Ambit Energy Holdings Reviews (%countItem)
Ambit Energy Holdings Rating
Address: 6555 Sierra Drive, Irving, Texas, United States, 75039
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Great quick customer service! My roommates and I have been using Ambit for a few years and they always provide competitive rates compared to other providers and top notch customer service. Thank you Ambit Energy!
I've been getting free energy for over 2 years with Ambit Energy! I referred 15 people as customers and Ambit has been sending me about $100 a month in free energy! Doesn't get better than this! A+
Hello Mr.,
We thank you for participating in our referral program, and we are excited to see it paying off for you. Please do not hesitate to contact us at X-XXX-XXX-XXXX should you ever need assistance.
Sincerely,
Paul C
Regulatory Compliance Specialist
I would like to know why does the billing due date continue to move each month when in fact, I've had the same billing date for months now. I am on a fix income and do not get my disability check until the 3rd of the month. I've called several times and spoke with the following representatives: On 01/22/19 at 5:12pm spoke with Tatianna, she informed me that there was a five day grace period after the due date, and still I would be charged a 10.00 late fee. she also said the I would forfeit my standard deposit. So where is the grace period? Nevertheless, That's a conflict of payment. I have never been late paying my bills, and its always been payed on the 3th of each month. I still was confused about this issue and called again, this time I spoke with Andrew on 01/23/19 at 10:58 am, I explained my concerned about the due date constantly changing and he gave me his supervisor her name was Veronica. She said the due date has changed because of the meter reading day, when I reviewed prior bill, they were all constant with the date of the 14th-17th. But with January billing cycle it state that the meter reading was done on the 13th and the bill is due on the first. How does the billing cycle get changed to the first of the month in a matter of a month, and late fees applied, when I'm on a fix income and do not have the extra funds to apply to late fees.
Product_Or_Service: Electric bill
Account_Number: A-XXXXXXX
Other (requires explanation) I would like for this company to readjust my billing cycle according my income statue that comes monthly on the 3rd of each month. I respectfully request not to be charged a late fee of 10.00 and apply the 5 day grace period that Tatianna informed me of.
A review of the account confirms that customer *** started service with Ambit on 5/2/18, and according to Oncor Electric, the company that owns and reads the customer's meter, the customer's monthly meter read date falls on or around the 15th of each month. Please note, the actual meter read date can fluctuate monthly as the company does not perform meter reads on weekends or holidays.
Please see below and note that the customer's monthly meter read dates have consistently fallen on or around the 15th of each month.
Additionally, please note, as a result of the customer's meter read date(s), their monthly invoice due dates falls within the customer's desired date based upon her ability to submit payment. Our records confirm that Ambit representatives did provide the customer with our policies on late payments and the subsequent fees associated with them, however, we show no record of the customer being assessed a late fee or $10.00 disconnect notice fee during their tenure with us.
Ambit respectfully contends that we do not set the customer's meter read dates, as that functionality is owned by Oncor Electric, who owns and maintains the meters. Ambit does have payment assistance programs, payment extensions, and payment arrangements available to customers upon request, and we will be happy to work with the customer to ensure that she says eligible to receive her security deposit back after twelve months of consecutive on time payments.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Ambit refuses to force their meter readers to read the meters in a timely manner and have consistently charged me late AND disconnect fees EVERY SINGLE MONTH. I started service with
Ambit on 17 April 2018. This should cause my bill to cycle every month from the 17th through the 16th, with due date being on or about the 15th of the month. However, due to inconsistent scheduling of meter reading (so customer service tells me), I am at the mercy of the TDU and their meter readers. I have paid my bill every single month without fail and still am being charged almost $17 extra a month EVERY MONTH. I was advised that if I were to sign up for automatic drafts that I would have a set due date every month, but that's not advisable due to my husband's pay checks not always deposited on the same dates every month.
Product_Or_Service: Electricity Utility
Account_Number: AXXXXXXX
Billing Adjustment I want the late AND disconnect fees for each month that I was charged those fees returned to me or credited back to my account and I want my date of being able to get my deposit back reset to the original date it should have been available to me. I also would like a firm due date every single month without being forced to sign up for automatic payments.
A review of the account confirms that customer *** enrolled for Ambit service on 4/17/18, with service starting on 4/20/18. Please find attached the Welcome Packet that was mailed to the customer prior to the start of service, as it contains Ambit's Terms of Service and Plan Disclosure.
Please note, Ambit disclosed in the Terms of Service that a $10.00 fee would be assessed for the issuance of a disconnect notice, as well as a late payment penalty for delinquent or past due balances. Please find excerpt below.
