'NO'. When I pushed further I was transferred to 3 different people, on the phone a total of 1 hour and felt extremely frustrated. My experience with your Customer Service team truly ruined my day and that should never happen to anyone. It wasn't until I made an official complaint to Revdex.com that I received a call from an Amazing Clubs supervisor offering a resolution which was to send me a replacement in 2017. 
I should be able to call Customer Service and have a pleasant experience. I should be made to feel that I'm valued as a customer...not a nuisance. I should be made to feel that every effort is being made to accommodate my very reasonable request. 
I hope that you can now fully understand the nature of my concern and my complaint.
As I had already requested, by phone, with your Customer Service team, I would like to have a replacement shipment sent to me now. I don't care if its a duplicate. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company did offer to send another product, such as salsa or olive oil. This was no were near equivalent to cupcakes.  When a company messes up an order to this magnatude, they should do whatever is necessary to correct the issue.  They could have bought the cupcakes from another company and had them expidited.  This was not offered.  The company will also not post my honest review on their website.  Potention customers are mislead to the quality an honor of this company because they only post their very best reviews.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.As you correctly stated, you purchased from us a 3-month Beer of the Month Club gift membership. As stated on our website, we ask...

all of our customers to be prepared to show an I.D. upon delivery of any gift containing alcohol and the first two months of your gift membership were delivered without is[redacted].The third shipment was scheduled for delivery in August, 2015. Our delivery courier made not one, but three separate delivery attempts as follows: on 08/27/2015 at 5:25 PM, on 08/28/2015 at 5:30 PM, and on 08/31/2015 at 2:54 PM. This information has been verified with the carrier and can be viewed online with the tracking number previously provided to you. At each delivery attempt a notice was left on your recipient's door with a toll-free number to re-schedule delivery and the carrier held this package at their local office for an additional week awaiting further delivery information from your recipient.You first contacted us regarding this is[redacted] on September 16, 2015. At that time, our customer service representative explained to you our terms and conditions which clearly state that we cannot be responsible for "delivery is[redacted]s arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient". I hope you will understand why we have this policy. As a provider of gourmet gifts and consumable items, we are unable to simply "re-ship" an item that has been returned to us. For liability reasons, and for the safety of our customers, it is our policy that consumable items that are returned to us are destroyed.When you contacted us, the customer service representative who assisted you offered to make an exception to this policy and replace your product for free asking you to pay only a small shipping fee. I commend her for taking the time to address your is[redacted] and make you this fair offer. It is my understanding that you declined this offer but please know that it stands should you change your mind.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,[redacted]Amazing Clubs

We apologize for the delays in receiving your shipments and the inconvenience that you have gone through. The replacement for February is currently in transit scheduled to be delivered tomorrow, you can track that shipment on [redacted] with this tracking number [redacted]. For your...

dissatisfaction and troubles your order has been extended 2 months so you will be receiving a shipment the last week of March and April.
Again, we apologozie and hope that all your future shipments will be delivered to you in a timely fashion.
Thank you for your patience,
[redacted]

Dear Mr. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.I have reviewed the customer service notes in detail and I apologize for any issues you had with your order. In...

reviewing your order, I can see that we provided you three additional shipments as compensation for your dissatisfaction (15 shipments in total for a 12-month membership) and we're happy to have assisted you in this matter. Again, please accept our apologies.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
[redacted]Amazing Clubs

This business could not care less about fulfilling orders. If it doesn't get delivered, they don't care. No they won't let you know it was returned undelivered.

I have been using Amazing Clubs for years for hard-to-buy-for family members and clients, and I always get a great response from the recipient. My brother in law would be so upset if I didn't renew his bacon of the month club every December :-)!

What I most appreciate is the variety of items offered (I've given bacon, wine, beer, ice cream, chocolate and pizza)-- so with all the choices, it feels quite thoughtful... but I also know I can count on the consistency of quality, across clubs.

After gifting Amazing Clubs for so long, I was thrilled when a friend recently bought ME a subscription for the Chocolate of the Month and Hot Sauce of the Month Clubs! The first month of chocolate was amazing chocolate covered potato chips--- that are AMAZING! It's such a treat! ...and the hot sauce is fabulous- and came with delicious and creative recipes. What a fun gift...

Customer Service has been consistently strong as well. Any time I need to make changes to orders, they are right on top of it and answer questions immediately. Love having a go-to spot for gifting!

Complaint: [redacted]
I am rejecting this response because:I was not notified of the signature requirement.
Regards,
[redacted]

Dear Mr. [redacted], Thank you for this opportunity to serve you. I have investigated your complaint and would like to provide you with the following information.As you correctly stated, you were the recipient of a 6-month Beer of the Month Club gift membership purchased for you as...

a gift on our website with an initial delivery month of February, 2016. While we apologize for any inconvenience, you are correct that we advise all of our customers to be prepared to show an I.D. upon delivery of any gift containing alcohol.In researching your order I have confirmed that your initial shipment was delivered on 2/25/16. I have also confirmed that on 2/24/16 a full refund was processed to the purchaser's credit card for the remaining 5 months of your membership which were cancelled at your request.At Amazing Clubs we're proud to be the world's largest provider of gourmet gift of the month clubs with more than 2 million satisfied customers. We hope you've found our response helpful and we look forward to serving you in the future.Sincerely,
[redacted]Amazing Clubs