Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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If I was able to give a negative star I would. I want to start off by saying "Follow Your First Mind" because I wish I did. Earlier this year my family and I decided to move and in doing so I was informed by my sister in law who stated that she like Ambit Energy as her service provider. I then called Ambit Energy C/S to see about their rates, everything sounded great. I was placed on the best plan for my size home (Houston, Tx) as stated by supervisor Johnathan (he sold me). My service started in April of 2019 every thing seemed ok and my bill was under 250.00 until September 2019. To my surprise when I opened my bill I seen a balance of 917.00.. yes 917.00. I damn near fell. In my household we unplug things when not in use and the thermostat is on 76 - 78 as advised by a rep as a suggested temp. So how is my bill this high I asked. I was told that I was on the "BEST PLAN" "AMBIT WHOLESALE CLUB". Of course I ask How is that the best plan to be on when my bill jumped almost 700.00 from last month. I asked for a supervisor and he explained that with this "Best Plan" the charge can fluctuate every 15 min or so. WOW really!! I informed him I was not told this at the time of me signing up, if I was told this I would have NEVER signed up for that plan. So in other words I was scammed into these shenanigans by the rep and her supervisor Johnathon. Sadly as I read other post here I am not the only one who they screwed over and like one lady stated they will try and put this on our credit report knowing they failed us.
Note: I have proof that I was clearly not informed of this.
Do NOT!!! I repeat DO NOT sign up with this company.
Good Afternoon,
We regret any negative experience you may have experienced with Ambit and your account product. Please feel free to contact us toll free at X-XXX-XXX-XXXX for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
consultant lied for me to switch to Ambit
I was shopping for electric company and I called Ambit
the consultant I spoked offered a fix rate of 3.7 a kwt
and since I was shopping around I didn't call him back and he texted me.He then promised me a rate of 3.7 and 100 for switching to Ambit and I accepted.He also told that when I call
I call to verify not pay attention to them that they didn't
know any better and just to say yes to everything that he had already had locked me up for a 3.7 per kwt.So I believed
him and say yes to everything.then I received my firt bill and it was of 75dlls because it was a prorated charges,then my second bill was 240.00 which I didn't think much of it I didn't check the kwt charges,then a bill of 657.00 came that when I called to find out that he had lied to me he had me on a variable rate.I explained to them that I had proof and they told me to fax all the texts to consultant complaints which I di I called every week to check on the status and they just told me that the investigation was open and there was no time frame after 3 weeks I ask to speak to a manager and she didn't want to help even though I have all the proof in text they continued saying that I had to check my bills and that I had agreed to everything.I trusted the consultant and I think Ambit should be responsible for hiring trustable people .Ambit should care more for the customers . now im here stuck with a big bill.I called today to get a payment plan because I don't want to sent to collections .As a customer I feel I deserve quality service and ask for your company to be responsible for what I was offered an order to became a client.
thanks
***
XXX-XXX-XXXX
i just want for Ambit to honor the price he gave me and not to be charge fot the early termination fee i had to change company i cannot stay with a company that lies to you and when you call for help u feel frustrated because they don't care about the customers. i even told them that i was calling the news ,they didn't even care.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over an invoice increase. Please review below:
A review of the account shows that Ms. enrolled for services with Ambit online on 06/25/2019 for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). Please note, the AWC is not a fixed rate product.
Contract documents sent to the customer at the time of enrollment reflect Energy Charges per kWh of
$0.0367 with the explanation that the price will vary depending on the ERCOT market and factors
utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the
price reflected on the contract documents *** not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ")
document. This document provided further assistance with product details along with tips on how to track
real-time prices and manage usage.
On 07/17/2019, invoice 039E1A0 in the amount of $75.40 due by 08/02/2019 is mailed for the service
period of 06/25/XXXX - XX/08/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 08/15/2019, invoice 084K1J9 in the amount of $246.59 due by 09/03/2019 is mailed for the service period of 07/08/XXXX - XX/06/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/16/2019, invoice 132G7E3 in the amount of $657.02 due by 10/02/2019 is mailed for the service period of 08/06/XXXX - XX/05/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please find attached the customer's invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product
allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the
high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019.
This notice also informs the customer of payment plan availability, if this option is needed.
Records show that Ms. contacted Ambit on 09/24/2019 regarding her account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative assisted the customer in completing a product change with Ambit to a product to better fit her needs. In addition, a 10% energy charge discount was offered which led to a credit adjustment being applied to the account in the amount of $52.65.
Ambit received a cancellation request on 10/10/2019 effective the same day. An applicable Early Termination Fee ("ETF") of $199.33 was applied to the account due to services being cancelled prior to the term expiration.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that the customer was billed in accordance to the selected enrolled product. As a customer gesture, an additional 10% energy charge discount was applied to the account which led to an additional credit adjustment being applied in the amount of $52.65. No further adjustments warranted. In addition, the ETF charge in the amount of $199.33 was removed. Please note, this complaint information has also been sent to our Field Compliance for additional review of the feedback provided by Ms.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept due to I feel that Ambit should honor the price the consultant gave me when I signed up
I will be sending texts where he promise me that he had already locked me up for that price and not to listen to them and to answer yes to everything .
