Amazon.com

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset Further, I'm reaching out to our internal team to find out what happened with your orderPlease allow me 3-business days to get back to youI want to get you the best answer I can I'm personally following up with this issue and will get back to you with an update Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you've returned items but received refund for only one item and requesting refund for the other four items from order # [redacted] I've reviewed your returns and see that, we've received only one item with the return tracking # [redacted] (RMA ID: [redacted] ) on January 16, 2017.I see you've requested multiple UPS Pickups for the remaining items and all the return Authorizations are cancelled after three attempts by UPSHence, I request you to provide return tracking information and carrier details for the other four items, so we can investigate and help you with the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the incorrect information provided by our colleague.I've forwarded necessary coaching opportunities to the appropriate supervisory team so that appropriate training can be provided.As per your request, as a good will gesture, I've issued a $refund to your cardThe refund should be seen in 3-business days in your cardYou will receive an email once the refund is complete from our end.I would like to apologize for all the trouble you had with the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryAmazon does reimburse sellers for items lost or damaged while being shipped to an Amazon fulfillment center using Amazon partnered carriersOur Seller Support team has been assisting the seller with the reimbursements through an open case, Case ID [redacted] .We consider several factors when determining an item's value for reimbursement, including a seller's sales history and the average FBA selling price on AmazonIf we don't have enough information to establish a reasonable value for an item, then the replacement value is determined based on the default replacement values per category, which can be viewed below:https://www.amazon.com/gp/help/customer/display.html?nodeId=200242960Curre...⇄ our opperations team does not have enough information on the product to determine the reimbursement value, and has requested inforatmion from the seller such as the invoices used to purchase their stock to determine an amountThe seller can provide these invoices, or other documentation to show the value for the products, which will help finish the reimbursement process

Complaint: [redacted] I am rejecting this response because I am asking for a phone call no matter whether they do this on a basis or not I have paid the price for months for a situation that should have NEVER happened I advised Amazon of the stolen item BEFORE they delivered it They had over hours to stop the delivery once this was brought to their attention I am asking for a minute phone call from someone, anyone in management at Amazon to explain to me why I have been put through this situation twice, not once, but twice There has been no restitution what so ever and they want to not even take the professional courtesy to call me That is completely unacceptable They might be so huge that I am only a number to them but this situation has put a burden on me, my wife (she had to listen to me), my business (I have had to pay more money to get things I need for my business) and those around me You can check by my history that I buy a lot of items from Amazon on a fairly regular basis I also have had no access to my prime privileges that I pay $a year for They were okay renewing my prime membership at the end of April and then shutting my account down again but for some reason can't call me to explain why this situation was overlooked time and time again I have lost not only time but money on this situation This situation will only get rectified with a phone call or serious restitution in the form of courtesy credit from Amazon Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have reported this and have taken all actionSincerely, [redacted]

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the orders which were charged to the wrong cardI'm sorry for the frustration caused in this regard.Upon reviewing your complaint, I was unable to find the order number which was charged to a wrong card and was sent to the wrong addressIn this case, to assist you better, I request you to write us back with the order number so that we can investigate further and would be glad to help you.To provide the information requested, please directly reply to this email.We look forward to assisting you.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account and I understand you wanted the gift card funds which were blocked to be refunded to your card.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I've checked with our Account Specialists and they have investigated your accountThey have taken action on the account and sent you an email on Tuesday, September 27, 2:PM (PDT)I've checked and see that they have It may take 2-days for the gift card balance to be restored to your accountUnfortunately the gift card couldn't be refunded.I would request you to check the email which was sent by our account specialists for further information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in processing of the refund, I understand you are upset.***, as your paid for the order by using a PIN Less debit card, Since the order was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysPlease contact your bank, the refund should have been processed to your account.If in case you've not received the refund, please respond to this email and I'll be happy to assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us with your feedbackPlease know that we encourage reviews on the Amazon.com website, both positive and negativeI understand your review was not postedPlease know that we won't be able to post the review if it's not meeting our guidelinesPlease take a look at our Review Guidelines for information about acceptable review http://www.amazon.com/review-guidelines_____________________________Regarding the Prime Videos:Due to content licensing restrictions, Amazon Video content isn't currently available in Amazon.ca.Amazon Video content can only be purchased, streamed, and downloaded by customers in the United States, the District of Columbia, and U.Sterritories (Puerto Rico, U.SVirgin Islands, Guam, Northern Mariana Islands, and American Samoa)A credit card with a billing address from the U.Sor one of its territories must be used to purchase videos.To verify or update your current payment method for Amazon Video orders, go to the following link:http://www.amazon.com/instantvideo/settingsWe value our international customers and I have forwarded your feedback to the Amazon Video development team.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the charges for your Prime membership.I've checked your account and see that you've subscribed for a Prime annual membership on August 7, The free trial period lasted till September 6, To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that you've set the Auto renew option was set to 'Yes' and the membership was renewedYour Prime membership was cancelled and a refund of $was issued to your Visa card on September 7, 2017.Refunds typically process within 3-business days and appear as a credit on your statementI'm collaborating with our Payments team to work on a resolution for the overdraft fee refundI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the issue is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com========================...⇄ received: 10/3/2017==========================Consumer Information [redacted] ==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: amazon primetook money off of a card that was not issued for paymentalso I cancelled this account yeas ago and they are still taking money off of it and it has caused other payments not to go throughDesired Resolution: I was charged I want a full refund and the money for overdraft fee in the amount of and amazon not to charge me ever again==========================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Thank you very much, and thank you Amazon [redacted]

Hello, We have asked the seller for more information about order [redacted] and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: [redacted] -- Date of Claim: February 10, 2018Sincerely,

Complaint: [redacted] I am rejecting this response because: Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactoryThe item has been out of my possession now for over a monthI released the package to FedEx on October 26th at 12:p.mI have pictures to show that the package was put on to a FedEx truck and taking from my possessionAt this point, I do not feel that I should be responsible for this packageI have already been charged $for this item and I don't even have itI would like to be refunded for my purchase.Sincerely, [redacted] Sincerely, [redacted]

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'd like to inform you that your original account was rescued with all of your booksTo this effect an email was sent to you on Tuesday, October 17, 5:PM (PDT).I'm going to send you an e-mail to "***@ [redacted] .net" so you can first verify the ownership of your e-mail address on this accountThis helps to ensure the integrity of your account.Once you've verified the e-mail address, you'll be able to reset the passwordIf you have any trouble resetting the password after you've verified your e-mail address, please let us know through the link below.Please visit the following link to provide the information we requested:http://www.amazon.com/contact-usI hope this helps!Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,The final unit of ASIN B002LL4Y6C was damaged in the FBA warehouseWe apologize for any inconvenience this may present.The seller will be automatically compensated in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy, which we have linked below for their convenience.FBA Lost and Damaged Inventory Reimbursement Policy https://sellercentral.amazon.com/gp/help/200213130Thank you

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageThanks for taking time to provide feedback about Amazon UnboxI've forwarded your comments to the Amazon Video team.As mentioned earlier, we continually improve our service, it occasionally means we can no longer support applications on certain devices.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] You can still watch all of your purchased movies and TV episodes on your PC through your web browser (https://www.amazon.com/video/library), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:https://www.amazon.com/watchnowI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

You have now found out that your company website has many issuesSimply search for "free watches" at Amazon.com and one get a mass of conflicting returnsIts now clear your company is at faultAlso, your Prime offer has the same issue "its not free" to sign up for PrimeAfter being charged for prime $$$$ I canceled this statement

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the prime charges on your account without your authorization.I'd recommend checking with the other potential authorized users of your credit card:- Do you have a son or daughter away at school who is authorized to use the card? Have you asked them about this charge?- Do you have a spouse, friend, relative, or co-worker who has access to your card number and may have subscribed for prime?I've confirmed your Amazon Prime membership has been cancelled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Nonetheless, I've shared your comments as a feedback with Prime team for their consideration when planning future improvementsYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

I NEED MY MONEY BACK!!! ASSIST ME HEREComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted]