Amazing Pet Expositions LLC dba Amazing Pet Expos

This refund was sent prior to this filing date

Complaint: ***
I am rejecting this response because: Although Amazing Pet Expos has claimed that they are working with an insurance company, I have failed to hear from any insurance company or attorneys offices regarding my refund request of $which encompasses cancelled Amazing Pet Expos and expenses incurred from traveling to the Schaumburg, IL, show.I am requesting the name of the insurance company and any and all agents involved with phone numbers and claim numbers so that I may follow up directly on the status of these claimsThis company has had ample time to render satisfactory results to me and many other vendors who are in the same situation. This is another stall factor.
*** ***

02/28/2018: Mediator emailed business and requested documentation of customer charge back.02/28/2018: Once he files the charge back, we have the opportunity to either fight it or just let it go throughOnce we do that, it is out of our handsWe accepted itHas he spoken to his bank?

The client informed us on 11/that he had done a chargeback against our processing bank, and we have not disputed itThis one should be resolved

No, as of 6/13/we have not received a refund of $275.

To Whom it May Concern -We are in receipt of this complaint from *** *** and Ms*** *** *** and appreciate being given an opportunity to respondWhen this year's Seattle Pet Expo had a change in date due to unforeseen circumstances, Ms*** initially wanted a refundAfter *** ***, the president of the company, discussed the matter with her at length, Ms*** decided to stay in the show.? Although the terms and conditions accepted by Ms*** outlined the fact that Ms*** was not due a refund, our company not only agreed to issue a full refund, we also invited her to stay in the show, upgraded and increased her exhibitor space, and included an ad in the show program - all at no cost.? Per that discussion, a refund check was issued and provided to Ms*** in person at the event she attendedThe week following the event, Ms*** contacted us and said the check should have been made payable to her personally and not to her business, which is highly irregularHowever, we agreed to do so.? In terms of her not yet receiving a replacement check, we will be happy to research the matter and will reach out to Ms*** today to ensure arrangements are completed in a timely mannerThank you in advance for your assistance.Sincerely yours,Amazing Pet Expos

Complaint: ***
I am rejecting this response because:
As in true form, Amazing Pet Expo has once again not come through with what they said they would do.? Here are their words in the email they sent to the Revdex.com:? ? ? "However, we remain dedicated to upholding our word in terms of what was promised in regards to Ms***’s (and all of our exhibitors’) refunds and we will contact Ms***? tomorrow, 11-21,"I have not been contacted as of this email on November 22nd.? ? It has now been months that I have not gotten my $refund.? This is not the first time the company has done this.? There are many complaints on the Revdex.com site.? Very sad this company is run so poorly.? It certainly wasn't my fault the expo was cancelled.? ?
Sincerely,
*** ***

02/26/2018: Mediator sent consumer email requesting update.02/28/2018: Mediator sent consumer email requesting update.02/28/2018: We have not received our refund at this time.02/28/2018: I will check with them in the morning to see if they received it? Thanks for reaching out.03/05/2018:They told me the authorized the charge back and I should see my money in my account within the next few business days.I will let you know when I see it.03/06/2018: We received our refund from the bank

Initial Business Response /* (1000, 18, 2015/12/28) */
We are resending hers out and getting the tracking together for her todayThis is resolved

We apologize for the factual error and, as in the last response, have stated that we would resolve the matter as requestedThat is our intent and we've not changed our stance on our intentions.?

We've spoken at length with Ms*** and believe her concerns were resolved prior to our being notified of the complaint.? We were extremely apologetic when Ms*** notified us on 08-04-that a refund check written to had been returnedWe determined our bank rejected the check as a
result of an unacceptable error on our part; we unintentionally issued a duplicate check number so the payment was not presented to our account for paymentWhen we learned of this, we immediately responded to Ms*** and said we'd be happy to ensure she's made whole via wire transfer instead (to include any fees she may have incurred)On 08-11, she let us know that some of our emails had gone to her spam/junk folder, and now that she'd seen them, Ms*** provided us with the banking details required for us to complete the transfer and issue her refund.? Because we were provided with this information on the evening of 08-(a Friday), we were unable to initiate the wire at that time, but let Ms*** know we would ensure the wire was sent on MondayAs promised, the wire transfer was initiated very late in the day on Monday, 08-14, and posted on 08-15, which according to the information regarding the complaint details, was filed by Ms*** on 08-At the time she filed the complaint on 08-15, she hadn't yet seen the transfer post to her accountHowever, on 08-17, prior to our receiving notification of the complaint (please see the Revdex.com Complaint Extranet), Ms*** sent us an email which confirmed receipt of the wire transaction.? In addition, in the interests of customer service, at no cost, we've also been assisting Ms*** with other marketing goals she has for her business and will continue to do soWe value our relationship with ***? and look forward to our continuing partnership.(I will send copies of the emails in a separate message in just a few minutes!)Kindest regards,***