I know I should have check the kwt price in the bill but I didn't because I trusted the consultant and as busy as am I didn't check until I received that huge bill that I never in my life had before .he even offered me a $100 bill to switch to Ambit
consultant cannot be lying to customers and then wash there hands .then we r the ones dealing with customer service people or managers that don't want to help
In referenced to the additional information received from Ms., this complaint information has been sent to our Field Compliance for additional review of the feedback provided by Ms.. Ambit Energy takes allegations of misleading sales tactics very seriously and works to ensure that this type of activity does not occur. Review of the account shows that the customer was billed in accordance to the selected enrolled product. As a customer gesture, an additional 10% energy charge discount was applied to the account. In addition, a re-rate was conducted to the highest billed rate invoice *** which led to an additional credit adjustment being applied to the account in the amount of $447.80. The account is cancelled with a final balance due of $171.85.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept due to that is just to pay the price they promised
Light bill in two months has added up to almost $700 with no explanation & with membership fees that I was never made aware of being charged daily.
Light bill in two months has added up to almost $700 with no explanation & with membership fees that I was never made aware of being charged daily when I signed up for this electric company. I have never paid over $200 in electricity for my small 1 bedroom home, which nobody is home the majority of the time. Customer service is very poor, not helpful at all, & stated that they couldn't assist me since I opted to switch companies.
Light bill in two months has added up to almost $700 with no explanation & with membership fees that I was never made aware of being charged daily. Customer service is very poor & not helpful at all. Stated I was being charged a membership fee daily that I was never made aware of when signed up for this electric company. I have never paid more than $200 for my home that is a small 1 bedroom home, with nobody most of the time.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms that Mr. signed up for services with Ambit Energy and processed an online enrollment on 02/06/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the Welcome Email and contract documents sent to the customer during his online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions ("FAQ") document. This document is also available for the customer to access and review at any time, by logging into his My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoices:
On 09/17/2019, Invoice 133K7G0 in the amount of $338.65 due by 10/03/2019 was mailed to the customer. This invoice was for the service period of 08/07/2019 -09/06/2019 and was billed at the applicable wholesale rate of $0.170100 per kWh.
o 10/04/2019: Ambit received payment in the amount of $316.39 via credit card.
On 10/08/2019, Invoice 165E7C0 in the amount of $344.30 due by 10/24/2019 was mailed to the customer. This final invoice was for the service period of 09/06/2019 - 09/27/2019 and was billed at the applicable wholesale rate of $0.087100 per kWh.
Please note, the referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0367 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the South's Load Zone's most current historical data from the 2017 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/06/2019 - 09/06/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records reflect that on 09/27/2019, Ambit received a Drop Due to Switch transaction effective for the same day.
Records show that Mr. contacted Ambit on 09/20/2019 regarding the account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also advised Mr. of the current available products should the customer choose to reenroll for services with Ambit and available payment plan options; however, Mr. declined any of the available options.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $44.52 and the Early Termination Fee ("ETF") applied to Mr. account in the amount of $207.37 was reversed and credited back to his account. Customer's account is cancelled with a balance due of $114.67.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Although we do rightfully accept the adjustment to the bill, we never received the said emails from this company regarding how to conserve energy, on high temperatures causing a hike on electric bill, or on being on the Ambit wholesale club. Also, we requested information to be sent in English on several occasions and never had that done for us as well.
Ambit Energy Canada gives the opportunity to have free energy. That is just awesome!
Good afternoon,
We are very thrilled to hear your satisfaction with our business and are very grateful for your support! Should you ever need assistance, please do not hesitate to contact us at 1-877-282-6248.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist
I totally agreed with their mission statement "the most finest and respected retail energy provider in the world".
I was explained well and selected the fixed rate for power and variable for gas (I live in Alberta, so gas is more what we spend most in the winter time, eh). And since I switched, I monitored and compare their rates with my previous retail provider. And for 7 months, I have saved almost $200. I am very happy with this. And there were couple of months I did not save, but it was only a few dollars more. I have refer my friends and my family to Ambit and I earn some credit too. There are no other company that would give me a below retail rates + free energy for my power and gas bill. I will recommend Ambit Energy.
Good Afternoon,
We are very happy to hear your satisfaction with our products and thank you for your support. Should you ever need assistance, please do not hesitate to contact us at 1-877-282-6248.
Sincerely,
Marysol Mijares
Regulatory Compliance Specialist
Extreme increase in usage rate charged, from 8.8 cents kwh to 0.213900 cent rate.
