American Access Casualty Company

Our file reflects several phone calls to them requesting a letter of guarantee which to this day, we are still awaiting.

I will have the adjuster contact you (again) since our file reflects she spoke to you on May 26, 2017.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted], Clms Mgr
Contact Phone: (XXX)XXX-XXXX
This is in response to your inquiry on your file number XXXXXXXX and the complainant [redacted].
Be advised that Ms. [redacted] has filed a complaint with the Texas...

Department of Insurance, please refer her to them for our postion in this matter.
Sincerely yours,
American Access Casualty Company
[redacted]
Claims Manager

We have not reimbursed the customer for the rental yet as [redacted] their insurance carrier, has advised us they, too, paid rental for their customer.  They have yet to send us their rental bill which is needed to ensure we don't pay for the same dates.  Once this information has...

been submitted, we will review the receipt for reimbursement as originally advised.

Complaint: [redacted]
I am rejecting this response because: They said they couldn't find the claim and asked for a claim number. I couldn't figure out...

how to get that to them except by rejecting the response.  The claim number is [redacted]. Date of loss was 04/07/2017. My cell number is [redacted]. I'm perfectly willing to communicate.  I just couldn't get a response or get anyone to answer.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] they took over a month to actually solve the issue explained in my original complaint. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already had to contact my Insurance [redacted] due to their lack of response. I will not be cashing the check that they sent to me. Allstate will be reaching out to them for payment at this point.My accident was on 1/20/2017, and today is 3/16/2017 and the company did not respond to any of my many many messages left of [redacted] and [redacted] until I filed a complaint with the TX Department of Insurance and with the Revdex.com.This is unacceptable practice for any business.
Sincerely,
[redacted]

This is in response to your inquiry on your file number [redacted] and the complainant [redacted] Ms[redacted] is a 3rd party claimant who wants to have her property damage claim resolved.  Her initial claim was resolved for 100% of our estimate or $3633.97.  The settlement check was...

issued on May 6, 2016.  Additional damage was found upon tear down and a supplement payment was issued for $384.65 to conclude the matter. If you have any further questions please do not hesitate to contact me at ###-###-####. Sincerely yours,American Access Casualty Company [redacted]Claims Manager

Thank you for your inquiry.  Unfortunately, with the limited information provided, I cannot locate your claim file.  Can you please give me your claim # with our company and our policy number and the name of our insured so that I can assist you? Thank you!

A review of the file indicates the insured, who initiated this complaint, is attorney represented.  We have been working with the attorney to resolve this matter.  The insured indicates in her complaint that she would like us to take responsibility for the accident since she was not at fault.  She also wants to choose her own shop.   The insured always has the right to select the repair hop of her choice.  The vehicle was originally deemed repairable but after a supplemental estimate was written, the vehicle was subsequently deemed a total loss.  We reached a settlement agreement with the attorney on 2/2/18 and are in the process of obtaining the documents needed from the attorney in order to issue the total loss settlement payment. Should the insured have any further questions, she should contact her attorney directly as due to her attorney representation, we are unable to communicate with her directly.  All correspondence must go through her attorney.

This is in response to your inquiry on your file number [redacted] and the complainant [redacted] Mr. [redacted] is a 3rd party claimant who wants to have his property damage claim resolved.   Be advised that Mr. [redacted] has not submitted a completed claim form that was sent to him nor has...

his vehicle been able to be inspected.  In order for us to proceed he will need to submit these documents.  We await his follow up. Sincerely yours,American Access Casualty Company  [redacted]Claims Manager

The adjuster's direct phone number is ([redacted].  Please refer to your claim number when calling.  It is [redacted].  I will have the adjuster, [redacted], contact you ASAP but I also wanted to provide his direct phone number for you.

Complaint: [redacted]
I am rejecting this response because: There has been no reimbursement what so ever and I have the bank statements to prove it. Please supervisor contact me. 
Sincerely,
[redacted]

This is in response to your inquiry on your file number [redacted] and the complainant [redacted]. Mr. [redacted] is a 1st party insured who wants to have his claim resolved. The loss occurred on August 27, 2016 and it was reported to American Access Casualty Company on the same day.  At...

which time our investigation into the loss was opened.  Currently our investigation into the loss has not been completed.  Once our investigation has been included we will be in contact with Mr. [redacted] Sincerely yours,American Access Casualty Company [redacted]Claims Manager

This is in response to your inquiry on your file number [redacted] and the complainant [redacted]. Mr. [redacted] is a 3rd party claimant who is disputing whether an insurance carrier needs to pay for the insurance on a rental vehicle.  Be advised that Mr. [redacted] rented a vehicle due to...

an auto accident.  Mr. [redacted] has insurance through [redacted] Insurance Company and the rental vehicle would have had coverage through his insurance carrier.  Therefore coverage paid for on the rental bill was not a reasonable expense to be incurred. Sincerely yours,American Access Casualty Company [redacted]Claims Manager

Complaint: [redacted]
I am rejecting this response because: I need my truck fixed.
Sincerely,
[redacted]

The $500.00 check was issued on 10/17/17 and is coming from Illinois.

Thank you for the inquiry.  Can you please provide your policy number and the date of loss so I can locate you in our system?  I will then be able to direct you to the proper management person. Thank you, American Access Casualty Company

Complaint: [redacted]
I am rejecting this response because: When I talked to whoever answers [redacted] calls he specifically told me that they do NOT offer any direct deposit or overnight mailing but now all a sudden you give me some made up track number that I have looked up and nothing shows! He did tell me that the were going to void it and give it 7-10 business days, which is unfair considering this is my THIRD week waiting. You give me a made up tracking number and expect it to be okay... it is not. I was told that the only thing they can do is re-mail it to my address or mail it to a close friend’s address and that it could have been lost in the mail. So how do you have a tracking number now, but yall do not offer those services? Horrible experience. If the tracking number is CORRECT, please tell me how do I go about tracking it? And if it is overnight, I Would be expecting the check tomorrow, not 7-10 days like I was told... LISTEN to the calls!!
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/24) */
Contact Name and Title: [redacted] Clms Mgr
Contact Phone: (XXX) XXX-XXXX
This is in response to your inquiry on your file number XXXXXXXX and the complainant [redacted].
Ms. [redacted] is a 3rd party claimant who wants her property damage...

claim resolved. At this time our investigation into the loss has not been completed. Upon completion of our investigation we [redacted] then be in a position to evaluate her claim.
Sincerely yours,
American Access Casualty Company
[redacted]
Claims Manager