Amazing Pet Expositions LLC dba Amazing Pet Expos

This has been refunded

Complaint: ***
I am rejecting this response because:In the brief message response from Amazing Pet Expos, forwarded to me by the Revdex.com, the message read that a thorough response would be provided before Monday, October 30th.I have not received any response as of Monday, October 30th (9:AM PST) from Amazing Pet Expos
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:I spoke to my bank today, my bank cannot dispute the two charges for booth space because they were too long ago, I simply want my $booth fee back, since there will not be a San Diego pet expo on Feb 17th and 18th 2018, plus the additional $that was charged to my card by amazing pet Expo without my authorization.I also have non-refundable itineraries that I have also sent to *** ***, totaling $Which I cannot recoverI would like reimbursement for these as wellI was able to cancel my hotel and rental cars no problem.and lastly I had some promotional materials printed for the show for $the dates of the show are on the flyer, so I will not be able to use these in other promotionsDue to Mr*** negligence to notify me that the event had been canceled, he should be responsible for this as well.My total Damages are $2274.37, and I need a check for that amount for this to be resolved
Sincerely,
*** ***

We do not have a contract with this businessThey purchased their booth from an existing exhibitor, who is technically still the vendor

I am not percent clear on thisCould we do a phone call perhaps?

Complaint: ***
I am rejecting this response because:
I am not able to accept the response because of the many communications by Ms*** assuring follow through. If Ms*** is sincere in resolving this matter, the following steps should be taken:Ms*** should send the refund check made out to *** *** *** and mail it to *** *** ** **, Tumwater, WA certified mailWhen I receive the check and have confirmation from my bank that Ms***'s check can be processed for sufficient funds, then I will email Ms*** and the Revdex.com to confirm that the matter has been addressed.Until I receive the check and know that it can be processed, I cannot accept any response of assurance from Ms*** that she is interested in resolving this matter because that has all that I have been receiving since June, with no follow through on getting a check to me
Sincerely,
*** *** ***

To Whom it May Concern - Please know we did not ignore or disregard Complaint ID #***We replied on both 06-and 06-16-(after I received a Revdex.com reminder email which stated there had been no business reponse) and the complaint’s status still does not reflect our business response. As you can see on the Extranet, the four files below were uploaded to the complaint: • “05-25-- *** *** Refund Receipt.png” • “05-24-- Email from SBR to *** *** - Steel City Pet Expo - Clarification.pdf” • “05-24-- Email from *** *** to EAB - Steel City Pet Expo.pdf” • “05-24-- Email from MF to *** *** - Steel City Pet Expo - Refund.pdf” We uploaded these files to substantiate our business response on 06-However, according to the Extranet, they were attached to *** ***’s original complaint versus ours, which is incorrect. On Friday, 06-16, I spoke to *** in the Revdex.com’s Dispute Resolution Department about this and she advised us to re-send our response via email (***), which will be completed today. We’re very concerned there may be a technical problem with the Complaint Extranet and wondered if other businesses have expressed the same concernThe issue seems to arise when an attachment is submitted with the responseIn the meantime, can your technical support team please look into the matter so we might gain some insight? Sincerely yours, *** ** ***President, Amazing Pet Expos™amazingpetexpos.comP: *** *** • *** ***C: *** *** F: *** ***

Complaint: ***
I am rejecting this response because:
This is an improper business practice I do not have my money yet and the Amazing Pet expo has violated its terms of agreement by note refunding vendors for a cancelled event within days of cancellation My attorney has reached out to the company and has been told that Amazing Pet Expos would be contacting me; this has not happened In the previous message left on here I was given an individuals contact info; all attempts to contact this person has been unsuccessfulI will continue to persue legal action until I receive my refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: 1) Did not receive any notice about the expo date change from the company.2) Did not commit to the date change made from the company
Sincerely,
*** ***

Today, 05-23-2016, *** ***, owner of AE Group, reached out directly to Ms*** in reference to her Revdex.com complaint and to address the reasons for her deep dissatisfactionAfter speaking on the phone at length with Ms***, Ms*** agreed to issue a full refund to VERGI for their
participation in the Houston Pet Expo.Ms***'s Revdex.com complaint centered around the fact that she requested a refund and was told that VERGI was ineligible for a refundTypically - and according to the company's "terms and conditions" - we don’t issue refunds for sponsorships and VERGI's participation in the Houston Pet Expo was as a sponsorHowever, under the circumstances, we feel that it's only fair to issue a full refund for the sponsorship they purchasedClearly, Ms***'s concerns should have been addressed months ago. That refund will be issued to them no later than June 24, 2016, and Ms*** will be sending the tracking information to Ms*** personally via email.We agree that the customer service experience and poor communication experienced by Ms*** was appalling; the facts surrounding this complaint are being addressed internally and careful notes were taken by Ms*** during the phone call to ensure that each issue brought to her attention by Ms*** can be discussed with our staff and appropriately rectified.With that said, we wouldn’t have as many successful shows as we do if this was the standard level of service that was provided to our exhibitors; we work very hard to show our appreciation to everyone who makes our events possibleWe're grateful for our exhibitors' business and they deserve to receive the experience they’ve paid for.We sincerely regret that Ms*** was communicated with so poorly and wasn't provided with the level of customer service that we would expect from our teamWe hope that, at some point, we'll be able to earn back VERGI's business, especially because their prior experience in working with our company was such a positive oneWe're sorry.[Please see the follemail (attached) which was sent to Ms*** after the phone call to reiterate the details of the conversation and make sure that there were no further miscommunications.]