Additionally, please note, Ambit disclosed that all bills will be due sixteen (16) days after issuance, and that bills will be deemed past due at the close of business on the day the bill is due. Please see below.
Please find attached a copy of the customer's meter read dates and note, Ambit does not own or maintain the customer's meter. Nor do we have control over the customer's meter read date. That functionality belongs to Centerpoint Energy, who owns and reads the customer's meter on a monthly basis.
Below you will find the customer's meter read history highlighted. Please also note, the read date could fluctuate monthly due to Centerpoint not performing this task on weekends or holidays.
The above screenshot shows that Ms. meter reads were consistent, as you must account for weekends and holidays.
Additionally, please find attached the customer's billing and payment history. The payment dates have been highlighted to reflect the proper and accurate billing of the disconnect notice, which is only assessed when the payment is received after the invoice due date.
Ambit respectfully reiterates that Ms. has been properly billed from Ambit upon receipt of her consumed usage from Centerpoint. Records confirm that Ms. meter read dates are consistent and billed on a one-month cycle.
Ambit also respectfully reiterates that the late fees and disconnect notice fees were properly disclosed prior to being assessed in the customer's account.
As such, no refunds are warranted at this time. Feel free to contact me should you have additional questions.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Keeps generating incorrect bills and will not take responsibility on getting the issue fixed.
Ambit has no type of organization. They keep sending me incorrect bills of $200 + when my bill is only around $80 average. I have talked to them multiple time in regards to this issue and they are never able to fix it. I have been told that every time I get a bill I must call to confirm my balance.
I am wanting to get out of my contract that ends in April because it is absurd that they can not get my account up to date. I have asked them to please waive the disconnection fees due to their lack of attention on the issue and they refuse and say they are working on the problem.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over invoice received. Please review below:
A review of the account shows that Ms. is currently enrolled for services with Ambit under the Lone Star Plus 12-month term tiered product. This product term has an applicable early termination of $199 should the customer cancel services prior to the term expiration.
Records show that on 01/22/2019 Ms. contacted Ambit regarding the current invoice reflecting an alternate amount due. Ms. was informed of the current billing details and the account information was submitted to our billing department for review and correction.
Ambit regrets the circumstances that led to Ms. complaint. The customer's billing details have been corrected and a corrected invoice has been sent to the customer on 01/29/2019. In addition, the customer has the ability to view the corrected billing details on her online My Ambit Account ("MAA"). An applicable early termination fee will apply should the customer cancel services prior to the term expiration.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
Ambit is now claiming they have adjusted the bill to the correct amount however I am still being charged a balance forward. I would be okay with this if this was the first time but it is not it's the 3rd time and every time I call they tell me the same thing "we have submitted a ticket to get it corrected" however this the first time it get somewhat corrected. The above response is not accurate as well because the online account never shows the correct amount or the correct payment history. It seems as though Ambit is doing a poor job of generating their information and that is not something I should have to deal with on monthly bases as a customer. In one of my past conversations I was told to call every month to confirm my total however that is not acceptable. Why should I have to call to get the correct amount when I should be notified of the correct amount from the start. It took me coming to the Revdex.com for them to semi correct the error that's ridiculous. Can someone explain how any of the attached information makes sense?
In reference to Ms. additional information received, the account billing history has been updated to reflect corrected balance. This information is also now visible in the customer's online account. On 02/04/2019, invoice 764J5E9 in the amount of $43.06 due by 02/20/2019 was sent to the customer (attached). This invoice reflected a correct balance due to which the customer made a payment on 02/11/2019. The account currently reflects a current balance of $0.00. The customer does not have a current balance due. Ambit regrets the circumstances that led to Ms. complaint and apologizes for the time it has taken to correct along with any inconveniences this *** have caused.
Unethical business practices. False statements to customers and potential customers.
Ambit was my electric energy supplier where my contract was up 12/6/18. The contract states you may cancel the contract at any time without penalty. I called Ambit on 11/27/18 to cancel my account since I was going with a new electric supplier. They stated they noted the cancellation but they could not contact my electricity supplier, National Grid, regarding the cancellation since and stated my new supplier would need to contact National Grid that they are my new supplier. The new electricity supplier did so but National Grid could not make the change since Ambit never contacted them with my Ambit cancellation request. I called back Ambit and they stated they do not have to contact National Grid and I replied that National Grid states Ambit needs to send them a cancellation. I requested Ambit send me by mail or email confirmation of my cancellation and they refused to do so. I feel as if I'm being held hostage by Ambit. They will not cancel my account after two months of trying. They raised my rate to.18 per kw and I feel as if there is no way out since they have refused to forward my cancellation request to National Grid. Please everyone, be aware of this business.
