Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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Ambit Wholesale Charge is advertised as 8.8 per kWH on Ambit website. Insufficient info/explanation on signup for customers leading to large bills.
on December 2018 I was sent advertisement online for new Ambit Energy Wholesale Club and was advertised as 8.8 on average per KWH. What is not explained properly is that it will fluctuate and will lead to large bills during the summer months or when the cost of power can spike. I have been Ambit customer since November of 2013, for 5 years I had an established rate plan and in speaking with Ambit Energy customer service I was able to switch back. Ambit Energy did believe they did anything wrong since I signed up for the plan. I believe that there is a lack of information and insufficient explanation of how the plan works. If I would have seen a copy of bill similar to what I have attached, I know for sure I would have never ever signed up for a plan like this one. I think Ambit has the responsibility to correct high bills like mine and the Texas Public Utility commission should look into establishing a hard cap both ways so that customers bills do not spike like mine did. I want Ambit to adjust my current $922.93 bill charged at $0.1928 kWh to conform to the rates I had for last 5 years of service.
Adjust my bill to new service rate plan
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing a rate increase. Please review below:
A review of the account shows that Mr. has been a customer since 11/08/2013. Records confirm that on 12/11/2018, Mr. completed an online product change to the Ambit Wholesale Club ("AWC").
Contract documents sent to the customer at the time of his product selection reflect Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the following document, Frequently Asked Questions ("FAQ"). This document provided further assistance with product details along with tips on how to track real-time prices and manage usage. This notice is also available for access and review in the customer's My Ambit Account ("MAA") online.
On 08/30/2019, invoice *** in the amount of $922.93 due by 09/16/2019 is mailed. This invoice was for the service period of 07/22/XXXX - XX/21/2019 and it was billed at the applicable wholesale rate of $0.XXXXXX per kWh. Please note, invoice reflects the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Records show that on 09/04/2019, Mr. contacted Ambit regarding his account status. The Ambit representative informed the customer of the details of the AWC. In addition, the Ambit representative assisted the customer with completing a product change with Ambit to an alternate product to better fit his needs.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. August was a record month for real time prices due to extreme temperatures in Texas. Due to record high temperatures we experienced in August, customers will see their higher bill of the year. Due to this, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance to the selected product. As a customer gesture, a 10% energy charge discount was applied to the account which led to a credit adjustment in the amount of $74.18.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
Our 1 contract has been handled by my husband but when trying to end services found that he was not an authorized user on the account but has access
Our 1 year contract has been handled by my husband this entire time due to my work schedule and they have allowed him to make changes on the account as in updating cards several Times but today when he called to cancel services they informed him he could not due to not being an authorized user on the account. Then hung up on him. I called and after a 40 minute wait and confirming that I was the only authorized user on the account asked to speak to a supervisor they gave me Jennifer from customer relations who proceeded to argue with me and even scoffed on the phone call when I was explaining that my husband does not even know the account number and has been updating the card on file and making changes on the account with only the service address and phone number and when asked why is was allowed and why my information was just given out she just simply stated it wasn't. They did not even have his correct name on file basically saying whoever wanted to call and make changes on the account could have by just using my phone number! Jennifer from customer relations just informed me that I was mistaken and argued with me the entire time before I even got a chance to inform her completely of what the situation was.
An explanation as to why anyone who has my phone number and my address can make changes on my account if I'm the only person that is authorized to make changes and as to why customer relations feels the need to actually argue with me before I've even been allowed to say my statement
Ambit regrets the circumstances that led Ms. to file a complaint. Ambit takes access to customers' personal identification information very seriously and we respectfully contend that the details related to Ms.' account was guarded with extreme care and that she was provided with exceptional customer service and the opportunity to fully address her concerns. Ambit does not have any record of Mr. *** calling in to make any type of change and/or update to the account. I have attempted to reach Ms. to assist with the referenced concerns and there was no response. A voicemail was left asking her to please contact me directly for further assistance if needed. Her account is cancelled with a current balance due of $50.17.
Ambit said that they can save me money so I change my services from Reliant Energy to Ambit Energy. My first bill from Ambit is 3 times more.
Ambit said that they can save me money so I change my services from Reliant Energy to Ambit Energy. My first bill of 16 days in August from Ambit is 3 times more than Reliant of 14 days in August. They charged me .32 cent/kw compare to .13 cent/kw from Reliant. I think this is a scam business. Please help others not to fall into this scam.
I can accept 50% off from this bill which still a lot more than Reliant Energy. Also, cancel without fee.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing a rate increase. Please review below:
A review of the account shows that Ambit received an online enrollment request on 07/29/2019 for Mr. for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). This product has an applicable Early Termination Fee ("ETF") of $199 should services be cancelled prior to the term expiration.
Contract documents sent to the customer at the time of enrollment reflect Energy Charges per kWh of $0.XXXXXX with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the following document, Frequently Asked Questions ("FAQ"). This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 09/03/2019, invoice *** in the amount of $686.22 due by 09/19/2019 is mailed. This invoice was for the service period of 08/06/XXXX - XX/22/2019 and it was billed at the applicable wholesale rate of $0.XXXXXX per kWh. Please note, invoice reflects the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Records show that on 09/03/2019, Mr. contacted Ambit regarding his account status. The Ambit representative informed the customer of the above. In addition, as a customer gesture, a 10% energy charge discount was applied to the account which led to a credit adjustment in the amount of $59.28. Ambit also received a cancellation request effective the same day. An applicable ETF of $203.30 ($199 + tax) was applied to the account due to services being cancelled prior to the term expiration.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. August was a record month for real time prices due to extreme temperatures in Texas. Due to record high temperatures we experienced in August, customers will see their higher bill of the year. Due to this, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance to the selected enrolled product. As a customer gesture, a 10% energy discount was applied to the account which led to a credit adjustment in the amount of $59.28. In addition, the applicable ETF of $203.30 has been waived and removed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
This company is either a scam, or I got unlucky with the person who signed me up. I received a $400 power bill from this company for a small apartment, and upon calling they told me I had a variable rate plan that caused rates to go up during high energy times. I live in Texas and anyone with even HALF of a brain would NEVER and I mean NEVER agree to a variable rate plan. This was never disclosed to me from the agent who signed me up, and I never would have picked that plan. Seems like they aren't disclosing details so they can scam their users during the summer. I repeatedly told the customer service agent on the phone who helped me that I never would have agreed to this plan if she disclosed this to me, and asked him to talk to his supervisor to work something out. They refused to budge. I told him that my apartment residents are all connected on an email list (a few hundred people) and that I would gladly send an email telling everyone with Ambit that TXU is offering to buy out peoples contracts, and that everyone with an absurd power bill can just do that, and also receive a $100 gift card as a promo on top of them paying to get you out of your contract. The supervisor STILL didn't budge. As a company I would rather make something right than lose a bunch of customers.