Complaint: ***
I am rejecting this response because:
Per the terms of agreement that I agreed to, Amazing Pet Expos must refund vendors fees if the event is cancelled Per the attached email on September 12th, the New England Pet Expo was cancelled this year due to a disgruntled employee No official word has been sent to vendors other this email about refunds, rescheduling the event or how their insurance claim has turned out We had talked to *** shortly after this email was sent and we were assured that a refund would be sent within days This has not occurred Per Amazing Pet Expos terms of agreement, if an event is cancelled, they have days to refund vendor fees This information is in paragraph of the attached terms of agreement These terms can also be found at www.amazingpetexpos.com/terms.htm Amazing Pet Expos is still within days of the refund window, but it is closing fast It has been extremely difficult to get into contact with *** or *** at Amazing Pet Expos and their legal representation *** *** This is extremely concerning to me because of their history of cancelling events last minute which puts the financial burden on vendorsAmazing Pet Expos has acted extremely careless by cancelling events the last minute and not being in constant communication with vendors Sincerely,
*** ***

As of 04-11-2016, Mr*** had not received his refund check (which had been sent via US Mail)A replacement refund check was delivered on 04-28-via UPS (tracking number ***) and the refund cleared on 04-29-On 05-23-2016, *** ***, left a message for Mr*** (*** ext***) and sent an email (please see attached) so that, as the owner of the company, she could offer him a personal apology and see what else she might do to further rectify the situation, even though he’d already received his refundMs*** has not yet received a response and will update the Revdex.com once she does

Complaint: ***
I am rejecting this response because: I have not yet received any refundThis is not the first time I have been told that the refund was sent so you will need to pardon me if I seem a little skeptical until the check is in my hand and clears the bank.I
do also think that after making us wait almost a year so far, that an apology on their part would also have been the decent thing to doIt's just a shame that I need to mention it
Sincerely,
*** ***

To Whom it May Concern - Yesterday, June 20, we emailed a copy of our original June response to Complaint ID ***. I am writing to offer additional information.This afternoon, we received a phone call in regards to our merchant processor receiving an "invalid" chargeback request; Ms*** attempted to file a credit card dispute on June for the $referenced in this complaint. We were advised that Ms***'s dispute was declined by our processor because the transaction had already been refunded on May 25, Please see the attached screenshots from our merchant processor account which show the "INVALIDCB" (abbrev"invalid chargeback") status associated with Ms***'s dispute.Further, although Ms*** said in the Revdex.com complaint rebuttal that she'd disputed the transaction as "fraud," as you'll see in the attached screenshots, the reason she actually gave was "services not provided or merchandise not received." There was no "fraud."Please don't hesitate to let us know if we can provide any further information to substantiate Ms***'s refund having been issued on May 25, Thank you!Sincerely yours,*** ***Sheila BRilenge

Initial Business Response /* (1000, 7, 2016/02/02) */
This is not a valid complaint, no is any of it trueThey were given the list for free, and that list has no bearing on the booth, the booth rate, the booth performance, the success of their booth, or any show-related performanceAll clients
are told that the list must be typed BY hand after the event are not given any specific time-frame for completionMs*** did reply as promised, and the client was sent and has received the listWe are unclear what this complaint is requestingPlease ask for calcification

October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,Amazing Pet Expos

I know the Revdex.com closed this complaint because they thought it was too old of an incident, but for the record this was NOT resolvedThe bank thoroughly investigated the alleged check. A check from this company was never received nor were there any checks in that amount submitted to the bank (by any person/company) the date the alleged check was cashed or in the surrounding months of that date

