Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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I've been an Ambit customer for almost 2 years now and so far I haven't had any complaints. Ambit consistently holds the lowest rate in the central Illinois market and their customer service is second to none. I am very excited to learn that since their recent acquisition by Vistra Energy, rate plan renewals will now be automatic, which means I no longer have to call in or login to my account to renew my fixed rate once it expires. That is a huge deal to me as I often forget. I also love the fact that I can contact the consultant that enrolled me at any time if I have any questions or concerns. That definitely adds a nice personal touch to things.
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Good Morning,
We are very pleased to receive your feedback regarding your satisfaction with our company. Thank you for sharing your review with us and the community. Should you ever need any assistance regarding your account, please feel free to contact us toll-free at 1-877-282-6248.
Sincerely,
Ambit Energy
Fraud!
Fraud
Review of safe practices
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. expresses concern over experiencing a disconnection of service. Please review below:
03/27/2020: Invoice 422D4C9 in the amount of $576.12 with due by 04/13/2020 was mailed to the customer. This invoice was for the service period of 02/25/XXXX - XX/25/2020 and contained a current balance due by 04/13/2020 of $105.15 along with the past due balance of $470.97.
04/10/2020: Ambit received a payment in the amount of $294.29 via check.
04/13/2020: A disconnection notice was sent to the customer for the past due balance of $179.18. The due date to receive payment of the past due amount was 04/23/2020. The scheduled disconnection date was 04/24/2020.
04/14/2020: A disconnection notice was sent to the customer for the past due balance of $102.65. The due date to received payment of the past due amount was 04/24/2020. The scheduled disconnection date was 04/27/2020.
04/21/2020: Ambit received a payment in the amount of $181.68 via credit card.
04/29/2020: Mr. is not on the Commission's Electricity Relief Program (ERP) or Low-Income List Administrator (LILA) lists. Ambit sent a disconnect order to the customer's TDU and a disconnection of service occurred due to nonpayment.
Records show that Mr. also contacted Ambit on 04/29/2020 regarding the disconnection of service. Mr. was advised of the details as noted above and that a reconnection of service request would be submitted upon Ambit receiving past due balance of $102.65. The customer agreed and the payment in the total amount of $107.65 via credit card was received. The customer was not offered a Deferred Payment Plan ("DPP") for a reconnection of service. Please note, this information has been submitted for additional training and coaching.
As a customer service gesture, the applicable disconnection and reconnection fees were waived. Please note, services were reinstated the same day.
04/30/2020: Invoice 474G6G5 in the amount of $205.60 due by 05/18/2020 was mailed to the customer. This invoice was for the service period of 03/25/2020 - 04/24/2020 and contained a current balance due by 05/18/2020 of $105.45 along with the past due balance of $100.15.
05/21/2020: Ambit received a payment in the amount of $105.45 via credit card.
Ambit regrets the circumstances that led to Mr. complaint. The customer was properly noticed, in writing, prior to a disconnection order being sent. Please note, to date, the customer is not on the ERP or LIDA lists. Please note, Mr. is active and currently protected from disconnection activity with no balance due.
The customer has been contacted to assist with the concerns referenced above and to offer available payment options, including a DPP, however, the customer declined any assistance. The customer did not have further questions and/or concerns.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
They billed me after I moved out and cancelled with them. They have a aberrant collection on me. I have paid ALL my bills on time to the last dime.
I have used Ambit Energy when I moved to Texas back in December 2015. We have agreed on a locked amount by they increased it. I kept ALL my bills paid and up to date until moving out. In 2019, I have called them on August 20ish (a few days before I moved out) to tell them that I will be moving out on August 24th 2019 and that I needed to cancel my service with them. The person I spoke to said that they will not be able to shut it down on the 24th since it was a Saturday and that it will be disconnected on the upcoming Monday. I gave him my new address so he "can send me the last bill" which I paid in full as soon as I received it. I asked the person if this was everything needed from me and he said "You are all set, service will be cancelled on Monday 26th, 2019 and you will receive your LAST bill".
To my surprise, I kept receiving bills from them. I tried to reach out to them but was impossible to get hold of their costumer service via phone (the only available contact at the time). I sent an email to them only to receive a response that it was an independent contractor's email and not them. I kept trying to get in touch with no luck.
By late January, I received a collection notice of $160. I called the collection agency and explained the situation to them. I have also tried to reach out to Ambit energy and they had set up an online chat. The person took some time to verify and said that "the moving out process was not done properly'. This is their fault not mine. He said that he will fix it.
Last month, I see a significant drop in my credit score (I have always had a >800). After requesting a credit report, I see that there is a collection from Ambit for a $90 something. I reach out again to them, and they "Dropped it" to $75 something.
I have no idea what these people are billing me for. Maybe they are billing me for not doing THEIR OWN JOB. Please take the matter in your hands and make sure that these practices are not allowed. They are harming me big time and billing me for services I have not used. I do not think that this is a good practice. Their company should be shut down.
I have contacted them multiple times. Every-time they take off a little bit of the "owed amount" (to be clear I DO NOT owe them anything). but kept insisting on issuing me an aberrant bill.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer
***. In his complaint, Mr. is expressing concern over an outstanding balance
due. Please review below:
A review of the account shows that Mr. was enrolled for services with Ambit for the service
address referenced above. Records show that the customer contacted Ambit on 08/19/2019 to request a
cancellation of service. The Ambit representative informed the customer of the first available date of
08/26/2019 for the cancellation to take effect to which the customer agreed to. The Ambit representative
failed to correctly submit the cancellation request. Please note, this information has been submitted for
agent training and coaching. A cancellation of service was completed on 10/16/2019.
The following invoices and notice were sent to the customer:
09/09/2019: Invoice 120K1J9 for the service period of 07/30/XXXX - XX/29/2019.
10/09/2019: Invoice 167H8B5 for the service period of 08/29/XXXX - XX/30/2019.
10/25/2019: Invoice 195G1H2 for the service period of 09/30/XXXX - XX/16/2019.