Refund me the difference in the energy supplier cost you charged me after I canceled on 11/27/18
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over a cancellation request. Please review below:
A review of the account shows that Ms. enrolled for services with Ambit for residential National Grid account number XXXXXXXXXX for the service address referenced above. On 11/03/2018, a product notification was sent to the customer regarding the current product enrolled in. This served as notification to the customer that her product was about to end and informed of ways to complete a product update.
Records show that on 11/27/2018, Ms. contacted Ambit regarding the current products available. Ms. did not agree to the current products available and informed the Ambit representative that she would be signing up with an alternate provider. The Ambit representative informed the customer that a cancellation request would be received upon her enrollment with the new alternate supplier.
Ambit did not receive a cancellation request nor a product update request, therefore, the account transitioned to the Bay State Select variable product. Please note, prices are subject to fluctuate with this variable product.
Records show that Ms. did not contact Ambit until 01/15/2019 to request a cancellation of service. The Ambit representative immediately submitted a cancellation request that was accepted with key date of 02/07/2019 (please see excerpt below):
Ambit regrets the circumstances that led to Ms. complaint. Ambit did not receive a cancellation request on behalf of new supplier. A cancellation request was submitted upon contact with the customer on 01/05/2019. As a customer gesture, a cost comparison will be completed upon receipt of final usage for the time under higher rate compared to the previous product. Any refund amount due will be sent to the customer. Please note, there is no applicable cancellation fee.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Ambit for your detailed explanation and also the consideration of the comparison price match mentioned above. You mentioned above..."The Ambit representative informed the customer that a cancellation request would be received upon her enrollment with the new alternate supplier". National Grid informed me that that statement is not true. It is the responsibility of the current supplier to send them a cancellation request and not the incoming one. My new supplier did try to activate with National Grid but National Grid could not accept since Ambit had not cancelled with them. In other words, suppliers are not able to "bump" other suppliers off an account without the current supplier sending in a cancellation to the energy company. I even tried to cancel Ambit off my account with National Grid and they could not do unless Ambit sent them a cancellation. Please advise customers going forward that new suppliers do not have the ability to cancel a supplier from an account. Only the current supplier has that ability. This information was provided to me by National Grid. Thank You.
In response to the additional information supplied by Ms., a cancellation request was submitted to the utility National Grid that has been accepted to take effect as of 02/07/2019. A cost comparison will be completed upon receipt of final usage for the time billed under higher rate and any refund amount due will be sent to the customer. Please note, there is no early termination fee for the account cancellation.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Ambit. Of course there would be no cancellation fee since I contacted Ambit on 11/27/18 and stated I was switching to an new supplier and my contract with Ambit would expire on 12/9/18. At that time, Ambit should have sent a supplier cancellation notice to my utility company (National Grid) so my new supplier could be activated. Unfortunately, Ambit did not send this notice to the utility company so my new supplier could not be activated. It was not until I received my electric utility bill, at the beginning of January, that I realized Ambit was still listed as my supplier. I appreciate that you will refund me the difference in my higher supplier costs but just wish I did not have to go through this for 2 months to get it right. If Ambit had sent a cancellation notice to my utility company back on 1/27/18 when I informed Ambit of the new supplier, all would have been well. I truly don't want others to go through this.
Six months ago I switched my gas provider from NISPCO to Ambit Energy. My contract was up 01/10/2019 and I called and canceled on 12/26/2018. Ambit Energy has not canceled and is giving me some excuse that NIPSCO has rejected the request to drop service. NIPSCO has confirmed with me this is not true and that Ambit Energy is lying. Ambit Energy is doing this so that now they can drag out my service and since there is no contract I am paying double the rate from .38 cents a therm to .60 cents a therm. Ambit Energy refused to allow me to conduct a conference call with NIPSCO to get this resolved because they didn't want to get caught in the lie they are telling. Ambit Energy is also using their customers to sell this product and lying about NIPSCO rates, telling people they are much higher than they really are.
Product_Or_Service: Gas
Order_Number: AXXXXXXX
Other (requires explanation) I want Ambit Energy to cancel my service as requested on 01/10/2019 or immediately so that I can be switched back to NIPSCO.
A review of the account confirms that customer Carl *** enrolled for Ambit service on 6/18/18, with service starting on 7/10/18.
On 12/26/18, records confirm that Mr. contacted Ambit to request a cancellation of his account, and the order was submitted on his behalf the same day. Records also confirm that Ambit received a notice that the order rejected on 12/26/18. Please see below.
On 1/10/19, records confirm that a second cancellation request was submitted on behalf of the customer. This transaction also rejected, as shown below.
Please note, I personally reached out to Mr. today to apologize for the delay, and to confirm that a transaction specialist has sent another drop order and is monitoring the account to ensure the cancellation date is accepted.
I also confirmed that, upon receipt of his final usage, Ambit will conduct a cost analysis to ensure that he did not pay more in Ambit charges than he would have paid to NIPSCO for the service period(s) affected by this delay. I confirmed that, should the analysis lead to a refund due to the customer, then a check will be expedited to him.
Mr. understood and confirmed that he will await the results of the analysis.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Was switched to a higher rate plan. Called to switch back to savings plan. They waited another full billing cycle. Being charged almost double!
Called customer service on Dec 10, 2018 to change my rate. On January 5, 2019, I was charged 2,460.00 kWh @ 0.1232/kWh for a total of $303.02. This is double the rate of the plan I requested. I have now cancelled my contract with these thieves. My account number is AXXXXXXX.
Refund of $150.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over experiencing an increase in invoice. Please review below:
A review of the account shows that Mr. enrolled for services with Ambit for residential PPL electric account number XXXXXXXXXX for the service address referenced above. The customer was a participant in Ambit's Guaranteed Savings Plan ("GSP"), which is a variable price plan designed to save the customer a minimum percentage annually over their incumbent supplier rates for a consecutive 12-month period. If the customer does not save, they are refunded the difference. Please note, there is no cancellation fee associated with this month-to-month product.
Records show that on 01/30/2018 and 02/14/2018, documents were sent to Mr. regarding the current product enrolled in. These documents served as a notification to the customer that his GSP product was about to end. The notice also informed the customer of options to complete a product change if desired. In addition, product notifications were also sent via email.
Ambit did not receive a response from Mr., therefore, the account transitioned to the Keystone Select variable product. Please note, this product does not have any guaranteed savings.
Records show that the customer contacted Ambit on 12/10/2018 and completed a product update to the GSP once more. The Ambit representative informed the customer of the renewal timeframe of 1-2 billing cycles. In addition, as a customer gesture, the customer was granted a one-month re-rate.
Ambit received a cancellation request on 01/11/2019 with an effective cancellation date of 01/16/2019 (please see excerpt below):
Please note, the previous re-rate adjustment resulted in a refund credit in the amount of $150.01 that was submitted and applied on 01/10/2019.
Ambit regrets the circumstances that led to Mr. complaint. Ambit respectfully contends that that customer was properly noticed prior to the discontinuance of their original product. A courtesy one-month re-rate adjustment was granted which led to a credit in the amount of $150.01, therefore, no further adjustments are warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund they gave me was from the billing cycle for November 8 to Dec 8. When I called them on Dec 10 to switch me to a savings plan, the very nice lady on the phone told me it could take up to a billing cycle, but not to worry because on January 8, PPL (local ele supplier) will have gotten the re-rate and adjust to around 7c per kw. Lied to me, it was not changed and ended up paying 13c per kw. Bad, shady business practices. Funny thing is when I called PPL, they were able to switch me within 1 business day to get me to an appropriate energy price, and not a price that gouges there customers like Ambit. Basically, to reiterate, Ambit, and specifically the lady on Dec 10 did not follow up with her word on changing me back to a savings plan. I have been overcharged for months. Social media also confirm the same thing about Ambit. Revdex.com, you need to put a warning on your site about Ambit. I'll be sure to leave an appropriate review about them on your site and others.
In reference to Mr. additional information received, the customer was granted a courtesy re-rate for one billing cycle which resulted in the adjustment of $150.01 for billing period 11/05/XXXX -XX/05/2018. On 12/10/2018, Mr. complete a product update to the GSP once more and was informed of the timeframe of 1-2 billing cycles to be effective. New product was scheduled to take effect on 01/08/2019. Ambit received a cancellation request on 01/11/2019 to take effect as of 01/16/2019.
Ambit regrets the circumstances that led to Mr. complaint. Ambit respectfully contends that that customer was properly noticed prior to the discontinuance of their original product. A courtesy one-month re-rate adjustment was granted; therefore, no further adjustments are warranted.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this resolution. Ambit customer service rep on December 10th blatantly lied to me. She assured that my bill would be adjusted on the next billing cycle. She even gave me the date of January 8th, and assured me since PPL takes the reading then, my new rate will go into effect. Please pull the tape from December 10th and listen to it. Let Revdex.com listen to it. There is a reason why you have so many negative reviews. I am not just one upset customer. Many customers as I have read online have fallen prey to your business practices.