Yesterday (06-19-2017), I posted a response to Complaint ID *** via the Extranet and received no response from the Revdex.comHowever, *** *** sent in another response todayPlease note there are two separate parts to the previous responses below - the message we sent yesterday, along with the content of our original response on 06-12-2017. Part II. This is the basic content of our response on 06-12, which disappeared from the Extranet(I also changed the attached file names so there was no confusion with the files which were somehow incorrectly attached to *** ***'s complaint, versus our response on 06-12.)To Whom it May Concern - Today we learned that *** ***, on behalf of *** ***, a participant in our scheduled Steel City Pet Expo filed this complaint alleging that Amazing Pet Expos hadn't issued her refund as promised and further claimed there was some sort of fraudulent activity associated with the matter as well.In short - and as substantiated by the attached documentation - the complaint details submitted by Ms*** aren't an accurate depiction of the situation.On Wednesday, May 24, Ms*** was notified by our VP of Show Production, *** ***, that the Steel City Pet Expo was canceled due to circumstances beyond our controlShe was also sent a letter from our attorney confirming the surrounding detailsOur attorney's letter reiterated the fact that all exhibitors were eligible for a full refund upon request.Ms*** was upset about the change, so *** ***, as president of the company, intervened and said we'd be happy to issue a full refund and do anything else we could - above and beyond a refund - to make the situation rightMs*** then introduced Ms*** to *** *** via emailMs***, our exhibitor relations coordinator, is our central point of contact for refunds and related exhibitor needsWithin the hour, Ms*** reached out to the exhibitor in order to personally introduce herself, verify remdetails, and to schedule the refund.Meanwhile, in the interests of providing great customer service, Ms*** issued Ms***'s refund via credit card (which is not standard company policy); on Thursday, May 25, at 8:AM, a full refund was credited to the VISA card ending in ***Our merchant processor sent a copy of the refund receipt directly to Ms***'s email address (***@gmail.com) at the time of processingA screenshot of the completed transaction is attached.Please note: Less than hours passed between the time Ms*** was notified about the event change to the time her full refund was processed.It wasn't until Ms*** sent an email on Sunday evening, June 11, and filed this Revdex.com complaint the same evening, that we had any idea there may have been an issue with the refund issued days prior.On Monday, June 12, we contacted our merchant processor and they confirmed the credit had been processed and settled; they stated the issue didn't originate on their end and recommended the cardholder contact her card-issuing bank for additional help.In addition, because Ms*** had made a number of malicious and claims against Amazing Pet Expos which she knew to be untrue, she was advised by Ms*** that any additional discussions would need to be addressed with our attorney, *** ***Although he attempted to reach Ms*** both by phone and email, she did not respond.In conclusion, this complaint has no merit and should be considered beyond purview - Amazing Pet Expos adhered to professional best practices and provided full documentation that a full refund was issued to Ms*** on May 25, - long before the filing of this complaintIn addition, she has refused to respond to our legal counsel so he can affirm the processing of the refund and offer certification of the transaction. Thank you in advance for your fair and objective consideration that the Revdex.com lacks purview in this matter.Sincerely yours,*** *** B***President, Amazing Pet Expos™amazingpetexpos.comP: *** *** • *** ***C: *** *** F: *** *** *** *** *** * *** *** ** * ***

Dear Sirs:Yesterday (01-24-2017), prior to being made aware of this complaint, we spoke with Ms*** at great length and mutually determined that a large part of this particular issue was a direct result of the fact that she had not been receiving our emails and, likewise, we had not been
receiving hers. Due to this fact, Ms*** thought she was being ignored, while we were under the impression that we'd resolved the matterWe were simply unaware that Ms*** hadn't received our communications and now realize that we should have followed up by phone to ensure our messages had been receivedAfter initially speaking with Ms*** by phone on 11-21-in reference to her requested refund, we received an email from her on 12-14-requesting an update on when she'd be receiving itThat same evening (12-14-2016), we processed the refund for $to her Visa card (please see attached screenshot of the refund settlement dated 12-15-processed via our merchant processor). As of last evening, Ms*** had not yet seen the $credited to her Visa card so we submitted a ticket to customer support last night to determine where the issue may have arisen and if the problem might originate with our merchant processor or with Ms***'s credit card's issuing bank.In the meantime, we discussed the fact that our company's "Terms & Conditions" have been revised since Ms*** initially contracted to participate in our events early last yearWe no longer require exhibitors to participate in a postponed show and, in the interests of good customer service, we’re happy to issue refunds upon request. Additionally, we'd already offered to reimburse Ms*** $for non-refundable travel expenses and we remain eager to do soWe also relayed that we'd be glad to reimburse her for any other travel expenses she’d incurred as wellObviously, it isn't her fault that an event was rescheduled and we take full financial responsibility for the non-refundable expenses incurred by our exhibitors as a result.During the course of yesterday’s phone call, we also discussed several additional options to further remedy the situation as we seek to rebuild our relationship with Ms***At this point, we’ve now cleared up any miscommunications and misunderstandings with Ms*** and are under the impression that Ms*** is satisfied with our response to the matter.Lastly, as a result of the fact that we did indeed issue the refund more than a month prior to this complaint being filed with the Revdex.com and because Ms***’s concerns were resolved to her satisfaction without any intervention by the Revdex.com, we respectfully request that the complaint be dismissed. Based on our conversation with Ms***, we also believe she’d support the dismissal of this complaint since we can not only provide independently verifiable documentation of both the issuance of the refund on 12-15-and the emails which were sent immediately after, but it appears that the entire matter regarding her dissatisfaction about the refund is largely based on miscommunication.Please don’t hesitate to reach out to me directly if I can provide any additional information or documentationThank you for your consideration.Sincerely Yours,*** ** ***President & CEO, Amazing Pet Expos™amazingpetexpos.comE: ***@amazingexpos.comP: *** *** ***C: *** *** F: *** ***

Initial Business Response /* (1000, 10, 2015/09/01) */
This is a contract dispute Our attorney will be contacting her because it is a business to business contract issue