I wouldn't be making a big deal out of this if it was disclosed to me what kind of plan it was, as I said, living in Texas NO ONE would agree to this, but the agent helping me was very adamant about me getting on this plan saying it was the cheapest without ever disclosing the details about it being a variable rate plan..big scam
Good afternoon,
We regret any negative experience you may have experienced with Ambit. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
I was hoping this phone number would be one that would actually be helpful, not to your main company phone number so I can go through the same loop I commented about in the first place again.
Signed up for Ambit and for the first year of my contract, the rates fluctuated from 3.2 to high of 6.4 during hot months (definitely not customer friendly) but recently in the month of June and July the rates were 3.2 and 3.5 HOWEVER, August I was gut punched with a whopping 18.2 rate charge "because of the market". Did they inform me of this monstrous increase? No because they are not for the people. Then I was informed that if I chose to move to another a $199 charge will be added. So I plan to leave anyway and the extra $389 on my monthly bill and the $199 fee will be combined and divided by .18 and I will pay them back monthly so they don't screw up my credit. Good riddance thieves
Good Morning,
We regret any negative experience you may have experienced with Ambit and your account product. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
I'm being charged 2x my bill. Bc I'm canceling my account next month
Xxxx
I need to resolve this pricing issue
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an increase in invoice. Please review below:
A review of the account shows that Ms. was enrolled for services with Ambit for residential PSE&G electric account number peXXXXXXXXXXXXXXXXXX for the service address referenced above. The customer was a participant in Ambit's Guaranteed Saving Plan ("GSP"), which is a variable price plan designed to save the customer a minimum percentage annually over their incumbent supplier rates for a consecutive 24-month period. If the customer does not save, they are refunded the difference. Please note, there is no cancellation fee associated with this month-to-month variable product.
Records show that on 07/11/2019, Ambit received a cancellation request to take effect as of 08/15/2019. On 08/21/2019, final invoice charges in the amount of $76.89 were sent to be billed by the utility for the final billing period of 07/20/XXXX - XX/15/2019. Further review showed that the customer was billed at the correct applicable rate. Please note, the customer was not billed a cancelation fee.
Ambit regrets the circumstances that led to Ms. complaint. Ambit respectfully contends that the customer was properly billed in accordance to the enrolled product. Final billed charges in the amount of $76.89 are valid. I have attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Renewed plan December 13 and they never applied the rate breached their contract overcharged and overcharged me. I want out of contract!
Dear Sirs:
I wish to file a complaint with the Revdex.com on Ambit energy who has mishandled my account. I am certain that this is clearly a case of deceptive trades practice. Since I had previously renewed my contract with them, I had no reason to believe this renewal would be any different; however, I was dead wrong!
My contract came due in early December of 2018. We had just purchased our new home and our move in date was January 1, 2019. During my call to customer service, I asked to renew my contract and informed them of my upcoming move. At that time, I also requested the power to be on in both locations so that the moving process would be easier.
Thinking this would all be done, I was in for a rude awakening. However, they never put my new rate on my billing. Instead, they showed on my bill that I was 'out of contract' at astronomical rates. Immediately I contacted customer service.
They were rude and obnoxious to me and refused to let me speak with a supervisor. They admitted the mistake then flat out refused to honor that rate. Next, they told me that I was responsible for the 'out of contract' billing unless they could give me 'another' rate that was much higher than what I agreed to. With the bill being so high I had no choice, otherwise they would not recalculate the current billing and added an additional month to my contract with them.
This is not what the PUC allows these companies to do, my next complaint will be filed directly with them should this not be resolved to my satisfaction. This is clearly 'bait and switch' on their part. They breached our contract by not honoring the rate I was quoted and agreed to in December, even after admitting that this error was theirs.
Their records should reflect everything I have stated here. They told me that it would be fixed and TO THIS DAY, they have corrected the error that they made. After all this time, it is clear they will never correct their error, instead they continue charging me the higher rate.
Ambit does not allow you to see your past bills online and does not send a copy of your bill to your email address if you are on auto billing, this is also something that they should fix.
If they are going to send you a notification that your bill is 'ready' instead they should attach it so that you know what you owe, if not they should allow you to view all of your bills online for at least the last year! IT is absurd if you have paperless billing that you do not have access to your bills!
I want out of my contract without the $199.00 early termination fee and I want my rate corrected to the amount agreed to when I renewed. All overcharged amounts caused by that breach should be applied as a credit to my bill. (the difference between the rate I contracted for in December) to be applied to my last billing with them as a credit.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that on 12/13/2018, the customer contacted Ambit and completed a product renewal to the Lone Star Plus 12-month tiered product which has an applicable rate depending on the usage consumed. This product had an applicable Early Termination Fee ("ETF") of $199 should the account be cancelled prior to the term expiration.
On 12/28/2018, the customer contacted Ambit and requested a transfer of service to the service address referenced above of *** XXXXX effective the same day.
Please note, the customer was enrolled in the paperless billing option. With this option, the customer received monthly email notices advising of invoice ready for view. The customer can then access their online My Ambit Account ("MAA") to view/download and print invoice. The customer's online MAA account gives customer access to all prior billed invoices. In addition, the customer also has the option to request copy of invoices to be sent, by contacting our Customer Service department.
