Amazing Pet Expositions LLC dba Amazing Pet Expos

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12463693, and will await what their response is and will at that time make a determination as to whether it is acceptable or not
Sincerely,
*** ***

12/8/2:I received your email asking me if I got my refund back from Amazing Pet Expo. I was able to get my money back, however it wasn't from Amazing Pet Expo. I called my credit card, ***. Told them what had happened and they disputed my charges. And in typical Amazing Pet Expo form, when it came time for them to reply to *** regarding the dispute, they did nothing. I'm not the only one who this company has done this to. And this is not the first time this has happened. I'm grateful I was able to get my money back, but feel really bad for the other organizations this company has taken advantage of. People should know about this company and how it's mismanaged. Thank you, *** ***

Complaint: ***
I am rejecting this response because: The company failed to acknowledge my request for a full refundPlease refer to attachment which proves that an authorized member of their staff agreed to issue my refund
Sincerely,
*** ***

The issue has not been resolved. I have not received the check.

I have spoken with the AE Group outside of the Revdex.com system and I would like to close my complaint *** as having been resolved. Thank you for your assistance.*** ***

I would like to request Revdex.com mediation on this matter

Dear Ms***, Thank you for following upAlthough this matter should be beyond the purview of the Revdex.com because the original transaction took place four years ago and Revdex.com National Complaint Acceptance Guidelines state they do not handle complaints which involve transactions dated more than days ago, it doesn’t change the fact that I would like to address your concerns and resolve this matterMy name is *** *** and I’m the president of Amazing Pet ExposI don’t believe we’ve ever spoken or emailed directly, but when I learned of this complaint and investigated the issue, I was disappointed in the level of customer service you’d received in the pastI was on a leave of absence for a very lengthy period of time and, while it’s no excuse, certain levels of quality were not maintained in my absenceWhile I can assure you the people you worked with previously are no longer with the company, I take full responsibility for the frustration you encounteredI’m sorryWith that said, I’m sure I would feel the same way if I thought a company had failed to issue a refund after four yearsHowever, we are in receipt of a bank statement which reflects a check for $issued more than years ago was cashed by Happy Endings No-Kill Cat Shelter on January 30, We can provide you with a copy of the bank statement which reflects the cashed checkThis morning, we also contacted our bank to request copy of the cancelled checkOnce we receive the check image (in five to seven business days), it will be forwarded so your bank can investigate and/or verify the transactionNo matter what, I’ll work with you until this issue is resolved to your satisfactionAccording to our records, we worked with two people from your rescueIs it possible the other individual didn’t pass along these refund details? Even though your previous experience with us may demonstrate otherwise, customer service is - and has always been - my first priority; the relationships we have with our exhibitors and community partners are the basis upon which our entire organization restsSince my return, we’ve developed countless systems, undergone extensive training, and implemented full accountability for each and every member of our team to ensure our standards exceed customer expectationsWe have a zero-tolerance policy for poor serviceIn view of this, I’d also welcome the opportunity to do more to make the situation right (above and beyond the refund)We have numerous resources at our disposal which may benefit your rescueIf you’d like to explore this further, feel free to contact me directly whenever you’d like - I have many options at my disposal, all of which would be complimentaryBecause this situation doesn’t fall within the accepted guidelines for a Revdex.com complaint, see my complete contact information below, including my cell phone number - moving forward, please don’t hesitate to call/email/text any time at all by whichever means you find most convenient. I will notify you as soon as we’re in receipt of the cancelled check copyAgain, I sincerely apologize and look forward to (hopefully) discussing more about the offer I’ve made tooIn the meantime, I hope you have a lovely day… Sincerely yours, *** *** *** B*** President, Amazing Pet Expos E: s@amazingexpos.com P: (*** *** • *** *** C: *** *** F: *** *** *** *** *** *** * *** *** ** * ***

Hello - I do not understand exactly what the business is statingI would like to request that the business owner contact me to explain further

This complaint is beyond purviewOn 3/our attorney received a letter from the attorney representing this client and is currently dealing directly with the lawyerthank you

Hello,*** *** and I have been in communication and are coming up with a repayment plan. If you need further detail please let me know. Thank you,***

To Whom it May Concern -We are currently in receipt of the complaint filed by *** *** ***Ms. ***’s refund and reimbursement is currently being reviewed by our insurance company.We would like to preface our response by stating that although the cancellation of the Windy City and
Steel City pet expos were caused by a situation outside of our control, we have taken full responsibility for the entire matterWe also provided Ms. *** with independently verifiable documents and letters from our attorney so that she could confirm the details surrounding our show cancellations.The entire reason said insurance claims exist is because the factors which caused the show cancellation were outside of our control and it’s had a devastating affect on us as wellWhile this is no one else’s problem but our own and none of our exhibitors should have even been aware of the underlying problem, we can’t change what occurred - we can only show through our actions that we’re doing everything in our power to meet their needsWe’re deeply apologetic that Ms. *** has been put in this position.We’re not breaking any promises made to Ms. ***; she was aware that her refund and reimbursement would be underwritten by insuranceUnfortunately, we remain in a waiting pattern for the insurance company to complete their investigation of Ms. ***'s third-party insurance claim and determine when payment will be issued.We remain dedicated to upholding our word in terms of what was promised in regards to the Ms. ***'s (and all of our exhibitors’) refunds and reimbursements and we’re doing everything we can to expedite mattersAgain, we’re sorry.Sincerely yours,Amazing Pet Expos

Initial Business Response /* (1000, 5, 2015/10/23) */
This is clearly buyers remorse, and beyond the purview of the Revdex.com

Please see the attached documentation, which includes the customer's credit card refund receipt dated 05-25-(long before this complaint was filed) and email correspondence; *** *** received a full refund issued to her credit card within one day of requesting itWe called our merchant
processor today to verbally confirm the credit was completed (it was) and were advised that the customer should contact her cardholding bankWe then re-sent the customer a copy of her refund receipt and recommended she follow up with her credit card company. As a result, this complaint has no merit and is beyond purview.

October 27, 2017 To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you… Sincerely yours,*** *** ***

We wanted to try and find out where the charge card dispute stands from the consumerOur processor only shows it as a pending dispute, so we are not certain how to proceedWe cannot process a refund to a card with a pending dispute, but we have no other information Thank you

To Whom it May Concern - Please know that we have received this complaint and will provide a thorough response before Monday, October 30thThank you...Sincerely yours,Amazing Pet Expos

Hello - I did attempt to speak with the business, and and attempting to understand a statement made in the complaintIf the business chose to move to the new date, there would not be a refund

Complaint: ***
I am rejecting this response because:
This company has refused to refund the costs to my business, after canceling the event I booked months prior without even notifying meI was hoping for a speedy resolution, but they would rather a judge tell them to pay me
Sincerely,
*** ***

I would like to respond to the company regarding their response. They mentioned that they had an idea to move through inventory, which yes I have an inventory issue but I also did not get the
original services that I paid for. I paid for two events that were cancelled and I would like my refund that they originally promised me. I am attaching the refund and a few correspondences from the company. I have been unsuccessful in having someone respond to my messages since last fallI would like to reopen my case

This refund was sent prior to this filing date