11/13/2019: Last chance letter informing of the outstanding balance of $166.60 before being
referred to a collection agency.
Records show that the customer contacted Ambit on 02/08/2020 using our chat interaction regarding his
account status and the invoices received. The Ambit representative informed the customer of the previous
cancellation request not completed. In addition, the customer was informed of the last account payment
received was on 08/28/2019 of $89.17 that covered the service period of 06/28/XXXX - XX/30/2019.
Ambit did not receive a payment after 08/28/2019 or to cover the final service period of 07/30/2019 -
08/26/2019. An adjustment was placed on the account in the total amount of $91.14 for the billed usage
after the original cancellation date of 08/26/2019. The account has a remaining balance of $75.46 which
is for the unpaid billed usage for the customer's final billed usage period of 07/31/XXXX - XX/26/2019.
Ambit regrets the circumstances that led to Mr. complaint. Review of the account shows that
the customer contacted Ambit and requested a cancellation of service. The Ambit representative failed
to submit the cancellation request effective 08/26/2019 and services were cancelled as of 10/16/2019.
Ambit apologizes for any inconvenience this may have caused. Upon contact with the customer, an
adjustment was placed on the account for the billed usage from 08/27/XXXX - XX/16/2019. This left the
account with a final balance due of $75.49 for the customer's final usage from 07/31/XXXX - XX/26/2019.
I have attempted to contact the customer to assist with the concerns referenced above and there was no
response. A voicemail was left asking the customer to contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I am filing a complaint against Ambit Energy due to a cancellation fee assessed on my account for $199.00.
Problem Date: April 15,2020
Account Number: AXXXXXXX
Sales Rep. - Spoke to Alberto and Monique on April *** 2020 - referred to corporate office 214-270-1770 address: P.O. Box 864589 Plano, TX XXXXX
(I called the corporate office on 4-15-2020 and have yet to receive a follow-up phone call.)
Account Assessed an early termination fee of $199.00
I received a letter from Ambit Energy dated March 20, 2020. The letter was entitled: Your current energy rate plan will expire on April 23, 2020 Renew today.
The second paragraph of this letter states the following: It's time to renew your plan and lock in the best rate available.
The fourth paragraph emphasizes in bold print the following: The important thing is to ACT NOW!
Lastly, the fifth paragraph states the following: We hope to continue to serve your electricity needs. However, should you select another provider, no termination penalty will apply 14 days prior to the expiration date shown above.
Based upon the information presented in the letter dated March, 20,2020, I realized the importance of making a decision as soon as possible. It was apparent to me that it was also necessary to give Ambit Energy at least 14 days notice as to not be assessed a termination fee. I contacted another carrier on April 1st, 2020 to begin the process of starting services in order to give Ambit Energy at least 14 days notice.
My complaint is that the wording on the letter dated March 20,2020 should have been written in a more concise and simplified manner. The letter stresses the importance of making a decision asap to renew your policy but then on the other hand states the termination of the policy to be within a window of time which is 14 days prior to April 23, 2020. The statement 14 days prior to April 23, 2020 can be interpreted in more than one way.
I want to also include that I have been a customer with Ambit Energy for several years and have always received excellent service and would consider them again in the future. My goal for today's complaint is two-fold. I would like for Ambit Energy to credit the termination fee of $199 to me and consider rewording their letters in the future to eliminate any confusion.
Thank You,
Customer of Many Years
The resolution that I am seeking from the Revdex.com. Please contact Ambit Energy and present my complaint. I would like a refund for the termination fee that was charged to my account of $199. Also, I would like for Ambit Energy to simply their letters that are sent to customers to eliminate confusion.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over an Early Termination Fee ("ETF"). Please review below:
On 03/20/2020, renewal notices were sent to the customer via standard mail and email on file such as: ***@live.com informing her that her current product was about to expire on 04/23/2020 and of ways to complete a product change if desired. In addition, the notice also informed the customer that an ETF would not apply should the customer decide to switch retail providers 14 days prior to the term expiration.
Ambit received a Drop Due to Switch transaction on 04/01/2020 accepted for the same day (please see excerpt below):
Please note, an ETF in the amount of $205.33 ($199 + tax) was applied to the customer's account as services were cancelled prior to the 14-day switch period to avoid ETF.
On 04/03/2020, final invoice 432H7J2 in the amount of $228.52 due on 04/20/2020 was mailed to the customer. This invoice contained a past due balance of $100.21 along with current final charges and ETF of $205.33.
Ambit received a payment in the amount of $7.18 on 04/08/2020 and of $221.34 on 04/15/2020.
Ms. spoke to an Ambit representative on 04/15/2020 regarding account status. The Ambit representative informed the customer of the drop due to switch completed on 04/01/2020 along with the ETF details.
Ambit regrets the circumstances that led to Ms. complaint. Records show that an ETF was applied due to services cancelling prior to the allowed switch period. As a customer service gesture, an adjustment was made to the account and the ETF of $205.33 was waived. The customers account is cancelled with a credit in the amount of $205.33. This credit will be sent to Ms. within the next 7 - 10 business days. I contacted Ms. to assist with the concerns referenced above and she did not have any further questions or concerns.
Should you have additional questions, please feel free to contact me directly at (214) 270-1788.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the response from the business for the following reasons. The business contacted me promptly, exhibited excellent customer service skills and committed to refunding the cancellation fee that was assessed on my account. I appreciate the due diligence of the Revdex.com.
These people are a joke I have been making payments due to covid 19 and Tarrant county has passed bill that electric and water companies are not allowed to shut off power at this time. They cut my power off and tried to charge me an extra $55 dollars to turn it back on. Not to mention I got paid today and tried to pay my balance and could'nt because their systems were down. Now I have to wait up to 4 hrs for my electricity to be turned back one. I am moving next month and I am canceling my services. And my bill is always outrageous. This place sucks beware
Good Afternoon,
Our office is in receipt of your feedback and regrets any negative experience that you may have encountered with Ambit. Please accept our sincere apologies. Should you have any additional questions concerning your account or if we may be of further assistance, please feel free to contact us toll free at 1-877-282-6248.
