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American Dream Home Improvement, Inc

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Reviews American Dream Home Improvement, Inc

American Dream Home Improvement, Inc Reviews (262)

Initial Business Response /* (1000, 5, 2015/10/24) */
Our records indicate that Ms. [redacted] signed a contract with American Dream Home Improvement on 7/21/15 to have her roof replaced, which was completed on 8/24/15. The contract states that we work for insurance proceeds and the homeowner is...

responsible for their deductible. Shortly after the work was completed at the property we collected a copy of Ms. [redacted]'s insurance estimate and our Estimating Department was able to close the account out based off of the sole discretion of the insurance estimate for $7093.60. Our office received the initial payment from Ms. [redacted] on 8/28/15 for $4890.87. The remaining insurance proceeds we never released from Ms. [redacted]'s insurance company confirmed on 10/14/15 as they were still reviewing the claim.
We do apologize to Ms. [redacted] if there has been any confusion regarding the billing process. As of 10/23/15 we received the final insurance check that has been processed to her account and it's now paid in full. Our company has since mailed her an invoice reflecting a zero balance. American Dream Home Improvement would like to thank Ms. [redacted] for her business and if she has any further questions to contact our Customer Service Department at 877-266-8666 Option 2.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We regret to hear Mr. [redacted] feels she was pressured by our Sales Representative into working with our company. As it stands, Ms. [redacted]’s agreement has been voided and the 15% cancellation fee has been waived. Our office and Representatives have ceased all contact and material will be picked up...

as soon as possible. If the Revdex.com has any further questions or concerns, please contact [redacted] otherwise we consider this complaint closed.

Our office has been in communication with Ms. [redacted] regarding her complaint and has since resolved her concerns with any confusion Ms. [redacted] had. We would like to apologize to Ms. [redacted] if there had been any confusion with the explanation of the process of filing a claim as it states in Ms....

[redacted]’s signed contract dated May 31st, 2016, American Dream Home Improvement contracts all approvals based off of the sole discretion of the insurance company. The damages reported by Ms. [redacted] were not damages caused by our workmanship, but pre-existing and a partial approval listed in Ms. [redacted]’s insurance estimate. Pictures can be proved upon the Revdex.com’s request. The insurance company did not fully approve of the replacement of the fasica or the siding therefore, Ms. [redacted] can have the repairs completed from another contractor. We regret to hear Ms. [redacted]’s insurance company did not approve a complete replacement for the items listed on the estimate and feel it could have been resolved with a call to our Management in our Corporate office. At this time Ms. [redacted] has a balance due of $1,443.29 and request the final payment to be submitted no later than September 15th, 2016 in order to close her account in a timely matter. We ask if Ms. [redacted] has any further questions or concerns to contact our Customer Service Department at [redacted] Option 2.

American Dream Home Improvement has reviewed the complaint.  We have spoken with Mrs. [redacted] regarding all of their concerns.  We have sent our project manager[redacted] out to the property and all the workmanship issues have been corrected.  There was a miscommunication regarding the...

warranty for the roof.  We offer a Lifetime Workmanship Warranty and a 5 year Service Warranty.  The Customer Service Supervisor Caleb has reached out to Mrs. [redacted] and explained that the roof is under warranty and all of the paperwork is being mailed to Mrs. [redacted].  We have also offered a more than reasonable accommodation credit to compensate for all of their issues and concerns throughout the process.  Should Mr. or Mrs. [redacted] have any further questions or concerns, they can feel free to contact the Customer Service Supervisor[redacted], at [redacted] or via email at [redacted].  We believe the complaint has been resolved, and we ask the Revdex.com to close this complaint.

After receiving [redacted]s recent correspondence our
office has not received a call as indicated in his complaint. We have again
contacted [redacted] on 10/28/15, 11/2/15, and 11/3/15 leaving voicemails to
contact our Customer Service Supervisor [redacted] We understand that our billing process may seem confusing as
we work based off of the sole discretion of the insurance companies approval,
however [redacted] insurance company did not approve of the full
replacement of the gutters. We apologize if there was any miscommunication with
[redacted] and our Sales Representative and we will take into consideration
for future accounts.  American Dream Home
Improvement will continue to try to contact [redacted] and open the line of
communication to resolve any outstanding concerns and accommodations to resolve
this matter. Our company will honor [redacted] warranty once his account
is paid in full per his signed contract or once our office can speak with [redacted]n to come to a reasonable resolution. We ask for [redacted] to contact
[redacted] to address any further questions.

American Dream Home Improvement will not charge Ms. [redacted] an restocking fees. Her account has been deactivated and all communication has ceased. Our supplier has already picked up the material as of June 14th. We wish Ms. [redacted] well.

American Dream Home Improvement has been in contact with Ms. [redacted] regarding the filed complaint and has since been resolved on October 6th, 2016. Both parties came to a reasonable resolution and an accommodation credit for her frustrations throughout the process. Our office believes there was a...

miscommunication with a previous Sales Representative therefore we have accommodated due to lack of detail. We have apologized to Ms. [redacted] and she is happy with the outcome mentioning that she will contact the Revdex.com as resolved to her satisfactory. We as at this time for Ms. [redacted] to submit the final payment of $214.26 for the supplement and our company will be able to close Ms. [redacted]’s account. If Ms. [redacted] has any further questions or concerns, we as Ms. [redacted] to contact [redacted] at [redacted]r our Customer Service Department at [redacted] Option 2.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still unhappy with my experience with this business, but the specific issue has been resolved.
Sincerely,
[redacted]

We would like to formally apologize to the [redacted] as we know the billing process may be confusing. Per our contract, ADHI bills for insurance proceeds. According to the file notes, Farm Bureau Financial Services approved $5,613.57 for the roof to be replaced, minus the $1,000 deductible. The [redacted]...

are responsible for paying that portion to ADHI. On 6/8/17, the paperwork for the gutterwork was entered into our system with an estimate build week of 6/19/17. Our dedicated Account Manager will be reaching out to the [redacted] to go over this in further detail. Our policy is to collect a down payment once the materials are delivered and the remaning balance once the trade is complete. In this case, it would be the roof. We understand if the [redacted] would like to hold back $1,000 until the gutters are completed, however the remaining balance of the insurance proceeds from the roof is $1,613.57 and is due at this time. Again, any further questions or concerns can be discussed with their Account Manager or by dialing [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11026626, and find that this resolution is satisfactory. As long as they honor their warranty on the roof if ever needed.
Sincerely,
Robin [redacted]

When we received this complaint we did contact Mr. [redacted] and scheduled an appointment with him to resolve the issues he mentioned.  We have been to the property and there was a small leak that has been corrected.  The attic fan was also installed as well.  Since then, we have been...

contacting Mr. [redacted] to verify ifhe is satisfied with the work.  We believe all issues to be resolved at this point.  Now that all of his issues have been resolved, Mr. [redacted] needs to pay the remaining balance on his account so he can bring his account in good standing.  He can reach his account manager, [redacted], at [redacted] or email her at [redacted]@adhi4u.com.

We have exchanged emails with Ms. [redacted] and are working on coming to a resolution for all of her service issues.  We will be working with Ms. [redacted] on a resolution regarding the trim color of her siding.   Ms. [redacted] decking was not replaced as it was in good shape and there...

were no issues with not replacing the existing decking.  Pictures of the existing decking were forwarded to Ms. [redacted] to show that there were no issues with rot or damage.  A full audit of our bill was completed upon the complaint filed by Ms. [redacted] and has since been rectified.  We are looking to work out a time in order to address any services that remain including her window wraps, a boot to be replaced, and any remaining issues with the roofing portion.  Should Ms. [redacted] have any further questions or concerns, she should continue to contact Jeff [redacted] at [redacted] or via email at [redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
American Dream Home Improvement would like to apologize to Ms. [redacted] as she feels our company wasn't responding in a timely matter to address her issues. The homeowner called our office on [redacted] 11th, 2015 informing our Customer Service Team that...