To Whom it May Concern -? Due to unforeseen circumstances, the New England event was postponed to the spring of Although Mr[redacted]s accepted terms and conditions which stated he knew was ineligible for a full refund, Amazing Pet Expos has, in good faith to our exhibitors and long time partners / vendors, made the decision to issue compensation upon request to exhibitors who were unable to attend or accommodate the updated schedule, although we stressed to each individual client that since we were operating with an event unexpectedly moved, this was weighing heavily on our company as well and we were accommodating each request as quickly as we could, given the circumstances.? [redacted] reached out to our offices in response to our initial update regarding the cancellation on? September 13th? and left a messageHe was called back the same day and was unavailable, according to his fiance, who answered his phone number (the only number we have listed) multiple times.? A member of our staff spoke to his fiance, [redacted], who explained, in earnest, that they would definitely like to do a future event, however, [redacted] was an active military member who was regularly re-stationed and therefore they were unable to commit to many things long term for 2018, in case they had been transferred to another city and therefore out of distance to reasonably attend the new weekendShe said that although they were unable to commit for a specific new date at this time, they were very interested in perhaps attending an event held by APE in an alternate city in the case that they were relocated[redacted] was given, in great detail, the situation regarding the rescheduling of the event, as well as the fact that we reserve the right to reschedule an event if it is in the best interests of our attendees and vendors, and that a refund is not due in such a case[redacted] was told that we understood her circumstances, and under such, we were happy to issue a refund, but that the amount of time could not be guaranteed as we worked to accommodate several exhibitors who had extenuating circumstances prohibiting them from our new date, in face of the fact that we were not usually issuing refunds for such a situation.After our conversation with [redacted], we were notified in mid-October of a Revdex.com complaint expressing concern about a refund, and perhaps an instance of fraud, from [redacted], stating that he had not been reached out to or updated regarding the situationWe immediately contacted [redacted] and explained all of the above details[redacted] stated that he was aware of the call with [redacted], and the details surrounding the postponement and his refund, and that he was merely making the Revdex.com complaint as a "precaution" and that he understood what had originally been explained and that he would not "further pursue" the Revdex.com complaint, as he understood that while not initially eligible for a refund, that we were working to accommodate him as quickly as possibleHe also stated that he had known of our company previously, and that he knew that we had produced multiple events beforeHe confirmed that his Revdex.com complaint was made after all details had been provided him and his fiance.This leaves our staff baffled in regards to? a statement of fraud, considering that we have been in communication with this person before, plus his immediate family, and is familiar with our shows, while claiming to be concerned that we were not a valid company and that we were shirking any type of responsibility with our vendors.? APE has produced more than events in less than a decade, and has hosted thousands of vendors and attendeesWe understand that Mr[redacted] is eager to have his funds returned, however, he has been spoken to, and acknowledged, multiple times, the circumstances regarding that refund and his original contractual obligationHe has yet to give an original explanation for his initial Revdex.com complaint (he has continued to accept and participate in calls put out to him for clarification throughout this Revdex.com complaint) other than as a "precaution" (to our staff when asked during our follow-ups, plus the fact that all other concerns expressed via just the Revdex.com complaint have already been addressed, although he has not personally shared them with us when given the opportunity on the phone, such as the fraud claim), while readily agreeing to the fact that he understood his original contractual obligation as well as our efforts to still accommodate vendors dealing with circumstances that could not be changed - again, going as far as to express interest in other cities that we host eventsWe are unsure why either [redacted] or [redacted] would show interest in other events for cities they could potentially be stationed in if there was a degree of worry that the event, or company that hosts the event, was a fraud.? We are still actively working to take care of Mr[redacted]'s refund request and are happy to accommodate any calls or communication he has regarding that update - however, we must dispute the fact that there has been lack of information or any instance of fraud, as claimed, per the original agreement entered by Red Dogs and the multiple conversations and updates subsequent to our original postponementWe are happy to provide any additional details or proof pertaining to this situation, as well as any follquestions for clarification.Sincerely yours,Amazing Pet Expos

I wold like some more information about the inventory pleaseI may have a solutionCan you assist?

We spoke to the customer in June and a check was sentThere was an issue with the mailing addressAnother check was sent October 15, and cashed October

Complaint: [redacted]
I am rejecting this response because:I have not received a refund as of today and with
the growing number of Expos this business is cancelling, I still have concerns over my refund status? I was assured that I would received a refund within weeks of show, the six week mark is this week? This complaint will not be dropped until a full refund is received
Sincerely,
[redacted]

Thank you ***!

Thank you! I did manage to reach Mr[redacted] by phone yesterday and speak to him at lengthSince the complaint is closed, I don't know if we can add the verbiage below since I think the whole complaint is published publicly, but just in case, I'm sending this (I tried to post it to the complaint, but couldn't since it was closed) if someone there wouldn't mind adding it to the complaint on my behalf, please:The owner of AE Group, [redacted], did manage to reach Mr[redacted] by phone yesterday (05-25-2016) so that she could personally apologize for his unacceptable experience and spoke to him at lengthShe stated that she'd be willing to do whatever she could to further rectify the situation - even though he'd already received a refund - in an attempt to repair the business relationship and change his perspective on our companyHe initially declined the offer, but agreed to contact Ms[redacted] directly if he were to change his mind.? Thank you so much!? Warmest Regards,[redacted] B[redacted]President & CEO,? Amazing Pet Expos™

My father will need to address this and he is out with some medical issues without access to recordsCOuld a phone call be setup?

Complaint: [redacted]
I am rejecting this response because:Amazing Pet Expos' answer was, "Will provide a thorough response BEFORE Monday, October 30th."? ? I have not received any response.? ?
Sincerely,
[redacted]

Please note that we have been made aware of this complaint and will offer a thorough response tomorrow, 10-Thank you!