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America's Best Value Inn Reviews (82)

I contacted HR asking where my Wwas Feb The HR department responded by telling me my Wwas sent to an old address, I told them where to send my WOn March 4th the HR department informed me that my W"is now being mailed to the correct address"I then realized that on December 29th a student representative emailed me informing me that the University had a bad address on file for me My problem with the University is that 1) they knew they were sending my Wto a bad address and the HR department never tried to contact me, and 2) after I had told them where to send my Wthey waited weeks to put it in the mail

To Whom it May Concern, We did receive a complaint from this guest and are very sorry she did not enjoy her stay with us and apparently there was some miscommunication with a member of our staff First to address her complaintWe inspected both rooms in which she stayedPer her complaint we deliberately turned on the fan to check for cockroachesNo such pests were discovered As for the conversation with management, it could not have happened exactly as the guest has relatedBefore any refund can be promised or issued we need to confirm the legitimacy of a complaintIn this case an inspection would have to be performed firstManagement is well aware of this We are very sorry this guest had to drive all the way home and return to our hotel without being granted the compensation they had requestedThat said, we found no evidence to corroborate these claims and cannot issue a refund at this time Sincerely, David *P***

[redacted] To whom it may concern, Mr [redacted] did in fact make a reservation at our hotel at pm the same day, and called back within minutes to cancel itBut according to the hotel policy, cancellation time was past and the reservation was going to get chargedI did make the kind gesture of cancelling the reservation without charge if the room was sold to a walk in guestWe couldn't cancel the reservation to make it available online because if it was cancelled we couldn't charge for the roomThe guest did acknowledge to myself and his banker on a three way conference that he in fact was in town just down the road so I couldn't see why he couldn't make itAs for his car being broke down beside the road, I offered to have the car towed to a mechanic and the guest to be brought to the property but the guest didn't want to do thatAs for the charge on his card, the room price was $plus tax which equals out to $I am the manager of the property and nothing is done unless authorized by meMy employees did not make any claims of cancelling the reservation without chargeAs for a vacancy sign being turned off, the property doesn't and never has had a vacancy sign so I don't know where the guest got that we had a vacancy signNo one called the guest a liar and no one lied to the guest, it's just the hotel policy and the truth was too much to be handled by the guestI work with guests to provide a great experience but I don't take it kindly when my employees are accused of lyingThere are always two sides to a story, so this is the management's side

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12780628, and find that this resolution is satisfactory to me

I am sorry you feel the way you do about your experience with the Haley Buick GMC team [redacted] reviewed the repair order we have for your visit with meWe diagnosed a few items and charged you one fee not one for each itemThe situation with the radio is that you have an aftermarket radioWe saw with our technician a code and or a situation that they recommend replacing one part and that is not the ignitionWe suggested you take it back to the radio installer We are not trying to sell you something you do not need and that is why we would say go back to that shopThe car has many miles and many parts can be wornIf the radio person did not agree please get the work done elsewhere if they are saying something different than our techniciansWe understand that you may find it fixes the situation and or you may still need the other part we put on your repair orderI hope the ignition does fix your situationYou also see on the repair order a few other items were diagnosed I will tell you I called you myself yesterdayI called the number [redacted] gave me and the phone rang and went to a voice message that said phone was not set up and hung up on me? Is that the case and or did I call the wrong number? I am sorry you had to contact Revdex.com instead of calling us back if I did not call you and I would have confirmed the message and number with you right then What our team is saying to you if a customer brings their own diagnosis for a repair they sign off that we are not responsible for the repair if it does not fix the problem I have been told you said you would just stop payment if we did the work and it did not correct the situationWith that being said I believe our manager said the right response and that is we cannot work on your carAgain I was not there to hear the conversation We wish you well with the repair and hope that the ignition fixes the situationMaybe that is what is causing the code and or failure the technician saw but you may find that both the ignition and tis module needs to be repairedI hope I have used all the right language as I am not a technician but I have read off the repair orderWe do expect full payment for the diagnoses you refer to because we provided the services you asked us to perform and did a very clear explanation for each of the issues Thank you [redacted] General Manager [redacted] ***

Hello Revdex.com, [redacted] had no place to go that's why she's trying to scam.Please find attached receipt with check in date & time and check out date, in our Motel check in time is 3pm and until next day morning am all check in's are considered previous night check in's or stay and their check out is am next day, this is standard Check in and check out in hotel industry as you must be aware of it.Thank you,?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is slightly satisfactory to me.This resolution still leaves in my mind the following question: I do not understand why the issue took so long to resolveAfter I called my credit card company then magically the person on the other end said they could issue to refund when in the past they had said they needed to wait for the general manager who was not around.? Although I am saying this was resolved (it technically was) I do not appreciate the hotel's lag in their resolution and their inability to competantly deal with this issueI will also be sure to make our subsidiaries in the area aware of this hotel (we frequently book hotel stays for performing artists in the area and other guests at various hotels in the area) so that our business and their businesses will not do business with such an incompetant hotel