she was having some issues regarding the build. Per policy we requested pictures from the homeowner of the concerns so we can properly set up a service call for her, we received the pictures from Ms. [redacted] on May 27th, 2015. Our Service Crew addressed the issues and completed them on June 1st, 2015. On June 18th, 2015 the homeowner did a Web [redacted] with our Customer Service Department and explained she was still having service issue, at that time we called the homeowner immediately and sent her to our Service Department.
On June 24th, 2015 the homeowner spoke with our Service Manager,[redacted] who set up a service to be done ASAP for Ms. [redacted]. On June 25th, 2015 we had a Service Specialist, Brian meet with the homeowner to go over all her concerns. American Dream Home Improvement has been in constant contact with the homeowner regarding the services that need to be completed. If Ms. [redacted] has any further questions or concerns, we ask that she contacts [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I partly accept the response provided by ADHI, but I partly disagree with their response because their timing of when the events occurred is incorrect. By [redacted] 27th, 2015, I had already sent the pictures of the damage twice to them. The first time was on May 12th, 2015 and the pictures were emailed to [redacted]@gmail.com as they advised me to. The other set of pictures were mailed to them along with the check, which is what they are saying they received on May 27th, 2015. In either of those two times, they did not call me to schedule an appointment to fix the damage to my house.
The only thing they came to do the first days of June, was paint some exposed shining sheet, but the damage to the siding and to a roof board was still pending. For them to state that on June 1st the issues were completed, it is completely incorrect. I had to reach out to them on June 18, 2015 because the damaged siding and the broken beam were still not fixed and NO ONE had contacted me to schedule an appointment. On that same day, I sent pictures of the damages again. This third time I sent the pictures to [redacted]@gmail.com. Then on June 24, 2015, I finally spoke to someone about the damaged siding and the broken beam. At which point [redacted] was speaking to me as if I was stupid and as if I was bothering them with my request. I them spoke to Brian who came to my house on June 25th to look at the damage. On June 26th, [redacted] nailed back in place the damaged siding of the front of the house and of the fireplace. On June 30th he replaced the broken board. Brian indicated that we will have to paint the board since the board they used is color beige and the broken board is white.
Now, we are waiting on our insurance company to send a roof inspector to see if they are good with the roof replacement and the repairs done to the damage caused by ADHI. This case is NOT yet closed.
Final Business Response /* (4000, 9, 2015/07/22) */
It is our understanding that Ms. [redacted] is waiting on an inspection from her insurance company before she deems her complaint resolved. Our office has also spoken with her insurance company, who indicated that they needed a final invoice and a completion letter from us. We have sent both of these documents to [redacted] on 7/13 & on 7/17. Our Customer Service Department will follow up today to confirm they've received our fax and that they've released the depreciation check to our customer.
We will continue to work with Ms. [redacted] and if the inspector reports any further issues, our Service Department will gladly review them with her. We ask that Ms. [redacted], the inspector or her insurance company contact [redacted] at [redacted]

We have reviewed Mr. [redacted] complaint and we apologize for any issues he encountered during the process.  At the time, our accounting software was being converted to a new system and we believe that to be the reason for the misunderstanding regarding the payments and credits.  Mr. [redacted]...

has paid his account in full and has been accommodated for the skylight.  We appreciate his feedback we received and are glad he is happy with the work performed on his roof.  Should Mr. [redacted] have any further questions or concerns, he can reach [redacted] at [redacted] or email him at [redacted]@adhi4u.com.

Initial Business Response /* (1000, 5, 2015/10/02) */
Mr[redacted] signed a contract with American Dream Home Improvement on 12/04/14. We have apologized to Mr[redacted] if the wrong color was installed and have since resolved this issue. Our records do not indicate that Mr[redacted] had ever advised that...

his tires had popped until our office spoke with him after the complaint was filed. When asked if Mr[redacted] could provide a receipt for the replacement of the tires, he stated that he could not provide the documentation in order for us to compensate him.
We spoke with Mr[redacted]'s insurance company on 9/17/15 regarding the open balance and confirmed the balance was the remaining deductible owed on his account. Per our contract it is the responsibility of the homeowner to pay their deductible. Mr[redacted] and our office has since reached a resolution regarding the matter of the balance due with an accommodation for his frustrations. As of today his account is paid in full and our office will submit a paid in full receipt to Mr[redacted]. We ask if Mr[redacted] has any further questions or concerns to contact our Customer Service Supervisor [redacted]

We have spoken with [redacted] son as he asked to be the point of contact moving forward.  We explained that we did install the drip edge correctly, the issue comes down to the color of the drip edge.  They have agreed that a credit would suffice and they will paint the small strip if they...

do not like the color that was picked out.  We believe the issue to be resolved.  If [redacted] or her son have any further questions or concerns, they can reach out to [redacted] at [redacted] or email her at [redacted]@adhi4u.com.

