America's Best Value Inn

I had wedding pictures done at this place and after about months the business had a sign that they closed I contacted the owner he told me he will be there in a few weeks and deliver my cd with the images and that he moved he would contact me the day before so I can meet himHe never called when I called he never answered I finally got a hold of him a month later and again I was promised a call backI have left this business several messages and up to this day I have not received a call back I took the wedding pictures on 10/**/over year ago it is the only memory I have of my wedding day Please help meI believe I was a victim of fraud

*** *** called me today insisting that his vehicel shifter assembly be repaired at no expense to himHe also has stated that I forced him to drive his vehicle unsafely when he called last week about the
repairIn my conversation with *** *** I advised him that if he did not feel safe driving his vehicle he could have the vehicle towed to us and we would pay the towing if the issue he was having was related to the Power Steering recall we performed, which it did end up being a defected power steering motor from **The customer made the comment that if he had paid to tow it we probably would not have given him his out of pocket expenseHe also started yelling and everytime I tried to speak he would interrupt meI gave him an estimate last week on repairing the shifter issue of $plus tax and shop supplies, he has declined this repairHe feels like after the issue with the power steering we should assist him on this repair** has a closed case #*** on his complaint and is not offering any assistance due to mileage & age of vehicle and it's not a related repair to the recall for the igniton switch. After I heard what he wanted us to do I again informed him, the same information as last week that we need to replace the shifter assembly to remedy his issue, which he does not want to do at his expenseHe did bring up that he was loyal valuable customer and we should want to take care of himThis is the first time that we have had his vehicle in our facility which was to perform the recalls that ** had opened on his vehicle*** *** *** *** was in the office with me at the time the phone call took placeHe did hear my side of the conversation with *** ***, and yes when he started yelling loudly on the phone I did tell him that this conversation is over, said goodbye and hung the phone upI felt like he and I were going around in circlesNo matter what I said he did not agree withI did tell him a few times that I was not going to argue with him before our conversation ended and his response was ok and then would continue to tell me that we are going to repair his vehicle at no expense to himI never said anything to him about not telling the truthI did say that until the igniton was repaired properly that it may have disguised the shifter issue. See attached document from **

I have been associated with the University of Advancing Technology for about yearsI have had the opportunity to see the University for almost every angle possible as a new comer, as an employee, as a student, as an outsider, and as a leader at a few momentsLike many organizations it can have its frustrating moments, however, that is how people learn, grow, and develop togetherThe University of Advancing Technology is a special place that I had the privilege of experiencing some of the best years of my life with some very incredible peopleThere is a strong connection between the University culture of the staff and the students and I have yet to see a similar connection between customer and staff anywhere elseThis small and intimate atmosphere is ideal for the kind of fun and collaboration that happens at UATDon't take it for granted or get caught up in the small stuff

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Apology with justification is never acceptable when dealing with customer servicesEither you your apologizing or you're notSo I will just take my car to another corporation from now on
Regards,
*** ***

Dear Mr***Thank you for contacting us regarding the experience you encountered while staying at America’s Best Value Inn Heath Ohio. Arrival date 9/and check out date 9/30/2017. You checked out days early and we allowed you to depart without charging you for the other
nightsYou made your reservation through Priceline, which you will need to contact them for the nights refundOnce you call them they will reach out to us to confirmWe usually issue no refund on early departuresBut, in your case we did.I never spoke to *** regarding this issueI spoke with a gentleman by the name of John regarding the issue his son had while staying here***, when you came to check out not once did you mention that you were leaving early due to an issueMy apologies for the aggravation this has caused youThe housekeepers vacuum the stink bugs up on a daily basisI am not saying we haven’t tried to get rid of themWe have even got info from our exterminator that there isn’t anything can be done even on their sideWe may not be a star hotelBut, we do take pride in our hotel. We do manage the stink bugs on the property as much as we possibly can. But, we cannot control them when the guests are gathered outside their room with doors openWith myself carefully reviewing all aspects, there will be no refund given.Again, I sincerely apologize that your son encountered this issue. Respectfully,Kathy S*AsstGeneral Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:I didn't see the response to respond back until this morningThe statement made by Keith A* made is untrue and defamation of characterHe has no evidence of that I had nowhere to goI have evidence that I did have somewhere to go I actually had a residence at the time this incident happenedSo therefore I will file a suit defamation
Regards,
*** ***