Hello Ms [redacted] , I hope this email finds you wellThis is in response of the complaint submitted by Mr [redacted] to the Revdex.com, ID #We have spoken with Mr [redacted] in regards to his complaints at length and have attempted to find common grounds with him to no successAfter his initial complaint, the room was inspected by internal staff and by an external pest control company and no signs of infestation were foundMr [redacted] came to the property after the complaint once again and in the name of good customer service, we offered Mr [redacted] a more than fair compensation for whatever troubles he may have experienced and to close the complaint case for goodThe compensation offered to Mr [redacted] totaled more than his cost of the room and doctors feeUnder no circumstance are we obligated to offer more than a full refund and in this specific case, since there were no infestations found, we were not required to offer any refund whatsoever, but only offered this generous package to ease his tensionsMr [redacted] has decided to decline our compensation offering in search of more money, for which we cannot obligeMr [redacted] has filed a complaint with our corporate partners and has not been successful in his missionI am writing this email to you as a courtesy and to notify you that we will no longer comply with his excessive demands or respond to future inquiries in regards to this matter Thank you, [redacted] ABVI Los Banos

Complaint: [redacted] I am rejecting this response because:I was more than willing to provide a credit card to be kept on file, but was told you were going to charge a deposit of $to itIt's says nothing about putting a hold on the credit cardI did not stay at the hotel for the night, refund me my $65Sincerely, [redacted]

I had wedding pictures done at this place and after about months the business had a sign that they closed I contacted the owner he told me he will be there in a few weeks and deliver my cd with the images and that he moved he would contact me the day before so I can meet himHe never called when I called he never answered I finally got a hold of him a month later and again I was promised a call backI have left this business several messages and up to this day I have not received a call back I took the wedding pictures on over year ago it is the only memory I have of my wedding day Please help meI believe I was a victim of fraud

Complaint: [redacted] I am rejecting this response because: The response by this hotel is completely and I don't appreciate basically being called a liarWe did not even stay because of the ck roaches and we were told we would get our money back once the card used to rent the room was presentedIt appears at this point that they would have preferred us to check out so that they could possibly re-rent the roomIt's not about the money at all, but the fact that this hotel completely lied to me and did it intentionally Sincerely, [redacted] ***

Americas Best Value InnBroadmoor RoadMentor, Ohio 44060Tel: 440-953-8835Fax: 440-953-[redacted] Sunday, August 16, Revdex.comEuclis Ave., 4th FlCleveland, Ohio 44115- RE: Complaint [redacted] Dear representative of the Revdex.com, The management of Americas Best Value Inn has refunded the customers money in full, however we could not issue a refund directly the customerThe situation with this customer is that [redacted] used a booking website to pay for her stay onlineWhen this happens a customer pays the booking company, in return we charge the booking websites virtual credit card and the customer payment details are never revealed to usWe have refunded the credit card provided by the booking company she used while booking to receive a refund from them since she did not directly pay us We have no details on how much she paid and it is a different amount from what the third party booking company pays us She must contact which ever third party booking company that she used to book her stay with us and ask them for a refund directly as we have no control over a third party website Thank you, [redacted]

Please see the attachmentThank you!

Here at the Capital Inn & Suites we take complaints from guests very seriouslyOur rooms are cleaned and inspected daily and we would not rent a room in the condition describedFurther if a guest is unhappy with a room for any reason we are happy to give them a new room if they do not use the room they found unsatisfactoryThis guest has claimed "hazard medical problems" would have resulted from a stay in our hotelWe inspected the room in which this guest was going to stay and found absolutely no evidence that this would be the caseFurther specification of this very serious claim would be required before we could approve a refundSincerely,David *P***

Complaint: [redacted] I am rejecting this response because:I have pictures of what the room looked likeAlso a running tolietI quickly went back to get a review and refund from the person on duty, he wouldn't review the room with me or refund my money This dump and the people roaming the halls was not fit for a year old senior He should have checked the room with me and credited meFilthy windows, sills, sheets, furniture & tub are not good motel qualities When I entered another motel that day and guest said they have an abundance of roaches When I had time to check other guests claimed that too I think if management considers the room that they tried to get me to stay in, they are sick!! There help should have come to see room They can contact me Because my next move is to go to attorney general with this scam Sincerely, [redacted]