American Dream Home Improvement and homeowner have agreed upon a resolution to rectify their concerns in that ADHI will be issuing a credit for insulation replacement in his attic space. The homeowner will sign a waiver of release for the attic space as ADHI is not doing the labor and can not be held accountable for additional damages incurred as a result of work being performed in this space. ADHI will not be requiring final payment until credits are applied upon receiving receipts for material and invoice for labor for attic insulation replacement. The homeowner will receive in ADHI's limited lifetime warranty in full upon final payment of the invoice after credits are applied.

Initial Business Response /* (1000, 5, 2015/10/24) */
Our company has been in contact with [redacted] regarding his concerns with the work performed. The roofing, siding, and gutters were completed at the property. Our Service department has also went out and addressed any outstanding concerns...

[redacted] had reported. When materials are delivered to a property, the scheduled build is usually completed within a week after delivery weather permitting. We apologize to [redacted] is this was not thoroughly explained to him prior to the completion of the work.
Our Customer Service Supervisor, [redacted], spoke with [redacted] regarding the receipt for the dumpster, he has since submitted it to our company and we were able to take care of it. Our office is continuing the line of communication with [redacted] regarding the finalization of the claim with the insurance company. On 10/23/15 the claim was settled at $32,426.57 and no payment has been applied to [redacted]'s account. On 10/24/15 [redacted] left a voicemail to [redacted] informing him the invoice is final and payment is due. Our Mortgage Department was informed that [redacted]'s insurance company included their Mortgage Company on the insurance checks. If [redacted] is in need of expediting the process with his Mortgage Company we are more than happy to assist him with that process.
We ask if [redacted] has any further questions or concerns to contact [redacted] Ext [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Work was completed as requested. I was notified every step of the process since my complaint was first filed. Dumpster bill has been paid as well.
One Comment though regarding- "scheduled build is usually completed within a week after delivery weather permitting" I was told work would begin 24-48 hours after delivery. That did not happen, and phone calls that were placed by me were NOT returned from my salesperson. I waited almost a week+ with no return call. Then I called the corporate office and they then contacted the local Brookfield, WI office. I later found out that the original sales person was no longer with the organization - good thing - as he really left a bad impression of American Dream. Other than hearing from the production manager from the Brookfield office, I have NOT had any other contact with them-all information flowed from [redacted] from the corporate office. I was notified of my "replacement" sales person and his contact information via a phone call from the corporate office - but no follow up call from him in any way shape or form.
Would I use American Dream Home Impovement in the future or recommend them in the future? Based on my total overall experiences, no I would not.

Initial Business Response /* (1000, 5, 2015/04/14) */
Mr. [redacted]'s roof replacement was completed on 8/29/14. Our office was informed of the reported leak on 11/18/14. The Service Department did repair the roof and communicated with Ms. [redacted] on 12/10/14 regarding an area of drywall in...

the garage that needed to be replaced due to water damage. Our service policy is to collect proper photo documentation before issuing any form of a credit as the homeowner requested. Our office did receive a photo on 1/14/15 showing a small section of drywall that needed to be replaced and would not exceed an unreasonable amount. Our company does not complete interior repairs and American Dream Home Improvement was willing to offer a courtesy credit on the homeowner's account that was fair based off of our service teams estimate and damage shown in the photo received
We have acknowledged the homeowner's concerns regarding lack of communication throughout the process of the drywall repair, and have since worked out a resolution on Mr. [redacted]'s account for the 2 pieces of drywall to be replaced. Our Service Department will have a company to complete the repair, but need access at Mr. [redacted] residence to complete the estimates and have not been able to set up a time. We ask that Mr. [redacted] contacts [redacted] XXX-XXX-XXXX Ext 140 or responds by email so we can continue moving forward on the resolution.

Since receiving notice, several attempts have been made to reach out to the HO in order to resolve their complaints. Our representative gave the homeowner our direct contact information and hours of business. The homeowner is under the impression that we are able to waive a deductible and this is...

not something that can legally be done. An account credit can be placed on the account however it is illegal to credit the insurance companies deductible. The homeowner does have the right to use his actual cash value funds toward his account balance and ADHI can help on our end to work with the mortgage company however we do not have a signed mortgage affidavit on file giving ADHI permission to do so. We would like to further discuss. Account Manager, [redacted] can be reached directly at [redacted] or via email at [redacted]@adhi4u.com. Our hours of operation are Monday-Friday 830a-500p CST. Thank you.

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Address: 1600 Specht Point Rd Ste 101, Fort Collins, Colorado, United States, 80525-4311

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