Further account and billing review showed that the customer was billed in accordance to the product renewal completed on 12/13/2018. Attached you will find copy of invoices billed after the transfer of service showing correct rates were billed during the remainder of account tenure. Ambit apologizes for any misinformation provided by an Ambit representative and apologizes for any inconvenience this may have caused.
Ambit received a cancellation request on 08/20/2019 to take effect as of 08/21/2019. An applicable early termination fee of $201.46 ($199 + tax) was applied to the account due to services being cancelled prior to the term expiration.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was indeed billed at the applicable rates of the product renewal completed, therefore, no adjustments are warranted for the billed energy charges. As a customer gesture, the early termination fee in the amount of $201.46 has been adjusted and waived. The account is cancelled with a final balance due in the amount $141.52.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I have never signed a new contract because I never received one to sign; in fact, the only contract that I have EVER signed with Ambit was the first contract by electronic signature. I am unsure of how they now can claim that I have signed anything; I am requesting that they prove I signed any contract with them thereafter. At no time have I ever signed ANY other contract with Ambit, either personally or electronically for the duration of the time I have purchased electricity from them. Should they provide you with said contract, I request proof that my electronic signature is authentic and it came directly from me from my email as it should have arrived from.
Ambit is making false claims that their messages can be opened including my bills, this is proven by the fact that I cannot open any documents that they send me, I feel that this is nothing more than their keeping information about my account away from me, including my bills and other important documents. I find it odd that I can open other documents which have no bearing on my account but these are blocked with the message "UNSUPPORTED DOCUMENT TYPE" I will be happy to allow you access to this account as proof of what Ambit is doing. While they do email me when my invoice is "ready" they do NOT email the actual invoice as I had believed would happen and when you go to your account that document cannot be opened with Chrome, Explorer or Firefox!! I have tried this on numerous computers and the Ambit app as well!
I hope that it is not lost on the Revdex.com that they did not submit a signed contract, this is what I knew would happen and I hope that you also are very well aware of this fact and will help me get back my termination fee that was incorrectly charged due to this fact. I am unsure of how they can charge me a termination fee of $199.00 when they DO NOT HAVE A SIGNED CONTRACT by me! I request a credit for that fee!
I have submitted what happens when they are "sending paperless bills" first you get an email that directs you to a link, that link links you to another link screenshots attached,
There is absolutely no reason for them not to just send you your bill instead of your having to jump through numerous hoops to see what electricity you have used! This is deceptive as well as their hiding documents as evidenced by each time you attempt to open them they state UNSUPPORTED DOCUMENT TYPE, as shown in LAB3.png.
A company as large as Ambit should be much more transparent, it clear that they are nothing more than being deceptive with their customers and the PUC should take a look at their practices.
Thank you!
We misunderstood that Ambit was going to waive the fee and accept their response.
Thank you!
Best rates in town and their customer service is always top-knotch.
Good afternoon,
We are very grateful to hear your satisfaction with our products and services. Thanks for sharing your review with us and the community. Should you ever need assistance, please contact us at 1-877-282-6248.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
Disputing $800 in charges that I should not owe to Ambit Energy, due to a miscommunication between them and West Penn Power.
In 2015, we entered in the Ambit Energy savings program and when we relocated(we went from renting to owning) I asked West Penn Power to transfer service, but instead they cancelled it and started new service and ambit didn't transfer over. So, Ambit considered that cancelling service and charged us a lump sum of $800. 4 years later we are still paying on that balance and it just keeps climbing. We have been in danger of getting our electric shut off countless times because of this balance and keep having to make payment arrangements just to try to stay afloat. West Penn says our balance is now $1600 something and our newest payment plan is $313/monthly for 12 months. Now, this means we will pay them $2,056 more than what we even owe them($800 of this balance being Ambit). I asked them about this and their response was "Yes, you would pay significantly over the amount you owe and we will refund it to you at the end of the payment plan year." Well, we have three young children and tons of other bills to pay, so unfortunately we do not have $2,056 laying around to just hand over - especially on a bull we don't even owe that amount on. Also, at the time of our enrollment with Ambit we were approached by our landlords, whom we now realize we're a part of this scam, and we're persuaded into enrolling. We had our third child on the way, so saving money on our electric bill certainly sounded appealing. We would have refrained had we known the repercussions of enrolling.
I would simply like the $800 removed from our account, so we can continue on with our lives without having to panic every time we get a shut off notice, which stems back to Ambit unnecessary charges. I feel as though Ambit and West Penn Power are both at fault for an extreme lack of communication when we relocated in 2015. If they would have transferred service then contract to wouldn't have ended early and we wouldn't have all these charges. If West Penn were to calculate out our usage for the past 4 years, minus all payments made, that would be the correct balance owed.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over billed charges. Please review below:
A review of the account shows that Ambit received an online enrollment on 08/25/2015 for Ms. M *** for residential West Penn Power account number XXXXXXXXXXXXXXXXXXXX for the service address referenced above. The customer was a participant in Ambit's Guaranteed Savings Plan ("GSP"), which is a variable price plan designed to save the customer a minimum percentage annually over their incumbent supplier rates for a consecutive 12-month period. If the customer does not save, they are refunded the difference. Please note, there is no cancelation fee associated with this month-to-month variable product.
Ambit received a drop request on 03/21/2016 accepted with key date of 04/11/2016 (please see excerpt below):
Please note, Ambit does not have record of the customer contacting Ambit regarding an account cancellation dispute or requesting a re-enrollment of service. In addition, Ambit does not have record of issuing billed charges in the amount of $800.00 upon the cancellation of the account. The customer was not billed any cancellation fee.
Ambit regrets the circumstances that led to Ms. complaint. A cancellation request was received and account cancelled as of 04/11/2016. Ambit did not issue any additional billed charges upon the account cancellation on 04/11/2016. No adjustments are warranted. I have contacted Ms. to further assist with the concerns referenced above. Ms. did not have further questions or concerns.