[redacted] Complaint: [redacted] I am rejecting this response because: Hi I am exhausted in dealing with America's Best Value Inn Even the response which they gave was in poor customer service He did, in fact, offer the tow service However, he offered the possibility of it when I was on a conference call, NOT when I was in Wyoming Even if he would have offered that when I was in Wyoming, I wouldn't have taken it Yes, I was in Gillette, but why on Earth would I leave my car in a state miles from home and go to my hotel? I would not have felt comfortable leaving my car on the road in a strange state for who knows how long until a tow truck showed up His employee, ***, said that she would take care of it She may not have told him that to save her job, but she said it I also called back in the morning, and when I said that, [redacted] had said that they had had a problem with her doing that in the past I can definitely handle the truth, too I just know that if I was told the cancellation policy, I may have stayed elsewhere Besides that, I didn't foresee a car breaking down I guess this dispute will be, and I will be talked about like a child by the company I just wish that they practiced better customer service I'm sorry that I "made up" the vacancy sign line I just know that that's what I was told; I guess they were mistaken I thought that contacting Revdex.com was my next move because you all usually get things taken care of and make sure that businesses live up to high, if not, at least good standards In this case, he did not "work with guests to provide a great experience." I will not stay at any of their locations again In fact, I haven't ever stayed there (even at this point) and that won't change I don't know if I should thank you for help Thank you for your time though Regards, *** [redacted]

Complaint: [redacted] I am rejecting this response because: I find it very interesting that the Owner blames me for bringing bedbugs into his facility Early during that morning, I began to itch, scratch and notice bumps all over my upper body Seems to me if I had bedbugs, I would have had issues prior to arriving at his hotel When I arrived home, my wife took pictures of my upper body and located several complaints on the internet about this hotel and "bedbugs." Attached I wanted to personally add my complaint to the Revdex.com and to the New Jersey Consumer Affairs A representative from the Health Department and/or Consumer Affairs needs to visit this location to verify these claims I also find it interesting that the individual at the front desk had Hydrocortisone Cream readily available for victims Consumers spend Billions of dollars with businesses and it's amazing that businesses won't take responsibility for their bad actions and blame customers Regards, [redacted] ***

On 11-19- [redacted] came to my office with Chris F [redacted] our Service ManagerThey told me about the situation of the [redacted] having water marks on the black exterior and also swirl marksWe talked and the more I listened I realized it had nothing to do with the product we put on car but the water marks were on vehicle before the sealant was addedWe went outside to look at [redacted] and I can see the marks with ***He told me he has a place on Broad Street that told him what had to be done to make the paint look betterI have no idea when the marks got on the paint because I just saw the carI told him on Monday I would show commodore company the paint to see if they could get marks out and make it look goodIt is black and you see more than a light color but these marks need to come out or repaint the hoodI talked to [redacted] Detailing where [redacted] had talked to someone and they said they can detail the car and get water marks out as well as the swirlsTyler H [redacted] and I delivered the [redacted] to his house and dropped off keys to Mrs [redacted] After Thanksgiving [redacted] will get [redacted] to [redacted] and [redacted] Haley Buick GMC will pay $ [redacted] to get the car detailed on exteriorIf he needs a ride after dropping off or a rental car while in shop for or days we will also pay for thatMr [redacted] has elected to cancel the interior and exterior protection package as I offered and we will refund the money TuesdayIf it was financed the check will go to bank to come off back end of loan and if paid cash will send check to customerI am checking on this now Mr and Mrs [redacted] had conversation with other employees so I will gather the comments and put in fileI was not told by Mr or Mrs that this claim had been openedBAsed on experience I believe we are doing what is needed to be done to satisfy the customer with using another detail shopI did explain to Mr [redacted] I do not have anyone on staff that can do the process needed to remove the water spots but commodore or [redacted] could do it and he selected [redacted] These spots are on many paint finishes on anything that could be man made and because black it is showing up and we need to get process done for customerIt will be next week before vehicle is done and customer will have to decide to take down the complaintI believe it will be acceptable and that we will have done what was needed to be done to satisfy the issuePlease let me know if I need to reply back after work has been complete

Per voicemail from hotel manager this consumer was refunded the double charge.?

Dear [redacted] This is in response to a complaint received and assigned ID [redacted] .We have looked into the matter with great concern and have spoken with thestaff on duty and after seeking his explanation, are responding to the issues raisedby the guest.The concerned staff did visit the room soon after receiving the complaint but didnot notice any issues raised by herHe also kept the room under observation for afew days after the alleged issue,We however sympathize with the complainant and are ready to offered her a roomat a 10% discount during her next stayThanking you SincerelyPeter K***

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Description: HOTELS

Address: 407 S 14Th St, Ponca City, Oklahoma, United States, 74601

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