I signed up with them at .0572 cents a kwh. Upon review of my billing after several months, I found out I was being billed at .0972 cents a kwh. When I called to get this corrected I was told they would submit it and I should receive a check in 2 billing cycles. It is now 3 billing cycles and I have not received my refund check. When I checked my billing again, I am still being billed at .0972 cents a kWh. I called to see what the issue was. My first call was within the first 9 days of October. They did not submit my request until November. Then found out 1/2/19 when I called they had submitted it wrong the first time and resubmitted it 12/18/18. And I was told I would have to wait 2 months before they would issue me a refund check! This was their mistake in the first place and still have to wait. What a joke! I will be taking my business elsewhere!
Hello Ms.
We apologize for the error and the delay. Your refund check was mailed today. Feel free to contact us toll free at 1-877-282-6248 for additional details.
Sincerely,
Paul ***
Ambit Energy Corporate office
So this is the second time in which I encounter a problem with this company and they over charge me. I honestly think that they are taking advantage since it is cold outside and honestly think they overcharge me. First of I live on my own and I am hardly ever home and keep the heat on at 70 degrees. And have done the same for the previous month. Somehow my energy bill went from $155.89 to $498.28. I do not have Christmas lights or anything and I am always working or out running errands. I seriously just sleep there and that is about it. Last year I tried to talk to someone to make sure that I am getting charged correctly and they did not want to check or help I had to pay the full $500. And this year they are doing the same. Not mention my house is only about 1300 sq ft. I do not live in a mansion for my bill to be this high. As much as I hate to do this because I know it will affect my credit and I have a good standing with all my accounts. I will not let them steal from me anymore and just go to a different electricity company. My mother switch electric companies for the same reason. She has Christmas lights and keeps her heater on a whole lot than I do and her last bill was just $118 with another company. Not to mention her house is a lot bigger too.
Product_Or_Service: Electric Company
Other (requires explanation) All I want is for the company to lower my bill to what it was the previous month and stop advantage the fact that its cold outside and increase my bill.
A review of the account confirms that Ms. was billed at her agreed upon contracted rate for actual usage consumed as reported by *** Electric, the company that owns, maintains, and reads her meter on a monthly basis.
On 11/12/18, records confirm that Invoice - *** (attached) was issued to the customer in the amount of $155.89. The invoice reflects actual usage consumed (1306 kWh) as reported by Oncor electric. The invoice was also billed under the contracted Lone Star Plus 12 plan which is a tiered plan with rates that fluctuate as usage increases. Please find plan excerpt below, as well as the documentation mailed to the customer upon plan renewal in April 2018.
On 12/21/18, records confirm that Invoice - *** in the amount of $498.28 (attached). The invoice reflects actual usage consumed (3692 kWh) as reported by *** Electric. As a result of the increased usage, the tiered rate structure was affected. Please find excerpt below.
Records confirm that Ms. contacted Ambit on 1/18/18 to dispute the validity of her meter, and a meter test was requested on her behalf the same day. Please see below.
*** advised us on 1/24/18 that the meter and its readings were functioning properly.
On 1/21/18, records confirm that Ambit received a notice of cancellation for this account, with service cancelling the same day. Please note, we show no record of a billing dispute or call from the customer regarding a high bill prior to the cancellation of service.
Ambit respectfully reiterates that Ms. was properly invoiced in accordance to the plan she selected. Additionally, records confirm that the usage reported was actual as stated by Oncor Electric.
As such, no re-rate adjustments are warranted at this time.
Sincerely,
Paul ***
Regulatory Compliance Specialist
Ambit energy offered 9c kwh for electicity, without notice of contract changing raised the rate to 18c kwh, doubled my bill since July.
Ambit Energy told us they mailed letters to us to notify we never received the letters and we are looking for a refund difference in rate.
Refund.
A review of the account confirms that customer *** was properly noticed, in writing, prior to the expiration of their fixed-rate term plan. Please find below a timeline of activity regarding the customer's complaint.
7/11/17: Records confirm that Mr. enrolled for Ambit service under the Bay State Select 12 Month Term plan with a fixed rate of $0.0900. Please find attached the corresponding contract documents and plan description that was mailed to the customer prior to the start of service.
7/21/17: Service started.
