America's Best Value Inn

Dear *** ***This is in response to a complaint received and assigned ID ***.We have looked into the matter with great concern and have spoken with thestaff on duty and after seeking his explanation, are responding to the issues raisedby the guest.The concerned staff did visit the room
soon after receiving the complaint but didnot notice any issues raised by herHe also kept the room under observation for afew days after the alleged issue,We however sympathize with the complainant and are ready to offered her a roomat a 10% discount during her next stayThanking you
SincerelyPeter K***

Complaint: ***
I am rejecting this response because:I have pictures of what the room looked likeAlso a running tolietI quickly went back to get a review and refund from the person on duty, he wouldn't review the room with me or refund my money This dump and the people roaming the halls was not fit for a year old senior He should have checked the room with me and credited meFilthy windows, sills, sheets, furniture & tub are not good motel qualities When I entered another motel that day and guest said they have an abundance of roaches When I had time to check other guests claimed that too I think if management considers the room that they tried to get me to stay in, they are sick!! There help should have come to see room They can contact me Because my next move is to go to attorney general with this scam
Sincerely,
*** ***