I have been a customer for 10 years and this has never happened until now. Most of my renewal plans with this company has always been believed to be a fixed plan. This whole year there has never been a problem with the rate of 8.8 cent kWh on the bill until the September bill. The bill is $766.30 at a energy charge of $0.213900 kWh. To compare, August bill was $293.09 at an 8.8 c cent kWh. Alarmed, I called Ambit customer service and I was told that my plan was never on a fixed rate and prices could increase whenever. Also, I was told to look at the label for the rate the company provides. At this point, as a consumer I feel that the company provides vague information to their consumer regarding the kWh rate plans. At this rate I feel swindled by this company. A working class average family cannot pay a $766.30 bill per month. Very disappointed in this company.
I would like for the company to change how they word their rate plans for the consumer and a 30% discount on my bill.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing a rate increase. Please review below:
A review of the account shows that on 10/01/2018, the customer completed a product change online to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product. Please note, the AWC is not a fixed product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized
for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 08/15/2019, invoice 085A9J2 in the amount of $293.09 due by 09/03/2019 is mailed for the service period of 07/08/2019 - 08/06/2019 billed at the applicable wholesale rate of $0.061200 per kWh.
On 09/17/2019, invoice 133G9B1 in the amount of $766.60 due by 10/03/2019 is mailed for the service period of 08/06/2019 - 09/06/2019 billed at the applicable wholesale rate of $0.213900 per kWh.
Please find attached the customer's invoices which reflect the applicable data received from *** at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that on 09/27/2019, the customer contacted Ambit regarding her account status. The Ambit representative informed the customer of the details of the AWC. In addition, the Ambit representative assisted the customer with completing a product update with Ambit to a product to better fit her needs. As a customer gesture, a 20% energy charge discount was offered which led to a credit adjustment being applied to the account in the amount of $118.74.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that the customer was properly billed in accordance to the selected product. A 20% energy charge discount was applied to the account as a customer gesture. No further adjustments are warranted. The customer is encouraged to contact us, should she need payment plan assistance.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
***
Regulatory Compliance Specialist, Ambit Energy
When I signed up to renew the Lone Star plus 12 plan the representative did not bring to my attention the rates doubled.
I have been a long time Ambit customer - over 2 years at my current address and 6 years at my previous address. It is apparent that there was a deliberate plan to take advantage of repeat customers to increase the rates of the existing plan by more than doubling the rates and the representative not telling the unsuspecting return customer that there was a better plan for my amount of usage.
Credit for the difference in a plan for my usage to the Lone Star plus 12 plan.
Ambit Energy ("Ambit") received a complaint from the Revdex.com on behalf of ***. In his complaint, Mr. is expressing concern over rates and charges. Please review below:
A review of the account shows that Mr. enrolled for services with Ambit on 10/11/2006 for the service address referenced above. The customer was previously under the Lone Star Plus 12-month tiered product, which has an applicable rate depending on the usage consumed. Please see find attached the related contract and account documents.
09/02/2019: A renewal notification was sent to the customer, informing him that the term of his current energy rate plan was about to expire on 10/06/2019.
09/05/2019: Invoice 116D5J9 in the amount of $3,068.22 due by 09/23/2019 was mailed to the customer and was billed at applicable rates of 1,350 kWh @ $0.XXXXXX per kWh, 650 kWh @ $0.XXXXXX per kWh, and 6,872 kWh @ $0.XXXXXX per kWh. This invoice contained a current amount due of $1,648.72 by 09/23/2019 along with a past due balance of $1,419.50.
09/18/2019: A second renewal notification was sent to the customer informing him that the term of his current energy rate plan was about to expire on 10/06/2019.
09/24/2019: A disconnection notice for the past due amount of $1,648.72 was mailed. The due date to receive the past due amount due was 10/04/2019. The scheduled disconnection date was 10/07/2019.
Records show that on 10/04/2019, Mr. contacted Ambit regarding a billing inquiry. The Ambit representative informed the customer of above referenced account information. Additionally, Ambit received a payment from the customer in the amount of $1,648.72 via ACH.
10/07/2019: Ambit did not receive a response to the renewal notifications, therefore, the account transitioned to the Lone Star Core variable product. Additionally, Ambit received a Drop Due to Switch transaction effective for 10/09/2019.
10/11/2019: Final invoice *** in the amount of $1,463.25 due by 10/28/2019 was mailed to the customer (attached) and was billed at the applicable rates for 2 days @ $0.XXXXXX per kWh and 1,191.4 kWh @ $0.XXXXXX per kWh. This invoice contained a current amount due of $224.72 by 10/28/2019 along with a past due balance of $1,238.53.
Please see screenshot below showing the customer's usage increase:
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. Should Ambit receive any cancel/rebill transactions, those *** be processed accordingly. Mr. account is cancelled with a final balance due in the amount of $1,463.25.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
I joined Ambit Energy in Dallas on 8/7/2019. This was the MISTAKE of my life.
My recommendation for you: NEVER EVER sign a contract with this company. Their representative will lead you, on purpose, to get the worst energy plan you need.
Ambit misled me to join a plan of 35 cents / kWh. Their liar representative promised me that "you are not going to pay more than 14 cents per kWh.