Please feel free to contact me directly should you have any additional questions.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
214.270.1788
My mother's electricity supplier was switched to Ambit without our knowledge or authorization in Jan 2018 by an Ambit Consultant.
My mother is 92 year old and doesn't speak English. I recently found out her electricity supplier was switched from *** to Ambit in early 2018 without our knowledge or authorization. This prompted a series of contact with Ambit.
I called Ambit XXX-XXX-XXXX on 6/28/19 to inform them my mother's electricity supplier was switched to Ambit without our knowledge or her authorization. Spoke with Ambit Supervisor Ms. Shantell-Lee. She told me I had to call back with my mother. I asked if Ambit had a Fraud Department, she said no.
After the phone call, we registered online for my mother's Ambit account for the first time and found unread messages since late 2017. A welcome letter showing the Ambit Consultant handling the switch was Sharon *** We don't know this person. Contact information listed on the account shows phone number XXX-XXX-XXXX and email ***@gmail.com. That phone number was disconnected over 10 years ago and that email obviously belongs to Sharon Mei, not my mother.
A 12/18/17 message containing a consent form (in English) supposedly signed electronically by my mother. This is very alarming. My mother doesn't speak or read English; she doesn't even have a computer! I handle her utility accounts and didn't know about this switch. Her on-line account was first registered on 6/29/19 after we learned about the switch. The question is who initiated the request to switch to Ambit and who signed that on-line consent form for her.
Another 12/18/17 message said an "experience third-party Quality Assurance Team member" would call my mother to confirm she personally selected Ambit. She was then 90 years old with hearing problems. Who's the person that called her? How did that person communicate to her? Most of all, how could Ambit personnel call her at a number that was disconnected years ago! We asked Ambit if we can hear a recording of the entire phone conversation.
We called Ambit again on Monday 07/01/19 to (1) inform Ambit of our suspicion that my mother's account was switched to Ambit by Sharon *** fraudulently, and (2) request to have her Ambit account closed and switched back to ComEd.
Jashawn from Ambit said it might take 1-2 billing cycles to close out account. Meanwhile, we asked her to change the account contact to XXX-XXX-XXXX and ***@yhoo.com in order for us to monitor the account and the progress of this matter. She said she would also add my name as a contact. As of the date of this letter, my name has been added as the secondary account holder, but the account profile hasn't been updated with the phone number and email address we provided.
Jashawn would not confirm whether Sharon *** is an Ambit employee even though Sharon Mei is listed as the Ambit Consultant handling the switch. She told us to fax a written complaint to XXX-XXX-XXXX.
Obviously my mother is not capable of understanding all the English forms and phone calls. We believe this is an alleged fraudulent act against a senior. Sharon *** and/or someone she knows might have stolen my mother's information and fraudulently switched her electricity supplier to Ambit. The electronically signed consent form and follow-up quality assurance call are all FRAUDS. This type of recruiting practices is deceptive, unlawful and unethical. This alleged fraudulent act caused financial loss and emotional distress to my mother, a senior on fixed income. We wonder how many of cases similar to this exists.
I tried faxing a complaint letter to Ambit at the number provided multiple times using different fax machines but failed. I called Ambit again on 7/29/19 and was told the correct fax is XXX-XXX-XXXX or email ***@ambitenergy.com,
I emailed that letter to Ambit on 7/30/19 but haven't heard from Ambit. As of 8/11/19, contact information of her Ambit account hasn't been updated with the information we provided. Latest bill still shows Ambit as supplier.
We want to find out how Sharon *** was able to switch my mother's supplier to Ambit without our authorization. We want the person(s) and Ambit to be held responsible for these deceptive practices and fraudulent activities. We wish this may have an impact on helping others, especially seniors, to avoid these scams once these deceptive practices are made known. We want Ambit to refund the excess amount they charged my mother for the past year and a half.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over having her services enrolled with Ambit without authorization. Please review below:
A review of the account shows that Ambit received an online enrollment on 12/18/2017 for residential ComEd account number XXXXXXXXXX for the service address referenced above. A Third-Party Verification ("TPV") was completed on 01/02/2018. Records show that contract documents were sent on 01/04/2018 which contained our Terms of Service and Right to Rescind information. Please note, there is no record of the customer contacting Ambit regarding an enrollment dispute or request to rescind. Records show that Ms. did not contact Ambit until 07/01/2019 to request a cancellation of service. The Ambit representative immediately submitted a cancellation request that was accepted to take effect on 07/31/2019.
Ambit regrets the circumstances that led to Ms. complaint; however, we respectfully contend that Ambit had no reason to believe that the enrollment was invalid for the service address reference above. Upon further account review, it was determined that a cost analysis will be completed for the life of the account comparing Ambit rate vs Incumbent rate. If any refund amount is due, it will be sent to the customer in the form of a check or credit transaction to the utility. I have attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
I disagree with Ms.' response to Revdex.com on 8/29/19. An Ambit staff left a voicemail on 8/13/19 stating that Ambit reviewed the initial details of the electric enrollment and determined that Ambit didn't actually speak to my mother regarding the 3rd party verification to finalize the enrollment. This contradicts Ambit's response that a Third Party Verification was completed on 1/2/19!! I wonder if Ms. actually listened to a recording of the TPV to come to her conclusion.
The entire enrollment process was handled by the Ambit Consultant without us knowing. We didn't complain until a few months ago because we didn't even know about the switch! I went through all her bills bud don't see any contract documents. Just like when we realized her account was switched, we registered her Ambit account and saw all those messages sent electronically to her. If we don't know that account, how are we supposed to know there're stuff sent to her mysterious online account?? And we're still waiting for a response regarding the fraudulent activities of the Consultant Sharon ***
Thank you.
Also want to add that the focus is not how long it took us to find out the account was switched, the point is Ambit Consultant Sharon *** did something bad but Ambit doesn't seem to see that.