6/16/18: Records confirm that a renewal letter was mailed to the customer, at the address provided in this complaint. The letter, which is attached for your records, advised the customer that their plan would expire if not renewed by 7/20/18.
7/23/18: Ambit did not receive a request to renew, nor do we show record of the letter being returned. As a result, the plan expired and transitioned to a variable product plan with rates that can fluctuate monthly.
12/18/18: Records confirm that Mr. spoke with an Ambit representative regarding his current plan, and the above listed timeline of events were provided to him. A new plan was offered to and declined by the customer. Instead, Mr. requested a cancellation of service and the order was submitted on his behalf the same day. Service cancelled the same day.
Ambit respectfully reiterates that Mr. was noticed, in writing, prior to the expiration of his term plan. As such, no re-rate adjustments are warranted at this time.
Sincerely,
Paul ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, *** called on 12/18/18 that was the first time he became aware of the increase in this plan he was told by your company that you would notify him when the contract is about to expire. We never received any documentation from your Company stating about the increase please proof that we did receive these letters, did your Company mail certified letters if so please provide copy of signature otherwise can you provide any information that we received these letters. We request refund for the difference starting the change in the contract.
Ambit does not send their renewal letters and contract documents via certified mail; however, we reiterate that we show no record of the customer's letter being returned to us as undelivered.
Additionally, please find attached the documentation from the customer's enrollment, where they selected a product plan that disclosed itself as being a 12-month plan. Please find excerpt below.
On the attached enrollment consent form, please note that the link to the plan's Terms of Service and Disclosure Label were made readily available prior to completing the order. Please see below.
Please note, we show no record of the customer contacting Ambit regarding high rates and / or bills until a cancellation of service was requested on 12/18/18.
We respectfully reiterate that Ambit did not receive a request to renew, nor do we show record of the renewal letter being returned. As a result, the plan expired and transitioned to a variable product plan on 7/23/18.
As such, the customer was correctly billed throughout their tenure with Ambit as we properly disclosed the nature of the plan prior to the customer establishing service with us, in addition to the renewal letter that was mailed and attached for your records.
Sincerely,
Paul ***
Regulatory Compliance Specialist
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not notified by Ambit as we were told by the customer service department, before increasing rates they would notify us what never happened and we did not notice the increase till December because we were under the impression that the company would notify us of the change, therefor we need to get paid the difference. We never received the letter and they can not proof this it could have been lost in the mail, Refund please,!!!!!!!!!!!!!!!!!!! Do not make promises to your customers you can not keep.
I have been a customer since 2013 I have never had a problem. My service provider is PP&L who does the billing and delivery. If I have a billing discrepancy I call my incumbent PP&L. As for the energy side Ambit has always had competitive pricing. No complaints here. Great company!!!
Hello Ms.
We thank you for your patronage and are happy to hear that you are having a positive experience with us. Should you ever need assistance, do not hesitate to contact us toll free at X-XXX-XXX-XXXX.
Sincerely,
Paul ***
Regulatory Compliance Specialist
For more than 4 years I have been accumulating points to have the vacation of my dream as your company promised. Now not only your company is not honoring what I was promised by not providing me the vacation when is requested, but when I try to complaint or provide my feedback your employees hang up the phone on me.
Hello Ms.
Ambit regrets that you had a negative experience with us, but are thrilled that you were ultimately able to select a travel package. Should you require additional assistance, please do not hesitate to contact us toll free at X-XXX-XXX-XXXX.
Sincerely,
Paul C
Regulatory Compliance specialist
Ambit Energy
Ambit... is just a bad company... it is charging two bills at the same... what kind of service... is that for my elderly father on a fixed income... and it is true... they do take forever to get a response to one's question...
Hello Mr.
We regret that you had a negative experience with us, and would like to speak to you further to clarify any questions you may have concerning your father's billing. Feel free to reach out to us tool free at your earliest convenience at X-XXX-XXX-XXXX.
Sincerely,
Paul C
Regulatory Compliance Specialist
XXX-XXX-XXXX
The middle of making a payment their website crash and a payment was submitted with my account information not being fully typed I contacted customer service and they told me well the payment was already the payments when process there's nothing they could do if it gets rejected I'm going to have a $25 returned check fee and there is nothing they can do about it they're not willing to offer credit they're not willing to take ownership of the website crashing they basically told me it was my fault that this happened and there is nothing they could do about it so now I'm not only going to have a $25 returned check fee since the electricity bill is going to be due late soon I'm going to also have a late fee charge on top of that so it looks like this is how they make their extra money by scamming people with a website that takes 2 minutes to load already and then it crashes but they don't take ownership for the crash of the system this is a terrible company I asked people to look at this and to make their own judgement but go with a bigger company
Hello Mr. We regret that you had a negative experience with us and would like to further discuss. Please contact us toll free at your earliest convenience at 1-877-282-6248 to see how we can assist you with this situation.
