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Ambit Energy Holdings

6555 Sierra Drive, Irving, Texas, United States, 75039

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Ambit Energy Holdings Reviews (%countItem)

MY BILL HAS BEEN TOO HIGH FOR THE PAST 3 MONTHS
MY BILL HAS BEEN TOO HIGH FOR THE PAST 3 MONTHS. I HONESTLY THOUGHT SINCE THE CLIMATE CHANGES ON A DAILY HERE IN TEXAS I THOUGHT THAT WAS THE PROBLEM. WHEN I CALLED THE REP HAD TOLD ME THAT ITS BECAUSE I USE OVER THE LIMIT ON MY LIGHT. WELL IM THINKING OK LETS TRY TO NOT USE TOO MUCH LIGHT... WE UNPLUGGED WHAT WAS NOT BEING USED AND STILL THE BILL WAS TOO HIGH. THIS IS THE HIGHEST MY BILL HAS BEEN. MY SISTER IN LAW ALSO HAS AMBIT AND IS RARELY HOME AND HER BILL WAS ALMOST 300.00 AND AGAIN PEOPLE ON SOCIAL MEDIA HAS BEEN COMPLAINING ABOUT THEIR AMBIT BILLS BEING EXTREMELY HIGH. I NEED SOME ANSWERS OR SOMETHING NEEDS TO BE DONE. WITHIN TWO MONTHS I HAVE PAID 810.24 FOR DEC/JAN. AND FEB BILL IS 329.27 !!!! MY AVERAGE RATE IS 8.7 CENTS AND BACK IN 2018 MY AVERAGE RATE WAS 10.2-10.6 CENTS AND MY BILL WAS LOWER THAN NOW..... THIS NEEDS TO BE ADDRESSED A/S/A/P !!!!!!!! I WILL PUT THIS ON SOCIAL MEDIA AS WELL.

Desired Outcome

THEY NEED TO REALLY INVESTIGATE THIS MATTER AND CREDIT ALL THAT NEEDS TO BE CREDITED. THIS IS UNPROFESSIONAL !!!!!!!!!!!!!!!!!

Ambit Energy Holdings Response • Mar 18, 2019

A review of the account confirms that customer has been properly billed in accordance to his agreed upon contracted rate with Ambit. Please find below a timeline of activity regarding the customer's complaint.

8/26/18: Records confirm that Mr. enrolled unto the Lone Star Plus 12 plan, a tiered rate plan that offers rates based on kilowatts consumed. Please find below a snapshot of the plan description. The document has been attached for your records.

Please note, we show no record of a billing dispute from the customer since enrolling onto the plan. Additionally, please note, usage consumed is reported by Centerpoint Energy, the company that owns and maintains the meters in the customer's area.

Ambit is more than willing to have a meter test performed or a High Usage Dispute entered on the customer's behalf if they so choose. If Centerpoint advises us that the original usage reported was incorrect then we will apply the appropriate credits once received.

Mr. is encouraged to contact us toll free at X-XXX-XXX-XXXX to discuss the dispute options available to him and we will be happy to assist.

Sincerely,

Paul ***
Regulatory Compliance Specialist

Customer Response • Mar 21, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I did call in early February regarding why my light bill is extremely high. We have not been using too much light and still have a high bill. This month light bill was 330.00. again when I signed up for this "contract" it was lower kw then my other contract. I NEED TO KNOW IF THEY REALLY ENROLLED ME IN THAT CONTRACT PLAN OR AM I GOING ON A MONTH TO MONTH BASIS. THIS IS VERY DISTURBING ... IVE BEEN WITH AMBIT FOR YEARS.

I would want a further investigation in regards to this. If they have to do a test meter or high usage thing so be it. My sister in law again received another HIGH BILL AND SHE IS RARELY AT HOME. SOMETHING HAS TO BE DONE.

Ambit Energy Holdings Response • Apr 02, 2019

In reference to the additional information received for Mr., the account is currently enrolled in the Lone Star Plus 12 month term tiered product which has an applicable rate depending on usage consumed. Please note, this is not a month to month variable product.
Records show that the customer has been properly billed according to the usage reported by the Transmission and Distribution Utility ("TDU"). The customer is encouraged to contact our customer service department should he wish to continue with a meter test request as needs to be informed of the applicable details.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
XXX-XXX-XXXX

Customer Response • Apr 08, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
They need to view my meter and check this.... I need to be credited for any mishap there was.