How did it happen? They had me sign a "variable" plan, and 6 days later (after signing the contract) I received a bill of almost $200, with a rate of $0.35/kWh!!
When you try to speak with their customer representative - you'll go through a heck of an infinite time. They will let you wait for 30-40 minutes before you get to speak with a representative.
I ran away after less than a month.
We gather now more complaints against Ambit Energy. If Ambit misled you too, a new website will be built for disappointed customers. Just search "ambit fraud"
Good Afternoon,
Ambit regrets any negative experience you may have experienced with Ambit and your current account product. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Same service plan and similar usage, normaly approximately $80 for 600KWH, But they charge me $250 for 620KWH last moth,I can't contact them by phone.
I checked my electricity bill yesterday(Account: AXXXXXXX,Invoice:139D3J5), it was shown that they charge me $250 for 620KWH form Aug/09 to Sep/10, the average rate is 30.3 cent and it is only about 4 or 5 cent for previous monthsI don't know why the price change so high, and I try to call Ambit Energy by the phone number they listed in the website two times, nobody answer me even I hold down the line for more than 15 minute.
I just want to know why the rate change so much without notice, and to have the average rate sililar as that area, such as Sugar Land.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing a rate increase. Please review below:
A review of the account shows that on 01/07/2019, the customer accesses his online My Ambit Account ("MAA") and completed a product change to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 08/19/2019, invoice 090F6A9 in the amount of $80.34 due by 09/04/2019 is mailed for the service period of 07/11/XXXX - XX/09/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/18/2019, invoice 139D3J5 in the amount of $250.40 due by 10/04/2019 is mailed for the service period of 08/09/XXXX - XX/10/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please find attached the customer's invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Mr. was able to speak to an Ambit representative who informed him of the details of the AWC. In addition, the Ambit representative assisted the customer with completing a product update with Ambit to a product to better fit his needs.
Ambit regrets the circumstances that led to Mr. complaint. Review of the account shows that Mr. was properly billed in accordance to the selected product. As a customer gesture, a 20% energy charge discount was offered which led to a credit adjustment being applied to the account in the amount of $37.54.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Ambit Energy has scammed me out of $400. The rate I chose said 8 cents per kilowatt hr. and they charged me 17 cents per kilowatt hour.
When I signed up with Ambit, my bills we around $35 each month for my 1,000 sq/ ft. home. I received an email stating I needed to change plans. There was an online list and the cheapest was for 8 cents per kilowatt hr., called the "Wholesale plan." Then last month my bill jumped to $400, 17 cents per kilowatt hr. They charged me 17 centers per kilowatt hr, not 8. I called and all the customer service agent would say is "we have put a number of people on extended pay plans." I am both elderly and disabled. That is right at half of my monthly income. I saw online where lawsuits have been settled with Ambit in New York and Pennsylvania for overcharging customers. Their excuse for advertising an 8 cent rate was, "That's what the rate was then." When I returned to their rates offered, it still said 8 cents. I think this is deceptive trade practice. The rep also read to me that I cannot change to another energy company if I used their payment plan, and to keep my electricity from being cut off, I had to agree. That's just lovely. Is there any way you can help me? I cannot afford $400. Thank you for your time and help.
Sincerely
*** S.
I merely want to be charged 8 cents per kilowatt for August and September. Too, I should have the right to change companies.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing a rate increase. Please review below:
A review of the account shows that on 12/31/2019, Ms. completed a product change online to the Ambit Wholesale Club ("AWC"). Ambit does not have record of the customer contacting Ambit regarding a product inquiry for the updated product. Please note, the AWC is not a fixed rate product.
Contract documents sent to the customer upon the product update reflect Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized
for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 08/13/2019, invoice 078E3K4 in the amount of $175.20 due by 08/29/2019 is mailed for the service period of 07/01/XXXX - XX/31/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/10/2019, invoice 122D8D2 in the amount of $442.01 due by 09/26/2019 is mailed for the service period of 07/31/XXXX - XX/30/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please find attached the customer's invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plan in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed.
Records show that on 09/26/2019, Ms. contacted Ambit regarding her account status. The Ambit representative informed the customer of the details of the AWC. In addition, the Ambit representative assisted the customer with completing a product update with Ambit to a product to better fit her needs. A 10% energy charge discount was offered which led to a credit adjustment being applied to the account in the amount of $31.96.
Ambit regrets the circumstances that led to Ms. complaint. Review of the account shows that Ms. was properly billed in accordance to the selected product. As a customer gesture, an additional 10% energy charge discount was applied to the account which led to an additional credit adjustment being applied to the account in the amount of $31.96. The customer also agreed to the terms and conditions of a Deferred Payment Plan ("DPP") to keep her account in good standing. No additional adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I've only been with Ambit for 4 months. When I signed up I was under the assumption I signed up for a FIXED RATE as I've always done but unfortunately they put me on a so called WHOLESALE RATE which is STUPID. My bill went from $189 to $293 to $692. I called in an uproar because this is highway robbery. I left the company but decided to come back within 3 days because I don't want this on my credit to now receive a bill in THREE DAYS for $1094. This is RIDICULOUS something needs to be done about these companies getting rich off of hard working people. No one has money to just give away. This is definitely PRICE GOUGING at it's best. I'll stay until my contract is up but I'll definitely tell everyone I know to stay away from Ambit and read the fine print. Don't trust distributors. If I could give -5 stars that wouldn't be enough. HIGHLY DISSATISFIED.���
Good Afternoon,
Ambit regrets any negative experience you may have experienced with Ambit and your current account product. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Ambit did not take my concerns seriously and did not resolve issue.