Sincerely,
Paul C
Regulatory Compliance Specialist
Ambit Energy
Lies... I have called 4 times, requested a Supervisor or requested someone from complaints. Each representative says there is no number for complaints someone will contact you the next day. Never been contacted. Now waiting to hear for someone to take care of my issue. I just pay the bill to avoid disconnection. Now I have a higher bill for not paying on time, a 10 disconnection letter and 6.50 late fee. Is this fair, this is how you steal from your customers? Do choose Ambit go with TXU!!!
I was fraudulently signed up for Ambit Energy service.I already had service and didn't need or request anything from this company.I got the exact dates from Con Edison, in which Ambit took money from me. I was treated horrible when I contacted them to get my money back. I last spoke with I believe a manager, name Isreal who was going to help me be reimbursed the correct amount they owe me, which is 1,879.88;he decided he won't help me after I explained one of employees Erica, got nasty with me. It's crazy how this company do business, I was basically robed without gun.
Account_Number: AXXXXXXX
Refund I will like my money back ASAP which is $1,879.88; for the dates may 2012 all through March 2015. It's been a long time of me trying to resolve this matter. I should even be compensated for all of this stress I'm going through.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In her complaint, Ms. is expressing concern over having her services enrolled with Ambit without authorization. Please review below:
A review of the account shows that Ambit received an online enrollment on 04/03/2012 for residential ConEdison account number XXXXXXXXXXXXXXX for the service address referenced above. Records show that contract documents were sent on 04/05/2012 which contained our Terms of Service and Right to Rescind information. Please note, there is no record of the customer contacting Ambit regarding an enrollment dispute or request to rescind.
Records show that Ms. did not contact Ambit until 01/30/2015 to request a cancellation of service. The Ambit representative immediately submitted a cancellation request that was accepted to take effect on 03/10/2015. Ms. was also informed of the above and of the cost analysis to be completed.
Ambit regrets the circumstances that led to Ms. complaint, however, we respectfully contend that Ambit had no reason to believe that the enrollment was invalid for the service address referenced above. A cost comparison was completed comparing Ambit rate vs Incumbent rate for the life of the account which resulted in a refund check in the amount of $160.34 that was sent to Ms.. Further review of the account shows that the cost comparison was processed correctly, therefore, no further refund is warranted.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
Ambit cancelled rewards program. Would like to donate my points to local charity. They are rejecting my request
Back in February 2018 I received a letter sent to my home address. The letter was sent by Ambit Energy.
The letter they sent did not mentioned at all the changes they were applying. Just mentioned that changes were coming and I needed to take action within 14 days to get out of the contract expiring in Oct 2019. Should I wish to do it.
I Decided to take a look at the changes around June 2018.
n that call, I learned that AE arbitrarily was raising the prices and cancelling the rewards program.
I can't do much now about the prices raised at this point.
About the rewards program they are forcing us current users to use the rewards points by the end of 2018 or face losing the totality of the points.
However, I had been planning to take summer 2018 vacations since last year and my 2018 vacation was totally scheduled already. So, I request them to allow me to use my rewards points in 2019.
They denied me the opportunity. So, I told them I wished to donate my rewards points to a local charity.
They gave the phone number of the Ambit Travel agency. But couldn't do anything to help me donate the reward points.
So, I called AE back and they told me they can't donate cash and all I could do was to donate whatever trip I can afford with my reward points.
.By I am not satisfied with that answer.
A local charity will be able to benefit a lot more by using the cash than collecting a bogus trip not needed.
So, I want them to donate the cash instead.
I would like to donate it to:
Catholic Charities of Dallas
Name of the account is: ***
Account Number AXXXXXXX
Total rewards points: 63,292
Cash value equivalent: $632.92
Wish to donate the cash value equivalent to Catholic Charities of Dallas or Send a refund check of $632.92 to my home address to myself
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer ***. In his complaint, Mr. is expressing concern over a refund request. Please review below:
Records show that Mr. is enrolled for services with Ambit for the service address referenced above. A notice was sent to Mr. on 12/28/2017, informing him that our Travel Rewards Program would be ending and deadline for redemption. Please note, option of exchanging travel reward points for monetary value is not available nor has been offered.