Thank You,
Ambit Energy
Great company and great rates! I wish they were in more places! That will come over time, I'm sure
Good Afternoon,
We are very pleased to receive your feedback regarding your satisfaction with our company. Thank you for sharing your review with us and the community. Should you ever need any assistance regarding your account, please feel free to contact us toll-free at 1-877-282-6248.
Sincerely,
Ambit Energy
I have found a trend in reviews of people who have no issues with Ambit for about the first year - after that, bills are 3x + higher. This is what happened to me.
First year of Ambit my bills were 100$ on the high end in my small apartment. Nice. I moved down the street (the same exact street) into another small apartment. My bills range from $250 - nearly $400. When I called to ask what was going on I was first asked questions like, "Are you leaving lights on?" Me and my roommate work full time and there is nobody here for 8 hours a day, 5 days a week. We don't leave anything on and even if we did - $400? For a floor lamp being left on? The next thing they asked me about was AC usage. I said it's set around 72 on auto, or off altogether if weather is nice. I was told it is "recommended to set your AC to 80 degrees on auto". In August. In TEXAS. What's more absurd is that the bills seem to follow no pattern - they don't spike in hotter months, they spike in random months. Half of the month of December me and my roommate both were out of town, everything was off - this turned out to be one of our highest bills!
Stay away from this company. I know two other households using Ambit that have had the same experience. For context this is the only company/business/product/whatever I have ever left a review of - it is that bad.
Good afternoon,
Thank you for providing your feedback regarding your concerns. Ambit apologizes for any inconvenience and negative experience you may have encountered. Please feel free to contact us toll free at X-XXX-XXX-XXXX so we can further assist you.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
My bill was in the high $200-$300's in a one bedroom with a small office space! This is robbery! Please do ask for clarification! They can't give it!
I would love to give the Representatives name but I couldn't understand her. She had a thick accent. She advised me to change my plan. The plan was the reason my bill was excessive. I changed it and asked that my start date wouldn't change I was getting ready to move! I was assured it wouldn't! Well I get ready to move and I received a bill for $187.00 after paying my prior bill of $187. Why it's this bill the same amount Ipaid the first time. Did y'all break it down so it looked better because this is 2x the amount I owe. So I can over pay y'all and be buried in debt. I even put a credit towards it for $120 to change electric companies. I received a collection notice for $460.17 how do I owe this?? I pride myself in paying my bills. This I can't pay even if I tried! I could barely keep up with the $300 electric bills from y'all! I called to speak with a representative they said I owed $187.00 as well as the recording? Why do I have a collection notice for $460.17. I even went to the online portal that doesn't work more than half the freaking time. I tried to pay the $187 it won't let me. I'm very frustrated due to no options for reconciliation!! The collection agency is a joke they don't answer or if they do they hang up on you and you hold for almost 2 hours for someone to look up your information. Just to get a generic response of the amount if debt no break down nothing. I never heard of CPA collection agency nor did I sign to do business with them. I'm left to keep playing phone tag with them though and no answers. This beginning to be the never ending nightmare!! My 3 year old is sick with this freaking virus and I'm worried about paying this bill that is not accurate!!
I would like my bill to reflect what I paid!!
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***
***. In her complaint, Ms. is expressing concern over experiencing an invoice increase.
Please review below:
A review of the account shows that Ms. had been enrolled for services with Ambit since
02/06/2019. The customer enrolled under the Ambit Wholesale Club ("AWC"). Ambit does not have
record of the customer contacting Ambit regarding the enrolled product. Please note, the AWC is not a
fixed product.
Records show that the customer contacted Ambit on 04/17/2019 and completed a product change with
Ambit to a product to better fit her needs. The customer completed a product update to the Lone Star
Classic 12-month period with a fixed rate of $0.0846 per kWh. Please note, service dates were not
changed or affected with the product change nor did the customer complete a transfer of service to a
different location.
On 09/19/2019, invoice *** in the amount of $183.83 due by 10/07/2019 is mailed for the service
period of 08/19/XXXX - XX/18/2019 billed at the applicable rate.
On 10/18/2019, invoice *** in the full amount of $367.12 is mailed. This invoice contained a current
balance due by 11/04/2019 in the amount of $183.29 for the service period of 09/18/2019 - 10/17/2019
along with the past due balance of $183.83. Please note, Ambit does not have record of the customer
contacting Ambit regarding invoice or payment assistance.
On 11/19/2019, a cancellation request was received effective the same day. An applicable Early
Termination Fee ("ETF") of $206.35 ($199 + tax) was applied to the account due to services being cancelled
prior to the term expiration. A deposit credit on file of $120.00 was also applied to the account due to the
services cancelling.
On 11/20/2019, final invoice 235H2K3 in the amount of $460.17 is mailed. This invoice contained the final
billed usage for the service period of 10/17/2019 - 11/19/2019 along with the billed ETF and previous
balances due. The invoice also reflected the previous deposit credit applied to the account.
Ambit did not receive a payment for the outstanding balance; therefore, a Last Chance Letter was sent to
the customer on 12/09/2019 advising of the final balance due of $460.17 due by 12/09/2019 before being
referred to a collection agency. Please note, Ambit does not have record of the customer contacting Ambit
regarding account or payment assistance. In addition, the account records show that the customer has
been able to access her online My Ambit Account ("MAA") during account tenure.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that
the customer was properly billed in accordance to the account product and all payments received have
been properly applied to the account. Please find attached copy of the customer's billing history. The
account is cancelled with a final outstanding balance due of $460.17. Account will be removed from the
collection agency upon receipt of payment for the outstanding balance due. Ambit cannot speak to the
customer interaction with the collection agency. The customer can also make account payments by
contacting our Ambit Customer Service Department.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
I signed up for Ambit energy August 2019. I have been on automated draft from the beginning, which allowed them to processes every payment on-time. Today I received a confirmation email of a payment for $792.41. I called to inquire and was told that apparently Encore energy did an audit on their meters and determined that I had previously been charged and paid for someone else's usage. They determined that the difference that I should have been charged was the $792.41 and took all of it out today. I did nor receive a letter alerting me of this mix up nor informing me that I would be charged $792.41 at one time.