Ambit charged me through a variable rate based on surge pricing without letting me know! They explained that they emailed me about the surge dates, yet I have not received their emails. My bills with Ambit for 7 years were between 50-160 a month and this is the only time it is 450! Ambit did not take my dispute and concerns seriously and did not resolve this dispute, they did not value my 8 years customer loyalty and did not admit their inefficient communication communicating the surge days!
I am willing to pay 160 of this bill. The rest of the amount should be removed due to my lack of knowledge of this surge pricing!
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms that Mr. has been a customer of Ambit since 07/01/2013.
Records confirm that on 03/30/2019 the customer accessed account and processed a product renewal via his My Ambit Account ("MAA") using his login credentials for the account number referenced above.
Please find attached the contract documents the customer received and the Product Change Acknowledgement form that captures the customer's online activity. All documents can be accessed at any time by the customer via MAA under My Messages. Customers selecting the Ambit Wholesale Club product ("AWC") also have access to the AWC Frequently Asked Questions ("FAQ") document.
As you are aware, August 2019 was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoice:
On 09/11/2019, Invoice 128B9D7 in the amount of $443.16 due by 09/27/2019 was mailed to the customer. This invoice was for the service period of 08/02/XXXX - XX/03/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr., notifications were sent during the period of 08/07/XXXX - XX/21/2019. In addition, a high bill awareness notification was sent to the customer on 09/06/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records show that Mr. was contacted by an Ambit representative on 09/27/2019 regarding the account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also advised Mr. of the current available products should the customer complete a product change. Additionally, Mr. was advised of the available payment plan options. However, Mr. declined any of the available options.
Records reflect that on 09/28/2019, Ambit received a Drop Due to Switch transaction effective for the same day. As a customer service gesture, the customer's account was not applied with an Early Termination Fee ("EFT") due to services cancelling prior to the term expiration date.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $68.28 Mr. account is cancelled with a balance due of $405.64.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
I received a bill for the month of August to September which is a complete month bill for $915 plus
August to September is a complete month for my energy bill. My bill is normally between $179 to $290 a month. Now, over the summer I know that energy bill is subjected to be higher. My new bill stated $915 plus. -_-, I am very upset with Ambit energy. I have had problems with them over the years & they have never fixed the problem with billing or even answer the phone. I called Ambit energy & waited for 1 hour & 33mins. I was verbally threaten that If I do not make this new bill payment. It will appear on my credit. I hate this company for false business. Seems like this is a business to steal from you by jacking prices up. Misconduct & a complete trash of a company. Ambit is going threw many lawsuits due to the same problem. Liars!!!!!! Thefts!!!!
I have made my month payment & would like to have this corrected on my credit. I was verbally threaten that If I do not make this new bill payment. It will appear on my credit.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing an invoice increase. Please review below:
A review of the account shows that Ms. enrolled for services with Ambit online on 02/06/2019 for the service address referenced above. The customer enrolled under the Ambit Wholesale Club ("AWC"). Please note, the AWC is not a fixed rate product.
Contract documents sent to the customer at the time of enrollment reflect Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculations, 15-minute interval real-time pricing information will be used. Therefore, the price reflected on the contract documents may not be the price at the time of billing.
Customers selecting the AWC product also had access to the Frequently Asked Questions ("FAQ") document. This document provided further assistance with product details along with tips on how to track real-time prices and manage usage.
On 08/07/2019, invoice 070J1J2 in the amount of $232.93 due by 08/23/2019 is mailed for the service period of 06/27/XXXX - XX/29/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/06/2019, invoice 118H6C2 in the amount of $883.62 due by 09/23/2019 is mailed for the service period of 07/29/XXXX - XX/28/2019 billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please find attached the customer invoices which reflect the applicable data received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows the customer to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please note, Ambit proactively sent usage reduction email notifications such as the one attached to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of payment plan availability, if this option is needed. Ambit received a cancellation request on 09/28/2019 effective 09/30/2019.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance to the selected enrolled product. As a customer gesture, a 20% energy charge discount was applied which led to a credit adjustment being applied to the account in the amount of $97.92. The account is cancelled with a final balance due of $804.68. Ms. is encouraged to contact us should she need payment plan assistance.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Ambit Energy consultants signed us up for a Wholesale Plan with unethical practices. They sent an EFL w/average kWh charges,did not mention var rates.
