Amazon.com

To Whom It May Concern: My name is [redacted] ***I submitted a complaint against Amazon.com this evening concerning a deliveryI put down the amount of my purchase of two (2) of the Vakind Weekly Medicine Storage Day Tablet Pill Sorter Organizer Box Holder Container for $It should have been $Could you please make the change for me on my complaint? Thank you [redacted] ***

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to learn that you haven't received refunds for the items that were returned to us. This is really not what we... want you to experience and do apologize for the inconvenience caused.I've checked your account and found that refunds were processed for all the items that were returned to us.Order ID: [redacted] : [redacted] CLbuxi Hair 8A Brazilian Full Lace Wigs Straight Human Hair Glueless Lace Front Wigs: $179.39Return received and full refund of $179.39 successfully processed on June 26, 2017.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] KES Bathroom Shower Faucet Set Brushed Nickel Single Handle Brass : $120.99Return received and full refund of $132.98 which included its tax successfully processed on December 4, 2016.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] Women's V Neck Floral Maxi Dress Overlay Rompers Jumpsuit Red : $26.99Luluka Women's Strap Sleeveless Leaves Print Jumpsuit Long Rompers US Medium Red : $21.98Sedrinuo Women's Top Cross Backless Jumpsuit (X-Large, Army Green) : $19.90Return received and full refund of $19.90 processed on June 5, 2017, $26.99 on June 8, 2017 and $21.98 on June 9, 2017.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order ID: [redacted] : [redacted] GBSELL Women Sexy Sleeveless African Print Rompers Jumpsuit Bodysuit Party Order Total : $44.55.Return received and full refund of $44.55 processed on June 16, 2017. You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] All the refunds were successfully processed for all the items that were returned and there is no pending refund with amazon.I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: the refunded amount(s) listed were for other items returned in the same packageI am still owed another $for the remaining items that were returned Sincerely, [redacted]

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on October 28, The seller was notified of this decision by e-mail on that dayWe took this action because of customer complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of products.At present we have requested the seller provide us with more information regarding their account.Sincerely,Seller Performance TeamAmazon.com

Complaint: [redacted] I am rejecting this response because: My item did match the item that was advertised; a Wii Mini Red in ColorThat's what I had, that's what I soldI'm still dumbfounded on how Amazon is able to allow the buyer to keep the item and gives them a FULL refund tooAmazon says I have to work with the buyer to get the itemwellthe buyer just got a FREE gaming console, he's not obligated to return it, so why would he? Give me a break Amazon; that's beyond wrong Sincerely, [redacted]

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with Amazon Prime SubscriptionThis is certainly not what we want our customers to experience.In this case, I've checked and would like to inform you that we've already issued full refund for yearly and monthly Amazon Prime Subscription to your payment cardFunds will be credited to your payment card in 3-business days.I would also like to inform you that, to confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime" on Monday, September 12, As we've not received any update from your end to cancel the membership, we've charged membership.When customers sign up for Prime membership, we display the terms of the program.As per our terms and conditions, "Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any eligible payment method we have on record for you."More information about Amazon Prime Fees and Renewal, including membership Terms & Conditions, can be found on our Help pages: [redacted] Therefore, we wont be able to compensate for Amazon Prime getting charged on your payment card.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry to learn that your account was hackedI apologize for the frustration this matter has causedI'd like to assure you I've reviewed all of your previous interactions with our Customer Service regarding your accountI completely understand your disappointment with this situation, particularly given the time you've invested trying to get a resolution.Since this is a unique situation, I am collaborating with our accounts specialist team and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an update.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the negative encounter you've had with your order and our Customer Service teamI've shared your message along to the appropriate supervisory department for their considerationCustomer feedback is very important to us, and we're grateful for the time you took to write to us with your thoughts.I've checked your order [redacted] and see our Customer Service team has already issued a refund of $towards the missing partsI understand you were informed that a refund of $would be issued upon returnPlease know, as you've placed an order for items, if you want us to issue refund for the complete order costs, then you'll have to return all the items.At this time, we won't be able to either issue additional refund/discount on your orders (# [redacted] and # [redacted] )However, if you want you can still go ahead and return the products for a full refund.Our Online Returns Center guides you through the process and gives you a printable return mailing label:http://www.amazon.com/returnsMore information about returns can be found on our Help pages:http://www.amazon.com/help/returnsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.As you've not received the refund you've filed a charge back with your credit card companyDisputing the charge for your order with your credit card company would make you ineligible for the A-to-z Guarantee.However, I see that the dispute in question has been resolved between Amazon.com and the issuing bankPlease contact your card issuer for more information about reimbursement of this purchase.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I appreciate your diligence in ensuring we take a serious look at your concern.It's definitely regrettable that you've had some many issues with getting your packagesI'll be following up with our transportation team regarding the issues with AMZLWhat you're experiencing isn't what we intend for our customers, and I've taken steps to minimize our use of shipping methods that involve AMZL when delivering to your shipping address.Because you've had repeated issues with AMZL, I've ensured we did deprioritize them from your account given priority to other available carriers to the following shipping addresses for future deliveries[redacted] United StatesAlthough other carriers will have the priority to deliver to your address in the future, please keep in mind that: - It can take up to weeks for this change to process, so between the time of the request and the time of processing, you may still receive deliveries by AMZL.- Giving priority to other carriers doesn’t guarantee that this carrier won’t be chosen in the future as some delivery methods are only assigned to AMZL.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedWe pride ourselves in being the world’s most customer-centric company, and extend that expectation to our delivery partnersWe understand that our choice of carriers reflect on our business as a wholeWe consider logistics to be a vital portion of our business, and handle this type of feedback seriouslyYour business is important, but not as much as your satisfaction and we hope to have many future opportunities to serve you here at Amazon.comIf I may of further assistance, please let me know by replying to this email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon based their decision due to "me not responding to their request for extra information on 1/19/2018" according to their email (Exhibit A)There is no record for any request that they sent on 1/19/The attached email did not even specify any information that they claim they requestedIt list the required information as "-About Refund"I exchanged emails with them on 1/19-1/and responded back on 1/but they never replied (Exhibit B)Therefore their decision is invalid because it was based on falsified informationSo first they send ambiguous request and then do not record my responses and their system eventually ends up in automatic denial! How could that be a fair way to treat costumers! Sincerely, [redacted]