Thank you
In reference to the additional information received, Ambit received an online enrollment on 12/18/2017 for the service address referenced above. A Third-Party Verification ("TPV") was completed on 01/02/2018. Further account review showed that the TPV recording may have been completed by a different individual. This information was submitted to our Field Compliance department for further review. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. The Independent Consultant did not follow the enrollment process per Ambit's Policies & Procedures which has led to the Independent Consultant bieng terminated.
A cancellation request was submitted to ComEd on 07/01/2019 as requested. The cancellation request was accepted to take effect as of 07/31/2019, therefore services returned to ComEd on this date of 07/31/2019. In addition, the contact number and email address have been updated on the account to reflect the requested contact number of XXX-XXX-XXXX and email address of ***@yahoo.com.
A cost analysis was completed for the life of the account comparing Ambit rate vs Incumbent rate to ensure the customer did not pay more while with Ambit. This led to a refund check being sent in the amount of $38.12. Ambit apologizes for any inconvenience this may have caused and is working diligently to ensure this does not happen again.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
This company send me a renewal notice to an email I do not use. A month later I realized my comed bill was higher than usual. Called ambit and they doubled my rate because they said I did not renew in time. Also they said its going to take 2 billing cycles to get my normal rate back. They are charging me 11 cents per kilowatt hour right now, which is almost double of the current market rate. . Company is a total scam, my bills are almost double. I wish I never signed up with them. Stay away from this company.
Good afternoon,
We regret any negative experience with Ambit. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
Bill past due,but I put automatic payment.Due fee is way too much.
My bill was getting paid automatically and just yesterday they had shut down my electricity for missing the payment and charged me more than 10 times what I pay normally,I have never missed a payment in y life.I will not pay the 600 dollars to them for a mistake they did,not me!
I want to pay the payment i owed regularly and get my electricity back up now!
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the balance due for a reconnection of service. Please review below:
A review of the account shows that Mr. is enrolled for services with Ambit for the service address referenced above.
On 06/24/2019, invoice 005D4G8 in the amount of $204.45 due by 07/10/2019 is mailed. Ambit attempted to process the payment for the balance due utilizing the credit card on file multiple times. Payment was declined each time, therefore, the current balance due of $204.45 became past due. A disconnection notice was sent to the customer on 7/11/2019 for the past due balance of $204.45 due by 07/22/2019. Please note, the disconnection notice informs the customer of the applicable fees that would be assessed should a disconnection order be sent. In addition, past due balance notifications were emailed to the customer.
Invoice 051C0E4 in the full amount of $465.02 was mailed on 07/24/2019. This invoice contained the new current balance due of $260.57 due by 08/09/2019 along with the outstanding balance of $204.45.
Ambit did not receive payment to cover the past due balance nor did the customer contact Ambit for payment assistance, therefore, a disconnection of service occurred on 7/24/2019. Applicable disconnection and reconnection fees totaling an amount of $55.50 along with deposit requirement of $125.00 were assessed due to the disconnection of order being sent.
Mr. contacted Ambit on 07/25/2019 regarding the service disconnection. The Ambit
representative informed the customer of the above. In addition, as a customer gesture, the disconnection
and reconnection fees totaling an amount of $55.50 were waived. Ambit did not receive a payment for a
reconnection of service until 7/26/2019 in the amount of $334.45 via credit card. Services were
reconnected the same day.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows
that the service interruption was valid and with prior written notice. As a customer gesture, the applicable
disconnection and reconnection fees were waived. The account is active and current with a balance due
of $260.57. Mr. is encouraged to reset his auto payment option online or by contacting our
Customer Service Department. I have attempted to contact Mr. to assist with the concerns
referenced above and there was no response. A voicemail was left asking him to please contact me directly
for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
Deceptive practices. Company refuses to fix their errors.
Good afternoon,
We regret any negative experience you may have experienced with Ambit. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
On 2/27/19 rep Erica contacted me to start service. I was quoted $70/mo for 2000kwh. My bill has been over $100 every month.
Account Number: AXXXXXXX
On 2/27/19 rep Erica contacted me to start service. I was quoted $70/mo for 2000kwh. My bill has been outrageously high and I have never met the 2000kwh.
April $43.69 for 693kwh
May $93.79 for 539kwh
June $133.56 for 966kwh
July $153.57 for 1151kwh
on 7/22/19 rep Priscilla states that Erica "could have lied" regarding the price I was quoted and that $70 is only for 200kwh of usage. I explained to Priscilla that my children are out of state for the month of July and I work 13 hours a day so I am unsure how I am using more power she could not give me an answer and ended our conversation.
I would like the company to honor the 2000kwh per month for $70 or release me from my contract without the $199.00 penalty
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer *** In her complaint, Ms. is expressing concern over the billed invoices. Please review below:
A review of the account shows that Ambit received an online enrollment on 02/27/2019 for customer *** for the service address referenced above. The customer enrolled under the Lone Star Plus 12-month tiered product which has an applicable rate depending on usage consumed. Please note, this product has an applicable early termination fee of $199 should the customer cancel services prior to the term end. Contract documents were sent to the customer detailing product details.
The following invoices have been mailed to the customer since start of the account:
04/18/2019: Invoice 901K8B2 in the amount of $98.69 due by 05/08/2019.Invoice showed an
actual reported usage of 693 kWh by the Transmission and Distribution Utility ("TDU") billed at
the applicable rate.
05/20/2019: Invoice 950F2D1 in the amount of $91.29 due by 06/06/2019 showing an actual
reported usage of 539 kWh by the TDU billed at the applicable rate.
06/20/2019: Invoice 000D0C2 in the amount of $131.06 due by 07/08/2019 showing an actual
reports usage of 966 kWh by the TDU billed at the applicable rate.
07/19/2019: Invoice 045C4K2 in the amount of $153.57 due by 08/07/2019 showing an actual
reports usage of 1,151 kWh by the TDU billed at the applicable rate.