Records show that Mr. contacted Ambit on 08/01/2018 inquiring on the option for exchanging travel reward points for monetary value. Mr. was informed that the travel reward points could not be exchanged for monetary value. In addition, Mr. was informed that he could redeem the travel rewards for a travel package that he could give as a gift to an alternate individual.
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account shows that Mr. was sent notice in 2017 informing of the travel rewards points ending and deadline to redeem as of December 31, 2018. Mr. has previously been informed that the travel reward points cannot be redeemed for monetary value, therefore, no refund check is due nor will be issued. I attempted to contact Mr. to assist with any further concerns and there was no response. A voicemail was left asking him to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
I'm filling a complaint about Ambit Energy, I believe I've been overcharged. Two months ago I was paying $40 a month, now my bill comes for $150.
I only have one appliance at home, the fridge, and live by my self , I spend 12 hours away from home every day, they said it's brood my USAGE, but it makes no sense.
I like to get my money back.
Ambit Energy ("Ambit") received a complaint from the Revdex.com regarding customer
***. In his complaint, Mr. is expressing concern over a high invoice received. Please review below:
A review of the account shows that on 11/08/2018, invoice *** in the amount of $158.71 due by 11/26/2018 is mailed (attached). This invoice reflects an actual usage reported of 1,156 kWh by the Transmission and Distribution Utility ("TDU") Centerpoint billed at the applicable rates for service period of 10/12/2018 - 11/06/2018.
Records show that Mr. contacted Ambit on 11/14/2018 regarding the high invoice received. The Ambit representative informed the customer of the billing details referenced above. In addition, a meter test request was submitted per the customer's request and sent to the TDU for research. The meter test results showed that the initial meter read was correct (please see excerpts below):
Ambit regrets the circumstances that led to Mr. complaint. A final review of the account finds that Ambit had received actual and correct consumption transactions from the TDU. The customer has been billed correctly, therefore, no adjustments are warranted. I have attempted to contact Mr. to assist with the concerns referenced above and there was no response. A voicemail was left asking him to please contact me directly for further assistance if needed.
Should you have additional questions, please feel free to contact me directly at (XXX) XXX-XXXX
Sincerely,
Marysol ***
Regulatory Compliance Specialist, Ambit Energy
972.813.0396
I've been a happy customer and now consultant with Ambit Energy for almost two years. Fantastic, supportive company. Genuine from the top! Easy to work with. Couldn't be happier!!
Hello Ms.,
We thank you for your patronage and the positive feedback. Should you need any assistance, please do not hesitate to contact us toll free at 1-877-282-6248.
Overcharged for energy not used- additional $341 average billing settlement for 18 days of energy and $125 deposit
We cancelled our account with Ambit energy due to multiple reasons. We received our final bill from a collections department totally $843. After reviewing the bill, I was on average billing and had previously paid the last years settlement two bills prior to this specific bill was sent out. Upon reviewing the final bill which included 18 days of electricity, I was charged an additional $125 deposit for a service I was not keeping, and $341 for an average billing settlement. This average billing was billed out for the year's estimation of what I would have used. I have agreed to pay $450 of the cancellation and final month's actual charges. $466 should be credited off the bill.
I have agreed to pay $450 of the cancellation and final month's actual charges. $466 should be credited off the bill.
A review of the account confirms that the customer was properly billed throughout their tenure with Ambit. Records confirm that Ms. was a participant in Ambit's Average Billing program, and as outlined in the attached Terms of Service that was issued to the customer, Ambit disclosed the account would settle up every twelve months, at the disconnection of service, or at the cancellation of service. Please see excerpt below.
Records confirm that Ms. account was disconnected for non-payment on 8/22/18, which triggered the $349.57 Average Billing true up on the subsequent invoice, which is attached for your review.
Records confirm that Ms. cancelled her service with ambit on 8/28/17, and as a result, the $125.00 security deposit required to restore service was credited back to the account. Please see below.
On 9/15/17, records confirm that a Last Chance to Pay notice was mailed to the customer, advising that the outstanding balance of $868.74 would need to be paid no later than 9/29/17 to avoid further collection efforts.
To date, Ambit has received payments in the amount of $457.00, leaving a remining outstanding balance of $411.74.
Ambit respectfully contends that Ms. was properly assessed a true up settlement for her Average Billing due to the disconnection and cancellation of service. The deposit in question was credited back to the account, and the remaining balance of 4411.74 is valid.
Sincerely,
Paul ***
Regulatory Compliance Specialist