Hello [redacted] ,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the multiple issues you've been having with the orders placed via Amazon.comI understand the importance and necessity of proper packaging for the orders and this is certainly not what we want you to experience We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occurI've reached out to the Packaging teams so that they can review the packaging used for the items that you've mentioned and to minimize the chances of anything like this occurring again.If you wish to, you can use our Packaging Feedback Program ( [redacted] ) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information: [redacted] Upon reviewing your account, I see that we have issued a full refund for the order# [redacted] for the Tropical Oasis Multi Vitamin and Mineral Liquid Supplement in the amount of $on Sunday, October 16, The refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.I've followed up with our Mturk team and see that they've sent you the following email on Monday, October 31, 10:AM (PDT).--------------------------------------------------------------------------...⇄ have completed our review of your Amazon Mechanical Turk Worker AccountWe regret to inform you that you will not be permitted to work on Mechanical Turk.Our account review criteria are proprietary and we cannot disclose the reason why an invitation to complete registration has been deniedIf our criteria for invitation changes, you may be invited to complete registration in the future.Thank you for your interest in Mechanical Turk.---------------------------------------------------------------------------...⇄ mentioned, if our criteria for invitation changes, you may be invited to complete registration in the future.Regarding the issues with Amazon Payments, I'll send you an update within the next 1-business days.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.On reviewing your Order ID: [redacted] , I confirm you are not been charged for this orderOn October 19, your card been authorized for this order but your card was not charged, When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsUnfortunately we couldn't charge your card after the order is shipped due to a technical glitchThe amount which is there on your bank statement is not actual charge for the order it is an authorization.As a result, we'll be charging you $for the shipmentYou can see your order details on Amazon.com here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am continuing to get the run-around from Amazon regarding this issueIn their Revdex.com response, they said that I can send an email to [email protected] if I haven't received my fundsI have emailed them four times and they just keep responding "You do not have any funds to be disbursed." But they still have never paid me my $for the work that I did for them in June How shall I proceed? Can I re-open this dispute? Sincerely, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any frustration this matter may have caused, and we appreciate you taking the time to bring it to our attention.I'd like to look into this furtherI wasn't able to find an Amazon.com locked account associated with the e-mail address you wrote from, [redacted] @gmail.comPlease feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with your Amazon.com account, I'll absolutely investigate this further.I hope to hear from you soon!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the charges on your order # [redacted] I'm sorry for any misunderstanding caused in this regard.I've checked your order and see that we haven't charged you twice for this orderPlease understand that when you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: [redacted] Similarly for the order # [redacted] , we haven't charged you twice, it was the authorization which was showing as the charge on your statement.If you still believe that we've charged you extra amount for the order, you can dispute the charges by contacting the bankThen bank will get into touch with us if the issue isn't resolved.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you have not ordered the pillow from Amazon and had difficulty in changing the account information Upon checking the order # [redacted] you've provided, I'd like to confirm that it was not processed and our account specialist team was able to prevent unauthorized activity on your account.I appreciate that you've changed name and email address of your account, but I couldn't find any account with your new email address and that is why am responding hereThat being said, you've not been charged for what you've not ordered and your account information is safe.I understand you'd like to close the account and I want to make sure this action won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ If you have a Kindle Direct Publishing (KDP) account, please contact KDP customer service for assistance with closing your KDP account: https://kdp.amazon.com/self-publishing/contact-usIf you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=accOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order [redacted] The buyer can check the refund status on the order details of their account-- Refund Amount: $284.98Please note that this refund was issued in three partial refundsKindly request the buyer to check their bank statement for further detailsIf the order was paid by credit card, it may take several business days for the refund to appear on your credit card accountThe buyer needs to check with the issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Complaint: [redacted] I am rejecting this response because: Amazon asked me to give them 3-days to conduct their researchIt has been days and nobody has contacted me yet Sincerely, [redacted]