I have had ambit energy for a couple of years now and have saved quite a bit of money. Also, when time to renew the website was very user friendly. In addition, the customer care department are very pleasant and helpful! I reccommend Ambit Enwrgy to everyone!

Ambit Energy Holdings Response • Mar 04, 2019

Hello ***

We thank you for the positive feedback and for continuing to be a part of the Ambit family. Feel free to contact us anytime you need assistance. We will be happy to help.

Sincerely,

Paul Colter
Regulatory Compliance Specialist

We love getting Free Energy credits each month! Thank You Ambit!

Ambit Energy Holdings Response • Mar 06, 2019

Good Afternoon,

We thank you for your participation in our energy referral program and we are happy to hear your satisfaction. Please do not hesitate to contact us at 1-877-282-6248 should you ever need assistance.

Sincerely,

Marysol ***
Regulatory Compliance Specialist

They had a travel rewards program that I earned over 75,000 points with over 5 years. they did not let me know it discontinued paperlessly.
I have been a customer for 5 years with Ambit Energy. They had a travel rewards program that I earned over 75,000 points with over 5 years. I did a chat with AXXXXXXX on 2/26/19 and the rep told me they discontinued that as of 2019 and they sent a letter in 2017 letting customers know. I advised I am paperless and they did not send it to me in my ambit inbox. I had a vacation I was saving for to use this year and I feel as though there should be an option to let me take the reward ive been saving for. When I chatted with AXXXXXXX on 2/26/19, she told me basically too bad and it was sent over a year ago. Then, she ended the conversation abruptly.

Desired Outcome

I would like to use my travel rewards or be compensated accordingly

Ambit Energy Holdings Response • Mar 22, 2019

A review of the account confirms that customer *** enrolled for Ambit service on 4/1/14, with service staring on 4/2/14. At that time, Ambit had a Travel Rewards program that allowed the customer to accumulate rewards points just for having Ambit as their energy service provider.

Points are accumulated monthly according to usage consumed.

Records confirm that Ambit chose to end the rewards program and gave the customers plenty of notice that the plan was ending.

On 12/28/17, records confirm that a travel rewards discontinuance notification letter was mailed to each customer, including Ms.. The letter, which is attached for your records, explained that the rewards points would stop accumulating on 2/28/18.

The letter also stated that the program would end entirely on 12/31/18, giving each customer a year to redeem their available points.

Records confirm that the letter was mailed to the address provided in this complaint, and we show no record of the letter being retuned as undelivered mail.

Ambit regrets the circumstances that led to the customer's complaint, however, Ms. was notified via US mail a year before the reward redemption program concluded.

Sincerely,

Paul ***
Regulatory Compliance Specialist

Previous electric bill was almost 4x as high as it has ever been in the 10 years I have lived here. Ambit initial response was "correct".
We have lived at this residence for almost 10 years. In that time, winter time the typical price was always $140-$150, as there is minimal ac use in the winter. Through smart home power management, energy loss has been been less than previous years. Then this previous bill, was almost 4x as high as normal, $647.41! Makes absolutely no sense. Even in the summer with high energy usage (ac and electronics), typical bills have been $250-$300. Square footage is slightly under 3,000.

Ambit said it is in contract to pay "average pricing", but there is absolutely no way it could average the highest it has ever been in almost 10 years for no real reason. Also, circulating around are customer's with similar problems. Some stemming from a pyramid scheme/network marketing style model. Typically, not trustworthy at all. Especially when I see my bill almost 4x out of the blue.
In the meantime, after being longtime customers, we have decided to leave until Ambit can resolve this in the correct manner.

Desired Outcome

Refund of the ridiculous overcharge. Ideally, extra compensation for the issue for a loyal and longtime customer.

Ambit Energy Holdings Response • Mar 11, 2019

Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over invoice increase. Please review below:
A review of the account shows that Ms. enrolled for services on 05/25/2010 for the service address referenced above. Records show that the customer contacted Ambit on 10/16/2014 and enrolled in the Average Billing Program. This option allows the customer to pay a set amount for supply charges each month based on a calculation of historical monthly average usage, instead of the customer's actual consumed usage. At the end of a 12th consecutive month period, a true-up or settlement adjustment will incur. The customer will then continue with another average billing term. Please note, the customer can update their billing plan to a conventional billing plan at any time.
On 12/10/2015, the first average billing true-up adjustment was placed on the account which led to an adjustment in the amount of $204.18 (please see excerpt below):
On 01/10/2017, another average billing true-up adjustment was placed on the account which led to an adjustment in the amount of $159.90 (please see excerpt below):
On 02/08/2018, average billing settlement was placed on the account which led to a billed settlement amount of $96.80 (please see excerpt below):
Another average billing settlement was processed accordingly which led to a billed settlement in the amount of $489.86 as customer had been billed for less usage than what was actually consumed (please see excerpt below):
Invoice 773D5B5 in the amount of $649.23 due by 02/25/2019 was mailed on 02/08/2019 which included the average billing settlement amount of $489.86.
A cancellation request was received on 02/25/2019 to be effective the same day. An early termination fee in the amount of $205.33 ($199 + tax) was assessed to the account due to the account being cancelled prior to the term expiration. The customer also contacted Ambit on 02/25/2019 to inquire on billing status. The Ambit representative informed the customer of the above. Please note, Ambit does not have record of the customer contacting Ambit prior to 02/25/2019 regarding billing disputes or request to be removed from average billing.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the billed Average Billing Settlement balance is correct, therefore, no adjustments are warranted. The account is cancelled with a final balance due in the amount of $251.84.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy

I have had free energy with this company for 7 years. Customer service is awesome and company is even better

Ambit Energy Holdings Response • Feb 26, 2019

Good Morning,

We thank you for your support and your business. We are very happy to hear your satisfaction regarding our energy referral program.
Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.

Sincerely,

Marysol M
Regulatory Compliance Specialist

My boyfriend and I just recently signed up for the guaranteed savings rate, and just as promised, when the local supply rate increased, ours was lower. Guaranteed Savings. It's so wonderful that a company does what it says it will do. The referral program is interesting too my mom gets monthly refund checks because she referred her friends and family. Now we ALL save money, thanks to her referral. We love Ambit.

Ambit Energy Holdings Response • Feb 27, 2019

Hello Ms.,

We thank you for joining the Ambit family, and we are excited that you are enjoying savings. Should you ever need assistance do not hesitate to contact us toll free at X-XXX-XXX-XXXX and we will be happy to help!

Sincerely,

Paul C
Regulatory Compliance Specialist

We are So pleased with this incredible company. We would never consider going with any other! We have been with Ambit Energy for almost seven years.

Ambit Energy Holdings Response • Feb 27, 2019

Hello Ms.,

We thank you for continuing to be a part of the Ambit family and appreciate the positive feedback. Should you ever require assistance, please do not hesitate to contact us toll free at X-XXX-XXX-XXXX.

Sincerely,

Paul C
Regulator Compliance Specialist

Excellent Service and Customer Care!!! I have been with them since October of 2011 and the Customer Referral Credit we receive every month is such a Total Blessing!! A great company that puts their dedication in helping people!!

Ambit Energy Holdings Response • Feb 27, 2019

Hello ***,

We thank you for continuing with the Ambit family and we are excited to see you enjoy the benefits of the free energy program. Should you ever require assistance please do not hesitate to contact us toll free at X-XXX-XXX-XXXX.

Sincerely,

Paul C
Regulatory Compliance Specialist

I was an Ambit customer for a few years and loved their service, communication and simple billing/low rates. Their call center is in North Texas with a knowledge and friendly staff. Great Texas roots, too! Their mission to empower individuals through their marketing plan is amazing.

Ambit Energy Holdings Response • Feb 28, 2019

Good Morning,

We want to thank you for your support and we are very happy to hear your satisfaction while being our customer. Please do not hesitate to contact us at 1-877-282-6248 should you ever need assistance.

Sincerely,

Marysol ***
Regulatory Compliance Specialist

I have been an Ambit Customer since 2015. Four years is a row, having a great service, great rates. And since july 2017x in enjoy FREE ENERGY every single months, just for referring 15 customers to take advantage of the #1 Energy Supplier in the World.....

I moved from Texas to Ohio and the first thing I did was to have my electricity service provided by Ambit Energy

Ambit Energy Holdings Response • Feb 28, 2019

Good Morning.

We thank you for your support and are very happy to hear your satisfaction regarding our energy referral program. Please do not hesitate to contact us at 1-877-282-6248 should you ever need assistance.

Sincerely,

Marysol ***
Regulatory Compliance Specialist

Ambit claims I renewed contract too early. Charged me for month to month service which is double what I normally pay
On or around 12/12/2016 I received an email from Ambit advising that my contract was about to expire and that I needed to renew. I responded right away advising that I would like to renew. I received an email confirmation that the renewal request was received. I received a second email in January advising that I needed to renew my contract in which I did no reply to as I had just renewed. I received the January bill which was double what I normally pay. I called Ambit and they advised me that they had placed me on a month to month contract because I did not respond to the request to renew that they sent in January. Informed them that I just renewed in Decemeber and did not see the need to renew again in January. I spoke to a supervisor who informed me that I renewed too early and did not see the need to respond to the January email as I thought that it was sent in error. The supervisor told me that I renewed too early and there was nothing they can do to adjust my billing statement. I renewed and just looked up my bill for February and it is $286.00. I failed to mention that I am an empty nester,moved to a smaller apartment and it just me that live there. My bill should not be double what I paid in a 2 bedroom(same complex) when my son way living there. There is something wrong and they are not willing to correct it, and in order for me to break my contract I have to pay the $286 plus and pay them an additional $200 to break my contract. Help!

Thanks

Desired Outcome

I would like a refund or the January bill, and and I would like them to adjust my statement for February and allow me to break my contract without any fees to do so

Ambit Energy Holdings Response • Mar 18, 2019

Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over a product renewal. Please review below:
A review of the account shows that Ms. was previously enrolled for services with Ambit for service address of 3015 Country Square Dr Apt 1026 Carrollton, TX XXXXX. The customer was enrolled under the Lone Star Plus 12 month tiered product.
On 12/16/2018, a renewal notice was sent to the customer informing that her current product was about to expire and ways to complete a product update.
Records show that on 12/16/2018, Ms. accessed her online My Ambit Account ("MAA") and completed a product update to the Texas Plus 12 month tiered product to be effective as of 01/20/2019 upon expiration of the previous product for her current premise.
On 12/27/2018, Ms. contacted Ambit and requested a transfer of service to service address of 3015 Country Square Dr Apt 1056 Carrollton, TX XXXXX effective 01/02/2019. Another renewal notice was systematically sent on 01/01/2019 as the previous product renewal was completed for the previous service address of 3015 Country Square Dr Apt 1026 Carrollton, TX XXXXX. A renewal of service needed to be completed for the new service address. Please note, the customer continued to be billed under the previous enrolled product.
Records show that on 01/22/2019, Ms. contacted Ambit and completed a product change to the Lone Star Classic 12 month product with a fixed rate of $0.0846 per kWh. On 02/12/2019, invoice 777F7G9 was sent to the customer in the amount of $286.45 for billed reported usage of 2,366 kWh for period of 01/10/XXXX - XX/11/2019.
On 02/23/2019, Ms. contacted Ambit regarding the billed high usage invoice. In addition, a meter test request was created and sent to the Transmission and Distribution Utility ("TDU") for review and processing. A meter test response was received on 03/09/2019 from the TDU informing that the initial meter reading was correct and no adjustments were due.
Ambit regrets the circumstances that led to Ms. complaint. A product renewal was completed prior to the move request being completed. An updated product renewal was not completed for the new premise until 01/22/2019. The customer was still billed under previous product and not a higher variable product. In addition, the billed high usage reported was correct, therefore, no adjustments are warranted. An applicable early termination fee of $199 would be applicable should the account be cancelled prior to the term expiration.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy

Customer Response • Mar 20, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I thought that I submitted a response on 03/18/19,but I do not see it and the supporting documents were not attached successfully either. I do not accept the response from Ambit. Every since I renewed my contract my bill has been extremely high. As I mentioned in my original complaint my electric bill did not exceed 150.00 when my adult son and I lived in unit 1026 which is a huge two BR town home. My son moved out and in January I transferred to a one BR (unit 1056). My bill has been 199.00,289.00,259.00. When I received the 199.00(Jan. bill) I called Ambit and was told that I was now on a month to month plan because I failed to respond to the request to renew sent to me in Jan '19. I did not respond to that request as I had just responded (renewed) to an email that I received from them in Dec'18, and thought the second request to renew sent in error. I spoke to a supervisor who explained that I renewed too early and that was the reason for the 2nd request and the month to month contract was the reason for the 199.00 bill. At that time I renewed again for 12 mos. Yet my bill continues to exceed 200.00. Now Ambit is claiming that my usage has gone up. Since the last bill I decided to turn off breakers for what I am not using,unplug everything that I could with the exception of my frig. I am even using a space heater in my bedroom to keep from turning on the heat. My bill due 04'19 is for 256 dollars, and change. I am a single person who lives alone. Ambit expects me to believe that I am using more power than what my son and I used combined. That is just not true. Ambit is price gouging. They know that it is just me against their large corporation, and that I do not have a choice but to pay. There are tons of reviews from other customers with similar stories. Ambit has a history of price gouging(see New York case). I am the last person to dispute an electric bill if I owe it as it is too time consuming. I am tired of being taken advantage of by the large companies that provide a necessary service. Ambit claim to have had someone check my meter,but I do not trust anything that they say. I work really hard to make ends meet and can not continue to pay out my behind for electricity especially after taking all the necessary steps to lower my usage. I again would like to request Ambit allow me out of this contract without charging the 199.00 cancellation fee. Someone needs to stand up and protect the consumers from corporations like these. I would appreciate what ever the Revdex.com can do to assist me in this matter.

Sincerely

Ambit Energy Holdings Response • Mar 26, 2019

In reference to the additional information received by Ms., Ambit respectfully contends that the billed usage reported was correct. As a customer courtesy, should the customer request to cancel services prior to the term expiration, an adjustment will be placed for the applicable billed early termination fee to be waived and the customer would be responsible for final billed usage.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist

Customer Response • Mar 27, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

Ambit Energy turned me over to a collection agency who then reported me as delinquent on the account to Experian. This is not my account.
Ambit Energy and/or their representative (Credit Management) has incorrectly reported me as being late on an account that is not mine. There are two different amounts being reported against the same account number (***XX is shown on the Experian credit report). The amounts are $276 and $973, totaling $1,249. I have never had any dealings with Ambit Energy. I have lived in NC since 1989 and my energy company is Dominion NC Power. I have never been late on any of my accounts and this incorrect and derogatory report is having a significant negative impact on my credit score. I disputed the amount with Experian and they advised that this negative information would remain on my report because the original creditor (Ambit Energy) had certified that the information was accurate. It is not accurate!! My wife called Ambit Energy (XXX-XXX-XXXX) on my behalf and spoke to Zachary regarding this error. He was unable to locate any accounts with my name and was unable to find the account with the partial account number (***XX) reflected on the Experian Credit Report. Due to this, he was unable to help me. I have reported this as identify theft to my local sheriff's office in Pasquotank County, VA and they are currently investigating this matter. In the meantime, I would like to have this negative and incorrect information removed from my credit report.

Desired Outcome

At this time, I just want the incorrect information removed from my credit report!

Ambit Energy Holdings Response • Mar 11, 2019

Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. Gills is expressing concern over delinquent balance due. Please review below:
A review of the account shows that inactive accounts were found with delinquent balances under ***. Premise for *** Dr Apt *** Houston, TX *** (AXXXXXXX) has a pertaining delinquent balance in the amount of $973.56 and *** Blvd Apt *** Webster, TX *** (AXXXXXXX) in the amount of $276.04. These accounts were linked to Mr. by the matching criteria such as name and social security.
An Identity Theft Claim letter has been sent to Mr. requesting additional documents that are required to support his identity theft claim.
Ambit regrets the circumstances that led to Mr. complaint. Ambit serviced the addresses referenced above due to enrollment requests. Further review will be completed upon receipt of the additional requested documents required for the Identity Theft Investigation.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy

Customer Response • Mar 12, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I have never received an Identity Theft Letter from Ambit Energy. At the request of their agent, Credit Management (a collection agency), I did provide a notarized Identity Theft Victim's Complaint and Affidavit with supporting documentation to include an identity theft police report, copies of my NC utility bills during the period in question, verification of my full social security number, and a copy of my driver's license directly to Credit Management. Credit Management has verified receipt of this information and has turned all of the information over to AMBIT Energy (but could not provide a point contact name, address or phone number of the appropriate AMBIT representative. I have already provided what was required by their agent and should not have to fulfill another document request by AMBIT. Unfortunately, the incorrect information still remains on my credit bureau report.

Ambit Energy Holdings Response • Mar 19, 2019

In reference to Mr. additional information received, Ambit has received the required documents to support the Identity Theft Claim Investigation. The previous referenced balances in the amount of $973.56 and $276.04 have been adjusted and removed. In addition, this information has also been relayed to the collection agency for removal. The balances have been removed and Mr. is not responsible for any balance due.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX

Customer Response • Mar 20, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

Cost Analysis Delays
This is a complaint against an energy company that has been delaying my annual cost analysis to determine if a refund is due to me. The maximum time was supposed to be 90-days. It is over 10 months old now as my contract expired on 4/6/18. I keep on getting told that no calculations have been done yet. Ambit continues to tell me that there are delays.

Desired Outcome

I can't trust their findings. They will not give you information on their calculations and state there are delays on determining if a refund is due to me.

Ambit Energy Holdings Response • Mar 06, 2019

A review of the account confirms that Ambit customer *** was a participant of the Guaranteed savings Plan ("GSP"), which is a variable product program designed to save the customer a minimum of 1% annually over their incumbent supplier's rates for a twelve-month period. If the customer did not save as promised, then they would be refunded the difference in the form of a check. Records confirm that there was a delay in Mr. XXXX - XXXX assessment period upon completion of the 12-month cycle.

Please note, as a result of the delay, a $25.00 courtesy refund check (#XXXXXX) was mailed to the customer on 2/22/19, and the GSP refund check (#XXXXXXX) in the amount of $75.25 was mailed today. (attached for your records).

Ambit regrets the circumstances that led to the customer's complaint and can confirm that the GSP assessment period has been reviewed and refund check mailed as promised in our Terms of Service.
Sincerely,

Paul ***
Regulatory Compliance Specialist / XXX-XXX-XXXX

Ambit energy Great company save money do your part renew every year and keep saving I have gotten free electric for the past four years make a five minute phone call to renew every year and keep saving

Ambit Energy Holdings Response • Feb 15, 2019

Good Afternoon Mr.,

We thank you for your support and your business. We are very happy to hear your satisfaction regarding our energy referral program.
Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.

Sincerely,

Marysol M
Regulatory Compliance Specialist

I'm with ambit since 2010 and I love theirs service ...that even have referral program for customers.

Ambit Energy Holdings Response • Feb 18, 2019

Hello Mariola,

We thank you for your business, and for your positive feedback. happy to see you are enjoying our service. If you have questions or concerns, please do not hesitate to contact us toll free at X-XXX-XXX-XXXX and we will be happy to assist.

Sincerely,

Paul Colter
Regulatory Compliance Specialist

We are really satisfied with the service received from ambit and we recommend it every time we can. Great customer service!

Ambit Energy Holdings Response • Feb 18, 2019

Hello Ms.,

We thank you for the positive feedback and for continuing with the Ambit family. Feel free to contact us toll free at X-XXX-XXX-XXXX should you have questions or concerns.

Sincerely,

Paul C
Regulatory Compliance Specialist

I'm a Ambit customer. Very happy with there service, they have fulfilled there guaranteed commitment.

Ambit Energy Holdings Response • Feb 13, 2019

Hello Mr.,

We thank you for joining the Ambit family and appreciate the kind words. Feel free to contact us toll free at X-XXX-XXX-XXXX should you have questions or concerns.

Sincerely,

Paul C
Regulatory Compliance Specialist

I am a customer since 2015 and with the free energy program already saved over $5k on a bill I have to have and cant live without!!!!

Ambit Energy Holdings Response • Feb 13, 2019

Good Morning Ms.,

We thank you for your support and your business. We are very happy to hear your satisfaction regarding our energy referral program. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.

Sincerely,

Marysol M
Regulatory Compliance Specialist

We are customer since 2015 with this great company... we have enjoin the free energy for over 3 years now, and have help many friend and family to have their free energy too
happy to review this company that help so many people to save on a bill they already have, and can't live without...!!!!

Ambit Energy Holdings Response • Feb 18, 2019

Hello ***,

We thank you for continuing to be a part of the Ambit family, and we are excited to see that you are enjoying the Free Energy program. Feel free to contact us toll free at X-XXX-XXX-XXXX should you ever have questions or concerns.

Sincerely,

Paul C
Regulatory Compliance Specialist

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Address: 6555 Sierra Drive, Irving, Texas, United States, 75039

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