Records show that Ms. contacted Ambit to inquire on account and billing status. The Ambit
representative informed the customer of the above. Ambit does not have record of the customer being
offered a product which would bill $70 for usage of 2000 kWh. Billed invoice amounts will generate in
accordance to the usage consumed billed at the applicable rate/s. Please note, Ambit cannot speak to
independent conversation that the customer may have had with an Independent Consultant.
Ambit regrets the circumstances that led to Ms. Seward's complaint. A final review of the account shows
that the customer has been properly billed in accordance to the usage consumed at the applicable
enrolled product rate. As a customer gesture, should the customer decide to cancel services prior to the
term expiration, the applicable early termination fee will be waived. I have attempted to contact Ms.
*** to assist with the concerns referenced above and there was no response. A voicemail was left
asking her to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist
ambit online systems gives errors and is very inconvenient after payment paid it was more than a few hours to turn back, had to reach out to office.
payment amount 189.94 on July 8 at 9:30 pm ambit confirmation on July 9 at 3:38 am. Services still not back on. Services were turned off on July 9 the early morning. I was at work tried making checking payment on line and kept getting error. I was at work and and deposited some money to make pymnt on ambit online and kept giving me error. it never gave me confirmation until late but I kept signing in to make sure it didnt duplicate my payment then system showed the next payment due of 120.00 for next bill. July 9th my electricity still off and such an inconvenience. I understand it was disconnected but I paid my bill with reconnecting fee and in the past it was reinstated in few hours. My food in refrigerator went bad for how long it was off. my groceries are worth 150.00 still had fresh meats I had just bought. I need this reimbursed. I had just bought a few groceries and im on a fixed income. I reached out to office at 8 am I called customer care during business hours to let them know why my services was not back on after payment was received in full, They disc for non payment, and paid so my services should be turned on that day. I was told by customer service that disc dept was closed that's why they never activated. online services & customer service need to work better on caring for their customers. Just fyi their automated system is horrible its a guessing game if payment was received. It reads oops something went wrong. so unhappy and frustrating and definitely system is not user friendly. account number AXXXXXXX conf # XXXXXXXX This was never told to me that I had to wait until dis team was available. CC pymnt means funds are avail immediately. I was told that electronic payments take 2-4 buss to reinstate. I hope that this problem gets fixed. Appreciate your help.
seeking reimbursement for food damage of 200.00 and fix your online pymnet system. we canot assume your received paymnt. fix your errors customer serivice need to be more educated in giving policy and turn on services when bill paid in full with disc fee. we shouldnt have to call you to turn on after you took our money. Especially if its funds available immediately, knowingly its not electronic check pyment.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing a disconnection of service. Please review below:
A review of the account shows that the customer is enrolled for services with Ambit for ESI ID XXXXXXXXXXXXXXXXX for service address referenced above.
06/05/2019: Invoice 975D4K0 in the amount of $240.76 is mailed (attached). This invoice contained a current balance due by 06/21/2019 of $136.54 along with past due of $104.22. The customer made a partial payment leaving the account with a remaining balance due of $134.04.
06/24/2019: A disconnection notice for the past due amount of $134.04 due by 07/05/2019 is mailed (attached). Please note, disconnection notice informs the customer of additional fees assessed if a disconnection order is sent.
07/05/2019: Invoice 021B9E1 in the amount of $251.66 is mailed (attached). This invoice contained a current balance due by 07/22/2019 of $178.52 along with past due of $73.14.
07/08/2019: A service interruption occurred due to non-payment as payment had not been received to cover the past due balance. Ms. contacted Ambit regarding the disconnection of service and was informed that no payment had been received for a reconnection of service. Customer informed the Ambit representative that she would be making a payment online.
Please note, Ambit shows to have received a payment in the amount of $189.94 via credit card via online that same evening at 9:11pm. In addition, customer received a payment confirmation upon the payment processing at 9:11pm (please see excerpt below):
Please note, Ambit does not have record of the customer attempting to access their online My Ambit Account ("MAA") prior to 9:11 p.m. in attempts to process a payment. In addition, Ambit does not have record of any system issues that may have prevented the customer from processing a payment.
A reconnection order was submitted upon receipt of the payment on 7/8/2019, however, payment was made after hours, therefore, the reconnection order would have been completed the next day upon the business opening of the Transmission and Distribution Utility ("TDU") - Oncor.
07/09/2019: Ms. contacted Ambit once more to inform that services had not been reconnected. The Ambit representative advised of the reconnection timeframe and that her services would be reconnected upon her order being worked by the TDU.
Ambit regrets the circumstances that led to Ms. complaint. We respectfully contend that the service interruption was valid and with prior written notification, therefore, no adjustments are warranted. Records show that Ms. did not contact Ambit until 07/08/2019 regarding account status and was informed of the above. A reconnection of service request was submitted upon receipt of the payment on 7/8/2019 and services were reconnected on 7/9/2019 as payment had been submitted after hours. I attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact me directly for further assistance if needed.
Please feel free to contact me directly should you have any additional questions.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
That's not resolving my inconvenience as a customer. Their online system does give system errors. What I was told was to use a credit card that services would be turned on in a few hours. Obviously I knew services were disconnected that's wby I used your online services. If payment is made by credit card along with disconnected fee my services should be turned on, not wait till I I have to call.
Sincerely
Ambit regrets the circumstances that led to Ms. complaint. Please note, Ambit does not have record of the customer attempting to access their online My Ambit Account ("MAA") prior to 07/08/2019 at 9:11 p.m. in attempts to process a payment. In addition, Ambit does not have record of any system issues that may have prevented the customer from processing a payment. A reconnection of service request was submitted upon receipt of the payment on 7/8/2019 and services were reconnected on 7/9/2019 as payment had been submitted after hours.
