Amazing Pet Expositions LLC dba Amazing Pet Expos

Please note that we have been made aware of this complaint and will offer a thorough response tomorrow, 10-Thank you!

Initial Business Response /* (1000, 18, 2015/12/28) */
We came to a resolution with the client and their refund will be sent on Jan 15th

This refund has been processedI believe prior to the complaint date but will need to verify

I would just like to clarify - I simply asked that we use the Revdex.com or Revdex.com portal to communicateI supplied my attorney information only after being told that business was going to use attorneyEach time we reach a resolution, the business changes mindset, and I think the email back and forth is preventing resolution

After reviewing and researching this complaint at great length, we were able to determine that Happy Endings No-Kill Cat Shelter received a full refund of $(check number [redacted]) on January 14, While we plan to contact Ms[redacted] to better determine where a possible breakdown in
communication took place and ease her concerns, according to our bank statements, this check cleared on January 30, Because we had more than one contact at Happy Endings, we suspect that perhaps Ms[redacted] is unaware that the refund was already addressed quite some time agoSince we hadn't had any additional communication from either Ms[redacted] or anyone else at the rescue since January 11, 2015, we had no reason to believe otherwise.Further, per? Revdex.com National Complaint Acceptance Guidelines, "The Revdex.com does not handle complaints that involve purchases made more than days ago"; since Ms[redacted]'s original purchase was made nearly four years ago (and resolved more than two years ago), we're fairly clueless as to why this particular complaint was accepted by the Revdex.com of EMissouri and SIllinois and then submitted to us for a business response when it clearly doesn't meet the basic criteria outlined by the Revdex.com's National Complaint Process.?

Hello and thank you for the opportunity to address thisWith regard to the rescheduling of the Virginia Beach Pet Expo, we were left with no choice based on information provided to us by the State of Virginia regarding Hurricane IrmaHere is the notice from the Department of Emergency Management-
[redacted]/Our contract allows for rescheduling due to Acts of God and the Pet Expo was moved to June & 10, 2018All vendors booths have been transferred to this dateWe apologize for the inconvenience, however we place the safety of the our attendees, vendors and pets firstI hope this answers the client's concerns?

Hello - There is no attachmentCan you please re-send?

Complaint: [redacted]
I am rejecting this response because:
While that is correct, my friend and I were the ones who received ? the Email about the
cancellation instructing is to call the business for our refundThis to me means they know we are now the vendor responsible and who deserves a refund? The original exhibitor never received ? communication on the cancellation or refunds as she was removed as a contactI’m not sure how you can say she is not the person for communication to get emails about receiving a refund, yet months later decide she should be the one to do soShe had no way of knowing to this, so were you just going to not refund money for people who didn’t request it? No one told us about this issue for the last six months as they ignored usA refund is in order
Sincerely,
[redacted]

To Whom it May Concern - We are currently in receipt of the complaint filed by Ms[redacted] on behalf of her company, [redacted]Ms[redacted]’s refund is currently being reviewed by our insurance companyThe entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as wellWhile this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needsWe’re deeply apologetic that Ms[redacted] has been put in this positionWe’re not breaking any promises made to Ms[redacted]; she was aware that her refund and reimbursement would be underwritten by insurance and we know she was dissatisfied by how long the process has taken so farUnfortunately, we’ve had to remain in a holding pattern as wellHowever, we remain dedicated to upholding our word in terms of what was promised in regards to Ms[redacted]’s (and all of our exhibitors’) refunds and we will contact Ms[redacted] tomorrow, 11-21, to see if we can come to an alternative resolution which she’d find acceptable; we will then update this complaintAgain, we’re sorry Sincerely yours,Amazing Pet Expos

I was not aware [redacted] agreed to a refund or why, but it is irrelevant as the client did a chargeback on their credit cardBased on [redacted]'s email, I have accepted the chargeback without dispute

Left a vm

In short, Ms[redacted] called our office on 09-14-and was understandably frustratedWhen I learned of Ms[redacted]’s dissatisfaction, as president of Amazing Pet Expos, I reached out to her myself on the evening of? 09-and we spoke at great lengthThis discussion included both my own
sincere apology as well an apology on behalf of each member of our team.? Fortunately, Ms[redacted] was kind, understanding, and compassionate and she gave me the opportunity to address each of her concernsWe were able to resolve matters to her complete satisfaction (which included the immediate issuance of a full refund, sent via UPS).? With that said, based on the fact that we came to a resolution prior to the involvement of - or notification by - the Revdex.com, we humbly request this complaint be dismissed as being "beyond purview."? We plan to call Ms[redacted] tomorrow to follow up; I suspect she won't mind affirming each of the facts outlined aboveThank you in advance for your patience and fair consideration - we know the response to this complaint is long overdue.Sincerely yours, [redacted]President, Amazing Pet Expos

I assume you are referring to San DiegoI resolved that complaint last nightAs I had mentioned, we moved all the California shows to the fall after StLouisI do not know how this gentleman was missed with the update, but he had been called, emailed and mailedThe venue did not tell him it was
cancelled, they told him the new date, and that our contract is secure and we are locked in for the new dateI have already spoken to his airline to get a refund for him, and he told me last night that he filed a chargeback on the feeWe are still going to give him space at the new date, but I am set to speak with him today to follow up

Complaint: [redacted]
I am rejecting this response because:
At this point we still have not received a refund from the businessI've contacted my bank and reported the charge as fraudThe business owner told me she would no longer be responding to me and to contact their attournet which I did over a week ago with no responseThe issue is over $275, you'd think they just refund it so we all can move onI'm hopeful that our bank can just handle it so we are not out the money, but the business saying we received a refund is a lieThey may have submitted one, I don't know because we never received a receipt, but the money has not been received on our end.?
Sincerely,
[redacted]