My name is *** and my account number is AXXXXXXX and my family and I signed up with Ambit Energy with the impression that our EFL for 500kWh to 2000kWh with the highest usage at 11.5 cents. The consultant, Lindsay T., never mentioned that the Wholesale Plan was a variable plan where the rate changes every 15 min (per the operator when clearing up our August bill). Ambit Energy charged us $400.30 for our August bill when we used less wattage (~1964kWh) than the previous month at ~1975kWh at $202.34. When I called the company to get an explanation of the two bills, the representation told me that the wholesale plan that we were on had variable rates that change every 15 min. This was never mentioned by the consultant when she signed me up for this plan. I feel like I was persuaded to buy the plan b/c the consultant texted me with comparing our previous energy company bill with what they could offer from the "fixed" EFL sheet that was sent to my cell phone to show that their rates were lower. Again, never mentioning that the rates were variable EVERY 15 MINUTES. Well after being on hold for 1 + hours at a time to speak to a rep with Ambit x 3 days in a row and attempting to use their call back feature to set a time for them to call back of which they called 3 hours later than agreed, the rep stated that the payment didn't go through b/c the account number was missing from their system. So, I paid over the phone again explaining to her that I did not want to be charged twice. Well, I have attached my bill history which shows that I was charged twice and that $800.60 amount did not roll over to the next September bill. We had high hopes that September's bill would be less b/c the rep and our consultant said that it would go down, but feeling uneasy about the variable rate that I was talked into, we decided to cancel the plan and move on to another company b/c Texas says that we have the right to choose and we shouldn't have to feel uneasy about an electricity bill. Now our September bill comes in the mail and by "surprise" the bill is $596.47. $199 termination fee + $ 395.47 for a wattage use of 1957kWh. This includes a random $25.00 "miscellaneous adjustments" fee. On top of astronomical charges that this energy company is charging, this miscellaneous fee is unethical and unwarranted. Again, today 9/30/19, I am on hold to speak to a rep for hours at a time (from X:XX - X:XX pm) and having to give up because the hold never ends. There is no way we would be able to pay this amount in 10 days especially when we feel that the charges are bogus b/c the rates ultimately can't be confirmed by the consumer. It seems that Ambit just picks a rate, charge the customers, and sit back and get paid off of ripping consumers off. We are very displeased with this company's training for their consultants and horrible energy products offered to hardworking consumers.
I would like our bill to be reviewed by a supervisor before 10/09/19, remove unwarranted charges, credit the last bill with the overage paid on the August bill ($800.60) and make arrangements to pay a remaining fair price to completely sever ties with Ambit Energy and close this account. My cell is XXX-XXX-XXXX and I am looking forward to speak to someone who can assist with a smile.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over the rates and charges.
A review of the account confirms that Ms. signed up for services with Ambit Energy and processed an online enrollment on 04/16/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during her online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions ("FAQ") document. This document is also available for the customer to access and review at any time, by logging into her My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
Please review the following:
On 08/28/2019, Invoice 100G2E6 in the amount of $400.30 due by 09/13/2019 was mailed to the customer. This invoice was for the service period of 07/16/XXXX - XX/14/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
On 09/10/2019, Ambit received a payment in the amount of $400.00 via ACH and on 09/12/2019, Ambit received a Drop Due to Switch transaction effective for the same day.
On 09/13/2019, the payment received on 09/10/2019 in the amount of $400.30 was rejected(returned) due to "No Account/Unable to locate Account" (please see excerpt below:)
On 09/16/2019, Ambit received a payment in the amount of $400.30 via credit card-over the phone.
On 09/23/2019, Final Invoice 143D5K3 in the amount of $596.47 due by 10/09/2019 was mailed to the customer. This invoice was for the service period of 08/14/XXXX - XX/12/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh. As a customer service gesture, the Early Termination Fee ("ETF") that was billed to Ms. account was reversed and credited back to her account.
Please note, the above referenced invoices are attached for your review and the customer's invoices reflect the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Ms., notifications were sent during the period of 08/07/XXXX - XX/05/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option
is needed. Ambit does not have record of Ms. responding to these opportunities.
Records show that Ms. contacted Ambit via online chat on 09/03/2019 regarding her account status. The Ambit Customer Service Representative ("CSR"), advised the customer of the current available payment product plan options. The customer agreed and a payment plan was setup. Additionally, Ambit received a payment in the amount of $60.00 via credit card.
In response to not being able to reach Ambit, Ambit experienced increased service wait times as one of our Outsourcers, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with service calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Ms. complaint. A final review of the account shows that Ms. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $55.82. Ms. account is cancelled with a final balance due of $275.32. In response to Ms. feedback regarding her Independent Consultant, we have referred this complaint/information to our Field Compliance department for investigation.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Took 39 minutes and 42 seconds to speak with someone. I was on hold for over 39 minutes! That is horrible.
Took 39 minutes and 42 seconds to speak with someone. I was on hold for over 39 minutes! That is horrible. When I did speak with someone, she was very nice.