Thank you for contacting me directly and allowing me this opportunity to apologize for the inconvenience you experienced during your stay at our motel on March 28, I appreciate you taking the time to tell us about your
dissatisfaction There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience
We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standardsI apologize for the inconvenience this has caused you and have taken corrective action to ensure that this incident will not occur in the future.
Mrs*** you checked inn on 03/28/at 9:pm and checked out next day at 11:amYou should mention any issue right after you checked inn by simply dialing OR come to office, not after checked outBecause that time we have option to overcome all factors that dissatisfy youThat time we might move you to different new room, that of your choiceIf you still don't satisfy with new room, you have an option to cancel your reservationWe happily give you
fully 100% refund in that caseBut since you didn't mention any of that and now after days of checkout you mentioned all this
You booked thru booking.com, by providing your credit cardIf you check your credit card slip, you can see that credit card charged on same day of your reservationIn case of guest not staying, we will fully refund (100%) same credit cardWe don’t hold single penny of that credit cardVery simple policy “NO STAY, NO CHARGE”
We tell every customer at the time of their check inn that "CHECK YOUR ROOM, IF ANY ISUUE, QUESTION OR CONCERN, PLEASE FEEL FREE TO LET US KNOW BY DIAL “0” FROM ROOM OR STOP BY TO OFFICE"The desk clerk who checked you inn also told you that
Unfortunately I am able to do something during your stay, but you mentioned all this after you checked outI am sorry to say you that at this point I am unable to do anythingI hope you will give us an opportunity to service your future lodging needs

Hello Revdex.com,*** *** had no place to go that's why she's trying to scam.Please find attached receipt with check in date & time and check out date, in our Motel check in time is 3pm and until next day morning am all check in's are considered previous night check in's or stay and their check out
is am next day, this is standard Check in and check out in hotel industry as you must be aware of it.Thank you,

Initial Business Response /* (1000, 8, 2015/08/27) */
there is no truth in complaint but made this only to get refund after staying in hotelour hotel rooms are clean and nice.this become common now days to complain and try to get refund after staying
Initial Consumer Rebuttal /* (3000, 10,
2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have witnesses that everything in the complaint is trueThere are four of us who stayed there, one of which who stayed in the same room as IIf I need to submit pictures of proof I will as I do have them on my phoneThank you

I contacted HR asking where my Wwas Feb The HR department responded by telling me my Wwas sent to an old address, I told them where to send my WOn March 4th the HR department informed me that my W"is now being mailed to the correct address"I then realized that on December 29th a student representative emailed me informing me that the University had a bad address on file for me
My problem with the University is that 1) they knew they were sending my Wto a bad address and the HR department never tried to contact me, and 2) after I had told them where to send my Wthey waited weeks to put it in the mail

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In reviewing the response from Haley Buick GMC I found a couple of errors on the part of the repair department First, *** *** never explained anything about the timing chain needing to be repaired first before they would know if the cylinder head was damaged I didn't know they had not concluded my diagnostic until Friday, March 13, when the ** rep informed me that *** *** was waiting on permission from me to finish the diagnostic
I would have towed my car to my home and repaired it when it was affordable to me as I stated to the ** rep He alluded to the fact that he would assist me, but he needed to know the bottom line before he could tell me anything
Second, I called *** *** at Haley and gave him the ok to see if the cylinder head was damaged My understanding was once Haley assessed the cylinder head they would contact the ** rep and myself to disclose their findings
I repeat, I never told *** *** *** to fix my car Not in anyway possible!
Thirdly, I don't know anything about *** *** telling me that "right now the car does not need cylinder heads and the fact that they never know after a car runs what else can go wrong once everything is working properly." That sounds crazy! What professional repairman would go through the trouble of taking a car apart and putting it back together before they could know if something is wrong?
The only reason I told *** *** I would call him the next day after the car was repaired was because I couldn't believe that the ** rep told him at a breakfast they both attended that morning and that he never intended to help me with any financial assistanceI didn't have the reps telephone number so I couldn't call him I had to wait for his call The next day the ** Rep called and confirmed what *** *** previously stated That is why I understand that they did a number on me
Finally, I did not authorize my car to be repaired Therefore, I am willing to pay half of the bill because I made the decision to take my car to Haley, I did authorize a complete diagnostic and that's all Their error was not calling me when they discovered the cylinder heads were not damaged You will not find anyone there who attempted to call me before the repair was completed
Regards,
*** ***

We have some paperwork issues to resolve with *** and need him to bring his vehicle in so we can redo the MV paperwork and get him a corrected titleI have reached out to him by phone and received a message he returned my call