Please feel free to contact me directly should you have any additional questions.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that as a customer with Ambit my problem is not being resolved in any matter. Yes your online did give me errors and all it kept saying was oops something went wrong. Never indicated ur payment went through or anything like that. Please do not call your customer a liar as it has been an issue in the past. I t was a credit card payment not e -check. I'm sure their have been other concerns with other customers. I remember one time calling in the representative stated she was having problems processing a payment. Maybe u need to upgrade ur system. That's besides the point I was told to make payment credit card payment and my services would be restored in few hours the day it was disc. Never happened. I feel I was mislead . Then to call I spoke with a representative and stated give a few hours it will restore. I waited and meanwhile it's hot and stuffy and everything in my refrigerator is melting, since service has been turned off that morning . This is why it was so frustrating you shut off for no payment but yet I made payment through your online that is not USER friendly at all and the only way u can tell if payment went through is process your payment a few times with the error and check to see if past amount due changed to your next due billing statement. It's a guessing game indeed. So remember it kept saying "oops something went wrong twice. Then third time I checked amount due. This has happened to me in past. Don't call your customers a liar just fix it so it were it can be user friendly and make sure u educate your reps that after hours there is no one to restore hours even if you paid ur reconnection fee . That's just crazy. You should restore my service because your system should be able to that. Another thing I just remembered I didn't get email until next morning thank you for payment etc. I'm sure I'm not the first nor the last that has had some issues. I escalated this problem obviously because I feel that you should care and resolve our concerns.
Kind regards
We had Ambit Energy for over 4 years. We started finding out that the company was over charging everyone that had their service. We moved and I started to dispute their charges. Ambit Energy put me in collections for $299.21. They never contacted me. I kept telling them the prices were too high and I wasn't paying it. Friends of ours had made similar complaints.
Product_Or_Service: Ambit Emergy
Order_Number: XXXXXXXX-XXXXXX
Account_Number: AXXXXXXX
Other (requires explanation) I'm only asking that the Revdex.com close these operations down. I get my refund and cleared off my credit.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer
*** A ***. In her complaint, Ms. is expressing concern over an outstanding balance due. Please review below:
A review of the account shows that customer *** was enrolled for services with Ambit since 02/13/2017.
Records show that on 02/05/2019, billed Ambit charges in the amount of $205.34 due by 02/27/2019 were sent to the customer. Ambit received a payment in the amount of $5.34 via the utility on 03/06/2019 leaving the account with a remaining balance due of $200.00.
On 03/07/2019, billed Ambit charges in the amount of $169.08 due by 03/29/2019 were sent to the customer. The full balance became $369.08 as Ambit had not received an additional payment to cover the past due balance of $200.00.
Services cancelled with Ambit on 03/16/2019, therefore, final billed Ambit charges in the amount of $52.32 were sent to the customer. The full account balance due with Ambit became $421.40.
Records show that Ambit received the following payments:
04/01/2019: $32.19
04/10/2019: $40.00
04/30/2019: $50.00
The account was left with a remaining balance due of $299.21. Ambit did not received additional payment from the utility nor the customer, therefore, a last chance letter was sent to the customer on 05/03/2019 informing of the outstanding balance of $299.21 still due before being referred to a collection agency.
Ms. contacted Ambit on 05/10/2019 regarding the outstanding balance due. The Ambit representative informed the customer of the above and confirmed that outstanding balance was correct. Ambit did not receive further payment; therefore, account was referred to collection agency to resume collection.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ambit did not receive additional payment from the customer nor utility to cover the outstanding balance due. The outstanding balance is correct; therefore, account will not be removed from collection activity until payment to satisfy the outstanding balance is received.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
972.813.0396
Excellent service-great rates! No complaint from me.
Good Afternoon,
We are very happy to hear your satisfaction with our products and thank you for your support. Should you ever need assistance,
please do not hesitate to contact us at 1-877-282-6248.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Ambit Energy has been overcharging on energy bill statements. Outrageous bills that went from $200 dlls to $ 800 per month.
On 5/10/2019 I requested a deferred payment for the following invoce 903G2F3 in the amount of $ 430.63. The plan details are as follows: DPP amount $430.63 start date 5/10/2019 end date: 08/09/2019. This was the start of *** with Ambit Energy. I had been with the company for over a year and had never had a problem with them before, until 5/10/19. Finished paying the 430.63. The next statment date was 5/23/19 for $643.40 dlls in my account number AXXXXXXX. Kilowats used for this month 3900.00. I called and paid the whole amount due to customer service saying they will send someone to check on meter, the reason I didnt do installments was because I couldn't change energy company because *** Ambit had my meter locked. They promise me that they will send someone to check and received a call and stated that everything was fine. I went ahead and paid. Following month statment date 6/24/19, I almost died becasue statement was for 1,009.94 (this included the 199 dlls disconection fee). Still $810 dlls for 1 month of light service is way to much. Total usage of 5,418 Kwh. I'm almost never home. My oldest daughter works and goes to summer school as well as my other daughter. I'm trying to sell my house and most of the people interested in the house is one of the first questions that they asked. How am I supposed to tell them that the bills are coming up to $ 800 worth of light when the house is almost empty. I'm really having health issues due to stress of this company and I know they are ripping off almost all my neighbors as well. I know that Ambit has been sued already in other states for having outrages bill statements. I understand that the heat here in Texas is very hot, but my most of my family members have other energy companies and the most they pay is $260 dlls. I want this issue resolve as soon as possible. Ambit Energy is a company that lies to customers
I would like to have my bill review and refund me all the over amount that I have been paying and are still charging me. I know I'm not the only person complaining about Ambit Energy. I'm very concerned about the increase in my invoice statements. I would like to have this resolve as soon as possible. I have talked to an electrician and he has inform me that it is impossible to have those amount of Kwh used in such a SMALL house, just IMPOSSIBLE.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over invoice increase. Please review below:
A review of the account shows that Ambit serviced the service address referenced above for customer *** Records show that the account was previously under the Lone Star Core variable product. Please note, prices are subject to fluctuate under this month to month variable product.
On 04/23/2019, invoice *** was sent to the customer in the amount of $518.23 for billed reported usage of 3,087 kWh for service period of 03/19/2019 - 04/17/2019.
