Amazon.com

We apologize for the inconvenience caused to the seller. Seller has mentioned about their Amazon listings getting cancelled without any notification. To investigate the listing we need ASIN, until the seller provides the ASIN number, we are not able the check. I would humbly request the seller... to kindly provide the ASIN number. So that we can investigate and assist you in better way. Once we hear back from you, we would love to assist you further. Seller can also appeal directly to [email protected] with the ASINs which got cancelled. Sincerely,Seller Performance TeamAmazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thanks for writing back to us with your concern.We received an update from our returns department and they confirmed that we haven't received this item. I can also see that the weight of the return package also confirms that only 1 item has been returned which is " 2017 Fox Racing 180 Race Airline Jersey-L'".As mentioned earlier by our CS team, we won't be able to process refund for this item unless we receive item to our returns center.Regarding refund of item " 2017 Fox Racing 180 Race Airline Jersey-L" :I've checked and can confirm that a refund of $28.95 towards item " 2017 Fox Racing 180 Race Airline Jersey-L" has been processed in form of gift card to your account which has been applied to your gift card balance.The current gift card balance on your account is $28.95. You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] But now this one from Amazon and again a problem on something I did not order Please advise them ok Amazon.comThank you for your order :Currey & Co Archer Red Ceramic Table LampPrice: $$861.54we need your confirmation to ship your order, please Click Here and reply with " Ship my order ".if you think this was sent to you by mistake, please Click Here and reply with " This is not my item "

WWhile talking to Nick the senior lead he admitted that there wasn't any kind of terms and conditions attached anywhere to the promotion on the mobile appI placed my order using the mobile app according to their promotionNowhere did it say the purchase had to be all at once, no discounts, or anything that they now claimI expect them to honor their promotion even if it it was a mistakeI didn't make the ad I just clicked on it to purchase it.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe gift card amount was returned to me in fullThank you very much.Sincerely, [redacted] ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with cancellation of your Order ID: [redacted] This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you receivedThe item "Pediatric Head and Neck Pathology" was listed with an incorrect price on our website for a short time; this error has since been correctedHowever, due to this issue your order was cancelled.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Greetings from Amazon,Please note that the most common reasons for an unavailable balance for a seller account are:Awaiting order delivery:We might reserve money from an order until we know the buyer received the order in the promised conditionThis ensures that the seller have enough funds to fulfill any claims or chargebacksA-to-z Guarantee claims:When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolvedSome claims can take up to days or longer to resolve, but the reserve will be released after the claims are processed.Chargebacks: Money might be reserved if your account has any chargebacks from transactions in the last daysThe reserve will be released after the chargebacks are processed Seller performance:Money might be reserved if performance metrics fall below our benchmarksLower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns Account review Funds have been available since March 03/Best regards

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime charge on your account.I looked into your account and see the $ charge you mentioned was processed on Saturday, August 6, for your Amazon Prime membership renewal.I see that you won't refer to continue prime benefits, as per your request I've cancelled your Amazon Prime membership.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Regarding account issues:I'm sorry to hear you're having trouble signing in to your account.In order to help you accessing your account, I request you to contact our Live customer support team so that they can help you.To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The product is unsafe for the consumers that need assistance I am prepared to contact other means of being made whole on a product that I purchased less than months ago There should be an accountability of repairs or refund from a company that my family, friends and I have used for years Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I request them pay for the repair charge.It will be $ Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I want what I ordered and expected to receiveIt is not Amazon that I have the problem with, it is with the company Tradedeal These people apparently are a scamThey never even contacted me directly and I feel that is warrantedI am very angry and want the other coffees that were ordered and I want direct contact with this companyI am prepared to warn as many others as I can about them either through Amazon, any and all social media sites and through word of mouthThis was a terrible experience and I want it rectified Sincerely, [redacted]

Hello [redacted] ,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you had with your recent order # [redacted] shipped via Amazon Logistics.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI've made sure the appropriate supervisory personnel are aware of your customer service experience, as this is not at all the level of service we aim to provide to our customers.I completely understand your frustration as a Prime Customer with this situation, particularly given the time you've invested and the promises made which weren't keptWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future.I've also checked with the transportation team and they've informed that the packages are delayed due to an issue with processing the packagesHowever, I see that you've contacted our customer service department regarding the order and they've issued the refund for the item on November 23, You'll see the refund on your credit card statement in the next 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,N [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund processing time for cancellation of your Prime Membership.***, In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.I'm so sorry to inform that we won't be able to speed up refund process as the refund time frame is totally depend on your issuing bank.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive my refund however I hope that this is addressed to the customer service department as it is very unprofessional and unethical that in order for me to receive my refund I had to make a complaint with the Revdex.comThis was after making several attempts with Amazon's customer service to fix this error prior to making the complaintI had to wait over days make several calls and emails as well as the complaint in order to get my refund Sincerely, [redacted]

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience with the delay in shipping your Order ID: [redacted] .I've verified and confirm that your order is successfully shipped and is in transit with the carrierYour order will be delivered to you by May 23, 2017.You can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:The business sent confirmation of the transferAmazon assumes and uses the excuse of fraud to steal the funds rightfully earned by me, from selling the same product to the same return customerAmazon never attempted to contact me regarding the account Sincerely, [redacted] ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent Gift return.I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to the customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.Usually, a Gift certificate will be added to the recipients account when a gift is returned and processed by our returns centerIn this case, I see that the refund was issued by the customer service agent when contacted them on January 6, regarding the return statusThis being the reason the refund was issued to the purchaser's payment cardFurther, I've checked and see that the promotional credit was also added to the purchasers account instead of your accountI apologize for any inconvenience.In this case, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsI've also added $promotional certificate as compensation for the inconvenienceI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonIf you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the order you've placed for "Screen Protector iPhone Plus, Orzly 3D Pro-Fit Tempered Glass Screen Protector"In this case, please understand as this order is sold by the seller and fulfilled by Amazon, we do not have an option to create a replacement on this itemWe only have an option to create a replacement on the order which is sold and fulfilled by AmazonAs far as the warranty is concerned, the lifetime warranty is given by the seller or manufacturer's endHowever, I see that as an exception we've already issued a full refund on this order to you in the amount of $Upon checking the website I see that item comes with limited months warranty from the manufacture's end covering any defectsIn this case, you can place another order with Amazon, and if there are any warranty queries, I'd request you to please contact the seller or the manufacturer in this regard and they'll be able to assist you with the required informationPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to learn that you are charged for item even though you have returned it.I've checked your order# [redacted] and see that you are charged in errorTo help resolve this issue, I've issued a full refund of amount $to your original payment method from which it was charged and this will get credited in the next 3-business days.Once processed, you'll also be able to see the refund request here: [redacted] I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: I've spent more than hours of my time trying to get this refund, when in fact your original agent said no worries I finally got it, but what about my time? What about the shame that I went through? Your agents not only wasted valuable time, but also laughed at me Who will compensate me for that? How would you feel if I did this to you? Sincerely, [redacted]