Good Day Sir/Madam!Thanks for concern from guest you have send us.As hotel policy check in time after om and day start after thatGuest can check in anytime but he has to out by before next check in time start.As guest mention he try to check in at am so front desk lady explain
guest the check out time I am and they all agree about thatAfter that guest went in room and if he don't want then why they stay in the room? Even she offer them money back before check inThey have sign paper with change dateFirst day they have problem then why they come again next day with same problem.As computer software do no change date we have to explain guest personally regarding this and after they satisfy with this, guest stay in room.I hope this one help us to understand both of us.Let me knowThanksvijay

Per voicemail from hotel manager this consumer was refunded the double charge.

*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** ** ***
To whom it may concern,
Mr*** did in fact make a reservation at our hotel at pm the same day, and called back within minutes to
cancel itBut according to the hotel policy, cancellation time was past and the reservation was going to get chargedI did make the kind gesture of cancelling the reservation without charge if the room was sold to a walk in guestWe couldn't cancel the reservation to make it available online because if it was cancelled we couldn't charge for the roomThe guest did acknowledge to myself and his banker on a three way conference that he in fact was in town just down the road so I couldn't see why he couldn't make itAs for his car being broke down beside the road, I offered to have the car towed to a mechanic and the guest to be brought to the property but the guest didn't want to do thatAs for the charge on his card, the room price was $plus tax which equals out to $I am the manager of the property and nothing is done unless authorized by meMy employees did not make any claims of cancelling the reservation without chargeAs for a vacancy sign being turned off, the property doesn't and never has had a vacancy sign so I don't know where the guest got that we had a vacancy signNo one called the guest a liar and no one lied to the guest, it's just the hotel policy and the truth was too much to be handled by the guestI work with guests to provide a great experience but I don't take it kindly when my employees are accused of lyingThere are always two sides to a story, so this is the management's side

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is slightly satisfactory to me.This resolution still leaves in my mind
the following question: I do not understand why the issue took so long to resolveAfter I called my credit card company then magically the person on the other end said they could issue to refund when in the past they had said they needed to wait for the general manager who was not around. Although I am saying this was resolved (it technically was) I do not appreciate the hotel's lag in their resolution and their inability to competantly deal with this issueI will also be sure to make our subsidiaries in the area aware of this hotel (we frequently book hotel stays for performing artists in the area and other guests at various hotels in the area) so that our business and their businesses will not do business with such an incompetant hotel

Hotel refused to give me a full refund
I booked two rooms at this hotel for the date of June 28,Me and my family checked in on that dateThe rooms were $a piece, I paid with cashWhen we went into our rooms we immediately removed covers and sheets to check for bedbugs and we found oneWe took a picture and showed the staff and emailed it to the manager.We immediately checked out the hotel.The manager refused to give me a full refund.He wouldn't talk to me he had the staff tell me he would give me a refund of $I declined the offerThis caused me to have to spend $to check in to another hotelThis was a horrible experience for us on our family vacation

To Whom it May Concern,We were very concerned to receive this complaint Our hotel is cleaned and inspected daily for pestsUpon receiving this complaint we closed the room in which this guest stayed so we could conduct a thorough examinationWe have found no evidence of cockroaches or other
pests.Here at the Capital Inn & Suites we take our business and our commitment to the satisfaction of our guests with the utmost sincerityNot one member of our highly trained and dedicated staff would address a matter of this severity in a dismissive or jocular manner. Unfortunately for the aforementioned reasons we will not be able to honor the request of this guest and issue a refund.The guest is correct in his assertion that we are no longer affiliated with the Americas best Value inn label and are now operating under an independent label. Sincerely,David JP***

Dear *** *** Thank you for contacting us regarding the photos you sentWe do apologize for the issues in the photosThe photos were never brought to our attention until the refusal of the day refund***, when you came to the office to check out on September 30th, 2017, you didn’t mention anything to us regarding this issueAgain, our apologies for the aggravation this has caused youThe housekeepers and Maintenance inspects rooms on a daily basisWe do try to fix ALL maintenance issues on the property as much as we possibly can. But, we do over see a couple of maintenance issuesThat’s why it’s a wonderful communication we have with our guests when they contact us, while they are still here on property to show us the issuesAgain, we sincerely apologize for the issues you encountered while visiting Heath, Ohio Respectfully, Kathy S*** AsstGeneral Manager