American Access Casualty Company

The claimant submitted a rental receipt on 9/13/17 and reimbursement was issued the same day.  There was no delay.

Please advise the consumer to provide our claim and/or policy number and the date of loss as I cannot locate a claim in the system. Thank you!

The customer has the right to select the repair facility of her choice; however, we owe reasonable rates for the area.  The estimate we provided is based on same.  We have four direct repair facilities near the customer's residence which would repair her vehicle per our estimate.  If...

she chooses a shop that charges higher rates, she may be responsible for paying the difference.  This was explained to her on more than one occasion.  We further advised her if the body shop locates additional damage that is related to the accident once the vehicle goes in for repairs, a reinspection would be performed and any additional loss related damages would be paid to the shop directly.

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: [redacted], [redacted]
Contact Phone: (XXX)XXX-XXXX
This is in response to your inquiry on your file number XXXXXXXX and the complainant [redacted].
Mr. [redacted] has filed a complaint with the Texas Department of...

Insurance who is the proper governing party, please refer him to them for our position in this matter.
Sincerely yours,
American Access Casualty Company
[redacted]
Claims Manager

The claim was denied due to the exclusion under the policy contract as previously outlined.  Please refer to the policy if you are unclear as to the listed exclusions.  Unfortunately, we are unable to cover any costs associated with the claim due to the exclusion.

Thank you for the inquiry.  Our records show the check was originally issued on 11/20/17 to [redacted], [redacted] Houston, TX 77040.  Apparently, the check was never delivered to Mr. [redacted].  We spoke to him on 12/11/17 and advised we would void and re-issue the...

check which we did.  We did send it to the correct address when it was originally issued, so we are unsure why it was never received.  The replacement check is being sent via overnight mail, and the tracking # is [redacted] US.  We apologize for the delay.

Complaint: [redacted]
I am rejecting this response because: The Claim # [redacted] your customer is [redacted] and his Policy # [redacted].
Sincerely,
[redacted]

The claim was reported by the insured on 6/26/2017.  On 6/28/17 at 8:07 a.m., the claims adjuster called the insured and left a voicemail at his phone of ([redacted].  We will request our claims department immediately follow-up with the insured regarding the status of his claim.

Claim# [redacted]policy # of your insured [redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The claim was denied because both parties claim to have the green light.  There are no independent witnesses to verify either party's version of the accident.   Our insured has no idea why the police officer noted the narrative as he did as those were not accurate facts...

of loss.  Our insured contends no citations were issued as well.  This is a word vs. word scenario and each party will need to go through their own insurance companies as a result.

Revdex.com:
I have reviewed the response made by the business. My incident happened 10/03/2017 and could NOT submit a claim due to a rep saying the systems were down and refused to help me. I’ve tried contacting my adjuster [redacted] many many times to see about my claim. I have received an email from her. I have sent all needed info to release payment. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been calling the new number that you sent with the adjuster. [redacted], he was the first to leave me a voicemail and decided to go on vacation. Apparently he is still on vacation. I am tired of this cat and mouse game. I just want some help! I pay for insurance and held up my part of the deal, Can I get the same from American access. 
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: They have found me before with just my name, but let me provide you my policy #
[redacted]
Sincerely,
[redacted]

This is in response to your file number [redacted] and the complainant [redacted].Mr. [redacted] is a 1st party insured who wants to have his collision claim resolved.  Be advised that an offer of settlement has been made for the amount of $10,565 which is based on his vehicle being a total loss...

with a value of $11,065 minus his $500 deductible.  Currently we are waiting on a guarantee of title from his lien holder to conclude his claim.  Once received payment will then be issued.If you have any further questions please contact me at [redacted].Sincerely yours,American Access Casualty Company[redacted]Claims Manager

The complainant's vehicle has been deemed a total loss.  A total loss settlement offer has been extended to the claimant but she did not accept as she does not agree with the deduction for storage expenses.  As the vehicle owner, it is her responsibility to mitigate her own damages. ...

We do not owe for storage charges that have incurred on her vehicle.  A written total loss settlement offer has been sent to the claimant.   Regarding her injury claim, the claims representative is in the process of obtaining the claimant medical bills, medical records and proof of wage loss.  Once all have been received and reviewed, a bodily injury settlement offer will be extended to the claimant.  No payment will be issued until both parities agree to a settlement figure and the claimant signs a release.  She has been advised in writing of the statute of limitations.

This is in response to your inquiry on your file number [redacted] and the complainant [redacted].Ms. [redacted] is a 3rd party claimant who wants her prooperty damage claim resolved.Our investrigation into the loss revealed that Ms. [redacted] was the proximate cause of the loss as she failed to yield the...

right of way to our insured.  Our denial renains.  [redacted]Claims Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also confirmed with [redacted]z rental that only a $50 hold will be on my credit card and American Access is set up for direct pay.
Sincerely,
[redacted]

We spoke to the claimant on May 30, 2017 and advised him liability had been accepted.  We set up an appointment for him to bring his vehicle in for an estimate.  Once the estimate has been received and reviewed, we will reach out to the claimant to conclude his property damage claim. ...

IN the meantime if he has any questions, he can contact his claims adjuster, [redacted]

Our claims department contacted the complainant on 11/9 and advised we needed his signed Power of Attorney form in order to issue payment to his lienholder.  The signed form was received in our office today, and payment has been processed to the lienholder, Ally Financial.  The check will...

leave our office this afternoon. Thank you.

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: [redacted] Clms Mgr
Contact Phone: (XXX)XXX-XXXX
This is in response to your inquiry on your file number XXXXXXXX and the complainant [redacted].
Mr. [redacted] indicates that he has filed a complaint with the [redacted]...

Department of Insurance who is the proper governing body, please refer him to them for our position in this matter
Sincerely yours,
American Access Casualty Company
[redacted]
Claims Manager