When I did speak with someone, I requested that my account be cancelled. So, just that my account actually gets canceled without fees. I was not told I would get any fees, but just making it clear incase.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over experiencing a high hold time. Please review below:
Ambit experienced increased service wait times as one of our Outsources, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with services calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Ms. complaint. A cancellation request was immediately submitted by an Ambit representative upon her request and was accepted with a cancellation date of 10/16/2019. Services will be cancelled with Ambit as of 10/16/2019 and no cancellation fee will be applied.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Was not charged the rate I was told
My contract was supose to be 8.8 a kilowatt but was charged 18 and when I trued to talk to somwone the call would not go through and then I got a chatgot charged early termination fee but they didnt honor the terms of the contract should have to honor contract hopefully we can get it resolved
I want this contract to be voided they didnt honor the agreement i was told a locked rate so they need to make the adjustments and the termination fee should not have been charged
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms Mr. signed up for services with Ambit and processed an online enrollment on 07/09/2019 for the Ambit Wholesale Club ("AWC").
Please find attached the contract documents sent to the customer during his online enrollment for services with Ambit which included the AWC product details and a link to the Frequently Asked Questions (FAQ) document. This document is also available for the customer to access and review at any time, by logging into his My Ambit Account ("MAA"), and it provides further assistance with product details along with tips on how to track real-time prices and manage usage.
August was a record month for real time energy prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoice:
On 09/18/2019, Invoice 139E9D5 in the amount of $567.37 due by 10/04/2019 was mailed to the customer. This invoice was for the service period of 08/08/2019 - 09/10/2019 and was billed at the applicable wholesale rate of $0.XXXXXX per kWh.
Please note, this invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
Additionally, Ambit received a Drop Due to Switch on 09/18/2019 transaction effective for the same day. As a customer service gesture, the Early Termination Fee ("ETF") billed to Mr. account was reversed and credited to his account.
The EFL reflects Energy Charges per kWh of $0.0327 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the North Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/07/XXXX - XX/06/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
In response to not being able to reach Ambit, Ambit experienced increased service wait times as one of our Outsourcers, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with service calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $82.43. Mr. account is now cancelled with Ambit Energy and has a remaining balance of $532.53.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
XXX-XXX-XXXX
Electric when up over 150%
I would like to find out why Ambitenergy raised my rates by 150% from the previous month. My 07/08/2019 to 08/06/2019 shows our energy charge of .XXXXXX cents per kWh, there is a note under the little bar chart saying "you paid for electric service this month is .109 cents per kWh. Our bill was $160.08, on of the highest we have ever had while on Ambitenergy.
My current billing period 08/06/2019 to 09/06/2019 shows our energy charge of .XXXXXX per kWh and that the average price we paid for electric service for the month was .247 cents per kWh. That is a very high increase for electric service.
When I called Ambitenergy for a reason why I was told it was to offset their cost from their providers. Now there was a note regarding PUC's ruling 25.475(d)(2)(a)(b). which allows providers to change on variable, fixed rate and indexed products under this ruling. I am a residential user, we normally average about 48-57 KWh per day. I did just check my meter and my kVa was 10.76, looking at the ruling it appears residential users are being charged a higher rate if they break the 10 kVa threshold? If that is the case then anyone with all electric service will be paying outrageous rates.
I was on a fixed plan, which by the PUC ruling supersedes any agreements made before Sep 1, 2019. I can see where with Smartmeters they (Electric providers) are given the green light by this ruling to hit consumers without any regard to price increase fairness. I find 150% a bit outrageous, some reviews I've read rates are over 200%. I had a very difficult conversation with the Ambitenergy operator Saturday.
The PUC has allowed the electric providers to treat Residential users like Demand meters for Commercial users. Most all electric homes can and will break the 10 kVa barrier which throws us into this outrageous billing.
I would like to know how they can do this to the consumers?
Good Afternoon,
Ambit regrets any negative experience you may have experienced with Ambit and your current account product. Please feel free to contact us toll free at 1-877-282-6248 for further assistance.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
Contacting customer service
I am unable to get in contact with Abmit's customer service dept. I am calling during their business hours and their automated system states they are closed. It is Friday, September 27, 2019,8:31 am. I have made several attempts at contacting their customer service dept.
Correct the issue, whether it be adjusting the automated service or correcting the business hours on the website.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over attempting to contact our Customer Service department. Please review below:
Ambit experienced increased service wait times as one of our Outsources, Intel IBO - Bahamas Call Center was directly impacted by Hurricane Dorian. The temporary closure of this call center created a shortage of customer service representatives. Ambit implemented alternate measures to help with services calls such as transitioning every available resource to assist with the calls. Ambit apologizes for any inconvenience this may have caused.
Ambit regrets the circumstances that led to Ms. complaint. Records show that Ms. was able to speak to an Ambit representative on 09/27/2019 and was provided account assistance. Ms. did not have further questions or concerns.