Records show that the customer contacted Ambit on 05/02/2019 and completed a product update to the Lone Star Plus 12-month tiered product which has an applicable rate depending on usage consumed. Please note, this product has an applicable early termination fee of $199 should the customer cancel services prior to term end. As a customer gesture, a re-rate was conducted for the current invoice which led to an adjustment being applied to the account in the amount of $87.60 leaving the account with a balance due of $430.63.
On 05/10/2019, the customer contacted Ambit and made a payment in the amount of $200 via credit card. In addition, the customer accepted the terms and conditions of a Deferred Payment Plan ("DPP") to allow additional time to cover account balance. Please note, an active switch hold is placed on the premise with a DPP agreement.
On 05/23/219, invoice *** in the full amount of $869.03 is sent to the customer. This invoice included current charges in the amount of $638.40 along with the previous past due of $230.63. This invoice contained billed reported usage of 3,900 kWh for service period of 04/17/2019 - 05/17/2019.
Ambit received a payment in the amount of $235.63 via credit card on 06/03/2019. In addition, a High Usage Dispute case was created and sent to the Transmission and Distribution Utility ("TDU") for processing. The results of the high usage dispute case showed that the usage readings reported by the TDU were correct, therefore, no adjustments were warranted. Ambit also received a payment in the amount of $643.40 via credit card on 06/10/2019 and the switch hold was removed from premise.
A cancellation request was received on 06/17/2019 to take effect as of 06/19/2019. An early termination fee in the amount of $207.37 ($199+tax) was applied to the account due to services being cancelled prior to the term expiration.
Final invoice *** in the amount of $1,009.94 was sent to the customer on 06/24/2019 which contained reported usage of 5,418 kWh for service period of 05/17/2019 - 06/19/2019. In addition, this invoice also contained the applicable early termination fee.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that the customer was properly billed for the reported usage under the applicable rates, therefore, no adjustments are warranted. Should Ambit receive cancel/rebill or adjustment transactions from the TDU, those will be processed accordingly. We have attempted to contact Ms. to assist with the concerns referenced above and there was no response. A voicemail was left asking her to please contact us for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she DID NOT accept the response from the business.)
Account number: AXXXXXXX Address: ***. We have been customers since January 31, 2018 and never have we had such a high light bill. We have never spent that much kWh. Attached are the past 6 months where it shows the quantity of kWh, I am aware of the bill payment charges, but I am arguing because I want them to see how ridiculously high the kWh are throughout the 6 months. January: 1669 kWh, February: 2447 kWh, March: 2491 kWh, April: 3087 kWh, May: 3900 kWh, June: 5418 kWh (June, I have not paid). I logged into smartmetertexas.com where it states, after switching to CPL the energy company, a meter reading of 130654 as of 07/15/19 (file is attached as well). Compared to the last ambit meter read on my last bill, which is 128912 on 06/19/19. Now,the difference between these two readings is 1742 kWh (between a month) which is what a house such as mine should spend on average. Ambit just repeatedly stated my account charges with no concern about the kWh being "spent", never helping me solve anything. Now with my new energy company, the correct amount of kWh are being expressed on my energy data report. I still owe Ambit my last bill of $1009.94, including $199 early termination fee which has no correlation to the amount of kWh that I actually spend. Please help me resolve this, I want to know why the last three months I was under the company of Ambit energy my kWh were being marked ridiculously high. As well as re-adjusting that last bill of $1009.94. I do not want my credit to be harmed due to these false kWh readings.
Document Attached***
In reference to residence *** XXXXX, the response provided by Ambit was acknowledged, however I still wish to show the last bill with AMBIT compared to my most recent CPL bill. I am complaining on the excessive use of kilowatts that are being shown on the AMBIT bill when it so clearly states the accurate reading on the CPL bill. I still strongly believe that there was an error in the kilowatt reporting of 5418 kWh from AMBIT($1,008) compared to the 1871 kWh ($250) being reported by CPL. We are still living in the same house, therefore the kWh usage should be the same no? ACTUALLY, the kWh should be more since we are on summer vacation, but that doesn't seem to be the case. SO I want someone to explain these ridiculously high and false kWh usage that AMBIT was charging us, when CPL is reporting a way lower usage IN THE SAME HOUSE. I chose to break my AMBIT contract because I knew that something was not right in regards to the kWh usage report that AMBIT was providing/billing us.
In reference to the additional concerns received for Ms., Ambit reiterates that meter reads are conducted and reported by the Transmission and Distribution Utility ("TDU") AEP Texas Central. The TDU will report to Ambit the customer's energy usage they captured upon completing their monthly meter reads. Ambit will then bill the customer the exact usage reported by the TDU at the applicable rates of their current enrolled term product. Upon contact with the customer regarding concerns with the reported high energy usage, Ambit submitted a dispute case to the TDU to inform of the customer's usage dispute and request to verify. The TDU informed Ambit that the high usage reported being used by this premise was correct and no corrections were warranted. Therefore, no adjustments were made as usage was shown to be correct. Ambit cannot speak to the energy usage reported to an alternate retail electric provider. Should any corrected usage need to be adjusted, Ambit will receive that request from the TDU and will be processed accordingly. Ambit has not received any corrected usage or adjustment transactions from the TDU, therefore, the billed usage and balance due with Ambit is valid.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
Horrible company that steals from its customers. I signed up with them three years ago. They said I had to renew, I found that out today. I never heard from the neighbor that signed me up and never received written notification as they say. So they doubled my power rate from five cents a kilowatt hour to 10 cents a kilowatt hour. When I called to cancel they said they would credit their theft for one month. When I wanted to cancel they said it would take two months so they can steal more of my money. RUN, RUN FAST AWAY FROM THIS COMPANY!!. Liars and thieves.
Good Afternoon,
We regret any negative experience you may have experienced with Ambit and your account product. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Trusted company with quality leadership and excellent customer service. The consultant who signed me up has been able to guide me to the right direction anytime I need help. I also really enjoy the benefits that the Whole Sale plan can give.
Good Afternoon,
We are very happy to hear your satisfaction with our products and thank you for your support. Should you ever need assistance, please do not hesitate to contact us at X-XXX-XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist