Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
Phone: |
Show more...
|
Fax: |
+1 (214) 969-5928 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Ambit Energy Holdings
Add new contacts
ADVERTISEMENT
I have been using Ambit Energy Service for 7 years. It has been the most trust worthy company I have experienced. The saving is there, each year I received a report, renew letters were sent on time to let me know what is going on with my account. Really reputable company.
Ambit charging me very high price as Center point TDU charge. When I asked about it, Ambit representative informed me that I should call CenterPoint as ask about Tariff rate. Since I have done this before, I requested her to stay online and called centerpoint. I then conferenced the call with centerpoint and as I thought Centerpoint informed AMBIT that any bill related question from AMBIT bill should be disciussed with the user by AMBIT (only) and not centerpoint. Centerpoint charges AMBIT , TDU charges and AMBIT mark up the price to customer (I believe this as no one can explain the bill to me properly). There are other business in the same strip center and none of their TDU charges are as high as mine.I feel like I am being scammed here. The monthly bill is huge every month and I am trying my best to get help. Hence I am posting it on Social media and trying to get the attention I seek.
Product_Or_Service: AMBIT ENERGY
Other (requires explanation) Remove me from the contract and let me get another energy service provider who doesn't charge me insane bill.
September 20, 2017
Revdex.com
*** Street, Suite ***
Dallas, TX XXXXX
Customer Name: *** (Infused Performing Arts)
Account #: AXXXXXXX
Address: XXXXX *** K *** TX XXXXX
Mailing Address Same as Service Address
Case #: XXXXXXXX
Consumer's Original Complaint:
Ambit charging me very high price as Center point TDU charge. When I asked about it, Ambit representative informed me that I should call CenterPoint as ask about Tariff rate. Since I have done this before, I requested her to stay online and called centerpoint. I then conferenced the call with centerpoint and as I thought Centerpoint informed AMBIT that any bill related question from AMBIT bill should be disciussed with the user by AMBIT (only) and not centerpoint. Centerpoint charges AMBIT, TDU charges and AMBIT mark up the price to customer (I believe this as no one can explain the bill to me properly). There are other business in the same strip center and none of their TDU charges are as high as mine. I feel like I am being scammed here. The monthly bill is huge every month and I am trying my best to get help. Hence I am posting it on Social media and trying to get the attention I seek.
Consumer's Desired Resolution:
Remove me from the contract and let me get another energy service provider who doesn't charge me insane bill.
Issues and Resolutions:
Ambit is in receipt of a complaint from the Revdex.com regarding customer ***. In the complaint, Mr. states that he feels the CenterPoint Transmission Distribution Utility (TDU) charges on his invoices are very high. Mr. is requesting to be removed from contract so that me may obtain service with a different provider.
A review of the account history shows that Mr. account was enrolled for service in April 2017. Mr. agreed to the Texas Small Commercial ("TSC") 12-month term plan with an energy rate of $0.0478 per kWh. The review of the account reflects that Mr. meter is demand. As outlined in the terms of service provide to Mr. on 04/17/2017 (attached), "If you have a demand meter, your price will include the demand charges specified in the EFL. The demand charge, if applicable, equals the amount per kW or kVA, times the kW or kVA recorded at each demand meter during the specified billing period". "This Agreement applies only to non-residential customers that have a peak demand of less than 50 kilowatts during any 12-month period, unless the customer's load is part of an aggregation program whose peak demand is in excess of 50 kilowatts during the same 12-month period".
Please note, Ambit does not determine these charges and all demand charges are calculated by the TDU and passed *** to Ambit for billing. CenterPoint charges will appear on the monthly invoice.
Per the account history, Mr. contacted us on 05/24/2017 to inquire regarding the CenterPoint charges on his *** (attached), the above information was provided to Mr.. Mr. disputed the CenterPoint charges and the representative opened a dispute case with CenterPoint on Mr. behalf (MarkeTrak XXXXXXX). The account record reflects that the CenterPoint charges were deemed valid and no adjustments were warranted. A follow-up call was made to Mr. on 06/06/2017 providing the above results.
In reference to Mr. request to be removed from his contract, as outlined in the TOS and EFL, "You may cancel your service at any time with no an early termination fee if you are under a variable price product. If you are under a fixed-rate product, you may have an early termination fee in the amount of $250.00, plus the greater of a) $0.00 or b) my contracted Pricing per kWh minus Ambit's current offer rate per kWh, multiplied by my average monthly usage to date, multiplied by the remaining months in the Term".
Should Mr. have additional questions, he is encouraged to contact me directly.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told any of these details before. I have my neighbors in the same complex who electricity TDU charges are much lower. The only difference is that those business did not go with Ambit energy and has other decent electricity provider who doesn't over charge their customer.
Looking at the terms to terminate ( since I am using Fixed Plan). I will have to spend more money than I am currently spending to terminate. This is not a viable solution at all.
My demand was only high during the first one month since I was turning on the A/c during the time I am at the studio. Post that, I keep everything on 24*7 and I still fail to understand why is demand more when I am using it all the time.
Either they AMBIT has to define and explain all the parts in my TDU bill why the bill is high or they should terminate my contract with no extra cost. If AMBIT canot explain the bill, its their fault. me as a customer has every tight to ask for an explanation and till date AMBIT was not able to properly provide me with the details on the entries mentioned in their bill in regards to CenterPoint charges. They keep telling that I have to call Centerpoint. I tried calling centerpoint and they would tell that they cant discuss TDU charges with me. I even had a centerpoint analyst on call when I was talking to Centerpoint and Centerpoint analyst spoke to AMBIT energy representative stating that they should explain the bill to me.
Upon receipt of Mr. response, I reached out to him to address his concerns. Mr. inquired on his meter type and why he is being billed demand charges. I explained how the demand meter works, along with the breakdown of CenterPoint charges. Mr. was not able to continue the call; however, he is encouraged to contact me directly should he have further questions.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Ambit Energy has always stood behind their products for me. Because of the Guaranteed Savings Plan, I receive an end of year comparison, and if I did not save the 3% over my electric company, they send me a check. And not just me, but all the people I have referred! I have been a customer for 4 years and have been extremely happy!
Good Afternoon Mr.,
We thank you for being a valued customer and we appreciate you choosing us to provide your electric service. We are also ecstatic that you are enjoying savings while with us, Should you need anything, at any time, feel free to contact us toll free X-XXX-XXX-XXXX M-F 8:00am - 6:pm (cst) and Sat 10:00am - 5:00pm (cst)
Sincerely,
*** Mijares
Ambit Energy Regulatory Compliance Specialist
The electric bill was suppose to end after the three month contract I agreed to but continued for 1 and a half weeks with new residents.
I set up a plan for electricity that was suppose to last 3 months. I was told at the end of the three months electricity would end and shut off would be set up. This was a lie. I am now paying a bill for an extra one and a half weeks extra because of this mistake. Customer service and the escalation team said they cannot do anything about this and would not terminate early.
I am seeking AMBIT to apologize to me and either reimburse me the week and a half of excessive electric bills. I think it unacceptable that they are able to lie to me, or other customers for that matter, and require payment for longer than necessary.
A review of the account confirms that customer *** was notified in writing of our cancellation process prior to starting service with Ambit. Additionally, the customer was notified, in writing, prior to the expiration of their fixed-rate term plan. Please find below a timeline of activity regarding the customer's claim.
5/22/17: Records confirm that Ambit received an online enrollment request from customer ***, who sought a three-month plan for the premise *** F *** Bay City, TX XXXXX-XXXX.
Please find attached a copy of the customer's Enrollment Confirmation and Acknowledgement form in which Mr. confirmed that he read and understood the Terms of Service associated with establishing service.
The Terms of Service, which was supplied online at the time of enrollment and mailed to the customer in a Welcome Packet (attached) on 5/23/17, disclosed that Ambit must be contacted telephonically or in writing to cancel service. In addition, the attached Terms of Service disclosed that customers will transition to a variable price product plan if their original fixed rate product is not renewed by its expiration date. Please find excerpts below.
5/25/17: Service started with Ambit.
7/21/17: A 30-day renewal reminder letter (attached) was mailed to the customer, advising that their three-month plan is set to expire on 8/24/17.
8/6/17: A 14-day renewal letter (attached) was mailed to the customer, advising that their fixed rate term plan would expire and transition to a variable month to month product plan if not renewed by 8/24/17.
8/25/17: Ambit did not receive a renewal request, nor do we show record of returned mail in relation to any of the above referenced documents. As a result, Mr. plan expired and transitioned to a variable product plan as outlined in the attached renewal notifications.
8/31/17: Records confirm that Mr. contacted Ambit to cancel service, and the request was submitted on his behalf the same day. Service cancelled with an effective date of 9/5/17.
Ambit respectfully reiterates that Mr. was provided our cancellation and product plan renewal instructions prior to establishing service with us. Additionally, we respectfully reiterate that the customer was provided multiple notices regarding his fixed rate term plan prior to its expiration. As such, no re-rate adjustments are warranted.
Feel free to contact me should you have additional questions.
Sincerely,
***
Regulatory Compliance Specialist
Possible price gouging and have not been able to resolve any problems with this company, either previous or current.
Have contacted Ambit Energy repeatedly to resolve issues concerning payment of bill with no success and have recently received a new bill with last month's charges, which is almost double what we have been paying. That increase did not appear until after I filed a complaint with the Texas Public Utility Commission.
Restore cost of electricity to what it was and ensure that all payments are posted to account in a timely manner.
August 14, 2017
Revdex.com
1601 Elm Street, Suite 3838
Dallas, TX 75201
Customer Name: *** McClish
Account #: AXXXXXXX
Address: XXXXX Old *** N *** Houston TX 77086
Mailing Address Same as Service Address
Case #: XXXXXXXX
Consumer's Original Complaint:
Possible price gouging and have not been able to resolve any problems with this company, either previous or current. Have contacted Ambit Energy repeatedly to resolve issues concerning payment of bill with no success and have recently received a new bill with last month's charges, which is almost double what we have been paying. That increase did not appear until after I filed a complaint with the Texas Public Utility Commission.