Should you have additional questions, please feel free to contact me directly at (972) 813-0396.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
Bill doubled more than twice with a lower energy consumption. Very unsatisfied exiting Ambit Energy customer after 8 years.
Energy services to my house was delivered correctly as I have been getting for the last 8 years I have been with Ambit Energy. To my surprise the bill went from an average $300 a month and a consumption of 2,845 KWh (July 2019) to my last bill $762.55 and a lower consumption of 2763.70 KWh. Ambit Energy only alleges that I signed up to wholesale plan but never warned me that charges could double or even triple. They just charged the amount without asking or warning. I cancelled the service because I moved to another house but I am completely disappointed with Ambit Energy's way of conducting business.
I would like Ambit Energy to adjust my bill to an amount that is reasonably with my monthly average bill in summer time. Billing me for more than double not only is a lack of consideration to my years of customer loyalty but a extremely reactive way of charging customers with no warnings and usage analytics whatsoever.
Document Attached***
Ambit Energy Bills July and August 2019
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over the rates and charges.
A review of the account confirms that Mr. has been a customer of Ambit since 10/27/2008. Records confirm that on 03/10/2019 the customer accessed and processed a renewal via his My Ambit Account ("MAA") using his login credentials for the account number referenced above. Please find attached the contract documents the customer received and the Product Change Acknowledgement form that captures customer's online activity. All documents
can be accessed at any time via MAA under My Messages. Customers selecting the Ambit Wholesale Club product ("AWC") also had access to the following document, Frequently Asked Questions ("FAQ").
As you are aware, August was a record month for real time prices due to extreme temperatures in Texas. The AWC product allows customers to pay real time rates for energy which have been historically below the average retail rate offered to customers on standard product plans in the industry. Due to record high temperatures we experienced in August, customers will see their highest bills of the year.
The complaint references the following invoice:
On 09/09/2019, Invoice 122C1A3 in the amount of $762.55 due by 09/25/2019 was mailed to the customer. This invoice was for the service period of 08/06/XXXX - XX/30/2019 and was billed at the applicable wholesale rate of 0.XXXXXX per kWh.
Please note, the invoice is attached for your review and the customer's invoice reflects the applicable data as received from ERCOT at the time of billing. As is customary industry practice, smart meter data and wholesale pricing information is subject to change.
The EFL reflects Energy Charges per kWh of $0.0395 with the explanation that the price will vary depending on the ERCOT market and factors utilized for price calculation, 15-minute interval real-time pricing information will be used. In addition, the EFL informs the customer that the price listed is an average energy charge based on the Houston's Load Zone's most current historical data from the 2018 service period, therefore, the price reflected on the EFL may not be the price at the time of billing. Please note that the historical data that is used will update accordingly each time we receive information from the "Independent Market Monitor".
Please note, Ambit proactively sent usage reduction email notifications, such as the one attached, to our AWC participants advising of ways to reduce usage due to the increased electricity demand during the high temperatures. These pre-emptive email notifications were sent to customers, to keep them informed so that they could take initiatives to control their usage. Specifically, for Mr. notifications were sent during the period of 08/06/XXXX - XX/21/2019. In addition, a high bill awareness notification was sent to the customer on 08/29/2019. This notice also informs the customer of the payment plan availability, if this option is needed. Ambit does not have record of Mr. responding to these opportunities.
Records reflect that on 08/28/2019, Ambit received a Drop Due to Switch transaction effective for 08/30/2019. Please note, as a customer service gesture customer was not applied an Early Termination Fee due to services cancelling prior to the term expiration.
Records show that Mr. contacted Ambit on 09/24/2019 regarding the account status. The Ambit representative advised the customer of the details of the AWC. The Ambit representative also advised Mr. of the current available products should the customer choose to reenroll for services with Ambit and available payment plan options; however, Mr. declined any of the available options. Additionally, Ambit received a payment in the amount of $762.55 via credit card.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was properly billed in accordance with the product plan's EFL using the available ERCOT data at the time of billing. As a customer service gesture, a 20% energy charge discount was applied to the account which led to a credit adjustment in the amount of $127.74 Mr. account is cancelled with a credit balance of $127.74. This refund amount will be sent to the customer within the next 7 business days.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Elizabeth ***
Regulatory Compliance Specialist, Ambit Energy
214-270-1788
I wish I could give negative stars. This is a joke. If you call you are put on infinite hold but if you leave a call back number your phone rings as soon as you hang up. The website sucks and if you pay online you better make sure the info is completely correct before you move forward. There is no verifacation page they just charge you. If you try to change a payment made with your bank account they tell you that they cannot cancel a payment that hasn't processed? That doesn't even make sense. Horrible customer service and overpriced to go with it. DO NOT USE AMBIT ENERGY!!
Good morning,
Ambit regrets any negative experience you may have encountered with Ambit and the customer service wait time you experienced. Please note, Ambit implemented alternate measures to help with service calls. Please feel free to contact us back toll free at 1-877-282-6248 for further assistance.
Sincerely,
Elizabeth
Regulatory Compliance Specialist