I consider this the worst form of customer service ever. I am not sure why I need to pay for their error. I paid what I was billed on time every single month. How do I know for sure that the $792.41 I was charged is really for my usage. This doesn't seem right and I have never experienced anything like this before. How are they allowed to do this to people? I just paid my rent and now it will be rejected.
charging and asking for deposit when I have been a regularly paying customer for over 5 years.
I have been a good customer paying on time for 5 years. There was a miscommunication on my last bill. I called and thought it was settled, then they cut off my electricity anyway. Then are charging a $129.00 deposit even though I have always paid, but won't let me quit service or they will charge to end "contract." My original contract had NO deposit, so I should not be required to pay one now if I don't have the option to not stay with their service. that is entrapment for service. Not right!
Charge no extra "service fees" or require a deposit
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the deposit assessed and disconnection of service.
A review of the account confirms that Ms. signed up for services with Ambit on 08/25/2019 and processed an online enrollment for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer on 08/27/2019. Please note, documents included the Electricity Facts Label ("EFL") which informs the customer of the following information regarding the cancellation of service prior to term expiration:
"An early termination fee of $199.00 only applies if you cancel prior to your term expiration date"
Please review the following activity:
01/30/2020: Invoice *** in the amount of $105.23 due by 02/18/2020 was mailed to the customer (attached). This invoice was for the service period of 12/13/2019 - 01/16/2020 and was billed at the applicable wholesale rate of $0.018700 per kWh.
02/05/2020: Ambit received a payment in the amount of $18.23 via check.
02/19/2020: A disconnect notice was sent to the customer for the past due balance of $87.00. The due date to receive the past due amount was 02/29/2020. The scheduled disconnection date was 03/02/2020. Please note, a disconnect notice fee was billed to the customer's account in the amount of $10.02 ($10 + tax).
Please note, the disconnect notice advises the customer that if there is not an existing deposit with Ambit, a $125.00 deposit will be billed on her next invoice if payment has not been received. In addition, the contract documents sent to the customer also informs the customer of the following information:
Records confirm that on 02/26/2020, Ms. contacted Ambit regarding account status and previous payments. The Ambit representative confirmed the previous (2) payments Ambit received were in the amount of $87.00 via check on 1/28/2020 and $18.23 via check on 02/05/2020. The Ambit representative also informed the customer of the above and provided billing details and new account balance. The customer did not have further questions or concerns.
Additionally, Invoice *** in the amount of $215.11 due by 03/13/2020 was mailed to the customer (attached). This invoice was for the service period of 01/16/2020 - 02/14/2020 and billed at the applicable wholesale rate of $0.024500 per kWh. Please note, this invoice included a past due balance of $87.00.
Records show that on 03/02/2020, a service interruption request was submitted due to nonpayment of $87.00, as the payment had not been received. The applicable deposit in the amount of $125.00 and the applicable disconnection fee in the amount of $15.03 ($15+ tax) were applied to the customer's account.
Additionally, records confirm that Ms. contacted Ambit regarding account status. The Ambit representative advised the customer of the above and past due balance amount. The Ambit representative also advised the customer of the deposit being assessed to the customer's account and advised the customer of the early termination fee. As a customer service gesture, the disconnect and reconnect fees were not applied to the customer's account. Ambit also received a payment in the amount of $89.50 via ACH.
03/03/2020: Ambit received a payment in the amount of $129.00 via check.
Ambit regrets the circumstances that led to Ms. complaint. Ambit respectfully contends that the service interruption was valid with prior written notification to the customer. A final review of the account also shows that the customer was properly billed a deposit in accordance with the product plan's EFL.
As a customer service gesture, an adjustment has been made to the customer's account in the amount of $10.02 ($10 + tax) for the previously billed disconnect notice fee. Ms. account is currently active and energized with a balance due of $111.59.
I have attempted to contact Ms. to assist with the concerns referenced above, however, there was no response. A voicemail was left advising her to please contact me directly for further assistance, if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Only giving Ambit Energy 2 stars. They mostly do what a power company should do, at first: give you a competitive rate and adequate service. Then when your contract expires, they work behind the scenes to gain an upper hand by raising your rate to a variable month to month rate, which is 50% higher, which cost me hundreds of dollars. By the time I figured out what happened 3 months later (after blaming myself or holiday company, and trying to lower my usage) and called, I found that they sent me a notification of contact expiration by mail, after I specifically requested email notification as my communication preference. When I logged in to check my preferences, they had been reset to mail due to contract expiration. After navigating through a labyrinth of choices online, I opted for email notification again. It said I had to wait to verify my email address (which was already set in my account preferences, unchanged and still current) by clicking a link in an email. Well, it came exactly 24 hours later. When I clicked the link, the Ambit website said that link was expired because it was only good for 48 hours "for my protection." The email also had a link to manually set communication preferences. I clicked the link, and it went to "404 Error: Not Found". The email also said "Do not reply to this email." So even though their site says you can choose email (and text) notifications as your preference, those options do not work at all. I can only guess that if you call customer service, contrary to what their site says, you can establish communication preferences that way. I don't care at this point. They got their extra $550 out of me, and I'm never going to get that money back, so I'm switching to another provider with a better rate and more trustworthy service.
On 1/27/20 I chatted with ambit rep about my bill. It show a balance of $0.18. But I get a bill yesterday for $145.08.
The ambit rep said TDU issued an adjustment in the amount $74.45 and that would take care of my bill. Last week I logged in and saw a payment due of $81.08 & then yesterday I get an invoice for $145.08. I chatted with another rep and they said my balance of $82.08 is from 11/25 thru 12/31/19 and it's due by 2/13/20 ,& I owe $63.38 by 2/26/20. I think this is ridiculous and a SCAM. I will changing my service provider. This wrong on how they are trying to overcharge me after I was told I had a credit on my account.
I'm seeking bill adjustment. I do not owe $81.08 + $63.38. I live an apt I don't see how I have used that amount of energy.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over charges on account.
A review of the account confirms that Ms. signed up for services with Ambit and processed an online enrollment on 07/21/2014.
Records confirm that on 07/19/2019, the customer accessed her account and processed a product renewal to the Ambit Wholesale Club product ("AWC") via her My Ambit Account ("MAA") using her login credentials for the account number referenced above. Please find attached the contract documents the customer received for your review.
Please review the following activity:
12/03/2019: Invoice *** in the amount of $152.35 due by 12/19/2019 was mailed to the customer (attached). This invoice was for the service period of 10/25/2019 - 11/25/2019 and was billed at the applicable rate of $0.030800 per kWh.
12/09/2019: Ambit received a payment in the amount of $63.67 via credit card.
12/30/2019: Ambit received a payment in the amount of $30.00 via *** Express.
01/09/2020: Ambit received a payment in the amount of $61.00 via *** Express.
01/10/2020: Centerpoint provided an estimated meter reading 11/25/2019-12/30/2019.
Records confirm that on 01/24/2020, Ambit received the following adjustments:
TDU Delivery Charge (monthly and per kWh) adjustments for service period of 11/25/2019 - 12/30/2019 in the amount of $23.24
TDSP rebilled usage in the amount of $9.40
Wholesale Club Adjustment in the amount of $44.26
01/28/2020: Invoice *** in the amount of $81.70 due by 02/13/2020 was mailed to the customer (attached). This invoice was for the service period of 11/25/2019 - 12/31/2019 and was billed at the applicable rate of 36 days / 409.9 kWh @ $0.023600 per kWh.
02/10/2020: Invoice *** in the amount of $145.08 due by 02/26/2020 was mailed to the customer (attached). This invoice was for the service period of 12/31/2019 - 01/29/2020 and was billed at the applicable rate of $0.024200 per kWh.
Additionally, Ms. contacted Ambit via chat interaction regarding a billing inquiry. The Ambit representative advised customer of the above and provided the customer with billing details. The customer did not have further questions.
Please see the screenshot below showing the customer's usage:
In response to Ms. online chat with an Ambit representative on 01/27/2020, please note, the customer was notified the following (please see excerpt below):
Please note, the total credit adjustment applied to the customer's account was $76.90.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $16.02. Ms. account is active with a balance due of $129.02.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I log onto my account frequently and for 2wks it reflected a balance of $.018. I inquired about on 1/27/20 with an ambit rep who told me that a credit was issued to my account in the amount of $76.xx and stated that the credit/adjustment issued to the account took care of my next month payment. I was going on what I was told by THEIR REP! I AM VERY VERY UNSATISFIED AND WILL BE LOOKING FOR ANOTHER PROVIDER WHEN MY CONTRACT IS UP WITH THEM. FURTHERMORE I WILL LET EVERYONE KNOW THAT THIS COMPANY IS A RIP OFF.
Ambit regrets the circumstances that led to Ms. complaint. As previously noted, in response to Ms. online chat with an Ambit representative that advised customer of the credit adjustment (please see excerpt below):
The customer received a TDSP rebilled usage credit in the amount of $9.40 and received a Wholesale Club Adjustment in the amount of $44.26. Both adjustments were applied to the customer's account on 01/24/2020 which led the account to a balance in the amount of $53.48 (please see excerpt below):
The following show the TDU Delivery Charge (monthly and per kWh) adjustments for service
period of 11/25/2019 - 12/30/2019 in the amount of $22.97 applied to Invoice 331F0C8 (please excerpt below):
Furthermore, if Ms. has additional questions and/or concerns, she is strongly encouraged to contact me directly at XXX-XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point there's no need for to contact Ambit Energy because they are nothing BUT BIG LIARS. AGAIN, I NORMALLY RECEIVE A BILL AROUND THE BEGINNING OF EACH MONTH AND FOR THE MONTH OF JANUARY I DID NOT RECEIVE A BILL UNTIL 1/28/20 BECAUSE IT REFLECTED ON MY ACCOUNT THAT MY BALANCE WAS $0.18.
ON 1/27/20 I CHATTED WITH ANOTHER AMBIT REP WHO TOLD ME "TDU WHICH IS CENTERPOINT SENT US SOME ADJUSTMENTS FOR YOUR LAST BILL AND THE RESULTS WAS A CREDIT IN YOUR FAVOR IN THE AMOUNT OF $76.45 THAT WILL HELP YOU TO COVER YOUR NEXT INVOICE".
AMBIT DOESN'T WANT TO DISPLAY THAT CHAT. WHAT COMPANY SEND A BILL 1/28/20 FOR AN AMOUNT DUE OF $81.08 DUE BY 2/10/20 AND THEN SENDS ANOTHER BILL DATED 2/10/20 AMOUNT DUE OF $63.38 DUE DATE OF 2/26/20.
AGAIN, I NORMALLY RECEIVE A BILL AT THE BEGINNING OF THE MONTH AND THEY DID NOT SEND A BILL UNTIL 1/28/20. I DO NOT NEED TO SPEAK TO ELIZABETH *** BECAUSE ALL SHE IS DOING IS LYING SO, I DON'T NEED TO SPEAK WITH HER. I WOULD PREFER TO SPEAK WITH THE PRESIDENT/CEO OF AMBIT BUT I KNOW THAT'S NOT GOING TO HAPPENED. I WILL PAY THE INVOICE BUT I WILL BE CHANGING PROVIDERS AND I WILL NOT RECOMMEND ANYBODY TO AMBIT ENERGY.
Ambit Energy has fraudulently enrolled me in their services and I am looking for $196.37 for reimbursement charges that they applied to my JCP&L bill
According to JCP&L ,Ambit Energy enrolled me into services with them from 1/1/2020 until 1/29/2020. On 1/10/2020 I contacted Ambit Energy (1-877-282-6248) and spoke to Lawonda who had the wrong last name for me, as well as a non-existent email address for me. I told her that I never gave permission for Ambit to enroll me and asked her how they did such a thing? She informed me that I completed a 5 question telephone interview in December of 2019, WHICH IS NOT TRUE AT ALL! That same telephone call, I spoke to Monique a Supervisor because I wanted to file a complaint. She could not tell me how Ana *** , the Ambit employee responsible for enrolling me into their program, got my information. Monique would also not allow me to speak with Ana. Monique also did not have a course of action to hold this employee accountable for their fraudulent activity. Now according to JCP&L I am being charged for $196.37 for one month of Ambit services. This should not be! Not only did they fraudulently enroll me, with fraudulent email address and incorrect last name, but I terminated services with them as soon as I found out of their activity on my JCP&L bill. This has also caused a huge financial hardship on me as a single parent, because JCP&L has threw me off of my payment plan/ balloon payment that I use to kep my bill the same each month. I had to pay an inflated charge because of Ambit's activities, which cause me to have to pay more than I normally would.
I want $196.37 paid to either myself or JCP&L under my account! I also want all of my information to be removed from Ambit's system and I want to be placed on a no call list, I do not want these people to EVER contact me again! What they did is illegal and I have had to spend much time having to be on the phone to try and rectify their SCAMS!
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over having her services switched to Ambit without authorization. Please review below:
A review of the account shows that Ambit received an online enrollment on 12/09/2019 for residential electric JCP&L account number XXXXXXXXXXXXXXXXXXXX for the service referenced above. A Third-Party Verification ("TPV") was completed on 12/09/2019.
Services were enrolled in Ambit's Guaranteed Savings Plan ("GSP"), which is a variable price plan designed to save the customer a minimum percentage annually over their incumbent supplier rates for a consecutive 24-month period. If the customer does not save, they are refunded the difference. Please note, there is no cancellation fee associated with this month-to-month variable product.
Records show that contract documents were sent on 12/12/2019 which contained our Terms of Service and Right to Rescind information. Please note, Ambit does not have record of the customer contacting Ambit regarding an enrollment dispute or request to rescind.
Records show that on 01/10/2020 Ms. contacted Ambit regarding cancellation of service. The Ambit representative advised the customer of the above. The customer requested a cancellation of service and the Ambit representative immediately submitted a drop request that was accepted for the same day (please see excerpt below):
Ambit regrets the circumstances that led to Ms. complaint; services were cancelled on 01/10/2020. Please note, Ambit does not have record of the customer contacting Ambit regarding enrollment concerns until 01/10/2020. In response to the complaint received, the enrollment data was reviewed, and it was determined that a cost analysis would be completed comparing Ambit rate vs Incumbent rate. Please note, the total refund amount is $196.37 and it will be sent to the customer via standard mail. Please note, the account has been placed on Ambit's "Do Not Call" list.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
On January 27, 2020 I chatted with an Ambit Energy rep regarding my account. I logged on to see how much my bill would be and it shoe $0.18. So, I inquired to see if that was indeed the correct amount. The rep told me "I can see that your TDU which is Centerpoint sent us some adjustments for your last bill and the results was a credit in your favor in the amount of $75.45 that will help you with your next invoice".
I logged on today and my balance reflect $145.08. $81.70 from 11/25/10 through 12/31/19 that's due 2/23/20 & $63.38 that's due by 2/26/20. So, I asked what and how my bill be that high and that's what the meter read I live I'm an apt I'm not using that much electricity.
Once my contact expire "F" ambit energy. They are just a big RIP off.
Good Morning,
Thank you for providing this feedback to our company regarding your account. Ambit Energy apologizes for any inconveniences that your may have experienced. Please note that our office is in receipt of Revdex.com Complaint # XXXXXXXX submitted on your behalf. We are currently researching your concerns and will send our formal response upon completion of the investigation.
Thank You,
Ambit Energy Regulatory Compliance Team
Shufflingcustomer inquiries through an endless stream of employees who are instructed to NOT disclose reasons for hidden fees, are unwilling to assist
Ambit leases electricity through Centrepoint and charges hidden fees that the agents are instructed to not disclose. The supervisors tell the consumer to "review their bill online" or feign ignorance of why the bills are as high as they are. This isn't a "I don't feel like paying a high bill" complain, this is an account of a legitimately illegal business operation and needs to be investigated.
Email me or send me a letter in writing, in detail, of what you are charging me, because $98.63 of usage and taxes does not equal $165.53
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the billed charges on her invoice and her customer service experience.
A review of the account confirms that Ms. signed up for services with Ambit and processed an online enrollment on 05/13/2019 for the Lone Star Classic 12-month term product with a fixed rate of $0.0873 per kWh. Please find attached the contract documents for your review.
Please review the following activity:
10/24/2019: Invoice 195K6H3 in the amount of $383.50 due by 11/12/2019 was mailed to the customer (attached). This invoice was for the service period of 09/20/2019 - 10/22/2019 and was billed as follows:
2,916 kWh @ $0.087300 per kWh, totaling $254.57
Base charge in the amount of $9.95
Centerpoint charges in the amount of $123.48
Taxes and other fees totaling $0.65
Power Payback credits totaling $5.15
Records reflect that Ms. contacted Ambit on 10/24/2019 regarding a billing inquiry. The Ambit representative informed the customer of the above and provided details of the usage/charges received by the TDU. The customer requested to have a Meter Test due to meter concerns. The Ambit representative immediately submitted the request to have that Meter Test completed. However, during the same call, Ms. requested to have the Meter Test cancelled due to the required fee. The Ambit representative immediately submitted the Meter Test cancellation request, per the customer's request. Ms. disconnected the call before further assistance could be offered.
11/01/2019: Ambit received a payment in the amount of $386.00 via credit card.
11/22/2019: Invoice *** in the amount of $155.05 due by 12/09/2019 was mailed to the customer (attached). This invoice was for the service period of 10/22/2019 - 11/20/2019 and was billed as follows:
1,092 kWh @ $0.087300 per kWh, totaling $95.33
Base charge in the amount of $9.95
Centerpoint charges in the amount of $49.51
Taxes and other fees totaling $0.26
11/28/2020: Ambit received a payment in the amount of $157.55 via credit card.
12/27/2019: Invoice *** in the amount of $187.89 due by 01/13/2020 was mailed to the customer (attached). This invoice was for the service period of 11/20/2019 - 12/23/2019 and was billed as follows:
1,351 kWh @ $0.08733 per kWh, totaling $117.94
Base Charge in the amount of $9.95
Centerpoint charges in the amount of $59.68
Taxes and other fees totaling $0.32
12/31/2019: Ambit received a payment in the amount of $190.39 via credit card.
01/28/2020: Invoice *** in the amount of $165.53 due by 02/13/2020 was mailed to the customer (attached). This invoice was for the service period of 12/23/2019 - 01/24/2020 and was billed as follows:
1,178 kWh @ $0.087300 per kWh, totaling $102.84
Base Charge in the amount of $9.95
Centerpoint charges in the amount of $52.46
Taxes and other fees totaling $0.28
02/02/2020: Ambit received a payment in the amount of $168.03 via credit card.
Records show that Ms. contacted Ambit on 01/31/2020 regarding a billing inquiry. The Ambit representative informed the customer of the above and advised the customer that her daily usage could also be accessed at any time via her My Ambit Account. Ms. disconnected the call before further assistance could be offered.
Ambit regrets the circumstances that led to Ms. complaint and apologizes for any inconveniences the customer may have experienced when contacting Ambit. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. Should Ambit receive any cancel/rebill
transactions, those will be processed accordingly. Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
(The consumer indicated he/she DID NOT accept the response from the business.)
Why aren't all of the times I kept having to call written in here, also? The customer service personnel told me they aren't able to disclose information regarding charges!! "Ambit regrets" a fluffed list of billings and charges doesn't answer the original complaint. I'd contact you directly, as directed, however your employees don't allow for that, and wait times for supervisors are through the roof.
I expected this type of response. Sad.
Ambit regrets the circumstances that led to Ms. complaint and apologizes for any inconveniences the customer may have experienced when contacting Ambit. As previously noted, in response to customer contacting Ambit, please see below:
Records confirm that on 10/24/2019 the customer contacted Ambit regarding a billing inquiry. The Ambit representative provided the customer with details of the usage/charges received by the TDU. The customer requested to have a Meter Test due to meter concerns. The Ambit representative immediately submitted the request to have that Meter Test completed. However, during the same call, Ms. requested to have the Meter Test cancelled due to the required fee. The Ambit representative immediately submitted the Meter Test cancellation request, per the customer's request. Ms. disconnected the call before further assistance could be offered.
Records show that Ms. contacted Ambit on 01/31/2020 regarding a billing inquiry. The Ambit representative provided billing details and encouraged the customer to visit her My Ambit Account which showed her daily usage as it could be accessed at any time. Ms. disconnected the call before further assistance could be offered.
Furthermore, if Ms. has additional questions and/or concerns, she is encouraged to contact me directly at XXX-XXX-XXXX.
Thank you,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
I say again, why aren't all of the instances listed? Efforts to thwart The Revdex.com from the facts of what has happened are futile. And if YOU have any questions you can contact me, I don't go out of my way for dishonesty. Good day.
Free Energy is now in Canada. Cannot get better than that!!!
I have been with Ambit for 2 years and have saved a lot of money on my gas bill. They are also very competitive on electricity. I'm getting very close to earning my free energy for referring 15 other customers to Ambit Energy.
Love the company and what they stand for!
Worst company ever. They are crooks and do not have good customer service. I spent hours of my life on chat and on the phone with them asking for an explanation of my bill. I was billed over $3000 within 60 days and even though I escalated, nobody could explain to me how my bills arrived at that number. Each person read a script to me and sustained the charges with no remorse or empathy.
Good Afternoon,
Ambit sincerely regrets and apologizes for any negative experience you may have encountered. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
I have been contacted by ambit energy congratulating me on signing up for their services and becoming a consultant
I was contacted by email by a m b I t space energy space in regards to being a consultant. Consultant services then report that I signed up others for the service fraudulently under my name and I have received a check in regards to being a consultant and signing up others for this company. I don't know anything about this company I contacted them on the phone and insisted that I do not have an account I did not sign up for anything. they then tell me that I signed up and I received confirmation phone call and email accepting me to their consultant company and I also signed up other people. They have all my information in their system illegally and they refuse to close the account they tell me they're going to investigate it and continue to send me documents along with having other people underneath my name for services under their company
I wish to not be contacted by this company and I do not want them to continue to use my information illegally along with putting others information at risk because they are stating that I signed up several other people that I don't even know and I spoke to a consultant in a totally different state in person that I don't even know so they need to be shut down. I also would like to know in regards to the payment method they have on file and stating they're going to charge me $99 for a fee I wish to have that investigated and find out how they got this card information and reverse any charges
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding ***. In his complaint, Mr. is expressing concern over an unauthorized consultant enrollment. Please review below:
Records show that on 12/26/2019 Ambit received a registration for Mr. to become an Independent Consultant for Ambit. Enrollment confirmation was sent to the email address provided of ***@gmail.com . To complete the enrollment, Ambit received a payment by Visa for the Sign-Up Fee in the amount of $75.00 and a payment of $24.95 for the Monthly Website Fee.
Records show that on 12/27/2019 Mr. contacted Ambit to report that he never signed up to be a consultant. At that time, the Ambit representative advised Mr. of the steps that he needed to take to cancel the enrollment.
Ambit regrets the circumstances that led to Mr. complaint. Please note, the enrollment has been cancelled as of 01/14/2020 and the applicable fees have been refunded back to the credit card on file. We sincerely apologize for any inconveniences Mr. experienced. A final review of the account shows that Ambit gained the consultant account due to an enrollment request. The consultant account is now cancelled and Mr. will not be responsible for any charges/fees assessed due to the enrollment request.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth Perez
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Worse company ever!! There representative promise me a good rate and the second month my bill came out to be $700. They will also charge you twice in a month. People stay away from this light company!
Good morning,
Ambit sincerely regrets and apologizes for any negative experience you may have encountered. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Elizabeth Perez
Regulatory Compliance specialist, Ambit Energy
In September, 2019, I inadvertently sent $1000.00 to Ambit Energy.
In September, 2019, I inadvertently sent $1000.00 to Ambit Energy. Ambit Energy confirmed the payment received and sent a check for the amount due. Initially, I attempted to deposit the check into my account using online banking. My bank, *** Financial Credit Union, informed me they were having issues with Android phone deposits and directed me to go to a local bank and deposit the check. To deposit a check online, the following information is required: Signature, account number and "For Mobile Deposit Only". The local bank processed my check after confirming with Xceed Financial that the check had not been previously deposited. One week later, I received notice from *** Financial that the check was invalid and returned. *** Financial also charged my account $30 for a returned check fee. When I contacted Ambit Energy, they informed me they would cancel the first check and reissue a new check. Ambit Energy refuned me the $30.00 for the returned check fee. Ambit Energy never followed through on sending a replacement check. Ambit Energy stated that they received the returned check and it was deposited into my account on October 7, 2019. When I disputed their claim, they requested copies of my bank statement. I provided the requested information on November 18, 2019. I was informed by Ambit Energy that my information had been received and sent to accounting for review and payment. On December 31, 2019, I received a voice message from Melissa at Ambit Energy stating that their records show the check was deposited into my account October 7, 2019 and no refund would be sent. See Ambit Energy Case information below:
September 18, 2019 - Case # ECXXXXXXXX
October 23, 2019 - Case # ECXXXXXXXX
November 18, 2019 - Sent copies of *** Financial bank statement
December 13, 2019 - Case # ECXXXXXXXX spoke with Norma in Customer Relations
December 13, 2019 - Case # ECXXXXXXXX Spoke with Ocean, Manager.
December 31, 2019 - Received a message from Melissa at Ambit Energy stating that the check was deposited on October 7, 2019 and no refund would be issued.
I have continued to pay my monthly bills to Ambit Energy in spite their refusal to return my money. I have been very patient with their processes and procedures to get resolution. I have complied with all of their requests for information. I only want back what is mine. $1000
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***
***. In his complaint, Mr. is expressing concern over a refund request. Please review below:
A review of the account shows that on 09/17/2019, Ambit received a payment in the amount of $1,000.00
via ACH. On 09/18/2019, Mr. contacted Ambit and requested a refund for the overpayment. The
Ambit representative created a refund request and the refund check #XXXXXX in the amount of $1,000.00
was sent to the customer on 09/27/2019.
On 10/23/2019, the customer contacted Ambit requesting that the previous refund check #XXXXXX be
reissued as the customer stated that the refund check was returned from his banking institution. The
Ambit representative submitted a refund void/reissue request.
The refund void/reissue request could not be completed as Ambit showed that refund check #XXXXXX was
initially cashed on 10/07/2019 and then again on 10/18/2019. Please find attached copy of the cashed
checks. The second check deposit on 10/18/2019 was returned as the refund check was initially cashed
on 10/07/2019.
An Ambit representative attempted to contact Mr. upon receipt of his banking institution
statement to advise of the above. In addition, copy of the cashed checks have also been sent to the
customer.
Ambit regrets the circumstances that led to Mr. complaint. Ambit received corroboration that
refund check #XXXXXX had been initially cashed on 10/07/2019 and then again on 10/18/2019. As a
customer gesture, a credit adjustment was made to the account in the amount of $30.00 for the returned
payment fee issued by the customer's banking institution. Mr. is encouraged to contact his
financial institution for additional assistance into payment location and verification.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on my bank statement from *** Financial Credit Union, on October 7, 2019, a withdrawal of $1000 was sent to my Visa Credit card company. This is the only transaction on that date. There is no deposit to my account on 10/7/2019. If there was, I would like Ambit Energy to prove it. I sent Ambit Energy a copy of my full October statement from my Credit Union. I will also provide the Revdex.com a copy of the same document. On October 17, 2019, a deposit from the Ambit Energy company check was deposited into my *** Financial Credit Union account. This deposit of $1000 is clearly evident on my statement. On October 22, 2019, the $1000 deposit was removed from my account and returned to Ambit Energy with a $30.00 returned check fee added to my account. This information is also clearly stated on my bank statement sent to Ambit Endergy. It is true that Ambit Energy credited my account for the $30 returned check fee. However, I NEVER received credit for the $1000 I inadvertently sent to Ambit Energy. I am not asking for any payment of money that is not mine. Just the $1000 that belong to me. I encourage Ambit Energy to reach out to *** Financial Credit Union to validate the $1000 deposit they claim I received. Attached is a copy of my *** Financial CU statement for the month of October, 2019 for your review and verification of my claim.
In reference to Mr. additional concerns, Ambit received indication that the check was presented to the bank twice. Ambit received 2 check payment requests for the same refund check causing one to be returned. Ambit cannot speak to the check description not displaying multiple times in the bank documents received. The check in question may have had a cashing delay from bank due to the mobile deposit attempt and the physical branch deposit. The customer is encouraged to contact his banking institution for additional payment assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached a copy of my bank deposits from 9/1/2019 through 11/30/2019. There is one deposit for $1000 from Ambit Energy on 10/17/2019. This deposit was rejected by my bank on 10/22/2019 and returned to Ambit Energy (see my bank statement sent to you earlier validating the rejected check from Ambit Energy). The only other transaction for $1000 was a transfer from my savings account on 10/22/2019 to cover the returned check from Ambit energy. I have also attached a copy of the inadvertent payment of $1000 to Ambit Energy on 9/7/2019.
Ambit Energy claimed earlier that a payment of $1000 was made to my bank on 10/7/2019. There is no mention of this claim in their response.
I have produced all of my bank statements to validate my claim. I would like to see documents from Ambit Enery showing the $1000 payment to my bank account.