Consumer's Desired Resolution:
Restore cost of electricity to what it was and ensure that all payments are posted to account in a timely manner.
Issues and Resolutions:
Ambit Energy ("Ambit") is in receipt of a complaint from the Revdex.com regarding customer *** McClish. In the complaint, Mr. McClish states that he has been unable to resolve issues concerning bill payments and states that his rates almost double on his last invoice.
A review of the account history shows that Mr. McClish enrolled for service with Ambit on 03/02/2016 with a commencement date of 04/01/2016. Mr. McClish selected the Lone Star Select 12-month term plan with a rate of 0.0922 per kWh. The review reflects that we mailed Mr. McClish renewal notifications on 02/28/2017 and 03/16/2017 (attached).
The notifications advised Mr. McClish that his term plan was going to expire on 04/01/2017 and transition to a month-to-month variable rate if he did not contact us to select a new plan. Mr. McClish did not contact us for renewal, therefore, the account transitioned to a month-to-month variable rate.
Records reflect that Mr. McClish called us on 07/06/2017 to confirm receipt of payment. During this call, the agent advised Mr. McClish that the account was currently being billed at a variable rate. Mr. McClish was offered to renew to a term rate plan, however, he declined.
In regards to Mr. McClish's concern regarding bill payment issues, records show that Mr. McClish contacted us on 06/12/2017 to advise that he could not access his My Ambit Account ("MAA") to make a payment. During this call, the representative offered to reset Mr. McClish's password so he may gain access, however, Mr. McClish declined the offer and released the call before his rate plan could be discussed.
Upon receipt of the complaint filed with the Public Utility Commission Texas ("PUCT") that Mr. McClish mentions above, a review of Mr. McClish's account was conducted by our payment processing team and there were no issues found on Mr. McClish's account. The account reflects that Mr. McClish successfully made online payments with the most recent online payment being received on 07/18/2017. The record shows that Mr. McClish logged into his MAA and processed a payment in the amount of $90.11 (see excerpt below):
In addition, the information regarding bill payments was also provided to the PUCT.
Upon receipt of complaint XXXXXXXX, I reached out to Mr. McClish to address his concern and assist with providing him with his renewal options. I left a message providing my direct contact number. Should Mr. McClish have additional questions, he is encouraged to contact me directly.
Sincerely,
Makeebia Watson
Regulatory Compliance Specialist, Ambit Energy
972-813-2070
I've been a customer of Ambit in Illinois both electricity and gas since 2008. It's the only company that offers guaranteed savings against ComEd and Nicor here in IL in a 12 month period. Ambit sends me reminder every year 30 days prior the 12 month expires in order for me to renew it that way I stay in Guaranteed Savings Plan every single year. One time that I happen to miss their reminder(my fault) and I totally forgot to renew, I was put to a variable plan where my rate jumped for couple of months. My personal consultant was so nice to call me and reminded me that I was not in Guaranteed Savings Plan and helped me to renew. Since then, I started referring my relatives and friends to my consultant who happens to be my friend and when I referred a minimum 15 customers I started qualifying for FREE ELECTRICITY and GAS usage every single month. I love this company. I would rather renew my service every year knowing that I'm in a guaranteed savings plan than sign up to other company's plan without any renewal and not knowing that I'm saving or worse paying more every single month/year. But with FREE ENERGY usage every month since 2010, I don't have anything to say but POSITIVE about Ambit. I just wish we can do this for our cable, cell phones, and even on our mortgage. Just imagine that.
We've been a customer of Ambit Energy for over 3 years for electric and gas and our experience has been fantastic !!!
We have their 3% guaranteed savings plan. However, we have realized monthly savings as high as 65% on gas bills during the winter months and 10% on our electric during the summer.
Since then we have taken advantage of their "Free Energy" option by referring 15 customers to Ambit. Using this option we have saved more than $1400.00 annually on our energy bills.
As an added bonus, all Ambit customers earn reward points for simply paying their bill. We earned enough points for a trip to Cabo San Lucas for a week... can't Wait !!!! The only thing our incumbent gave us before switching to Ambit was a bill. We love Ambit and are customers for life.
Good Morning Mr.
We thank you for being a valued customer and we appreciate you choosing us to provide your gas and electric service. We are also ecstatic that you are enjoying savings while with us, Should you need anything, at any time, feel free to contact us toll free X-XXX-XXX-XXXX M-F 8:00am - 6:pm (cst) and Sat 10:00am - 5:00pm (cst)
Sincerely,
*** Colter
Ambit Energy Regulatory Compliance Specialist
I have been customer for a few years now. Ambit energy had always been committed to what they say. Each year I have saved a guaranteed savings and the customer service is wonderful, friendly and always helpful. Also the give a number of communications with regard to your 12 months renewal which is so helpful so you don't forget.
Good Afternoon Mr. Neal,
We appreciate your feedback and value you as a customer. Should you ever need assistance, feel free to contact us M-F 8:00am - 6:00pm and Sat 10:00am - 5:00pm toll fee at X-XXX-XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist
Ambit Energy